replacement Epic - Epic 4G General

Ok so unfortunately my 2 week old epic 4g was ran over today. ruined the screen, back cover and the battery is bulged out. It still turns on but no display(can hear the phone boot up)
Question is. When I get the replaement will it have the battery cover and the battery? when I was with t-mobile they only sent you the bare phone and you had to use your old battery and battery cover.

I just got my replacement Epic today (screen separation) and it was just a bare phone.
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styckx said:
I just got my replacement Epic today (screen separation) and it was just a bare phone.
Sent from my SPH-D700 using Tapatalk
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Refurb or "Brand New Second Hand"?

stud_muffler said:
Refurb or "Brand New Second Hand"?
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Brand new. I had to peel the little clear protective strips off the bezel and all that jazz.
Sent from my SPH-D700 using Tapatalk

crap, so what do I do?
I put on the insurance claim that It was ran over. But I didnt put anything else. It says it will be here tomorrow.
I would think with having to pay the 100 deductible that they would send you a brand new phone.

Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk

styckx said:
Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk
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+1 it won't hurt to ask. if all else fails im sure you can find a cover for cheap on amazon or something like that.

was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv

r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
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it was an insurance claim through asurion where i payed the 100 deductible.

r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
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I think it depends on the type of claim. I made an insurance claim on my Diamond because it got wet. They sent out a phone, battery, and charger (no back cover) and only asked I send the bare phone back. So I would definitely call them and make sure they know it's busted and you need the whole thing replaced.

Came home for lunch and the phone was here. Came complete just like I bought it in the store. All accessories and everything. Only came with a small pouch to put the old phone in so I am assuming I don't have to send my old accessories back. That was fast though as I filed the claim online yesterday around lunchtime and already got the new one.
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Related

Refurbished evo

I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
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No, you'll have 14 days to send in your old one or be charged full price.
Ok so I have no choice so I have to take a used refurbished phone that's messed up
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When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
me refurb has been solid and not even screen is lifted at all
I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
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not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
So how can I make them give me a new one instead of a refurbished one
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ttieder said:
So how can I make them give me a new one instead of a refurbished one
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You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.
ttieder said:
So how can I make them give me a new one instead of a refurbished one
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Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.
derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
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how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
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doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
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I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.
Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!
verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
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As of Oct. 23rd, this is no longer true.
entropism said:
As of Oct. 23rd, this is no longer true.
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If they bought it before that date, it is true.
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They try to replace with a refurbished phone
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how can u tell the difference between a refurbished and new phone?
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If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
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it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
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No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
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There is no way to tell until you get the phone.
Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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Will my tep/ insurance cover this?

Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
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I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
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Funny they fixed mine for free, same issue
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sceptor said:
Funny they fixed mine for free, same issue
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Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
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Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
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you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
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Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).

Cracked Evo Screen

So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
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Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
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I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol
PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
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Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
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I was reading about that on ifixit.com, thanks
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
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Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
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I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
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Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
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Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
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Sounds very fraudulent, I'll think about it. Thanks
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
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It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
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dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
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This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
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Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
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Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
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Can't argue with you on that one. If the other location won't fix it this will be an option.
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.

[Q] broken screen

I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
i will be selling mine with broken screen and odined back to stock for $75 and my wife's which is on CM7 Nightly 45 for $200. I will give extra batteries (x2) and battery charger and a couple cheap plastic hard cases, screen protectors to anyone who buys both for $250.
troyolson92 said:
I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
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Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
gastricpenguin said:
Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
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Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
JohnnyEpic said:
Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
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Key word in this is "again". I would assume they would only replace a screen once.
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I called repair shops even searched online to replace the screen myself. Cost is $125 cheapest just for the screen. repair center told me to buy new phone. I'm on my to att to scope them out....
Speedin07si said:
Key word in this is "again". I would assume they would only replace a screen once.
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Keyword is 'again' as in went to multiple stores with failed results. I've never repaired, fixed, or replaced my Epic. Its an original from Sprint two weeks after release.
Sent from my Transformer TF101 using xda premium
I had one Epic they replaced for free with some small cracks in the screen. Second one dropped and hit face down on concrete, I had to pay $100 to get a new one to replace that, that was with insurance.
A while ago there was a discussion about screen replacements under TEP. Don't remember exact details but they would only replace for less than "x" inches scratch and fewer than "x" scratches which don't touch the edges..etc etc.
Shattered screen is not a manufacturing defect or normal wear and tear so insurance deductible makes sense.
Sent from my SPH-D700 using XDA App
I sent my daughter's Epic Touch Galaxy 2 whatever in to Samsung. They replaced the screen for $160 including UPS shipping both ways which was cheaper than a lot of places were selling the screen uninstalled for. I think they do the older phones cheaper though. You might try checking with them.
Its if the crack is under one inch. But with shattered screens, your only option is to do an insurance claim, pay the $100 deductible and get a new phone sent to you. Its quick easy and fast delivery.
Sent from my Nexus S 4G using xda premium
The 35 dollar replacement is only for screen defects, it doesn't cover drops, or water damage... I got mine repaired for 35, but it was because the front camera had gone out, so it wasn't a drop or water.

