Is Asus collecting Serial Numbers when ulocking bootloader with their tool? - ZenFone 2 General

As above. I want to send my unit for warranty fix. It has problems with hardware. 3.5 mm jack is cutting audio from right channel. I want to relock bootloader and flash stock firmware.

No I think because I unlocked my bootloader with their tool too. Then I relocked it, flash the stock firmware and I asked customer service about my warranty and they said I still have it.
Sent from Asus Z00A running CyanogenMod 13 using XDA Mobile App

fish_pudding said:
No I think because I unlocked my bootloader with their tool too. Then I relocked it, flash the stock firmware and I asked customer service about my warranty and they said I still have it.
Sent from Asus Z00A running CyanogenMod 13 using XDA Mobile App
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Alright Thanks for anwser. Is there any guide how to flash it? Is it just a normal adb flash in order to relock it?

Yes, once unlocked your imei is sent to Asus and Warranty voided.

ElmirBuljubasic said:
Yes, once unlocked your imei is sent to Asus and Warranty voided.
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Well thats shame. I have problems with hardware not software. Maybe they will accept it :/

It's a hardware issue they won't be checking boot loader details officially just take a receipt of your asus with service center.

Related

need help returning phone to customer care

Hello
I need to return my nexus s to Samsung care since speaker is not working ..its rooted and I have miui rom currently
Plz tell me what all things I should before giving
Thank you
ancilary said:
Hello
I need to return my nexus s to Samsung care since speaker is not working ..its rooted and I have miui rom currently
Plz tell me what all things I should before giving
Thank you
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Nope, you're pretty screwed. When unlocking the bootloader, the phone tells you that your warranty is now void.
The nexus S has a oem bootloader unlock. In other words, samsung will not hold the fact that bootloader is unlocked against you. You do need to get rid of miui and get back to stock. There is a thread showing how to do this and provides the files you need. I'll see if I can find it for you.
Sent from my Nexus S 4G
khartaras said:
Nope, you're pretty screwed. When unlocking the bootloader, the phone tells you that your warranty is now void.
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dude shut up if u dont know what your talking about ..
go back to stock,stock recovery isnt even neccessary to be honest i know alot of people in the customer care for samsung and google they dont even check they issue command via bootloader, lastly you go into fastboot mode and issue command fastboot oem lock
mak213 said:
dude shut up if u dont know what your talking about ..
go back to stock,stock recovery isnt even neccessary to be honest i know alot of people in the customer care for samsung and google they dont even check they issue command via bootloader, lastly you go into fastboot mode and issue command fastboot oem lock
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I said that because I was screwed over by Samsung.
I just use cwm to flash the latest ota rom then locked the bootloader and reboot.
no issues from samsung regarding voided warranty. Perhaps you had sent it in with the bootloader unlocked?
Just use rom managers stock 2.3.3 and flash it... then lock bootloader by the instructions provided a post up
Just a heads up... same thing happened to a guy and he sent it in.for a speaker that wasn't working ... he waited over a month to get his phone back rather then them sending him a new one or refurbished
Sent from my Nexus S using xda premium
khartaras said:
Nope, you're pretty screwed. When unlocking the bootloader, the phone tells you that your warranty is now void.
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lol. are you trolling?
just flash the original system images found in the development forum, i think they are a sticky
good luck! make sure the bootloader says locked, and there is no super user app and no custom recovery!!!
I used Stock Odin image that will restore everything rom, recovery...ect then just lock bootloader. Funny thing is i sent mine back all stock and bootloader locked few months ago and got back with bootloader unlocked.
Sent from my Google Nexus S using xda premium
demo23019 said:
I used Stock Odin image that will restore everything rom, recovery...ect then just lock bootloader. Funny thing is i sent mine back all stock and bootloader locked few months ago and got back with bootloader unlocked.
Sent from my Google Nexus S using xda premium
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LMAO it was probably cyanogen himself, they did hire him you know

Bootloader Unlock->relock for warranty=win :)

