Database Users

[Q] LG repair costs

My phone is bootlooping and I can't access recovery. I can't restore the phone's stock software because I edited build.prop and it's not showing up as a Verizon phone. I decided to bite the bullet and just pay LG to reset it. However, when I contacted them to do this they told me I need to mail the phone in and they will tell me how much it costs after their tech looks at it. I'm worried if I do this that they'll charge me an exorbitant amount to fix it... Does anyone have any idea how much they usually charge to do this?

Sending the phone off to LG should be your last resort. It sounds like you've not tried everything!

Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$

06stang said:
Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$
Click to expand...
Click to collapse
Well, in another thread a Sprint tech said that LG did not give them a method to flash the stock software if the model check failed. I assumed this was the case for Verizon as well. I'll call them tomorrow and ask, I may have misunderstood what he wrote. I can't seem to find his post now. I'll update this post after work tomorrow if they can recover the phone.
theoneofgod, what is it that you think I haven't tried yet? If you have a suggestion which would save me the trouble of sending this phone in I would be super happy. To recap, here's what I've tried:
1. Using hard keys to factory reset (on TWRP 2.6.3.1 so it actually factory resets instead of booting into recovery)
2. Hitting "adb reboot recovery" over and over as TWRP loads and performs factory reset (this worked for people on 2.6.3.1 on AT&T but doesn't seem to be working on my Verizon phone for some reason. I've tried it dozens of times and even wrote a batch file which spams "adb reboot recovery" many, many times faster than I could type it)
3. Flashing the .tot file through download mode (Model check fails)
4. Flashing the .kdz file through download mode (Hangs at either 4% or 10% and asks me to restart. Never gets past 10%)
5. Entering my IMEI into the LG update tool, letting it download the software for the phone, and letting it try to flash the software (it fails)

What was the reason for bootloop? i also change my model name to make camera app show pics in menu, but it didn't help, and i returned to stock build.prop. So whats your story? Its good to know what i should NOT do with the phone.

Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..

marshygeek said:
Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..
Click to expand...
Click to collapse
Np don't mind sharing, thanks for the sympathy this definitely sucks aha. I usually add in qemu.hw.mainkeys=1 to get rid of the software keys when I put a new ROM on. It worked the first time I did it on this phone, my best guess is that I mistyped something. I'm not 100% sure why this is making my phone not show up as a Verizon model during the model recovery check...someone more knowledgeable than me would have to explain that.
Melodycd, I think you should be fine doing that as long as you're careful. I was pretty careless and made a lot of mistakes to get in my position. As long as you don't do ALL of the following things you should be safe:
1. Not have the latest recovery
2. Not have USB debugging enabled
3. Mess up while editing a build.prop file so you bootloop

It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.

06stang said:
It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.
Click to expand...
Click to collapse
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.

ccmbr002 said:
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.
Click to expand...
Click to collapse
I'm just sharing my experience. Over the past 5 years I've been rooting and returning. I can't guarantee anything but i can tell you my experiences and what I've been told by vzw people I know.

I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.

Swanseatom said:
I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.
Click to expand...
Click to collapse
Yep I was just worried because the Verizon phone explicitly states that it is rooted. Just to follow up for those who are on Verizon and are stuck bootlooping and with no way to flash the stock ROM, what 06stang said held true for me (so far). The Verizon rep on the phone couldn't help me (she said she needed me to put my SIM card in my G2 when I was calling her from my old phone) so I took it to a Verizon store. The dude checked it for physical damage, tried to turn it on, and when he saw it bootloop he put in an order to get me a replacement phone. I'll report back in a week or two after I send in my rooted phone and let people know what happens, it seems like they won't charge me as of right now though.

