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any one have a fix for the screen separation, maybe a guide to glue it down properly, thanks!
That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App
Someone posted a blow dryer method a while back, try to search for it. Not sure if it works well.
Or maybe it was for light leakage. Idk.
Sent from my PC36100 using XDA App
SharkUW said:
That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App
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Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC. Chances are you will get a refurbished phone in return(also told from sprint) if they don't fix yours. Not sure how long it takes or if you get a loaner phone to use while waiting for HTC. This is what I was told and have not sent mine in yet cuz my screen is just a little uneven and not really separating yet and hopefully it won't.. but I have read on this site some one used a hair dryer and a clamp. Try to search for it. Not sure how long that fix will work but it might be worth a shot if your outside the 30 days... like I said I was told this so maybe I just had a douche on the phone that didn't want to help...
I'd take a refurb over a rigged fix any day.
Sent from my PC36100 using XDA App
My fix is to use a case that covers the light leak on the bottom haha.
Until it's a serious problem I'm good with that.
yea i dont think its gonna be a problem i just hate that light leakage, and i dont want to take it back cuz i love this evo hardware 002 got it at launch
wow....so i just used a hairdryer like an inch away on high for about 3 min and pushed down really hard and then flipped it over and pushed down for about 30 seconds, seems to have worked, a little bit of light very minute shows but thats because of something else cuz when i push down on it i still see it, but yea awesome trick thanks!
I'm having the same issue with my Evo. After going back and forth with Sprint customer service, it was finally arranged that insurance will cover a new phone, but sprint will waive the deductible. So, I get a new phone from the Sprint corporate store when they get the next shipment in (hoping it's not preloaded with 2.2 ) I had my phone for about 40 days before I really noticed the problem.
sprink0281 said:
Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC.
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lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.
UrbanMuppet said:
lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.
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Wouldn't the $7 Asurion insurance cover screen separation issues?
redrazr7791 said:
Wouldn't the $7 Asurion insurance cover screen separation issues?
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Yes, but nobody wants to pay the $100 deductible on an insurance claim for something that is a manufacturer defect and should be covered under warranty.
I would rather do that, than have to hassle with HTC and their 3-4 week turnaround. At least, that is what I have read on various forums.
Ok so unfortunately my 2 week old epic 4g was ran over today. ruined the screen, back cover and the battery is bulged out. It still turns on but no display(can hear the phone boot up)
Question is. When I get the replaement will it have the battery cover and the battery? when I was with t-mobile they only sent you the bare phone and you had to use your old battery and battery cover.
I just got my replacement Epic today (screen separation) and it was just a bare phone.
Sent from my SPH-D700 using Tapatalk
styckx said:
I just got my replacement Epic today (screen separation) and it was just a bare phone.
Sent from my SPH-D700 using Tapatalk
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Refurb or "Brand New Second Hand"?
stud_muffler said:
Refurb or "Brand New Second Hand"?
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Brand new. I had to peel the little clear protective strips off the bezel and all that jazz.
Sent from my SPH-D700 using Tapatalk
crap, so what do I do?
I put on the insurance claim that It was ran over. But I didnt put anything else. It says it will be here tomorrow.
I would think with having to pay the 100 deductible that they would send you a brand new phone.
Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk
styckx said:
Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk
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+1 it won't hurt to ask. if all else fails im sure you can find a cover for cheap on amazon or something like that.
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
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Click to collapse
it was an insurance claim through asurion where i payed the 100 deductible.
r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
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I think it depends on the type of claim. I made an insurance claim on my Diamond because it got wet. They sent out a phone, battery, and charger (no back cover) and only asked I send the bare phone back. So I would definitely call them and make sure they know it's busted and you need the whole thing replaced.
Came home for lunch and the phone was here. Came complete just like I bought it in the store. All accessories and everything. Only came with a small pouch to put the old phone in so I am assuming I don't have to send my old accessories back. That was fast though as I filed the claim online yesterday around lunchtime and already got the new one.
Sent from my SPH-D700 using Tapatalk
Was listening to some Pandora earlier through the speaker phone and everything sounded fine but just a while ago I noticed that it sounds blown now, restarted phone uninstalled a few apps thinking that was it but still no go... help! Lol should I just take it in? I have TEP, can I get a new phone? Possibly a nexus 4g? Or can they fix just the speakerphone? Suggestions? Can I fix myself? TIA!
