Database Users

Refurbished evo

I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
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No, you'll have 14 days to send in your old one or be charged full price.

Ok so I have no choice so I have to take a used refurbished phone that's messed up
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When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.

me refurb has been solid and not even screen is lifted at all

I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
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not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience

I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.

So how can I make them give me a new one instead of a refurbished one
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ttieder said:
So how can I make them give me a new one instead of a refurbished one
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You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.

ttieder said:
So how can I make them give me a new one instead of a refurbished one
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Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.

derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
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how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.

Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
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doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
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I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.

Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!

verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
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As of Oct. 23rd, this is no longer true.

entropism said:
As of Oct. 23rd, this is no longer true.
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If they bought it before that date, it is true.
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They try to replace with a refurbished phone
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how can u tell the difference between a refurbished and new phone?
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If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
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it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
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No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
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There is no way to tell until you get the phone.

Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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Mother's EVO went through the washer today - What do you think is the best bet?

Hey XDA Members,
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
No warranty w/ sprint - after the AMEX accidental warranty.
Options I've come up with are...
-Buy one on clist for $325
-Buy a new one for $400 - $450
-Cancel a line at 16 months left - $160, and the other 2 lines monthly price would go up.
-Add a forth line + buy new EVO on that
-Buy a blackberry on clist - $140ish
What's your ideas?
Thanks!

No warrenty.... What about insurance?

Put it in the dryer...
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SSjon said:
No warrenty.... What about insurance?
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That's what I meant by warranty/insurance. I told her to get it, but didn't want to pay for it, and it's $7 a month, then $100 for a referb phone.

If you want something like a blackberry curve you should be able to get one for a lot less than $140! not bad phones if you don't mind a super slow almost unusable web browser. Great physical keyboards (and cleanable trackballs They should be like half that price though!
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Pay the price.

wrb123 said:
If you want something like a blackberry curve you should be able to get one for a lot less than $140! not bad phones if you don't mind a super slow almost unusable web browser. Great physical keyboards (and cleanable trackballs They should be like half that price though!
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Yeah, she has one for work, so knows how to use it, but the one at work is a current bb curve w/ sprint, but the 3g doesn't even work.

"blackberry curve 8330" 33 new and used on amazon starting at ~$45.
and I was exaggerating a little about the browser, mobile pages and non-javascript sites load fine.
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Hrshycro said:
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
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Well if it just vibrates your Mom might still want it.
lol jk, sorry.
Really I would look for a cheap EVO in craigslist, they can be found cheap if it's a heavily used one but still working good.

Found a brand-new epic on craigslist for $300; that's better than the sole EVO on there for $325.

I would just get another one if you could afford it. 16 months is a long time to go without an Evo. But of course if money is a problem, then black berries really aren't all that bad.

does she really need the power of an evo????
what about something cheaper.. like a HERO..
yes it sucks.. but if you root it..
put on a good ROM... they have gingerbread!!!
it is a good phone for $100 on craigslist
or a LG Optimus S.. on craigslist..

bluestatus said:
I would just get another one if you could afford it. 16 months is a long time to go without an Evo. But of course if money is a problem, then black berries really aren't all that bad.
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Well, she probably will. Chase has a credit card offer....$200 cash back after a first purchase, so signed up for that to buy a new phone and get it for $250, got approved instantly, but takes 2 weeks to get the card by mail. :|

Get a $20 phone til then, voice and text, and then appreciate the new phone even more after it can finally be purchased
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Dan330 said:
does she really need the power of an evo????
what about something cheaper.. like a HERO..
yes it sucks.. but if you root it..
put on a good ROM... they have gingerbread!!!
it is a good phone for $100 on craigslist
or a LG Optimus S.. on craigslist..
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Thought of this, but then stuck paying $10 extra a month for 4G...not that she used it in the first place. Probably needs the 4.3 inch screen or a slide out keyboard to text...so that's why I was thinking the blackberry, not the hero.