[Q] Weak vibration on S5, motor problem?

hi there,
we have 2 S5's at home, one for me and one for my wife... on my wife's phone I can totally tell that the "haptic feedback" is really stronger than mine and works great, it seems that mine got weaker from one day to the next and then remained so. I have some more apps than her but not really many.
both phones are set to the maximum and I was just noticing that if I lower my wife's haptic feedback 2 "steps" on the haptic level, then it matches mine at full.
Only main difference is that my phone is rooted and hers is not, both on stock roms - does anyone have an idea? or is it simply the vibration motor of mine that got weaker or something? we got both phones same day and they are not even a month old....
shall I try one of those "system" applications with the vibration intensity setting, as in voltage and that jazz?
thanks,
Gabrio

Wifes vibration will always high
Did u try to install a custom rom ??
Try wipe your cache and see or do a reset
If u installed a custom rom may b it have occured your problem
Or may b its a factory fault
Up^^

vinura kithmal said:
Wifes vibration will always high
Did u try to install a custom rom ??
Try wipe your cache and see or do a reset
If u installed a custom rom may b it have occured your problem
Or may b its a factory fault
Up^^
Click to expand...
Click to collapse
hey,
i know that one was coming....about wife's vibrator heheheh... ANYWAY
i dont have a custom rom, I just did Chainfire's root + TWRP recovery and then a couple of root apps, that's it really. i just tried to wipe cache + dalvik cache but didn't change a thing... I could do a factory reset but i doubt it will change anything..
today i checked with Sammy's tech support (have to say they were very nice on live chat and twitter). they even suggested they could do remote assistance, which i thought was very odd and i wouldnt want to let them access my phone remotely anyway...
then they suggested to drop by a repair center to see what they think, which i am going to do tomorrow to see what they say when they feel the intensity of the vibration. Phone is just one month old so it could be a factory fault....maybe they can just replace the motor... which seems to be this http://www.ebay.com/itm/Samsung-Gal...ibrations-Motor-Vibrationsmotor-/361256909857 sooo cheap!!
thanks anyway,
Gab

Best of luck dude
But the thing is if u flash cf auto root your warrenty will void For sure
but um wondering this problem came after the root or not
If u had this problem when ur buying Why didint you replace it
U now have void your warrenty noh
But its fine
Wish u all the very best ^_^
Sorry for my bad english

vinura kithmal said:
Best of luck dude
But the thing is if u flash cf auto root your warrenty will void For sure
but um wondering this problem came after the root or not
If u had this problem when ur buying Why didint you replace it
U now have void your warrenty noh
But its fine
Wish u all the very best ^_^
Sorry for my bad english
Click to expand...
Click to collapse
thanks - according to this thread http://forum.xda-developers.com/showthread.php?t=2251612 even by rooting the phone, they "should" recognise the warranty in Europe.
"Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union."

Warrenty is not void when you have knox 0x1 in Belgium.... they replaced screen in warrenty for me....

cooperke said:
Warrenty is not void when you have knox 0x1 in Belgium.... they replaced screen in warrenty for me....
Click to expand...
Click to collapse
that is cool!

Just for a quick update.. went to Samsung repair centre yesterday, they had a look and said that bc vibration is effectively working just maybe a bit weak they cannot justify a repair basically which i can agree with...they said keep an eye on it if it gets worse.... no mention or question abt phone being rooted at all.
What i did for curiosity was to tighten the screws of the phone and seems a bit more vibration now..
Or i could always order the part from ebay... found it from germany for 4 euro... tho that means opening the phone and i need a technical overview...
Alright.. take care guys

SM-N910F - mmc_read_failed Error

Hi All,
I have a SM-N910F that I have been using as my daily phone for about 18 months. I have NEVER ROOTED.
Recently I started encountering lags, freezes and restarts. In general, the phone became unusable.
I factory reset the phone and set the whole phone again from scratch, but in a few days I'm back where I was.
If I restart the phone, OR power down, the phone does not start. I have to pull the battery out, and re-insert for the phone to start again.
I even tried Firmware Recovery via KIES but that too failed, and after that I'm beginning to see a new variant to my problem.
Now, the phone mostly boots into Download Mode, where I see the below:
Could not do normal boot.
ddi : mmc_read failed
ODIN MODE (HIGH SPEED)
PRODUCT NAME: SM-N910F
CURRENT BINARY: Samsung Official
System Status: Custom
REACTIVATION LOCK: OFF
KNOX WARRANTY VOID: 0x1 (0)
I'm a little worried about the above highlighted lines, as I plan to take the Phone down to Samsung (Samsung Chat confirmed that the phone is still in Warranty).
As I have never rooted the phone, I'm quite surprised why the phone is showing System Status as Custom. Is this something to worry about, or should it be fine and considered still under warranty?
Any advice would be great, as I really need to get this phone working normal again.

