Database Users

my screen is flopping.. can anyone help?

hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..

unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty

spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
Click to expand...
Click to collapse
I would reccomend trying a hard reset before either of those options.

yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?

supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
Click to expand...
Click to collapse
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty

Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Click to expand...
Click to collapse
As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair

if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.

My screen too i`m shocked. It`s massive problem now.

Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.

i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..

[Q] Water damage - S5 Active

Yesterday I took my Active to the pool. It was submerged for no more than 10 minutes in maybe 5 inches of water. Afterwards it was working normally but this morning, when I plugged it in to charge, the splash screen had a "Custom" message along with an image of an unlocked lock. I can only imagine this is referring to the bootloader, which I haven't even touched. This phone is non-rooted, an obviously stock ROM.
Now, it has the following messages on the screen:
_____________________________________
FACTORY MODE
PRODUCT NAME: SM-G870A
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
REACTIVATION LOCK(KK): OFF
KNOX WARRANTY VOID: 0x0
QUALCOMM SECURE BOOT: ENABLE (CSB)
AP SWREV: S1, T1, A1, A1, P1
SECURE DOWNLOAD: ENABLE
UDC START
[picture of android dude}
Downloading...
Do not turn off target!!
_____________________________________
My only theory is that the water damage somehow blew the fuse that gets triggered when the bootloader is unlocked. I could be wrong though.
Does anyone know what is going on?
Any help is appreciated.
----------
Edit: Managed to get it boot correctly, but the charging port is being wonky & the battery is drained right now. Plus I don't have an external battery charger.

KNOX is still 0x0 according to your info, so the eFUSE was not blown
I'd turn it off and dry it out for a day or two, could be the seals did not do their job and water got in
Downloading...
Do not turn off target!!
Means you are in download mode, which is volume down & home & power, maybe the water is shorting those buttons

husainbeg786786 said:
Click to expand...
Click to collapse
???

*Detection* said:
KNOX is still 0x0 according to your info, so the eFUSE was not blown
I'd turn it off and dry it out for a day or two, could be the seals did not do their job and water got in
Downloading...
Do not turn off target!!
Means you are in download mode, which is volume down & home & power, maybe the water is shorting those buttons
Click to expand...
Click to collapse
Great, thanks for your reply. I'm unfamiliar with the knox codes.
My main concern is this:
I'm going to return it to Samsung for a replacement because it did not work as advertised- there was a small gap in the rubber seal in the back that let water in. Good thing I hadn't tested it before. But will the "custom" message void the warranty? I'm concerned because I never actually unlocked it or anything. They already accepted the ticket though so this might be a moot question.
However, why is the unlocked icon present? It wasn't there yesterday morning, since I haven't unlocked it or rooted it.
Is there a way to get rid of it?

CyberpunkShadow said:
Great, thanks for your reply. I'm unfamiliar with the knox codes.
My main concern is this:
I'm going to return it to Samsung for a replacement because it did not work as advertised- there was a small gap in the rubber seal in the back that let water in. Good thing I hadn't tested it before. But will the "custom" message void the warranty? I'm concerned because I never actually unlocked it or anything. They already accepted the ticket though so this might be a moot question.
However, why is the unlocked icon present? It wasn't there yesterday morning, since I haven't unlocked it or rooted it.
Is there a way to get rid of it?
Click to expand...
Click to collapse
KNOX 0x0 = Warranty is valid
KNOX 0x1 = Warranty is void
So you shouldn't have any warranty issues, the water caused the other message errors, so Samsung should be happy to repair or replace it for you
Basically the reason they will refuse warranty is if KNOX = 0x1, which means you flashed something not signed by Samsung, but as it is 0x0, even with the custom error, they will know that the fault is not down to you flashing custom ROMs or recoveries etc
The only thing I can think they might grumble about is whether or not you clicked the back cover on fully, allowing the water in to start with
But if there is a physical fault with the seal, hopefully they'll accept it was their fault, not yours
Good luck

