Related
Just out of interest, has anyone ever returned a phone with non htc software or hspl still flashed and had issues with the warranty?
Would be interested to hear what your experiences are.
Thanks
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Svegetto said:
I haven't but I believe I saw posts from others which said that if you send in an HD with an unofficial ROM/SPL than htc tends to void the warranty on the phone. Hence why there's the stock ROMs/SPLs in the wiki...so you can flash to your original settings in case you need to send it back.
Click to expand...
Click to collapse
Thanks for your reply. Thats fine, if you are able to flash back to the original ROM, but i suspect many returns are due to failures resulting in not being able to flash back to stock ROM.
i dont i just do whatever and the dont question me.
I had an early version of one of Duttys roms still on me phone when I returned it for a replacement.
The phone speaker didn't work and HTC still replaced phone for me.
However I wouldn't go on this as I'm sure HTC knew it was a hardware problem rather than a software one which may have been why I got away with it.
Would definately recommend reverting back to stock rom & SPL before returning
Yes I have issues, sended it in with Stock rom but forgot the HSPL. The problem is a Black Screen sometimes (heat I guess). Eurotwice sended me a BIGG bill to repair the mainboard, warranty voided because of illegal software.
Grrrr don't know what to do.
Regards Onedutch
hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
Click to expand...
Click to collapse
I would reccomend trying a hard reset before either of those options.
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
Click to expand...
Click to collapse
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
Click to expand...
Click to collapse
As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair
if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.
My screen too i`m shocked. It`s massive problem now.
Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.
i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..
See this post for updated status
Hi,
yesterday I went out with some friend for some beers at my sorority. We held some event which involved a lot of soapy water. Some of it landed on my phone (which I used to make photos). It continued to work fine though.
When I went home however and plugged in my phone I noticed it didn't show a red loading light. It also would not turn on. I was a little worried then but decided to look into it in the morning (I was a little tipsy and tired after all)
It still does not turn on however, and doesn't show any sign of loading (besides being in the adapter for over 12 hours). It neither does when it is in my laptop.
It also does nothing when the red reset button is pressed. Neither when I try to hard reset (volup+voldown and then end call button)
I'm a bit worried now (with reason I presume). I'm a bit reluctant to send it in though because I hardSPL'led it and replaced the stock (old and not-updated) ROM with an unbranded newer one. This was over a month ago. (which is also the age of the phone )
Does anyone have an idea? the only thing I could think of is a broken USB-port (on the phone) so it is just dead and can't load anymore. It almost can't be the water since it was very little and continued to work... Yet I can't think of anything else...
Take the battery out, leave it a few minutes, put the battery back in then try to turn it on.
Still nothing? plug the charger in then try to turn it back on.
Still nothing? I'm all out of ideas, but this worked for me when mine suddenly stopped working for no reason.
Tried that already thanks though
Sounds like it could be water damaged.
I hope you've got some phone insurance!
Well, it almost can be water damage: the seal is bright white, it was very little and it continued to work :S
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
dtechnology said:
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
Click to expand...
Click to collapse
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Is it possible the water inside just dried up and all is well?
mazzarin said:
Is it possible the water inside just dried up and all is well?
Click to expand...
Click to collapse
No, then it would still work. Which it doesn't.
mhmobile said:
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Click to expand...
Click to collapse
Where do you live? It might be different in the Netherlands (where I live) and USA/UK or something like that. But thats why I want to remove the HSPL before I send it in unless I have no other choise (e.g. because I can't get it to boot into flash mode at all)
Kalavere said:
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
Click to expand...
Click to collapse
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Ok this is weird.
It just turned on when I tried (I tried regularly for the past few days). Proof attached. This happened to me before as I said but the problem remained... It seems it will only turn on when it feels like it
If it happens again that I cant turn it on I'll post proof it really doesn't start
I've now backuped everything. What is the best action I should do? I would really like to restore the SPL to the original for if I take it to repairs!
I've placed a fat32 microsd with a (I think/hope) original firmware (1.48 NL, not customized for Vodafone). Will it restore the firmware and SPL to the original?
On another hand: I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!). So I would be content with a later HTC rom (2. something). What is the safest version I could update to while retaining the possibility to HardSPL in the future? (with the HSPL currently available)
Also, I could not install the official HTC upgrades because it would complain about an invalid vendor ID (probably the Vodafone NL branding). Will this be a problem? Can I only install an official (non-branded) if I HSPL first?