The problem is "mmc_read failed" message. It seems that your internal memory got damaged. It's like a computer without a hdd. Good luck
You are fine for warranty.

popic_u said:
The problem is "mmc_read failed" message. It seems that your internal memory got damaged. It's like a computer without a hdd. Good luck
You are fine for warranty.
Click to expand...
Click to collapse
Thanks but the System Status Custom message, is that normal??
And what will they do under Warranty? that is what will they change?

dg170775 said:
Thanks but the System Status Custom message, is that normal??
And what will they do under Warranty? that is what will they change?
Click to expand...
Click to collapse
No its not normal, if you've never rooted it, it should be Official and not Custom.
You bought it from a 2nd hand or new ?
EDIT : And its the same for the "Knox 0x1(0)" wich isn't normal too, it should be on 0x0 and not 0x1.

It was bought new.. Infact I pre ordered
Sent from my Nexus 6P using Tapatalk

dg170775 said:
It was bought new.. Infact I pre ordered
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Are you really sure you've never attempted to root it or did something wich can void the knox warranty ?

KeTuRr74 said:
Are you really sure you've never attempted to root it or did something wich can void the knox warranty ?
Click to expand...
Click to collapse
No.. only thing out of the ordinary that I tried was to try Emergency Firmware recovery via KIES, but that too failed halfway, with some messages about unable to write or something
So, what do I do now? To get it back on warranty? Problem is that phone's pretty much un-usable, to even try anything at the moment.

dg170775 said:
Hi All,
Any advice would be great as I really need to get this phone working normal again.
Click to expand...
Click to collapse
Taking a look on Reddit and you will see hundreds of comments complaining about MMC errors for Note 4. I too just got it and was pissed.
Note 4's are dropping like fly's after a year and half of use. Like Xbox and RROD.
I called Samsuck and they told be to fly a kite and wouldn't cover anything.
Call them and give them crap! Hopefully the calls will add up.
To fix, I found a broken Note 4 on eBay and swapped the working motherboard from it. If you need any help fixing it just PM.
The phone will only get worse over time.

dg170775 said:
Hi All,
I have a SM-N910F that I have been using as my daily phone for about 18 months. I have NEVER ROOTED.
Recently I started encountering lags, freezes and restarts. In general, the phone became unusable.
I factory reset the phone and set the whole phone again from scratch, but in a few days I'm back where I was.
If I restart the phone, OR power down, the phone does not start. I have to pull the battery out, and re-insert for the phone to start again.
I even tried Firmware Recovery via KIES but that too failed, and after that I'm beginning to see a new variant to my problem.
Now, the phone mostly boots into Download Mode, where I see the below:
Could not do normal boot.
ddi : mmc_read failed
ODIN MODE (HIGH SPEED)
PRODUCT NAME: SM-N910F
CURRENT BINARY: Samsung Official
System Status: Custom
REACTIVATION LOCK: OFF
KNOX WARRANTY VOID: 0x1 (0)
I'm a little worried about the above highlighted lines, as I plan to take the Phone down to Samsung (Samsung Chat confirmed that the phone is still in Warranty).
As I have never rooted the phone, I'm quite surprised why the phone is showing System Status as Custom. Is this something to worry about, or should it be fine and considered still under warranty?
Any advice would be great, as I really need to get this phone working normal again.
Click to expand...
Click to collapse
Don't worry about the custom status.
Mine has started doing the same after about 14 months - freezing, restarting, switching off. I got the mmc read fail and custom status on a reboot as well (mines never seen root or a custom firmware) but if I manually boot it in to download mode , the status reads official. Try it on yours.
Apparently it's down to having a 64gb card installed when the phone fails ti boot but I can't varify that.

