Just out of interest, has anyone ever returned a phone with non htc software or hspl still flashed and had issues with the warranty?
Would be interested to hear what your experiences are.
Thanks
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Svegetto said:
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
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Thanks for your reply. Thats fine, if you are able to flash back to the original ROM, but i suspect many returns are due to failures resulting in not being able to flash back to stock ROM.
i dont i just do whatever and the dont question me.
I had an early version of one of Duttys roms still on me phone when I returned it for a replacement.
The phone speaker didn't work and HTC still replaced phone for me.
However I wouldn't go on this as I'm sure HTC knew it was a hardware problem rather than a software one which may have been why I got away with it.
Would definately recommend reverting back to stock rom & SPL before returning
Yes I have issues, sended it in with Stock rom but forgot the HSPL. The problem is a Black Screen sometimes (heat I guess). Eurotwice sended me a BIGG bill to repair the mainboard, warranty voided because of illegal software.
Grrrr don't know what to do.
Regards Onedutch
Related
hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
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I would reccomend trying a hard reset before either of those options.
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
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I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
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As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair
if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.
My screen too i`m shocked. It`s massive problem now.
Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.
i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
StrongboW118 said:
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
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There's no difference in the spec, but branded phones have branded software ROMS installed, but can be replaced if you want to. This may void warranty, not sure though.
HTC Heros are Android devices, NOT Windows Mobile.
But NO,... Installing downloaded apps wont void warranty.
Technically installing another rom does void your warrenty, but your fine so long as we install the official rom back before sending it in for repair etc
When you first get the phone check what your version number is (in the menu -about section) then see if you can root the easy way. (ask if your not sure) then if you are I would recommended doing it as if you update to the latest orange ROM it becomes more complicated to root.
And remember you can always go back to default if your worried about voiding warranty, its easy as running a .exe on your pc
StrongboW118 said:
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
Click to expand...
Click to collapse
The graphite version does not have a Teflon coating.
Lennyuk said:
Technically installing another rom does void your warrenty, but your fine so long as we install the official rom back before sending it in for repair etc
When you first get the phone check what your version number is (in the menu -about section) then see if you can root the easy way. (ask if your not sure) then if you are I would recommended doing it as if you update to the latest orange ROM it becomes more complicated to root.
And remember you can always go back to default if your worried about voiding warranty, its easy as running a .exe on your pc
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Click to collapse
Surely that's not strictly 100% true. If the fault in question makes it impossible to flash the device before returning it for repair, then you could be in sticky waters - unless the phone's so far gone they don't notice. Hopefully this is only a small risk, but still, it might put some people off custom roms.
cauli said:
Surely that's not strictly 100% true. If the fault in question makes it impossible to flash the device before returning it for repair, then you could be in sticky waters - unless the phone's so far gone they don't notice. Hopefully this is only a small risk, but still, it might put some people off custom roms.
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yes your right
however as long as your phone still powers on and you can connect to your pc you will be able to run the ruu regardless of having a working screen or buttons etc so really unless your phone won't power on you should in theory always be able to flash the RUU
Hi, i have a problem with my HD2 in which the screen has completely stopped responding, it wasnt damaged in any way it just suddenly happened. Anyways i sent it off for repair to HTC, thinking since it was still under warrentee the problem would be fixed. However what i didnt realise is that i hadn't flashed my custom rom off it, and so i was caught breaking the warrentee, meaning that the repair would aparently cost £180, which is rediculous. I asked for them to return it but now im left wondering what i should do as i simply dont have that much money. If anyone can give me any advice at all it would be greatly appreciated.
Thanks in advance
unfortunatley thats the going rate for repairing the digitizer problem (HTC repair factory or independant repairer). HTC will probably charge you £20 to send it back to you. You then can flash stock rom and send it back for repair under warranty. It may work if they havent documented on the system that your S/N warranty is voided :/
Its worth a try to do that... if it doesnt work then try find a way to raise the £180
try flashing your stock rom first mine was acting up after only 3months of use i flashed an old stock Rom & the touch came back to life!
So, i went into T-Mobile today because the touch screen on my phone is completely unresponsive. They are sending me a new one and i have to return my old one in the box that they provide.
