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I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...
fazalali110 said:
I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...
Click to expand...
Click to collapse
When alignment screen appears have you tried pressing power on/off, as this should hopefully bring you back to lockscreen where you may be able to unlock device before going back to alignment screen.
If you are still unable to unlock device its most likely due to a hardware issue with button and its probably worthwhile returning device under warranty. Ensure you have returned to stock SPL & rom beforehand
Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.
fazalali110 said:
Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.
Click to expand...
Click to collapse
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.
Have you tried bypassing the alignment phase? Try this:
The solution, to skip or bypass the screen alignment process altogether.
How to do it: Create a blank text file called, welcome.not, instead of welcome.not.txt, and place it in the root of your storage card. Next, flash a new rom or hard reset and you're done. If all goes to plan, the "welcome" phase will be bypassed, and you will not be prompted to align the screen or set the date, location, time etc.
If for some reason it does not, go into the root of your SD and manually with your stylus or via activesync on your desktop create a new blank file in there and name it welcome.not. If it works then leave it in the root of your SD and it will allow the bypass with each new flash or hard reset.
Click to expand...
Click to collapse
That should at least get you past the alignment phase at least.
ioannisman said:
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.
Click to expand...
Click to collapse
Nah, not in the european union either.
ClydeB1 said:
Have you tried bypassing the alignment phase? Try this:
That should at least get you past the alignment phase at least.
Click to expand...
Click to collapse
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Sure is sounding that way, sorry to say.
Got it repaired for around 80$. Thanks for all your support.
Back to flashing...
fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Man....!!!
I faced the same issue last week.....
I made eveything soft, hard reset and it didn't work also ROM upgrade also still stuck in the same page of align and it seems the touch screen doesn't work or there a delay to repond to your touch order....
Please I need your help it's still new and it's out of warranty.......
fazalali110 said:
Got it repaired for around 80$. Thanks for all your support.
Back to flashing...
Click to expand...
Click to collapse
What was the problem ?
jasemHD said:
What was the problem ?
Click to expand...
Click to collapse
well, just after a day, the same problem occured. HD was locking on it own BLAH BLAH. Gave it back to the guy who repaired it and he fixed it again today.
Well, I didn't want to take any chances, so, just bought a HD2
EDIT: I was told that the problem was with the sensor, I'm sure he meant digitizer.
If you are sure that its nothing to do with the software, send it for repair. If not under warranty, get it repaired by someone trustable
Best of luck, I feel for you
Had my HD2 since November, screen quit responding to touch. Hard reset multiple times, finally gave up and sent it in for service. Got an e-mail from the service center with the following:
Diagnosis:
Mianboard hacked/illegal software.
If you cover the price for mainboard replacement they will take care of the touch panel issue in warranty for you.
Suggested Repair:
Replace Mainboard.
Total Repair Price:
$317.43
I argued with the service center manager for about 15 minutes, explaining to him that I had never flashed a hacked ROM. He's supposed to be provide me with proof that the mainboard was hacked tomorrow.
It wasn't until I got off the phone that I realized that I had loaded HSPL and when I looked at the NOOB guidelines again, found out that it didn't get overwritten when I flashed from 1.43 to 1.66. That must be what they are talking about.
Not sure how this is going to play out, I never loaded any cooked ROM's. Is there a way for the service center to see that's the case? Will they simply say that the HSPL software constitutes the mainboard being hacked, end of story?
What do you think?
Sorry for the cross post, thought this may be a better forum for this issue.
Will they simply say that the HSPL software constitutes the mainboard being hacked, end of story?
Click to expand...
Click to collapse
Yup most likely.
Refuse repair, and tell them to send you the phone back unrepaired.
Overwrite HSPL with stock SPL as explained in the HSPL thread
Send the phone in again.
Solved
If they want to play fools (they of course know HSPL can't be the source of the problem), you can too.
yep its the hspl that is the bad part. they wouldn't have said anything about a cooked rom most likely, its the hspl that is the dodgy part.
Thanks Kilrah, I thought of that but it I also thought it would be too obvious to the service center. Might be worth a try if they balk at the repair though.