James.Miller said:
Don't worry about the custom status.
Mine has started doing the same after about 14 months - freezing, restarting, switching off. I got the mmc read fail and custom status on a reboot as well (mines never seen root or a custom firmware) but if I manually boot it in to download mode , the status reads official. Try it on yours.
Apparently it's down to having a 64gb card installed when the phone fails ti boot but I can't varify that.
Click to expand...
Click to collapse
You are so right.. I just checked it, and if I get into Bootloader manually I see that the SYSTEM STATUS is Official
Even the Knox Warranty line is slightly different
KNOX WARRANTY VOID: 0x1 (4)
So, I guess I'll take the trip down to Samsung Centre, and as the Engineer in the chat confirmed, they'll repair for FREE, under Warranty
Also curious if you've got your phone sorted?? and If so, what did you do?

dg170775 said:
You are so right.. I just checked it, and if I get into Bootloader manually I see that the SYSTEM STATUS is Official
Even the Knox Warranty line is slightly different
KNOX WARRANTY VOID: 0x1 (4)
So, I guess I'll take the trip down to Samsung Centre, and as the Engineer in the chat confirmed, they'll repair for FREE, under Warranty
Also curious if you've got your phone sorted?? and If so, what did you do?
Click to expand...
Click to collapse
Unfortunately no. My phone is useable but getting worse. Luckily Im only a few miles from my closest Samsung centre so I'm going to take it in on Saturday

Me too going on Saturday to the Wembley centre (my nearest)
My phone is totally unusable and only boots into the bootloader.
Sent from my Nexus 6P using Tapatalk

Ok so i thought i'd post an update for you guys:
I took my phone in to samsung in Milton Keynes on saturday. At first they were'nt sure about the phone as it had a third party battery (the original failed at 13 months) and german firmware on it (offical, was the only way to get 5.1.1 at the time..). But they eventually took it in. They were busy, which is fair enough it was a Saturday after all, but gave the german firmware as an excuse not to test it that day. The girl told me quite clearly that they would have to reflash the correct firmware before they can test it, again, fine, it was busy.
When they took the phone, they took the sim and my 64gb memory card.I questioned this at the time but i was told it was fine. so OK.
Fast forward a bit and yesterday i get the email to say its fixed. YEY. So i visited the samsung store today to pick it up, only the find the sim and card missing. The guy i dealt with said he'd seen the card when it was being repaired. it was a 64gb sandisk Sandisk ultra, so red and grey - quite distinctive. He then heads ouyt back to speak to somebody and comes back out saying "you're not going to like this, but they've been disposed of".
REALLY? YOU THREW THEM AWAY?
Then he proceeds to point to the small print stating they are not responsible for sims or cards left in the phones. FFS. I asked for them back when i handed them phone over and was told it was fine and at no point was i shown this small print OR advised that they cant take them. Anyway he himself was quite helpful so it was hard to be mad with him. He's given me the number of head office and their branch code, so im going to ring them and see what i can do.
So, at this point the phone is fixed. It needed a new mainboard as expected and a new charging board as well - didnt expect that but it could have been damaged when they took the screen off. but, i have no sim and no memory card. The card can wait - everything is backed up so ive lost nothing but the card itself but it is the principal, here. Having no sim i had to go visit the three store in the hopes that they could provide another for me. They could, luckily, and my sim was registered and up and running as soon as i inserted it and turned the phone on so at least i have a working phone. Great service from Three. Samsung/carphone warehouse...not so much.
so that's where i am. Oh and they didnt reflash the right firmware on the phone, apparently they arent even allowed to do that. So the girl i dealt with on saturday wasnt right about that either.