Did you try the rice trick? Put a cup of dry rice into a Ziplock bag. Take the battery out of the phone and place both into the bag. Seal it and leave it for 24 hours. It should pull all the moisture out. Pull it out, put it back together and then charge it.
Edit: Sorry... just read the part about the glass being broken. Well, I'll leave this trick posted here in case someone needs it in the future.

^^^ it is too late to try to the rice trick.. if you turn on the phone and it beeps at you!
and of course the broken screen

How long has she had it? If she had it for less than 30 days, could always call Sprint and add the insurance. You would have to wait like a week or so to put in the claim. Or you could call Sprint anyway and see if they could add the insurance anyway even if it is beyond 30 days. They might work with you. Or call Sprint and see if they have any refurbs for temp then add the insurance so if she gets another Evo, and something happens, she is covered. Insurance is always priority. I would never not add insurance to the line that contains a 600.00 phone. For example, I have had Sprint for a long time and have always had insurance on both of my lines. My Evo was stolen along with the charger and my 8GB card was in it. I immediatly called Sprint, reported my phone as stolen so they could restrict the phone to basically being a brick, they then transferred me to asurian where I paid the 100.00 deductible and they understood my phone was stolen. So instead of sending me a refurb and the card and charger, they sent me a brand new Evo in the OEM box and everything like charger and manuals were nice and wrapped. Brand spanking new. If I didn't have the insurance I would have been in the same boat as your Mom. But I would call Sprint and see what they can work out for you. But ADD insurance to the line.

How bout getting your mom a cheap $10 pre-paid phone since she isn't smart enough to NOT wash a $300 phone, especially when she's too cheap to have insurance on it...

Hrshycro said:
Hey XDA Members,
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
No warranty w/ sprint - after the AMEX accidental warranty.
Options I've come up with are...
-Buy one on clist for $325
-Buy a new one for $400 - $450
-Cancel a line at 16 months left - $160, and the other 2 lines monthly price would go up.
-Add a forth line + buy new EVO on that
-Buy a blackberry on clist - $140ish
What's your ideas?
Thanks!
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Click to collapse
Take the phone to a Sprint store and hope that some one there takes mercy upon you and helps you get some kind of deal. If you're met with a no, keep trying, don't loose your cool and be prepared to spend an hour or two. Run options like canceling the current EVO line, then getting a new line with the reduced EVO price. Take your mother with you, get her a cane with a white tip.

Who gets mad about having to get your first evo phone replaced by a refurb?

How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?

I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.

Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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nice i heard about that better deal then sprints

reaper24 said:
nice i heard about that better deal then sprints
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Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen

not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner

my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?

therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
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Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.

assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion

I'll order replacement parts and fix it myself, if possible.

it was brand new outta the box
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3 or 4 months later
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Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.

I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
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If it works being the big word. I had Horrible luck with verizon refurbs...
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Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...

I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO

He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.

akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
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Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.

I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen

Will my tep/ insurance cover this?

Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
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I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.

DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic

i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html

zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
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Funny they fixed mine for free, same issue
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sceptor said:
Funny they fixed mine for free, same issue
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Policies have changed since then.
Sent from my perfect epic

zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.

austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
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Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic

why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...

austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic

Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?

blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic

Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.

Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
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you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?

Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.

I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.

What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App

Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.

Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).

gf dropped my phone, screen cracked.....

:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
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Shouldn't Best Buy fix it without charging you?

bigant262 said:
Shouldn't Best Buy fix it without charging you?
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this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...

Best buy should cover it for you, for free.

Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
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J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.

Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app

awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Fixed

not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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What girlfriend?

The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.

Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.

Why would u let your girlfriend touch your phone?
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pimpahlishis said:
Why would u let your girlfriend touch your phone?
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This.. Lol wifey ok, gf hell no
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Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII

Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.

If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium

awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:

And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
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Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!