Yep of course there's a risk they take a note of it, linking it with the phone's S/N, and that they see it the 2nd time. But you'll most likely fall on someone else, plus if they do moan again you can always ask them to show evidence, which they won't be able to do this time... and even if they still insist you'll have just lost shipping. If they don't, you save the amount of the repair
kilrah said:
Yep of course there's a risk they take a note of it, linking it with the phone's S/N, and that they see it the 2nd time. But you'll most likely fall on someone else, plus if they do moan again you can always ask them to show evidence, which they won't be able to do this time... and even if they still insist you'll have just lost shipping. If they don't, you save the amount of the repair
Click to expand...
Click to collapse
Just got to thinking, when I flash using the sd card technique to remove the HSPL, will it go through the entire process without any prompting or need for screen input? If they send the phone back without fixing the screen, I won't be able to initiate any prompts on the screen.
mhmobile said:
Just got to thinking, when I flash using the sd card technique to remove the HSPL, will it go through the entire process without any prompting or need for screen input? If they send the phone back without fixing the screen, I won't be able to initiate any prompts on the screen.
Click to expand...
Click to collapse
if i recall correctly it goes through without any prompts so you should be ok.
Audio Oblivion said:
if i recall correctly it goes through without any prompts so you should be ok.
Click to expand...
Click to collapse
Great, Thanks!
Hi all,
So I type an SMS, hit send and it will just sit in my outbox for two or three days. The only way of getting it out (and this only sometimes works) is by typing and sending a load of other messages. They back up and back up in my outbox and then all send at the same time. This is no good when I need to send a message instantly. When I'm spending £30+ a month on this damn contract I expect my messages to fly out without a second thought.
Can anyone help me with this??!!! PLEASE!!
Thanks. Richard.
Trouble sending messages
Hi,
I had this same problem too. After messing around with settings regarding sms, it starts working correctly. Unfortunately, couple days after, the same problem occurred again.
br
This was a problem with the early ROMs, when the HD2 first came out.
If your ROM is < 1.66 then I'm not suprised this is happening - it happened to a LOT of people!
To be honest, the best thing you could do is to get a ROM that is v2+. It'll obviously void your warranty, unless you put the phone back in the exact state it's currently in before you send it back for any future repairs, so don't be flippant about it, but a ROM upgrade is probably the best step you could take.
johncmolyneux said:
This was a problem with the early ROMs, when the HD2 first came out.
If your ROM is < 1.66 then I'm not suprised this is happening - it happened to a LOT of people!
To be honest, the best thing you could do is to get a ROM that is v2+. It'll obviously void your warranty, unless you put the phone back in the exact state it's currently in before you send it back for any future repairs, so don't be flippant about it, but a ROM upgrade is probably the best step you could take.
Click to expand...
Click to collapse
Vodafone UK have thier 1.72 ROM * HERE * - which is a Vodafone modded 1.66 WWE ROM. Redeyedrichard could download and install that and it wouldn't affect his warranty.
I had the same problem. I discovered that if I had no signal and sent a message the hd2 would try to send it for 15 mins then give up. When I sent another mail it would try again. I bought the sure signal and bingo! Problem solved - coverage in the house!
If you're with Vodafone, upgrade to the 1.72 ROM. That should fix it.
This shouldn't void your warranty either.
Thanks folks. Gunna do that at some point today.
Need to back stuff up first I guess.
Tried installing the rom but it said that it was the wrong RUU for the device. Which is a load of rubbish. Tried installing it from the Vodafone website, then went across to the HTC website to try to install from there. When entering the serial number on HTC site it said that it was the wrong device. HELLO!!!!! HTC HD2!!! I'm sure there's only one htc hd2 knocking around.
Someone help coz this is annoying the hell outa me!
there are two types of rom/phone.
rom locked and rom unlocked.
the networks seem to be shipping both types.
when you try download a voda rom, if your serial fails then you have a rom unlocked phone and the branded roms won't work. on that case use a generic "wwe htc" rom
go for the wwe htc 1.66 rom.
Now that makes tons of sense, more sense than freakin' Vodafone customer services. They are about as useful as a helicopter ejector seat!
Thanks mate...try that tomorrow sometime.
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
im sorry to say i think the phone is bricked for good...that's if the international ROM you flashed included a radio....it most probably was a .51 radio that is not compatible with t-mobile us hd2....
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
Click to expand...
Click to collapse
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
Click to expand...
Click to collapse
I don't have a suggestion to unbrick the phone, but I do for a reasonable price on a replacement. I bought my T-Mo branded HD2 a few months ago for $225 off Craigslist. I just checked locally (Portland) and there's three listed today at or under $250.....and sorry for your friends loss.