Just got my play back frow warranty service. It had a borken or flex cable to the to screen so i could not see anything. Ofc i had a rom installed. So i went back to stock and took a relock bootloader ftf. Then i sent it away and woop got it back fixed So unlocking bootloader is fine if you relock it and then send it to warranty for hardware fixing. I'm not sure that this will work for all but they had also flashed the real original firmware before they sent it to me.
Have you guys been this lucky or is it common that they ignore bootloader history status when they fix hardware problems ?
haverdaden said:
Just got my play back frow warranty service. It had a borken or flex cable to the to screen so i could not see anything. Ofc i had a rom installed. So i went back to stock and took a relock bootloader ftf. Then i sent it away and woop got it back fixed So unlocking bootloader is fine if you relock it and then send it to warranty for hardware fixing. I'm not sure that this will work for all but they had also flashed the real original firmware before they sent it to me.
Have you guys been this lucky or is it common that they ignore bootloader history status when they fix hardware problems ?
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If you go stock than you'll get it fixed.
I have just sent my Xplay for the same issues and have relocked my bootloader, I did not include the receipt of the phone or the charger however. I will let you know if my phone gets fixed.
can you pls give the link of thread or dowload link for R800i relock bootloader ftf...Thanks:fingers-crossed:
GRDriftKing said:
can you pls give the link of thread or dowload link for R800i relock bootloader ftf...Thanks:fingers-crossed:
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Click to collapse
EDIT: Link was broken
OK, it seems the lik is now dead, I will upload it here myself....
As promised, I thought I would update you on my phone that I had recently sent to Sony Repair Centre. The phone had a relocked bootloader, no receipt, no charger and it has STILL been repaired!
albanezi said:
As promised, I thought I would update you on my phone that I had recently sent to Sony Repair Centre. The phone had a relocked bootloader, no receipt, no charger and it has STILL been repaired!
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ORLY
Of course, if you relock it then they cant know.
Sent from my R800i using xda app-developers app
I had the same flex problem so I sent it to sony with a relocked bootloader.
Just arrived today, fixed, working like new and I unlocked the bootloader again.
I must say the repair service was pretty fast.
repair after re-lock
sfex3best said:
I had the same flex problem so I sent it to sony with a relocked bootloader.
Just arrived today, fixed, working like new and I unlocked the bootloader again.
I must say the repair service was pretty fast.
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Click to collapse
My r800i's touch screen packed up after flashing it was ok for a while then it died, i tried other roms and kernels but no luck, probably incompatible software im not sure.
Anyway i flashed a stock rom but forgot to re-lock the bootloader then sent my phone to vodafone for repair, 2 weeks later i got it back with a letter stating that they could not repair it due to some tampering to the software.
I have since re-locked my bootloader with the link from this thread and then repaired my phone via seus,
I still have no response form my touchscreen though.:crying:
I have now sent my phone to sony for repair directly and I am just keeping my fingers crossed that vodafone did not contact sony about my fault when i previously sent it to them.
I will post the results in this thread
Why are you bumping old thread?
Sent from my R800i using xda app-developers app
Sorry, first time posting on these forums, I was just trying to dig further in to the relock repair situation, as obviously im worring about my phone, this is the only thread I found on the subject
benf84 said:
Sorry, first time posting on these forums, I was just trying to dig further in to the relock repair situation, as obviously im worring about my phone, this is the only thread I found on the subject
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Dont worry. He would have moaned at you for creating a new thread for this. You just can't win with some people
Good luck with the repair btw
thanks m8, i thought that was a bit of harsh welcome to the forums
Not to mention this thread's not even all that old
Jordanooo said:
Dont worry. He would have moaned at you for creating a new thread for this. You just can't win with some people
Good luck with the repair btw
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Click to collapse
Not? Just asked thought, not hated.
Sent from my R800i using xda app-developers app
repair after re-lock
just got the phone back it took a week:
they repaired it:laugh:
switch cover adhesive replaced
and flex replaced
my phone looks like new there were scuffs to the casing and marks around the touchpads which are now gone?
im pretty sure its a new phone and they have just replaced the imei sticker
all good though thanks again for the re-lock link, now ive got to decide what rom to flash, i was using g2jellybean before, any suggestions?
is cm10 fully functioning on play yet?
after your have relocked the bootloader how can go back to stock.... isnt it by using the pc companion repair button?
andiemerchcomia said:
after your have relocked the bootloader how can go back to stock.... isnt it by using the pc companion repair button?
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Click to collapse
it was either the update or repair button in pc companion

Will rooting void the warranty?