Sent from my SPH-D700 using XDA App
I've 'blown' two speakers, both while the phone sat quiety overnight. Bring it to a store, they'll replace the speaker in store, or give you a refurb epic, or ship a refurb epic to your house with a return envelope for the broken one.
I too somehow blew a speaker while it was charging at night. Very odd. What's more odd is that when I had the speaker replaced it didn't even fix the issue. They even restored the factory software and that didn't help. Ended up replacing the phone.
Sent from my SPH-D700 using XDA App
Thanks for the replies! Never thought I could blow a speaker on a phone! Ok, I'm rooted and have a rom installed, should I just take it in or should I revert back to stock? Probably be fine considering they're just going to replace speaker? Should I keep my mem card?
Sent from my SPH-D700 using XDA App
I left my phone rooted and kept the rom on aswell. They don't care. But remember to do a nandroid backup as they may reload your phone with factory software. Leave the sd card in there.
Sent from my SPH-D700 using XDA App
mine blew earlier this year as well. took it to best buy and they sent it off for repairs. they just wiped it back to stock.
I had to get the phone exchanged through TEP due to a blown speaker
Going to the Sprint store tomorrow to get it fixed or replaced, am I going to have to pay anything for getting it fixed or replaced? Hope not! I would love to somehow get a Nexus 4G instead lol, but I know thats just wishful thinking
This happened to me a couple Weeks ago the the guy said if we have the speaker we fix it if not we give you a new phone. They had the speaker and fixed it no charge. Took 20 minutes.
I have tep.
Sent from my SPH-D710 using xda premium
Bizz08 said:
Going to the Sprint store tomorrow to get it fixed or replaced, am I going to have to pay anything for getting it fixed or replaced? Hope not! I would love to somehow get a Nexus 4G instead lol, but I know thats just wishful thinking
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If you're paying the 7.99/m charg there will be no charge for any repairs unless there is water damage I believe. The speaker is free for sure.
Also I always flashed to stock ec05 via odin before going in. I know they punch the version/modem/etc into the computer. I've heard they don't care but it takes 5 minutes.
First Epic, speaker blown, Sprint store was out of speakers so they shipped me a replacement phone.
Second Epic, speaker blown, they had some speakers, replaced in store in about 30 minutes.
Both times phone was rooted and running SyndicateROM Frozen 1.2...they didn't give me any problem about it.
I have an extra speaker for sale that you can simply replace. Its OEM.
mine blew as well, i think these are common problems, which is why i bought an extra.
futureprospect said:
I have an extra speaker for sale that you can simply replace. Its OEM.
mine blew as well, i think these are common problems, which is why i bought an extra.
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Cool, thanks for the offer but I took it to a Sprint store today. Took them like an hour to fix it but they got it done (no charge), now I'm noticing my power button doesn't "stick out" as much as normal, going to try opening it myself sometime and reseating it or see if there's anything I can do, maybe its just out of place, oh well minor annoyance. Thanks for the info/replies everyone!
Sent from my SPH-D700 using XDA App
Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated
multiple options http://wap.ebay.com/Pages/SearchRes...06567508&emvAD=360x567&nbpr=3&nbcol=1|UNKNOWN
Sent from my LG-D800 using Tapatalk 4
joshuadjohnson22 said:
multiple options http://wap.ebay.com/Pages/SearchRes...06567508&emvAD=360x567&nbpr=3&nbcol=1|UNKNOWN
Sent from my LG-D800 using Tapatalk 4
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I got a error when I went to the link
Go to eBay and type d802 digitizer (or d801)
Sent from my LG-D800 using Tapatalk 4
But is it compatible with the D800 AT&T version?
Man I hate buying things from China haha I always feel uncomfortable because I've had bad experiences lol
Sent from my LG-D800 using Tapatalk 4
To be honest I heard the screen replacement was 120-180... might just want to send it in....
Sent from my LG-D800 using Tapatalk 4
joshuadjohnson22 said:
To be honest I heard the screen replacement was 120-180... might just want to send it in....
