Just out of interest, has anyone ever returned a phone with non htc software or hspl still flashed and had issues with the warranty?
Would be interested to hear what your experiences are.
Thanks
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Svegetto said:
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Click to expand...
Click to collapse
Thanks for your reply. Thats fine, if you are able to flash back to the original ROM, but i suspect many returns are due to failures resulting in not being able to flash back to stock ROM.
i dont i just do whatever and the dont question me.
I had an early version of one of Duttys roms still on me phone when I returned it for a replacement.
The phone speaker didn't work and HTC still replaced phone for me.
However I wouldn't go on this as I'm sure HTC knew it was a hardware problem rather than a software one which may have been why I got away with it.
Would definately recommend reverting back to stock rom & SPL before returning
Yes I have issues, sended it in with Stock rom but forgot the HSPL. The problem is a Black Screen sometimes (heat I guess). Eurotwice sended me a BIGG bill to repair the mainboard, warranty voided because of illegal software.
Grrrr don't know what to do.
Regards Onedutch
hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
Click to expand...
Click to collapse
I would reccomend trying a hard reset before either of those options.
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
Click to expand...
Click to collapse
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Click to expand...
Click to collapse
As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair
if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.
My screen too i`m shocked. It`s massive problem now.
Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.
i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..
Hi guys,
I searched the forum for this and didn't find any threads that had an answer so i thought I'd ask for your help. This morning for no apparent reason the touchscreen on my HD2 (stock ROM) stopped responding, everything else is working fine but the screen is just not registering anything.
I tried flashing a couple of custom ROMs but that didn't do the trick, it's now been a whole day where I can't use my phone. I've had this happen to me once before but after a few hours it started working again (also for no reason). This time though it doesn't seem to be fixing itself.
Anyone has any suggestions, hints or tips before I send it back for repair?
all i can say is to make sure it is flashed with stock rom and no custom spl is present when you send it back!
Thanks for the tip, I'll definitely do so. To be honest I was hoping there is a fix that doesn't involve a repair since i bought the phone on craigslist (yeah I know silly me) and there is no warranty. So I'm guessing HTC will hammer me on the price.
you may be able to find a replacement digitiser as it sounds as if that is what is faulty on your device.
Im not sure if anyone has succesfully replaced a digitiser on an hd2 just yet though.
there are a few posts around where people have tried to do the entire screen array, lcd included but i dont know if they were succesful.
would be great to find a service manual for the leo
i just had a thought aswell... if you have no warranty then you may aswell save flashing the device back to stock... you will be charged for repair anyway!
This problem has been discussed several times on XDA. You should search for "touchscreen" or "touch screen" to see the various problems people have had. There doesn't appear to be much you can do about your particular problem.
My HD2 had the same problem when it got hot for any reason (while charging or if it was a hot day). Putting it in the fridge to cool it down helped. You can try that if you like...
Seriously - if you can repeat the problem on the phone, send it back for replacement. The phone is no good to you like that.
Thanks for all the replies, it looks like I will have to send it in... sigh... Let's see how much HTC will charge me.
By the way I tried the fridge thing after reading about it on this forum. Didn't work.
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
every time i start using my phone for a couple of minutes it heats up and freezes ,i then have to restart by removing the battery .i tried different roms ,other versions o magldr and cwm , even installed default windows that came with my phone but still the same problem.
does anybody know what the problem is?can it be fixed?and how?
even in the stock rom??? maybe its hardware problem ...
Yes even in stock rom it does that , if it is a hardware problem should I get it fixed or just buy a new phone
I think it's definitely a hardware problem. I had the same problem and sent my phone for repairs. They replaced the main board and my HD2 has been working beautifully after that.
Err it depends on how much the repairs will cost you of course, for me the phone was still under warranty (my HD2 came with 12 months of warranty) and it didn't cost me any money. Btw pls flash the stock win 6.5 ROM before you send it for repairs, if not they'll void the warranty, since you're technically not supposed to root/mod your device...
Thanks, I think I will send it in for repair !!!