*Detection* said:
KNOX 0x0 = Warranty is valid
KNOX 0x1 = Warranty is void
So you shouldn't have any warranty issues, the water caused the other message errors, so Samsung should be happy to repair or replace it for you
Basically the reason they will refuse warranty is if KNOX = 0x1, which means you flashed something not signed by Samsung, but as it is 0x0, even with the custom error, they will know that the fault is not down to you flashing custom ROMs or recoveries etc
The only thing I can think they might grumble about is whether or not you clicked the back cover on fully, allowing the water in to start with
But if there is a physical fault with the seal, hopefully they'll accept it was their fault, not yours
Good luck
Click to expand...
Click to collapse
Great, thanks so much!
I remember I OTA'd my second Atrix 4G two years ago while it was rooted and of course I bricked it. Splash screen gave the unlocked bootloader away too. But Moto replaced it for a new one (not even refurbished) for free, no questions asked. Probably because the felt guilty about conning all the Atrix owners out of ICS. Anyway, I wasn't going to try my luck twice. Thanks for your help!
For those that might be on the same boat, it does look like the S5 Active's are somewhat defective, the rubber seal in the back is unreliable at best, and the front buttons often fail due to water damage. Samsung is owning up to it though, thankfully. Just please accept it if you didn't correctly close the back & be honest.
And I usually don't root/unlock until I can upgrade, can't risk it, but that info will hopefully help others as well.
Cheers!

[Q] Weak vibration on S5, motor problem?

hi there,
we have 2 S5's at home, one for me and one for my wife... on my wife's phone I can totally tell that the "haptic feedback" is really stronger than mine and works great, it seems that mine got weaker from one day to the next and then remained so. I have some more apps than her but not really many.
both phones are set to the maximum and I was just noticing that if I lower my wife's haptic feedback 2 "steps" on the haptic level, then it matches mine at full.
Only main difference is that my phone is rooted and hers is not, both on stock roms - does anyone have an idea? or is it simply the vibration motor of mine that got weaker or something? we got both phones same day and they are not even a month old....
shall I try one of those "system" applications with the vibration intensity setting, as in voltage and that jazz?
thanks,
Gabrio

Wifes vibration will always high
Did u try to install a custom rom ??
Try wipe your cache and see or do a reset
If u installed a custom rom may b it have occured your problem
Or may b its a factory fault
Up^^

vinura kithmal said:
Wifes vibration will always high
Did u try to install a custom rom ??
Try wipe your cache and see or do a reset
If u installed a custom rom may b it have occured your problem
Or may b its a factory fault
Up^^
Click to expand...
Click to collapse
hey,
i know that one was coming....about wife's vibrator heheheh... ANYWAY
i dont have a custom rom, I just did Chainfire's root + TWRP recovery and then a couple of root apps, that's it really. i just tried to wipe cache + dalvik cache but didn't change a thing... I could do a factory reset but i doubt it will change anything..
today i checked with Sammy's tech support (have to say they were very nice on live chat and twitter). they even suggested they could do remote assistance, which i thought was very odd and i wouldnt want to let them access my phone remotely anyway...
then they suggested to drop by a repair center to see what they think, which i am going to do tomorrow to see what they say when they feel the intensity of the vibration. Phone is just one month old so it could be a factory fault....maybe they can just replace the motor... which seems to be this http://www.ebay.com/itm/Samsung-Gal...ibrations-Motor-Vibrationsmotor-/361256909857 sooo cheap!!
thanks anyway,
Gab

Best of luck dude
But the thing is if u flash cf auto root your warrenty will void For sure
but um wondering this problem came after the root or not
If u had this problem when ur buying Why didint you replace it
U now have void your warrenty noh
But its fine
Wish u all the very best ^_^
Sorry for my bad english

vinura kithmal said:
Best of luck dude
But the thing is if u flash cf auto root your warrenty will void For sure
but um wondering this problem came after the root or not
If u had this problem when ur buying Why didint you replace it
U now have void your warrenty noh
But its fine
Wish u all the very best ^_^
Sorry for my bad english
Click to expand...
Click to collapse
thanks - according to this thread http://forum.xda-developers.com/showthread.php?t=2251612 even by rooting the phone, they "should" recognise the warranty in Europe.
"Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union."

Warrenty is not void when you have knox 0x1 in Belgium.... they replaced screen in warrenty for me....

cooperke said:
Warrenty is not void when you have knox 0x1 in Belgium.... they replaced screen in warrenty for me....
Click to expand...
Click to collapse
that is cool!

Just for a quick update.. went to Samsung repair centre yesterday, they had a look and said that bc vibration is effectively working just maybe a bit weak they cannot justify a repair basically which i can agree with...they said keep an eye on it if it gets worse.... no mention or question abt phone being rooted at all.
What i did for curiosity was to tighten the screws of the phone and seems a bit more vibration now..
Or i could always order the part from ebay... found it from germany for 4 euro... tho that means opening the phone and i need a technical overview...
Alright.. take care guys