James.Miller said:
Ok so i thought i'd post an update for you guys:
I took my phone in to samsung in Milton Keynes on saturday. At first they were'nt sure about the phone as it had a third party battery (the original failed at 13 months) and german firmware on it (offical, was the only way to get 5.1.1 at the time..). But they eventually took it in. They were busy, which is fair enough it was a Saturday after all, but gave the german firmware as an excuse not to test it that day. The girl told me quite clearly that they would have to reflash the correct firmware before they can test it, again, fine, it was busy.
When they took the phone, they took the sim and my 64gb memory card.I questioned this at the time but i was told it was fine. so OK.
Fast forward a bit and yesterday i get the email to say its fixed. YEY. So i visited the samsung store today to pick it up, only the find the sim and card missing. The guy i dealt with said he'd seen the card when it was being repaired. it was a 64gb sandisk Sandisk ultra, so red and grey - quite distinctive. He then heads ouyt back to speak to somebody and comes back out saying "you're not going to like this, but they've been disposed of".
REALLY? YOU THREW THEM AWAY?
Then he proceeds to point to the small print stating they are not responsible for sims or cards left in the phones. FFS. I asked for them back when i handed them phone over and was told it was fine and at no point was i shown this small print OR advised that they cant take them. Anyway he himself was quite helpful so it was hard to be mad with him. He's given me the number of head office and their branch code, so im going to ring them and see what i can do.
So, at this point the phone is fixed. It needed a new mainboard as expected and a new charging board as well - didnt expect that but it could have been damaged when they took the screen off. but, i have no sim and no memory card. The card can wait - everything is backed up so ive lost nothing but the card itself but it is the principal, here. Having no sim i had to go visit the three store in the hopes that they could provide another for me. They could, luckily, and my sim was registered and up and running as soon as i inserted it and turned the phone on so at least i have a working phone. Great service from Three. Samsung/carphone warehouse...not so much.
so that's where i am. Oh and they didnt reflash the right firmware on the phone, apparently they arent even allowed to do that. So the girl i dealt with on saturday wasnt right about that either.
Click to expand...
Click to collapse
i doubt you needed a new charging usb board. Place sounds shady.
Sent from my SM-N910C using XDA-Developers mobile app

dg170775 said:
Hi All,
I have a SM-N910F that I have been using as my daily phone for about 18 months. I have NEVER ROOTED.
Recently I started encountering lags, freezes and restarts. In general, the phone became unusable.
I factory reset the phone and set the whole phone again from scratch, but in a few days I'm back where I was.
If I restart the phone, OR power down, the phone does not start. I have to pull the battery out, and re-insert for the phone to start again.
I even tried Firmware Recovery via KIES but that too failed, and after that I'm beginning to see a new variant to my problem.
Now, the phone mostly boots into Download Mode, where I see the below:
Could not do normal boot.
ddi : mmc_read failed
ODIN MODE (HIGH SPEED)
PRODUCT NAME: SM-N910F
CURRENT BINARY: Samsung Official
System Status: Custom
REACTIVATION LOCK: OFF
KNOX WARRANTY VOID: 0x1 (0)
I'm a little worried about the above highlighted lines, as I plan to take the Phone down to Samsung (Samsung Chat confirmed that the phone is still in Warranty).
As I have never rooted the phone, I'm quite surprised why the phone is showing System Status as Custom. Is this something to worry about, or should it be fine and considered still under warranty?
Any advice would be great, as I really need to get this phone working normal again.
Click to expand...
Click to collapse
Hi, was there a definite solution? I have the same problem.
I was wondering..
I came across this Forum group since I was looking for boot problems with my SM-N910T3
I hope flashing pit will resolve this..
I recently started to have some low level issue and was hoping it was partition/boot related and not hardware.
Randomly phone boot directly into Download mode with error;
ddi: mmc_read failed
Often I have to pull battery and hold down /power / home for 10 sec to boot up again.
Thanks

Ahh welcome to the club, my Note 4 got the same errors now after > 1 year. Suddenly and without me doing anything wrong.
And nothing helped to repair it, no flashing of FWs or PIT files or anything. So - I guess a new mainboard would be the only solution.
Problem is, I am also Knox 0x1 - yes, I rooted the phone, and now I am worried that I won't get it repaired by Samsung on warranty.
Which would be an utter shame, since nobody can be blaimed for the faulty mmcs except Sammy.