DashDaKidd said:
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
Click to expand...
Click to collapse
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Well if it won't turn on then they won't be able to see its unlocked.. as for a solution did u try manual bootload (volume up + down and press power and keep holding volume up and down) that should get u into bootload if it doesn't then its a different issue.
Sent from my HTC HD2 using XDA App
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
You could try to flash the official tmou rom via SDCard. Just use a card reader, place the rom at the root of the card, put the card back in phone, hold volume key down + power and you *might* be able to get back to bootloader.
The issue here is that if you flashed official (non tmou) rom from the sdcard when you bricked it, it might have removed the HSPL. From what I can recall, official roms flashed from sdcard will wipe hspl.
It's worth giving it a shot. In any case, I just received an EDM from microsoft through my hotmail acct where they are doing a buy 1 get 1 free for the HD2. Might want to check it out. I'm tempted to take them up on it and have 3 HD2's.
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
you said it doesnt even charge... check the battery if is properly installed that happened to me once and got scared. just double check.
INSURANCE
If he has insurance on the phone just call tmobile say that the hd2 wont turn on anymore! You have no clue how it happened ! They will send a replacement! Then he has to send his phone back within a week of receiving the new one! It does have a one year warrenty but if u have to send the phone in to htc they will probably know u bricked it and void the warranty! Tmobile is really cool about warranty's so try to get one from them even if its refurbished and then leave it stock!!
The ROM probably had a .51 radio like the last post said.
When you flash a .51 on a TMOUS HD2 you lose. Game over.
well my phone was stuck ina bootloop kinda thing... if i conected it to a charger it wud turn on and keep restarting on me, if i removed batery while still plugged in it wudnt respond nor charge... i fixed it by leaving it like that for a few minites then i un pluged and held down volume roker as i pluged in to acces bootloader and flashed a diff rom
hmm this sucks try what the others said with the volume keys and report back. This makes me think it would be cool if the developers created a pandora battery like service battery and memory stick for the hd2 as how people brought back bricked psps to life with those methods, would be so awesome then we wouldn't have to really worry about stupid crap like this !
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
The only way to unbrick your phone is whit a jtag interface , ( http://www.omnia-repair.com/forum/topic/htc-hd2-repair-guide , http://forum.gsmhosting.com/vbb/f47...z-jtag-pinouts-htc-topaz-repair-file-1047977/ ) but maybe this kind of tools are illegal in some countries.
Check Copper battery contacts
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Sucks, but at least you swapped phones with him. If the phones under warranty give T-Mobile a call, tell them it wont turn on...but you might want to have your buddy handle it (he is the original owner I hope?) since the phone should be on his account.
mini_robot said:
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
Click to expand...
Click to collapse
Quick side note, I don't necessarily agree that you owe this guy a phone. If you flashed it as a favor, then I think that all risks associated with the flash were his just as if he flashed it himself. There is an implied risk even when flashing the correct ROM/Radio etc, and if he didn't want to take the time to learn how to do it himself, you shouldn't be held 100% liable. If he is a good friend, then it would be a nice gesture to go in with him on a craigslist replacement (I too got mine for $225).
Now if he paid you for the service, then yeah, you owe him a phone.
gauge41 said:
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Click to expand...
Click to collapse
I did the same thing, phone went into a boot loop, and I thought Id bricked it, copper contact was slightly bent and causing it, make sure the copper contacts are pointing straight up in the battery compartment, it could save ya a warranty return
shizzyraw585 said:
Quick side note, I don't necessarily agree that you owe this guy a phone.
Click to expand...
Click to collapse
I completely agree, unless he's a n00b and you didn't explain that there were any potential dangers.
Just as another side note, if I'm doing anything for a friend that involves firmware flashing of any kind whatsoever, just say.
"Look I'm happy to do this, however there is always a risk involved in that your phone might die! It's rare, but are you happy for me to proceed?"
Always gets me out of potentially tricky situations! Stick those caveats in before it's too late
In my opinion you owe him a phone unless you told him about the risk and asked if he was willing to try it.. I would still feel sick to my stomach over him buying a new phone himself.. Another point is that the "risk" didn't damage the phone, your obliviousness did..
It sucks, but I would try to get him a used phone and pay the cost.. and accepted it if he offered to pay parts of it
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
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Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
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Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
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Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
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I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
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hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
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Just change switch button panel...red button create touch prob