HOW to unroot for waranty purposes ( HELP )

thankyou my phone is working now, but i want to know if my phone is still in waranty, because i tried to install knox and theres a pop msg saying that i installed a custom firmware. how do i get it back into stock, i installed the stock firmware from sam mobile. website, i just want to know if im going to take it back to samsung center, will they able to know that my smartphone has already been rooted? . i already checked my phone via root checker, and a pop up msg appears and saying that my phone is not rooted anymore. Im just confuse that.. why am i not able to install knox. but i can still check for updates on firmware via settings. i tried to set up knox but knox app said that the firmware already been modified and thats the reason why i cant set up knox. well this is not about the knox app and rooting. The main reason here is what if my phone has a factory defect or my phone is defective. My phone now is suffering from over heating. I cant even hold my phone on my hands. I dont have many apps running on my cp, I already have those cooling apps and clearing apps to cool down my smartphone. I tried also disabling those bloatwares or apps thats i dont use,via bk disabler. hoping for someone to help me with this another problem. BTW i flashed the ap file only on my phone via Odin and it works! i dont have the binary blocked by frp error message but didnt flash the BL CP CSC and pit file . itried flashing those 4 including the AP at the same time and i got an error msg fail in ODIN. i dont where to put the PIT file tho. If im not mistaken theres a variant of PIT file i guess depending what gb your mobile is. and I dont know what are those BL CP CSC AND PIT FILE can do with my s7 edge. i hope that im doing the right thing here. i really dont know what im doing, but luckily my phone is working fine right now just flashing the AP file via odin,

You blew the fuse. Yes they can tell. No there is nothing you can do about it. Unrooting does not reverse it.

Rooted? => Warranty is gone for ever... it shows them...
Whats warranty? They will repair your phone and you dont need to pay them for that..... but without it you can get help from samsung and repair your phone... but they will get paid... still dont worry... if you think you have a hardware problem... check it with samsung....
Sent from my S7 Edge using XDA Labs

Reflashing the stock again, may the warranty comes back?
Sent from SomeFon

some stores employees dunno about root and still fix under warranty Samsung is very tight on warranty as they even added water detecting markers which is a small sticker placed in 2 - 3 sides in the phone if water enters the device they can know your phone was water damaged and wont help u saying we dont cover water damage

There is a module Called NoWatermark.
So?
Samsung is a trashdemark that i nevermore will use, i putted this damned devicers criators on my lethal blacklist.
They begun simple, they gained power, bow their are a ****ty bastards worst more than apple,
They promised be the opposite o' apple
They are hypocrites.
Sent from SomeFon

xposed can't hide water detection as it is not in the device software it is stickers placed in side the phone once water makes contact with it it loses colour and it cant be reverted back indicating that water entered the device the phone is only water resistant not water proof

Ok, let's see this, (if you can)
https://play.google.com/store/apps/details?id=uk.co.olabs.nowatermark
Sent from SomeFon

somebady said:
Ok, let's see this, (if you can)
https://play.google.com/store/apps/details?id=uk.co.olabs.nowatermark
Sent from SomeFon
Click to expand...
Click to collapse
that is to hide software status of roms to make it seem non rooted etc. watch this video
it will show u how Samsung will know if water has damaged your phone

In my country Samsung service is sucks.... I root my not 4 after the warranty period over, but they tell me that I have to change my motherboard I said them why I don't have so much big issue also paying you what you charged. Because I was just rooted they gave me only one option is changing the motherboard. The price of the motherboard around $300. Then I went to local shop and fixed it just $15. Also problem related to hardware. So no other word f#uck Samsung.

Anik49 said:
In my country Samsung service is sucks.... I root my not 4 after the warranty period over, but they tell me that I have to change my motherboard I said them why I don't have so much big issue also paying you what you charged. Because I was just rooted they gave me only one option is changing the motherboard. The price of the motherboard around $300. Then I went to local shop and fixed it just $15. Also problem related to hardware. So no other word f#uck Samsung.
Click to expand...
Click to collapse
should hav gone back and said fk u i got it fixed for £15 lol

samsung saying ive rooted my phone..bloody liars !

ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..

goofy gorilla said:
ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..
Click to expand...
Click to collapse
They're being mind my language, dicks to you, your Knox counter is 0 and you have a hardware not software related issue, so really don't know why they're being like that with you, they should honour the warranty, if keep pressing the matter if I were you

i intend to keep pressuring them, i paid £600 for the phone in june 2017 and had it fixed twice already, now the sim tray is very hard to come out and doesnt seat properly when pushed back in, the wifi and bluetooth toggle cant be selected , they are both greyed out...hence ive got no wifi connection..