So I rooted my note 4 910g on MM using Twrp and SuperSU 2.74 Beta. The problem is that it has started behaving weird with random freezes and bootloops. Formatting and Reflashing PIT, ROM, etc causes it to get stuck at Android is upgrading and it goes on for like 10mins and then the cycle repeats. Is my eMMC dying? Do help if someone can help me revive my phone somehow.
I know i shouldnt be hoping for much of a solution but still if theres hope then do post a reply.

I started experiencing this issue since last week. Out of nowhere, my Note 4 started to lag and freeze. At first I thought maybe it was the battery too, so I got myself a brand new Anker Battery. And hey, nope it's not a battery issue. Then I reformatted my phone, and yes, it was still lagging and freezing.
Fast forward to this week, last night, I got the mmc_read failed message. Shoot me.
Now I've been using the Wake Lock app and it's set to Level 4 (Partial Wake Lock). It's been much better with this App running. Of course, my battery takes a hit. But at least the phone is usable, as long as I don't restart the Phone.
My gf's phone is exactly the same as mine, Note 4, and we're exactly on the same firmware version. She has no issue at all. We've switched batteries as well and her phone works fine with any battery.
I never rooted my phone, and I've been using only the original, official firmware pushed by T-mobile. My phone is running the latest firmware (EQB1) released last month. The problem didn't start right after my phone was updated. Only since last week.
Now, I've been scouring the Internet and many say this is a hardware issue, but some say too that this is probably caused by the firmware. Does anyone now know better if this is a hardware or software issue?
I was going to get myself another Note 4 but then if this is a firmware issue, it could happen too to a new Note 4. If this is a hardware issue, then a new Note 4 may not get this problem.
There's also a conspiracy theory saying that Samsung purposely did this so as to force all Note 4 users to upgrade their phones. If this is a firmware issue, can we file a class suit? Sigh.
UPDATE 1:
I just came back from the Samsung Experience Center. I also talked with Samsung, T-mobile over the Phone today.
So basically, from what the guy over at the Samsung Experience Center told me, a few months ago, many Note 4 Sprint users had this exact same issue. Basically the firmware update caused the phone to malfunction. In the end Samsung replaced all the affected phones. I went there, talked to him, and initially I wanted him to reflash my phone but he then told me that this issue was basically a faulty firmware. Reflashing wouldn't really help because the firmware itself is faulty. The firmware could have affected (damaged) the hardware. That this exact same issue has happened in the past with Sprint users.
I then called Samsung hotline up and talked with, fortunately, a friendly and helpful rep who was willing to document everything and escalate the issue on my behalf. She told me that she would call me back in a few days to update me on how the case is going.
At this point, I'll just have to wait and see.
UPDATE 2:
And apparently I just learned that Note 4 in Europe and Sprint here in the US just received a latest firmware update around 300-400mb in size.
"The firmware update description reveals that it brings better stability and performance as well as optimizations for improving battery efficiency. This Galaxy Note 4 update also comes with the March security patch that has 73 fixes for Android OS vulnerabilities and fixes for a dozen vulnerabilities that Samsung found in its own software."
Fingers-crossed, hopefully this update will soon come to T-mobile and other carriers and fix our issue.

T-mobile recently released a firmware update for Galaxy Note 4 (EQC1): https://support.t-mobile.com/docs/DOC-28899
I'm wondering if anyone has installed this and can confirm if this firmware update has fixed the mmc_read failed issue along with the constant lagging/freezing problem?

Root dilema

Hello there. Today, I bought my new s7 Edge and I want to root it. But I am worried about the warranty. That is why I want to ask u guys.
for example, if I break screen on my phone (while rooted), will they repair it, or will they say, warranty void, your problem?
Thanks for your answers and help.

No one will repair Your phones screen (glass) for free. If You will get pink dots or lines on screen then sure , probably even with knox 0x1. But a broken screen from a drop Nope. I've got my phone fixed before with knox 0x1 and no one said anything. As long as You will reflash stock rom with odin they most probably won't even check if it was rooted before or not.
Warranty repair only works when the phone has a hardware issue caused by a faulty manufacturing and every issue or damage caused by the user isn't covered by warranty.
Example:
Your phone won't turn on for no reason = free replacement.
Your phones display shows lines or flickers = free repair.
You drop Your phone and break the display = Your fault, You pay the full price for the repair, even with warranty.
What I would do?
Root it Flash custom roms, enjoy Your phone.