asurion replacement

Just got my replacement and I was so excited they sent me a brand new one in box with all the accessories. I know it's because it's so new but I thought I would share my excitement and see if others have had the same experience. One question comes to mind tho they charge us $600 for the phone and I'm sure asurion gets a deal on them but for a 150 deductible do you think they losing money on these or do they make that much money off this phone
j1mmyc said:
Just got my replacement and I was so excited they sent me a brand new one in box with all the accessories. I know it's because it's so new but I thought I would share my excitement and see if others have had the same experience. One question comes to mind tho they charge us $600 for the phone and I'm sure asurion gets a deal on them but for a 150 deductible do you think they losing money on these or do they make that much money off this phone
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What happened to your old phone if you dont mind me asking?
They definitely don't lose money.. I did the same with my GS2 last year and it's definitely sweet. Especially since you get to keep the old battery and back cover. Spare batteries are essential with any smartphone in my opinion. Even though I don't have an extra yet.. Lol.
Sent from my SAMSUNG-SGH-I747 using xda premium
I dropped it and the screen landed on a rock and cracked
Insurance companies are definitely not losing money. They make their money on those who purchase insurance and never make a claim.
This phone, brand new, almost certainly costs them more than $150 dollars. In this specific case, yes, they are "losing" money fulfilling your order.
They are an insurance company, they make there money back from all the other people who buy insurance and don't break their phones.
Ok making it back off of others makes sense
I got my replacement on Tuesday and was also excited to see it come with everything especially since they claimed they were only shipping the phone with no accs. Now I have extra stuff including the nice pebble blue back cover
Sent from my SPH-L710
It's like any insurance, you get it and a week later your car gets stolen, then they lose. But if you've been paying for insurance for 25 years with no claims, then they win. and for most people, they pay home, car, phone insurance for years and decades with no claims.
Not to rain on your parade but I don't think that's a new handset. The reason I say that is because I've had two GS3's both brand new in box from the store and they never came packaged like that. The phone never came in a plastic cover/bag. The new ones I've had both came in the black holder with just a peel off screen cover on the front and back. Just looks like the one you got now was repackaged. My $0.02 anyways.
If I'm not mistaken, all Asurion phones are refurbs. At least both of my Evo 3d's were.
Jfree3000 said:
If I'm not mistaken, all Asurion phones are refurbs. At least both of my Evo 3d's were.
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I'm pretty sure the phones need to be marked as refurbs if they are. I've received phones from Asurian that, besides not having any markings indicating they are refurbs, looked pretty new.
Chicago281 said:
Not to rain on your parade but I don't think that's a new handset. The reason I say that is because I've had two GS3's both brand new in box from the store and they never came packaged like that. The phone never came in a plastic cover/bag. The new ones I've had both came in the black holder with just a peel off screen cover on the front and back. Just looks like the one you got now was repackaged. My $0.02 anyways.
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Probably because Sprint packages their devices differently.
Sent from my SPH-L710
No I just started opening it it was packages and sealed the same as the one I originally bought
How to tell if you have a new or "refurb"
##786# > view > reconditioned status > if it says NO with all 0's in the time stamp...you my friend have a brand new device! If it says YES with a date and time....welcome to refurb land. This works on the Sprint and yes new units from Sprint are in a bag in the box.
Thanks just did the ##786# and is it definitely new
Sent from my SPH-L710 using xda app-developers app
squaretrade FTW.
:good:
This makes me happy I cracked my screen a week or two ago and I'm replacing it next Thursday through asurion. A new charger and headphones and battery will be awesome!
Sent from my SPRINT GALAXY S III
j1mmyc said:
Thanks just did the ##786# and is it definitely new
Sent from my SPH-L710 using xda app-developers app
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Your welcome that removes any doubt in the matter
eao1991 said:
I got my replacement on Tuesday and was also excited to see it come with everything especially since they claimed they were only shipping the phone with no accs. Now I have extra stuff including the nice pebble blue back cover
Sent from my SPH-L710
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Glad to read your post. I read the instructions very carefully and nowhere did it say that they wanted the battery and back cover from the damaged phone returned. Still, I was unsure about keeping those. I also got my replacement on Tuesday after hurrying Asurion along in approving my claim. Through T-Mobile my deductible was $130.00 dollars, the only ouch factor. I have the new one in a bumper case with Invisishield installed, but I'm still nervous about dropping it again, lol.

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