Mistake

goofy gorilla said:
i intend to keep pressuring them, i paid £600 for the phone in june 2017 and had it fixed twice already, now the sim tray is very hard to come out and doesnt seat properly when pushed back in, the wifi and bluetooth toggle cant be selected , they are both greyed out...hence ive got no wifi connection..
Click to expand...
Click to collapse
I noticed your paid in Pounds. If you are located and purchased the S8 in a EU country suggest you show this to the service center:
https://www.piana.eu/root/

Hi yes, I'm in Birmingham, UK. Unfortunately there is no Samsung service center in Birmingham..rather surprised at that, closest is in Leicester, 40 miles away..I'm not driving all the way there..

goofy gorilla said:
ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..
Click to expand...
Click to collapse
No it would not, not necessarily, and you aren't helping your case any by arguing this. Knox (the part in question here anyway) has absolutely nothing to do with whether or not you have root acces to your device. The only thing that will cause 0x1 is flashing a boot image or some other part of the bootloader. Every single rooted snapdragon s8, s8+, and n8 is so with counters at 0x0. It's not possible increment a custom flash counter if there device won't allow you too flash custom software in the first place.
What will help you is pointing out that its almost certainly where you live it where the transaction took place illegal to refuse a warranty for modifying a device you own. It's definitely illegal in the UK, and definitely illegal in the USA.
sofir786 said:
They're being mind my language, dicks to you, your Knox counter is 0 and you have a hardware not software related issue, so really don't know why they're being like that with you, they should honour the warranty, if keep pressing the matter if I were you
Click to expand...
Click to collapse
See my statement above. It would be really great if we could stop perpetuating this myth

Norup58 said:
I noticed your paid in Pounds. If you are located and purchased the S8 in a EU country suggest you show this to the service center:
https://www.piana.eu/root/
Click to expand...
Click to collapse
Very interesting, perhaps the link should be a sticky in every android forum.

goofy gorilla said:
Hi yes, I'm in Birmingham, UK. Unfortunately there is no Samsung service center in Birmingham..rather surprised at that, closest is in Leicester, 40 miles away..I'm not driving all the way there..
Click to expand...
Click to collapse
I live in Denmark and if I had the problems you are experiencing I would just keep returning it to the store/shop I bought it at.
As a consumer in Denmark I dont have to tackle Samsung, that would be the store/shop's problem and the store/shop would be obliged to service/repair/replace my product.
And most importantly, if the store/shop cannot repair/fix the problem(s) within reasonable time/ tries (in Denmark that is 3 tries) I can demand my money back.
As UK's divorce papers have not yet been ratified I would assume same consumer law/regulation applies in the UK.

DaiC1 said:
Very interesting, perhaps the link should be a sticky in every android forum.
Click to expand...
Click to collapse
yes that is an interestimg read, i want samsung to prove that i have modded or rooted the phone. The securtiy measures that samsung have installed ie, the knox counter is such a measure that shows if the phone has been rooted, clearly not as the counter is 0. The phone was previously taken back to the o2 store twice and twice they said to send it to samsung which i did. i will refer the link to to samsung customer support if they dont fix the phone. I have booked a repair on tuesday , UPS are going to pick up the phone..i wait and see what happens..i have also reset tothe phone to factory settings and updated to the very latest stock firmware via samsang smart switch...the problems still remain...unfortunately..

Think I found problem with my s8. It's the the sim tray it doesn't seat properly and is very hard to open with the sim tray removal tool..I'm not surprised as this has been repaired before for SD card and sim tray issues..with an SD card inserted the phone status changes to official and when removed it goes back to custom...so go figure that out. I've taken pics and made a small video to show Samsung if they refuse to fix my phone.in fact I'm gonna ask for a new s8.

Hi
Like the a previous poster from Denmark said, your contract is with O2, they are obliged to fix or repair it, if it needs to go back to Samsung, that is for them to arrange, too often they tell the customer you must return the phone to the manufacture, hoping you are not that clued up on your legal rights.
I appreciate you have arranged to have it collected and repaired, but we all need to remember, the shop takes your money and its the shop that should make sure the goods are fit for purpose
Trev

i got my samsung s8 back a few days ago, they didnt send me a new phone because it comes under warranty repair. Anyway third time lucky, they have fixed the issues with the phone, the sim tray is still a little hard to push out with the sim removal tool but open enough to pull out with my finger nails. The phone status is now official. They did lock my phone back to carrier lock , ie O2....i had to unlock it again..but all seems to be working fine so far..

If you in the UK you should have an F model yes? If yes just root it and flash a stockish rom that appears normal to common people. Use some sort of kernel or whichever permits official and Knox 0x0 for your warranty issues. I've had ALOT of Sammy phones, all rooted and I took all in for warrenty at least once except for my g955F as I'm in the states. With Knox tripped and still got the replacement or a new,phone. Even told em its rooted and still got the warranty.