Kubas_inko_CZ said:
Hello there. Today, I bought my new s7 Edge and I want to root it. But I am worried about the warranty. That is why I want to ask u guys.
for example, if I break screen on my phone (while rooted), will they repair it, or will they say, warranty void, your problem?
Thanks for your answers and help.
Click to expand...
Click to collapse
In Europe it is usual no problem. Outside Europe it can bea problem.
But your example isn't a warranty covered one.
Sent from my SM-G935F using XDA-Developers mobile app

If your insurance pays for physical damage, that had nothing to do with root. If your phone dies, or is in a bootloop, restarts all the time, or freez, that could be a problem if your knox is tripped.
Edit : what do you expect from a root. For my opinion the phone is well working with stock Rom. For me there is no reason for a root.

So. Root, that trips knox to 0x1 will void warranty to software (that u can repair super easly with odin ) but it does not void warranty for physical things (display stops working like the "pink dots" and other accepted stuff)
BTW thanks guys

Kubas_inko_CZ said:
So. Root, that trips knox to 0x1 will void warranty to software (that u can repair super easly with odin ) but it does not void warranty for physical things (display stops working like the "pink dots" and other accepted stuff)
BTW thanks guys
Click to expand...
Click to collapse
Yes. Exactly. As long as Your phone breaks itself by itself then You're all good. And fixing any Samsung device with odin is really easy. There's literally no way to hard brick it to death. Unless You play with Odins "t.flash, nand erase, repartition" whenever You use odin just select a file (AP) and then tap on start button, that's it. As safe as possible.
But, just in case You hard brick it to death then just go to samsung or Your carrier and tell them that it stopped working by itself, and since they won't be able to power it on, they will just replace it

thanks guys. Idk how to close thread so admin please close it XDDD

samsung saying ive rooted my phone..bloody liars !

ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..

goofy gorilla said:
ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..
Click to expand...
Click to collapse
They're being mind my language, dicks to you, your Knox counter is 0 and you have a hardware not software related issue, so really don't know why they're being like that with you, they should honour the warranty, if keep pressing the matter if I were you

i intend to keep pressuring them, i paid £600 for the phone in june 2017 and had it fixed twice already, now the sim tray is very hard to come out and doesnt seat properly when pushed back in, the wifi and bluetooth toggle cant be selected , they are both greyed out...hence ive got no wifi connection..

Mistake

goofy gorilla said:
i intend to keep pressuring them, i paid £600 for the phone in june 2017 and had it fixed twice already, now the sim tray is very hard to come out and doesnt seat properly when pushed back in, the wifi and bluetooth toggle cant be selected , they are both greyed out...hence ive got no wifi connection..
Click to expand...
Click to collapse
I noticed your paid in Pounds. If you are located and purchased the S8 in a EU country suggest you show this to the service center:
https://www.piana.eu/root/

Hi yes, I'm in Birmingham, UK. Unfortunately there is no Samsung service center in Birmingham..rather surprised at that, closest is in Leicester, 40 miles away..I'm not driving all the way there..

goofy gorilla said:
ok - ive got a s8, having some hardware issues with it....the phone has never been modded or rooted..but samsung say because my sytem status shows "custom"..its been moddified or rooted...ive argued with them that i havnt, i wouldnt know how to..to proove my point to them the knoxx counter on my s8 reads 0 ..if it had been rooted it would have tripped to show 1 , and from what i ve been reading on the internet..once the knoxx counter is tripped and cannot be reset...prior to my hardware problems , my phone has been back to samsung twice, once for a faulty sim tray that was stuck inside and the secind time the phone wouldnt recongnise any micro sd card inserted into the phone..this is the 3rd time im sending the phone....why are samsung calling me liar ?..perhaps the engineers or tech screwed up my phone previously..
Click to expand...
Click to collapse
No it would not, not necessarily, and you aren't helping your case any by arguing this. Knox (the part in question here anyway) has absolutely nothing to do with whether or not you have root acces to your device. The only thing that will cause 0x1 is flashing a boot image or some other part of the bootloader. Every single rooted snapdragon s8, s8+, and n8 is so with counters at 0x0. It's not possible increment a custom flash counter if there device won't allow you too flash custom software in the first place.
What will help you is pointing out that its almost certainly where you live it where the transaction took place illegal to refuse a warranty for modifying a device you own. It's definitely illegal in the UK, and definitely illegal in the USA.
sofir786 said:
They're being mind my language, dicks to you, your Knox counter is 0 and you have a hardware not software related issue, so really don't know why they're being like that with you, they should honour the warranty, if keep pressing the matter if I were you
Click to expand...
Click to collapse
See my statement above. It would be really great if we could stop perpetuating this myth