Thanks in advance for answers.
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
dtechnology said:
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Click to expand...
Click to collapse
Aye it is expensive, I now pay £46 a month for my contract, £10 of that is the insurance, I've never actually lost or accidentally broken a phone before but I just think it's a handy thing to have if you can afford it. God forbid if it gets stolen or breaks and I'd have to buy a new one.
I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!).
Click to expand...
Click to collapse
And think yourself lucky my default ROM on O2 UK is 1.43!
samsamuel said:
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
Click to expand...
Click to collapse
Any idea where I could get that? I (pitily) haven't found a good/(semi-)complete repository of branded roms. The only things I found where unbranded official roms (repo1, repo2 Firefox warns me about security attacks on that site, so be careful!). Won't they work? How can I try?
Could I try to make a goldcard with this? or won't that work/trigger an alarm (on the service repair)/break things even further
I was mistaken by the way... The origional Vodafone NL rom wasn't even 1.48 :'( I think it was 1.44/1.43 or something
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
samsamuel said:
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
Click to expand...
Click to collapse
Pity, I've made a request. Hope anyone can help.
Also see that topic for my comments on a goldcard, I wouldn't mind paying a few bucks (especially if I can re-use that code/goldcard in the future to flash new official or even custom roms). But I would only do it if it has a good chance to fool the repair centre or at the very least restore the SPL. (If it at least restores the SPL I can claim I just got it like this. And since it still is the/an official ROM they could asume it was just a mixup giving me an unbranded phone. I mean, if the SPL was normal they could never proof I flashed it )
[edit]
Hmm if this is correct I could do what I want with a goldcard right? I would create a goldcard with the official unbranded 1.43 ROM and restore the origional SPL, radio and ROM. Thus the only difference they would notice is the unbranded ROM/OS/Splashscreen, but if I'm correct they mainly check if a HSPL is installed right?
[/edit]
re the gold card stuff, correct. look up psas, that will make gold cards for you.
Wait, PSAS?
Ooo, PSAS (altough some people here might get PSAS from PSAS )
Unfortunately named though
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
StrongboW118 said:
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
Click to expand...
Click to collapse
There's no difference in the spec, but branded phones have branded software ROMS installed, but can be replaced if you want to. This may void warranty, not sure though.
HTC Heros are Android devices, NOT Windows Mobile.
But NO,... Installing downloaded apps wont void warranty.
Technically installing another rom does void your warrenty, but your fine so long as we install the official rom back before sending it in for repair etc
When you first get the phone check what your version number is (in the menu -about section) then see if you can root the easy way. (ask if your not sure) then if you are I would recommended doing it as if you update to the latest orange ROM it becomes more complicated to root.
And remember you can always go back to default if your worried about voiding warranty, its easy as running a .exe on your pc
StrongboW118 said:
I'm going to be getting the HTC hero from Orange in 30 days time. Here is the link it seems to be the only one in Graphite is the colour the only difference?
I have another question I will be getting it on contract and with it being a windows phone I would like to add apps and themes update stuff etc. If I was to add an App that was downloaded would this void it from getting fixed?
- Thanks
Click to expand...
Click to collapse
The graphite version does not have a Teflon coating.
Lennyuk said:
Technically installing another rom does void your warrenty, but your fine so long as we install the official rom back before sending it in for repair etc
When you first get the phone check what your version number is (in the menu -about section) then see if you can root the easy way. (ask if your not sure) then if you are I would recommended doing it as if you update to the latest orange ROM it becomes more complicated to root.
And remember you can always go back to default if your worried about voiding warranty, its easy as running a .exe on your pc
Click to expand...
Click to collapse
Surely that's not strictly 100% true. If the fault in question makes it impossible to flash the device before returning it for repair, then you could be in sticky waters - unless the phone's so far gone they don't notice. Hopefully this is only a small risk, but still, it might put some people off custom roms.
cauli said:
Surely that's not strictly 100% true. If the fault in question makes it impossible to flash the device before returning it for repair, then you could be in sticky waters - unless the phone's so far gone they don't notice. Hopefully this is only a small risk, but still, it might put some people off custom roms.
Click to expand...
Click to collapse
yes your right
however as long as your phone still powers on and you can connect to your pc you will be able to run the ruu regardless of having a working screen or buttons etc so really unless your phone won't power on you should in theory always be able to flash the RUU
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
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hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
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Click to collapse
Just change switch button panel...red button create touch prob