Sent from my LG-D800 using Tapatalk 4
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Yeah I asked but they didn't wanna mention a price at all because they want me to send it in and they wanna see it. But you can clearly see that the LCD isn't broken, just the panel on top.
I might send it in and I know if I choose not to they will send it back.
Sent from my LG-D800 using XDA Premium 4 mobile app
blacknet101 said:
Yeah I asked but they didn't wanna mention a price at all because they want me to send it in and they wanna see it. But you can clearly see that the LCD isn't broken, just the panel on top.
I might send it in and I know if I choose not to they will send it back.
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....
blacknet101 said:
Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated
Click to expand...
Click to collapse
Was it protected in any sort of a case when you dropped it, or was it totally naked ?
mouf32 said:
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....
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Click to collapse
Same here. I thought they were going to charge an arm and a leg, but $105 isn't bad in my opinion!
blacknet101 said:
Long story short, dropped the phone and shattered the screen. Digitizer dead so touch screen doesn't work!
Yesterday was the last day I could have put the insurance on it so I cant take it back to Best Buy or anything.
Called LG and they said I have to send it in but i don't wanna imagine how much hey will charge me.
Anybody know if they sell the digitizers separate to buy to replace the screen?
Any help will be appreciated
Click to expand...
Click to collapse
Lesson learned. Always put a case. You never know if a case could have reduced or prevented the damage.
Noam23 said:
Was it protected in any sort of a case when you dropped it, or was it totally naked ?
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it was naked! I never put a case on my phones every since my first smart phone the Galaxy Fascinate it guess there's a fist time for everything!
mouf32 said:
Just sent mine to LG to have the screen/digitizer replaced for the same thing.... $105 plus what it cost me to ship it there.....
Click to expand...
Click to collapse
oh wow that's really cheap! the cheapest i can find the part on eBay was $140, I rather send it in! thanks guys!
i had a case on mine, but had it off when i dropped it a couple nights ago. same story--phone still works, but the cracks the dropped caused left the screen unresponsive to touch.
i also heard the same thing from LG, but my biggest issue was that i wanted to retrieve data that i had on the phone. they said that they always wipe the data when they do any repairs on it, so i purchased that screen from china and am giving it a go on wednesday.
wish me luck! :fingers-crossed:
So, lol, the same thing happened to me. I wanted to post a pdf of the tear down guide that might help you guys, as I couldn't find it anywhere online.
I was going to order the part online, but after hearing about it being cheaper to send to LG, I might just do that instead!
smoresrock said:
i had a case on mine, but had it off when i dropped it a couple nights ago. same story--phone still works, but the cracks the dropped caused left the screen unresponsive to touch.
i also heard the same thing from LG, but my biggest issue was that i wanted to retrieve data that i had on the phone. they said that they always wipe the data when they do any repairs on it, so i purchased that screen from china and am giving it a go on wednesday.
wish me luck! :fingers-crossed:
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Click to collapse
Yeah, my phone was wiped, but I had nothing important on there. I haven't activated it to see if it is still rooted or not. I can't get past the activation screen without a SIM card.
---------- Post added at 11:23 AM ---------- Previous post was at 11:22 AM ----------
Romans8vs1 said:
Same here. I thought they were going to charge an arm and a leg, but $105 isn't bad in my opinion!
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To be honest it is cheaper then insurance..... I bought the ProtectCell after I broke the first one. and it is $200 or something up front plus $150 every time you break it.... Aka I could fix my phone 3 times before the insurance is a better deal.
Ughhh...same thing happened to me about an hour ago. Would one of you be able to share where you tracked down where to send it in. I'll start digging around for info on this, but thought I'd ask. Thanks!
jaskraft said:
Ughhh...same thing happened to me about an hour ago. Would one of you be able to share where you tracked down where to send it in. I'll start digging around for info on this, but thought I'd ask. Thanks!
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Can't post a link since I'm new but lg(dot)com/us/support/repair-service/schedule-repair should work for you.