Norup58 said:
I noticed your paid in Pounds. If you are located and purchased the S8 in a EU country suggest you show this to the service center:
https://www.piana.eu/root/
Click to expand...
Click to collapse
Very interesting, perhaps the link should be a sticky in every android forum.

goofy gorilla said:
Hi yes, I'm in Birmingham, UK. Unfortunately there is no Samsung service center in Birmingham..rather surprised at that, closest is in Leicester, 40 miles away..I'm not driving all the way there..
Click to expand...
Click to collapse
I live in Denmark and if I had the problems you are experiencing I would just keep returning it to the store/shop I bought it at.
As a consumer in Denmark I dont have to tackle Samsung, that would be the store/shop's problem and the store/shop would be obliged to service/repair/replace my product.
And most importantly, if the store/shop cannot repair/fix the problem(s) within reasonable time/ tries (in Denmark that is 3 tries) I can demand my money back.
As UK's divorce papers have not yet been ratified I would assume same consumer law/regulation applies in the UK.

DaiC1 said:
Very interesting, perhaps the link should be a sticky in every android forum.
Click to expand...
Click to collapse
yes that is an interestimg read, i want samsung to prove that i have modded or rooted the phone. The securtiy measures that samsung have installed ie, the knox counter is such a measure that shows if the phone has been rooted, clearly not as the counter is 0. The phone was previously taken back to the o2 store twice and twice they said to send it to samsung which i did. i will refer the link to to samsung customer support if they dont fix the phone. I have booked a repair on tuesday , UPS are going to pick up the phone..i wait and see what happens..i have also reset tothe phone to factory settings and updated to the very latest stock firmware via samsang smart switch...the problems still remain...unfortunately..

Think I found problem with my s8. It's the the sim tray it doesn't seat properly and is very hard to open with the sim tray removal tool..I'm not surprised as this has been repaired before for SD card and sim tray issues..with an SD card inserted the phone status changes to official and when removed it goes back to custom...so go figure that out. I've taken pics and made a small video to show Samsung if they refuse to fix my phone.in fact I'm gonna ask for a new s8.

Hi
Like the a previous poster from Denmark said, your contract is with O2, they are obliged to fix or repair it, if it needs to go back to Samsung, that is for them to arrange, too often they tell the customer you must return the phone to the manufacture, hoping you are not that clued up on your legal rights.
I appreciate you have arranged to have it collected and repaired, but we all need to remember, the shop takes your money and its the shop that should make sure the goods are fit for purpose
Trev

i got my samsung s8 back a few days ago, they didnt send me a new phone because it comes under warranty repair. Anyway third time lucky, they have fixed the issues with the phone, the sim tray is still a little hard to push out with the sim removal tool but open enough to pull out with my finger nails. The phone status is now official. They did lock my phone back to carrier lock , ie O2....i had to unlock it again..but all seems to be working fine so far..

If you in the UK you should have an F model yes? If yes just root it and flash a stockish rom that appears normal to common people. Use some sort of kernel or whichever permits official and Knox 0x0 for your warranty issues. I've had ALOT of Sammy phones, all rooted and I took all in for warrenty at least once except for my g955F as I'm in the states. With Knox tripped and still got the replacement or a new,phone. Even told em its rooted and still got the warranty.