Now, i was asking the tech rep inside the actual store and he said that he thinks me having a custom rom on my phone wont void the warranty. We went and read ALL of the fine print together on T-Mobile's website regarding warranties and found NOTHING against custom software on the phone. The only thing that would void the warranty and charge me $320 something is if the screen had physical damage preventing it from functioning correctly.
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
I'm on Vodafone and had exactly the same issue, I flashed a stock ROM back on and sent back to Vodafone.
The phone had to be sent back to HTC due to "corrupt firmware" and they could not fix.
I received my phone back fixed FOC, not sure if that would have been the case with a cooked ROM on the phone.
There is a lot of conversation on the forums about flashing back to avoid warranty issues
Better to be safe than out of pocket
d16soda said:
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
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Click to collapse
Of course it would put you on the safe side.
If I was you just flash the stock ROM.
Ore certainly make attention that HSPL (in case it is install) is removed.
Because HSPL brake your warranty
I had a similiar issue. My phone went dead a few weeks ago. Wouldn't take a charge or turn on (no idea why, I woke up and the phone acted like this). I called tmobile, they sent me a new phone and I shipped them the broken phone with android nand installed. They haven't said a word so it looks like it went through
Hey guys Im sending in my HD2 to T-mobile for a warranty repair.
As probably some of you know the touchscreen doesnt work sometimes when you try to unlock the pnone.
I reported this to T-mobile and they said they would send me a new one as long as i send in my old one.
My problem is they said they will charge like a $90.00 fee if the phone i send in doesnt show the symptoms i reported (the frozen touchscreen).
This problem happens SOMETIMES but not all the time (basically 2/3rds of the time), my question is how do i finally push the digitizer to the limit and completely make it useless that way i wont have this problem.
My second question is when removing the HSPL wit handroid and everything, does that give me the default splash screen?
I will appreciate any help thats offered. Thanks
ceo4eva said:
Hey guys Im sending in my HD2 to T-mobile for a warranty repair.
As probably some of you know the touchscreen doesnt work sometimes when you try to unlock the pnone.
I reported this to T-mobile and they said they would send me a new one as long as i send in my old one.
My problem is they said they will charge like a $90.00 fee if the phone i send in doesnt show the symptoms i reported (the frozen touchscreen).
This problem happens SOMETIMES but not all the time (basically 2/3rds of the time), my question is how do i finally push the digitizer to the limit and completely make it useless that way i wont have this problem.
My second question is when removing the HSPL wit handroid and everything, does that give me the default splash screen?
I will appreciate any help thats offered. Thanks
Click to expand...
Click to collapse
Why did you try to contact HTC instead of the carrier. The company that make the device would more likely fix their problem than the network company. If you really have to let T-mobile fix it then insist there is a problem no matter what. But I would check with HTC first what they can do for you.
You ask about HSPL, I assumed you already root your phone. You need to flash the original radio if you have already flashed a different one. Then flash original 6.5 stock. Check this site for further instruction.
ceo4eva said:
Hey guys Im sending in my HD2 to T-mobile for a warranty repair.
As probably some of you know the touchscreen doesnt work sometimes when you try to unlock the pnone.
I reported this to T-mobile and they said they would send me a new one as long as i send in my old one.
My problem is they said they will charge like a $90.00 fee if the phone i send in doesnt show the symptoms i reported (the frozen touchscreen).
This problem happens SOMETIMES but not all the time (basically 2/3rds of the time), my question is how do i finally push the digitizer to the limit and completely make it useless that way i wont have this problem.
My second question is when removing the HSPL wit handroid and everything, does that give me the default splash screen?
I will appreciate any help thats offered. Thanks
Click to expand...
Click to collapse
Just Flash a Tmous stock ROM thru SD card method....this wipes everything and returns spl to stock as well...
Capt.PP said:
Why did you try to contact HTC instead of the carrier. The company that make the device would more likely fix their problem than the network company. If you really have to let T-mobile fix it then insist there is a problem no matter what. But I would check with HTC first what they can do for you.
You ask about HSPL, I assumed you already root your phone. You need to flash the original radio if you have already flashed a different one. Then flash original 6.5 stock. Check this site for further instruction.
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Click to collapse
I contacted HTC and they referred me to T-mobile