I recently bought a Nexus 7 and have a Sony Xperia S. Sony will not repair your device for warranty if you unlock the boot loader as your DRM keys are lost forever. However I've looked at a few topics regarding this and can't seem to find a straight answer regarding the Nexus 7 as some say it does void it and others sag it doesn't.
Do Google care if you unlock the boot loader as I received the C80 model and read that lots of people are still having issues. Thank you for your time.
Sent from my Nexus 7 using xda premium
Yes, it states everywhere when you try to root that "This may void your Warranty"
What they mean by "May" is that they will use this as an excuse not to honour your warranty if they decide.
But if you can prove that it is a hardware fault, not in anyway caused by you rooting it then they will honour your warranty.
Hope this helps
Yes. Pretty much when you mod a device you aren't covered by warranty.
Sent from my SGH-T989 using xda premium
As far as I know, yes. But you can always flash to stock ROM. It will bring your warranty back.
Flash stock in fastboot, fastboot oem lock.
Of course if your device is broken then flashing stock might not be possible.

[Q] Unlocking bootloader "MAY" void warranty

Just want to know if unlocking bootloader will void the warranty?
The Nexus 4 says it "may" void warranty, as seen below.
On this video /watch?v=532sQpllDl8
at 1:40 mark, it says " Unlock bootloader (may void warranty) "
Can anyone shed some light on this?
If it were to unlock bootloader (to install custom roms), could you relock it so they wern't to know and
would this void warranty for future hardware problems if any occured?
Unlock your bootloader may void your warranty...but after you've done this, you can change the recovery, root your phone, change your ROM...
You can even restore the original ROM, restore the factory recovery and relock your mobile:angel:
As long as you return the phone to stock rom relock your bootloader your warranty is good
Sent from my BAKED N7
jcgtreize said:
Unlock your bootloader may void your warranty...but after you've done this, you can change the recovery, root your phone, change your ROM...
You can even restore the original ROM, restore the factory recovery and relock your mobile:angel:
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Click to collapse
Is there a way of them knowing you ever unlocked it? There were reports that "Samsung"? or someone knew if you did it but unsure if they actually cared.
And on a different note, is this phone do you know already rooted?
It basically means that if your device is broken due to modifying the software then the warranty won't cover it.
Warranty is still covered in defects caused not by you.
FISKER_Q said:
It basically means that if your device is broken due to modifying the software then the warranty won't cover it.
Warranty is still covered in defects caused not by you.
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Thanks, thats all I wanted to know.
What's a warranty
Sent from my GT-I9300 using Tapatalk 2
Coreym said:
What's a warranty
Sent from my GT-I9300 using Tapatalk 2
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when you buy something you got mostly 2 years of warranty
Sent from my GT-I9300 using xda app-developers app
bustem said:
when you buy something you got mostly 2 years of warranty
Sent from my GT-I9300 using xda app-developers app
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Good answer:good:
bustem said:
when you buy something you got mostly 2 years of warranty
Sent from my GT-I9300 using xda app-developers app
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I know sorry.. I haven't used one in years.. I was just being silly :-/
Sent from my GT-I9300 using Tapatalk 2
Coreym said:
I know sorry.. I haven't used one in years.. I was just being silly :-/
Sent from my GT-I9300 using Tapatalk 2
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oh haha
Sent from my GT-I9300 using xda app-developers app
nevermind its a £280 phone
mufc09 said:
Just want to know if unlocking bootloader will void the warranty?
The Nexus 4 says it "may" void warranty, as seen below.
On this video /watch?v=532sQpllDl8
at 1:40 mark, it says " Unlock bootloader (may void warranty) "
Can anyone shed some light on this?
If it were to unlock bootloader (to install custom roms), could you relock it so they wern't to know and
would this void warranty for future hardware problems if any occured?
Click to expand...
Click to collapse
mufc09 said:
...
And on a different note, is this phone do you know already rooted?
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Click to collapse
It will not come pre-rooted.
You could unlock the the bootloader, allowing you to write to the system partition and then root it. Most will unlock bootloader, load custom recovery, and then just load a pre-rooted ROM.
Unconn said:
It will not come pre-rooted.
You could unlock the the bootloader, allowing you to write to the system partition and then root it. Most will unlock bootloader, load custom recovery, and then just load a pre-rooted ROM.
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Click to collapse
So flashing a new Rom say cyanogenmod will already make the phone rooted once I've unlocked bootloader? Didn't know that, ta
mufc09 said:
So flashing a new Rom say cyanogenmod will already make the phone rooted once I've unlocked bootloader? Didn't know that, ta
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Although it is definitely possible for a rom to be non-rooted, I doubt you'll see many (if any) roms like that since they are generally pre-rooted.
CM is rooted
Hardware damage that is not your fault e.g. backlight driver blows is covered under warranty even if bootloader is unlocked. Unlocking the bootloader voids the software warranty only.
Or atleast thats what I understand.
spaceman860 said:
As long as you return the phone to stock rom relock your bootloader your warranty is good
Sent from my BAKED N7
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Oh, the nexus 4 doesn't have the stupid "YOU OMG UNLAWKED THE BOOTLAWDERS AND NOW U DIE CAUSE I IS SAMSUNG ANd NO WARRNATIES EBEN THO I BRUK THE PHONE CAUSE I DO BAD QWALITY"?
O: gasp.
so i am thinking of changing my htc one x to a nexus 4 mostly because of the pure android and htc's attitude to developers. i have found a used one which is unlocked. would that be a problem with the warranty? when i unlocked my htc obviously i voided my warranty..
You can always unlock and lock doors..you just need the key.
Sent from my Nexus 4 using Tapatalk 2
bustem said:
when you buy something you got mostly 2 years of warranty
Sent from my GT-I9300 using xda app-developers app
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mostly 1 year in the US

