hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
Click to expand...
Click to collapse
I would reccomend trying a hard reset before either of those options.
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
Click to expand...
Click to collapse
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Click to expand...
Click to collapse
As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair
if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.
My screen too i`m shocked. It`s massive problem now.
Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.
i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..
Related
Just out of interest, has anyone ever returned a phone with non htc software or hspl still flashed and had issues with the warranty?
Would be interested to hear what your experiences are.
Thanks
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Svegetto said:
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Click to expand...
Click to collapse
Thanks for your reply. Thats fine, if you are able to flash back to the original ROM, but i suspect many returns are due to failures resulting in not being able to flash back to stock ROM.
i dont i just do whatever and the dont question me.
I had an early version of one of Duttys roms still on me phone when I returned it for a replacement.
The phone speaker didn't work and HTC still replaced phone for me.
However I wouldn't go on this as I'm sure HTC knew it was a hardware problem rather than a software one which may have been why I got away with it.
Would definately recommend reverting back to stock rom & SPL before returning
Yes I have issues, sended it in with Stock rom but forgot the HSPL. The problem is a Black Screen sometimes (heat I guess). Eurotwice sended me a BIGG bill to repair the mainboard, warranty voided because of illegal software.
Grrrr don't know what to do.
Regards Onedutch
Had my HD2 since November, screen quit responding to touch. Hard reset multiple times, finally gave up and sent it in for service. Got an e-mail from the service center with the following:
Diagnosis:
Mianboard hacked/illegal software.
If you cover the price for mainboard replacement they will take care of the touch panel issue in warranty for you.
Suggested Repair:
Replace Mainboard.
Total Repair Price:
$317.43
I argued with the service center manager for about 15 minutes, explaining to him that I had never flashed a hacked ROM. He's supposed to be provide me with proof that the mainboard was hacked tomorrow.
It wasn't until I got off the phone that I realized that I had loaded HSPL and when I looked at the NOOB guidelines again, found out that it didn't get overwritten when I flashed from 1.43 to 1.66. That must be what they are talking about.
Not sure how this is going to play out, I never loaded any cooked ROM's. Is there a way for the service center to see that's the case? Will they simply say that the HSPL software constitutes the mainboard being hacked, end of story?
What do you think?
Sorry for the cross post, thought this may be a better forum for this issue.
Will they simply say that the HSPL software constitutes the mainboard being hacked, end of story?
Click to expand...
Click to collapse
Yup most likely.
Refuse repair, and tell them to send you the phone back unrepaired.
Overwrite HSPL with stock SPL as explained in the HSPL thread
Send the phone in again.
Solved
If they want to play fools (they of course know HSPL can't be the source of the problem), you can too.
yep its the hspl that is the bad part. they wouldn't have said anything about a cooked rom most likely, its the hspl that is the dodgy part.
Thanks Kilrah, I thought of that but it I also thought it would be too obvious to the service center. Might be worth a try if they balk at the repair though.
Yep of course there's a risk they take a note of it, linking it with the phone's S/N, and that they see it the 2nd time. But you'll most likely fall on someone else, plus if they do moan again you can always ask them to show evidence, which they won't be able to do this time... and even if they still insist you'll have just lost shipping. If they don't, you save the amount of the repair
kilrah said:
Yep of course there's a risk they take a note of it, linking it with the phone's S/N, and that they see it the 2nd time. But you'll most likely fall on someone else, plus if they do moan again you can always ask them to show evidence, which they won't be able to do this time... and even if they still insist you'll have just lost shipping. If they don't, you save the amount of the repair
Click to expand...
Click to collapse
Just got to thinking, when I flash using the sd card technique to remove the HSPL, will it go through the entire process without any prompting or need for screen input? If they send the phone back without fixing the screen, I won't be able to initiate any prompts on the screen.
mhmobile said:
Just got to thinking, when I flash using the sd card technique to remove the HSPL, will it go through the entire process without any prompting or need for screen input? If they send the phone back without fixing the screen, I won't be able to initiate any prompts on the screen.
Click to expand...
Click to collapse
if i recall correctly it goes through without any prompts so you should be ok.
Audio Oblivion said:
if i recall correctly it goes through without any prompts so you should be ok.
Click to expand...
Click to collapse
Great, Thanks!
Hi, i have a problem with my HD2 in which the screen has completely stopped responding, it wasnt damaged in any way it just suddenly happened. Anyways i sent it off for repair to HTC, thinking since it was still under warrentee the problem would be fixed. However what i didnt realise is that i hadn't flashed my custom rom off it, and so i was caught breaking the warrentee, meaning that the repair would aparently cost £180, which is rediculous. I asked for them to return it but now im left wondering what i should do as i simply dont have that much money. If anyone can give me any advice at all it would be greatly appreciated.
Thanks in advance
unfortunatley thats the going rate for repairing the digitizer problem (HTC repair factory or independant repairer). HTC will probably charge you £20 to send it back to you. You then can flash stock rom and send it back for repair under warranty. It may work if they havent documented on the system that your S/N warranty is voided :/
Its worth a try to do that... if it doesnt work then try find a way to raise the £180
try flashing your stock rom first mine was acting up after only 3months of use i flashed an old stock Rom & the touch came back to life!