I dropped mine last week and called their 1-800 number to create a Return Authorization, rather than using the web page. Ended up being $146 to repair mine, which is still cheaper than local shops and far less risky than me trying to figure out how to do it solo. They received it Thursday, gave me the quote late Friday, and I called in to make the payment then. Hopefully it's repaired Monday and on it's way back to me by mid-week.
Endless Vertigo said:
Can't post a link since I'm new but lg(dot)com/us/support/repair-service/schedule-repair should work for you.
I dropped mine last week and called their 1-800 number to create a Return Authorization, rather than using the web page. Ended up being $146 to repair mine, which is still cheaper than local shops and far less risky than me trying to figure out how to do it solo. They received it Thursday, gave me the quote late Friday, and I called in to make the payment then. Hopefully it's repaired Monday and on it's way back to me by mid-week.
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Awesome. Thanks so much for the reply. I think I will give them a ring tomorrow. I had found the LG repair link prior to your reply and, oddly enough, the G2 isn't even listed in the list of selectable products, so figured I'd have to call anyhow.
I'm generally extremely careful with my devices, maybe even anal, so I generally don't buy insurance. However, this is the second phone, after my G-Nexus, which has ended up with a smashed screen due to a freak accident. Starting to rethink my take on insurance......
Thanks again!
jaskraft said:
Awesome. Thanks so much for the reply. I think I will give them a ring tomorrow. I had found the LG repair link prior to your reply and, oddly enough, the G2 isn't even listed in the list of selectable products, so figured I'd have to call anyhow.
I'm generally extremely careful with my devices, maybe even anal, so I generally don't buy insurance. However, this is the second phone, after my G-Nexus, which has ended up with a smashed screen due to a freak accident. Starting to rethink my take on insurance......
Thanks again!
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Click to collapse
the lg g2 isn't listed because of the different model numbers (d800, vs980 etc), so just select the model you have. I'm waiting for my call from them now.
jbaruch76 said:
the lg g2 isn't listed because of the different model numbers (d800, vs980 etc), so just select the model you have. I'm waiting for my call from them now.
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Thanks. I noticed that after the fact. Had been looking for the G2 so overlooked the other options. Ended up using the live chat option which worked very well. Also checked back in with live chat a few times to see where the process was at once I sent it in.
Long story longer, I will have mine back in my greedy little hands tomorrow if Fed-Ex holds up their end of the bargain. Like another poster stated, the repair cost was $146, which includes return shipping, plus my cost to send it to Texas. Took about 2-1/2 weeks total from the day I shipped to getting it back tomorrow. I saw another poster-or-two mentioned that their repair was quoted at $105. Not sure why mine and others were up at $146 since mine seemed like a pretty basic crack and I figured thus, it would be at the lower end of the reported repair chargees.
Looking forward to getting it back. Had already sold my G-Nex so I've been scraping by with my resurrected Palm Pre for the past couple weeks
...what is the going rate in your area & what company did you use to get it replaced? Thanks in advance...
Ferenczy68 said:
...what is the going rate in your area & what company did you use to get it replaced? Thanks in advance...
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I bought the battery and glass camera cover online, and a local iFixIt store did the repair for $20 in labor.
amaddux said:
I bought the battery and glass camera cover online, and a local iFixIt store did the repair for $20 in labor.
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Wow, that's cheap. Especially compared to the $151.00 Huawei wants for me to send it back to them and have it fixed.
Did it fix the battery issues for you and which battery did you go with? If you don't mind my asking that is...
Ferenczy68 said:
Wow, that's cheap. Especially compared to the $151.00 Huawei wants for me to send it back to them and have it fixed.
Did it fix the battery issues for you and which battery did you go with? If you don't mind my asking that is...
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I went with the Cameron Sino battery on Amazon. I ordered the glass cover also, because it was cheap, and I read a lot of people break it removing it. It was a good thing, the store also broke it removing it. I figured worst case they wouldn't need that part, and I'd return it . Before the fix my battery was acting erratic, dropping 20% in 10 minutes sometimes. The replacement completely corrected the issue.
Huawei Greece replaces the battery for 10€ as soon as you are in the 2nd year of guarantee.
Sent from my Nexus 6P using Tapatalk
En France gratuit ,Huawei me l'a réparer et mon Nexus avait 1 an et 9moi