Asus ze550kl laser relock bootloader

İs there for Asus zenfone 2 laser ze550kl relock bootloader ??? Pleasee help me
Nope, there isn't. Did something happen to your phone? Do you have to send it in to the ASUS service centre? I sent in mine 4 times (could not boot), all with unlocked boot loaders. They still continued the repair (and the warranty as well) as if nothing happened.
Rizzed said:
Nope, there isn't. Did something happen to your phone? Do you have to send it in to the ASUS service centre? I sent in mine 4 times (could not boot), all with unlocked boot loaders. They still continued the repair (and the warranty as well) as if nothing happened.
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So you are saying that you have unlocked bootloader and still your warranty is NOT void? Can you tell us which laser variant you have and what method you used to unlock your bootloader? And did Asus service guys relock your bootloader?
sziraqui said:
So you are saying that you have unlocked bootloader and still your warranty is NOT void? Can you tell us which laser variant you have and what method you used to unlock your bootloader? And did Asus service guys relock your bootloader?
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I have the ZE550KL variant and I used the official unlock tool provided by ASUS.
After the servicing, they would just tell me that they replaced the motherboard (bootloader locked). That's it.
What's worse is that even if the seal sticker is not there, they would just take it in.
I'm not sure if you would have much luck at your local service centre, but I would recommend you going to the official service centres instead. This is because if you were to go to, for example, an authorised ASUS repair shop, they would have to check extremely thoroughly (in case anything goes wrong).
Sent from my ASUS_Z00LD using XDA-Developers mobile app
Do you relock the bootloader can not be found that way?
deathrain said:
Do you relock the bootloader can not be found that way?
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Sorry, but I do not get what you are trying to say.
Though, if any developers are interested in finding out what files are changed etc. so as to re-lock the bootloader, I do not mind sending them files of such as my bootloader is still locked as of yet (received my phone back from the ASUS service centre last Monday).
Rizzed said:
Sorry, but I do not get what you are trying to say.
Though, if any developers are interested in finding out what files are changed etc. so as to re-lock the bootloader, I do not mind sending them files of such as my bootloader is still locked as of yet (received my phone back from the ASUS service centre last Monday).
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Click to collapse
Thanks
relock bootloader
I have unlocked bootloader i want relock it but how? Can i relock bootloader ZE550KL?
backup NANDROID from locked bootloader. ASUS ZEN2L (ZE550KL) Z00LD
Hey guys, I just want to ask. Is there anybody of you have an Asus Zen 2 Laser ZE550KL Z00L Z00LD with locked bootloader . if you have it, can you make NAND backup and share it with us. Mybe that's the only way to re-lock our unlocked devices. if you share it and any of you don't know how to restore it i can guide you all. TQ

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