So, i went into T-Mobile today because the touch screen on my phone is completely unresponsive. They are sending me a new one and i have to return my old one in the box that they provide.
Now, i was asking the tech rep inside the actual store and he said that he thinks me having a custom rom on my phone wont void the warranty. We went and read ALL of the fine print together on T-Mobile's website regarding warranties and found NOTHING against custom software on the phone. The only thing that would void the warranty and charge me $320 something is if the screen had physical damage preventing it from functioning correctly.
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
I'm on Vodafone and had exactly the same issue, I flashed a stock ROM back on and sent back to Vodafone.
The phone had to be sent back to HTC due to "corrupt firmware" and they could not fix.
I received my phone back fixed FOC, not sure if that would have been the case with a cooked ROM on the phone.
There is a lot of conversation on the forums about flashing back to avoid warranty issues
Better to be safe than out of pocket
d16soda said:
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
Click to expand...
Click to collapse
Of course it would put you on the safe side.
If I was you just flash the stock ROM.
Ore certainly make attention that HSPL (in case it is install) is removed.
Because HSPL brake your warranty
I had a similiar issue. My phone went dead a few weeks ago. Wouldn't take a charge or turn on (no idea why, I woke up and the phone acted like this). I called tmobile, they sent me a new phone and I shipped them the broken phone with android nand installed. They haven't said a word so it looks like it went through
Hi. I have a problem with my HD2 and I didn't find a solution how to fix it for over a month and I don't think I will find it. My problem explained (HERE) So now I want to Brick / Brake my phone so that I can send it to my insurance and they will not able to tell that I had Android on it, as now I can't install WM and I can't rid of MAGLDR. So what will be the best way to Brick / Break my phone so what whey will not be able to turn my phone on or fix it and find out that it’s been hacked as then I will not get a new one or they will not fix it. Waiting for advices
Sw1pe said:
Hi. I have a problem with my HD2 and I didn't find a solution how to fix it for over a month and I don't think I will find it. My problem explained (HERE) So now I want to Brick / Brake my phone so that I can send it to my insurance and they will not able to tell that I had Android on it, as now I can't install WM and I can't rid of MAGLDR. So what will be the best way to Brick / Break my phone so what whey will not be able to turn my phone on or fix it and find out that it’s been hacked as then I will not get a new one or they will not fix it. Waiting for advices
Click to expand...
Click to collapse
I see a lot of solutions, but nobody seems to have told you to boot up your phone using volume down, which gets you directly into the bootloader, from where you can flash the Winmo 6.5 ROM.
Did you try that?
Otherwise there are numerous ways of trashing it i guess... mess around with electrical wiring and make sure the mainboard has a power spike or something... then you're sure nobody will be able to do something with it
Of course I tried it. The problem is that for some reason I can't get into bootloader, and I tried to do that 100 times with all different methods with no luck. I only can get into MAGLDR. I wrote all this in my first message in that threat
Well, from what i can understand after looking at your original post, you cannot enter the tri-color bootloader? Well, have you tried a hard reset? And, when you mentioned liquid entered your phone, you should also check the water indicator stickers on your phone and battery to see if they are pick or red. Else, they will not bother replacing or repairing it. Have you also tried resetting Android from MAGLDR? Back to your request, if you cannot enter the bootloader and unable to flash anything, the easiest ways to brick(any maybe recover) your phone are all void. The best way to physically damage your phone might be to short circuit it. Alternatively, if you just do not want them to know that you have flashed MAGLDR, you should damage the ribbon cable for the LCD. You have to unscrew the phone for this,but do gently remove the warranty and water indicator stickers before this. Please do explore all avenues like a hard reset and Android reset
i just got off the phone with htc and thay still fix the phone even if it has android on it thay will just replace the main bord because thay dont know how to fix it. but i have bricked my phone alredy and it wont turn on at all due to flashing a wrong rom on it that was ment for a diffrent country my phone is htc hd2 tmoble us. anyway you may just want to fix it your self and use the riff jtag box
watch this to see how to dissesible the device fix it and reasimble!
http://www.youtube.com/watch?v=eoiuM9epp2o
then watch how much easyer this guy repairs it using the non soldering method!
http://www.youtube.com/watch?v=XroEPU4qyuM
first you need riff box and the other thag to or the non soldering method
i dont know the name for it im trying to find out!
hears teh link for riff box
http://www.jtagbox.com/tag/htc-unbrick/
hears the link for the other thang
http://www.multi-com.pl/index.php/en_US,details,id_pr,6503,menu_mode,categories.html
but not sure!!! im hopeing someone could conferm that or give us better links to this stuff!
maby from a diffrent sorce or cheper even!
so far i found the riff box for 150usd
but i dont know about the other thang! hopeing someone can help us with this stuff!
the advantages are if you brick it agin you can fix it agin and you can bebrave enuf to test new roms its expencive but its a very populer device and im shore more new roms will be relesed you may beable to help others who have bricked phones and make some cash back
i think this is the other thang he used but i need to find a site that has it in usd and in english im sort of in the same boat as you exept im not in warinty but warintys dont last forever so eventuly this thang is gona be peoples only hope!
htc charges
avrege repare 50$
lcd 120$
mainbord 170$
mainbord & lcd 285$
and thats only if you have
thay might extend your warinty if you have your resept
or
prufe of puchese
date
product id
im curently looking for someone to do a riff jtag on mine!
hope my info helps
i bricked my phone
i briked my htc hd2 phone . when i switch it on it gets stuck at the pink ribbon which does not roll at all. i tried installing a gingerbread on it and while usind the mgldr it downgraded and when i swithced it on again the loading got stuck at the pink ribbon.
baymol said:
i briked my htc hd2 phone . when i switch it on it gets stuck at the pink ribbon which does not roll at all. i tried installing a gingerbread on it and while usind the mgldr it downgraded and when i swithced it on again the loading got stuck at the pink ribbon.
Click to expand...
Click to collapse
well atleast it boots i would start from scratch if i was you if its tmoble usa htc hd2 install RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50.07U_2.08.50.08_2_Ship.exe
Sorry for a late replay, I was very busy in the past days
kawshigan said:
Well, from what i can understand after looking at your original post, you cannot enter the tri-color bootloader? Well, have you tried a hard reset? And, when you mentioned liquid entered your phone, you should also check the water indicator stickers on your phone and battery to see if they are pick or red. Else, they will not bother replacing or repairing it. Have you also tried resetting Android from MAGLDR? Back to your request, if you cannot enter the bootloader and unable to flash anything, the easiest ways to brick(any maybe recover) your phone are all void. The best way to physically damage your phone might be to short circuit it. Alternatively, if you just do not want them to know that you have flashed MAGLDR, you should damage the ribbon cable for the LCD. You have to unscrew the phone for this,but do gently remove the warranty and water indicator stickers before this. Please do explore all avenues like a hard reset and Android reset
Click to expand...
Click to collapse
Yes, I cannot enter bootloader and yes I tried hard reset (with volume up and down keys) with no luck. I checked my indicator stickers and they all look fine (white). The liquid damage was not a water damage I get a little bit of oily liquid on my phone but just a little, so very little of it could get inside my phone if any, but after that my phone just frozen on android screen and when I tried to reset it, it’s always freezes on android boot screen. And yes I tried resetting Android from MAGLDR, I even tried to install different android soft but after installation it still freezes on android boot screen.
Code:
the easiest ways to brick(any maybe recover) your phone are all void
Can you explain more about his one? And how I can do that?
I don't really want to unscrew anything because if I going to do something wrong I would void my insurance and they not going to change it at all. I was thinking maybe just drop it in a big cup of water and hold it for like 30sec - 1min. I think my insurance will cover water damage and I think whey not even going to bother to fix it. What do you think?
jackrabbit72380 said:
i just got off the phone with htc and thay still fix the phone even if it has android on it thay will just replace the main bord because thay dont know how to fix it. but i have bricked my phone alredy and it wont turn on at all due to flashing a wrong rom on it that was ment for a diffrent country my phone is htc hd2 tmoble us. anyway you may just want to fix it your self and use the riff jtag box
watch this to see how to dissesible the device fix it and reasimble!
http://www.youtube.com/watch?v=eoiuM9epp2o
then watch how much easyer this guy repairs it using the non soldering method!
http://www.youtube.com/watch?v=XroEPU4qyuM
first you need riff box and the other thag to or the non soldering method
i dont know the name for it im trying to find out!
hears teh link for riff box
http://www.jtagbox.com/tag/htc-unbrick/
hears the link for the other thang
http://www.multi-com.pl/index.php/en_US,details,id_pr,6503,menu_mode,categories.html
but not sure!!! im hopeing someone could conferm that or give us better links to this stuff!
maby from a diffrent sorce or cheper even!
so far i found the riff box for 150usd
but i dont know about the other thang! hopeing someone can help us with this stuff!
the advantages are if you brick it agin you can fix it agin and you can bebrave enuf to test new roms its expencive but its a very populer device and im shore more new roms will be relesed you may beable to help others who have bricked phones and make some cash back
i think this is the other thang he used but i need to find a site that has it in usd and in english im sort of in the same boat as you exept im not in warinty but warintys dont last forever so eventuly this thang is gona be peoples only hope!
htc charges
avrege repare 50$
lcd 120$
mainbord 170$
mainbord & lcd 285$
and thats only if you have
thay might extend your warinty if you have your resept
or
prufe of puchese
date
product id
im curently looking for someone to do a riff jtag on mine!
hope my info helps
Click to expand...
Click to collapse
The thing is that I have insurance on it not a warranty. If I only had just a warranty I will think of fixing it by my self with jtag. But now I just need to think of how to break it so whey don't know it was hacked pay to my insurance £20 - £30 and I should get brand new HD2
bump !
High voltage electrical charge: via stun gun or similar high voltage output such as automobile ignition coil ect ... Have seen a stun gun used on a computer, killed it without any obvious signs of damage ...