Database Users

Touchscreen problem - is this a known issue or a hardware defect?

Hi,
i own my nexus for one week, and today i used a smart cover which caused some troubles.
first all worked like a charm, close the flap, display off, open it, display on. magnets, how do they work? ****ing magic! :laugh:
well, a couple hours later the touchscreen wasnt responding after shutting down the display. at first, after opening and closing the flap a few times the touchscreen worked again, but by now its totaly ****ed. if the display shuts down, all i can do is pressing the power button for a couple seconds and then start again. (it has nothing todo with the smart cover, i think it was just a coincident)
heres what i have done so far:
- factory reset
- flashed the stock rom (i only unlocked the device)
- re locked the bootloader (mainly because im pretty sure its a hardware issue and i wanna return it...)
is there anything else i can do? i know that there are many issues with the touchscreen, but from what i read, its about ghosting and other glitches, not a complete breakdown that can only be fixed by rebooting and occurs as soon as the display shuts down.
thanks for your help!

What brand of smart cover/case are you using? and do you still have the same problems even without the cover?

bolo808 said:
What brand of smart cover/case are you using? and do you still have the same problems even without the cover?
Click to expand...
Click to collapse
yeah, the problems are even without the cover. i thought there was maybe a problem that the hall sensor got magnetized or whatever, but that doesnt fit with the symptoms.
i use this case:
http://www.amazon.de/IVSO-Smart-Cover-Tasche-PC-passen-Schwarz/dp/B00D3L3168

heldgop said:
yeah, the problems are even without the cover. i thought there was maybe a problem that the hall sensor got magnetized or whatever, but that doesnt fit with the symptoms.
i use this case:
Click to expand...
Click to collapse
Yeah seems that it's more of a hardware issue that was probably caused from the case if anything. Good thing you already re-locked the bootloader since I'd suggest returning it for a replacement. Just don't mention anything about using a case . If you do get a replacement, maybe try a different case to avoid the same problem.

Is using a case with a magnetic cover against tos?
Sent from my Nexus 7 using xda app-developers app

Richieboy67 said:
Is using a case with a magnetic cover against tos?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
No, otherwise why would they have put the sensor in the device to react to it?

Z2 super high sensitivity

Hello guys i got a Z2 2 weeks ago and i got a problem with the touch screen! I just hover my finger over the screen for example over the phone app and it opens! I dont even touch it! Its so annoying especially when typing because random letters are being pressed! What should i do? I did factory reset didnt help .
Should i send to service?? Any solutions?

What's your firmware? Mine used to do that but with the latest firmware update stopped.
Enviado do meu D6503

diecast said:
Hello guys i got a Z2 2 weeks ago and i got a problem with the touch screen! I just hover my finger over the screen for example over the phone app and it opens! I dont even touch it! Its so annoying especially when typing because random letters are being pressed! What should i do? I did factory reset didnt help .
Should i send to service?? Any solutions?
Click to expand...
Click to collapse
Check to see if glove mode is ON. That can cause Z2 to behave like that.

Thanks
Sent from my D6503 using XDA Free mobile app

Miroslav.Cvejic said:
Check to see if glove mode is ON. That can cause Z2 to behave like that.
Click to expand...
Click to collapse
I have checked it but its off i even did factory reset but nothing!
SolidSnake1976 said:
What's your firmware? Mine used to do that but with the latest firmware update stopped.
Enviado do meu D6503
Click to expand...
Click to collapse
My firmware was the last i i dont remember i took the latest 17 mb update with the close all function on multitask but the problem still there !!
I send it to service hope they will give me a new replacement or at least they will change the screen

Miroslav.Cvejic said:
Check to see if glove mode is ON. That can cause Z2 to behave like that.
Click to expand...
Click to collapse
Confirm. I activate glove mode and start happening again. As soon as I switched it off stopped.
Enviado do meu D6503

SolidSnake1976 said:
Confirm. I activate glove mode and start happening again. As soon as I switched it off stopped.
Enviado do meu D6503
Click to expand...
Click to collapse
Seriously??? Maybe it a bug in.my device [emoji20] [emoji20]

Apparently...
Enviado do meu D6503

Actually most z2 devices have this bug when you are putting them on a flat surface..a hardware bug.

Luc.Nex said:
Actually most z2 devices have this bug when you are putting them on a flat surface..a hardware bug.
Click to expand...
Click to collapse
Flat surface? Seriously? This is a disappointment! Mine did it not only in surface but always and everywhwre

Also guys has anyone else has the power button and the volume buttons more pressed inside than normal but working like normal
Some other xperias i saw have their power button more out than mine! And when u press it it makes a clicking sound mine doesnt make that clicking sound
Is it normal?

My screen works that way too..I can use the screen by hovering only I think it's like this because you can use it with different odjects like a pencil, the headphone's jack, etc..

antkalaitzakis96 said:
My screen works that way too..I can use the screen by hovering only [emoji14] I think it's like this because you can use it with different odjects like a pencil, the headphone's jack, etc..
Click to expand...
Click to collapse
Well ok i dont like it its a bug! Especially when you typing it messes everything up! How about the buttons dude?

diecast said:
Well ok i dont like it its a bug! Especially when you typing it messes everything up! How about the buttons dude?
Click to expand...
Click to collapse
Are you using a screen protector. As using a tempered glass screen protector would solve 80-95% of the problem, as it increases the distance between the actual screen the touch surface. thus, making it less sensitive and smooth.

karim-ps said:
Are you using a screen protector. As using a tempered glass screen protector would solve 80-95% of the problem, as it increases the distance between the actual screen the touch surface. thus, making it less sensitive and smooth.
Click to expand...
Click to collapse
No i dont use anything! I send it to service! For me tempered glass its not the solution! They have to fix it ! The phone is new i dont want any future problems! I hope you understand what i mean

hey guys i got an update! i sent the device for repair,they changed me screen they put a new screen and the problem still there i am very dissapointed because i told them that the problem still there and i sent again back and they couldnt find the problem..thats unbelievable!!!
what can i do now? put a tempered glass can fix it? or a screen protector?
please give me an advice

diecast said:
hey guys i got an update! i sent the device for repair,they changed me screen they put a new screen and the problem still there i am very dissapointed because i told them that the problem still there and i sent again back and they couldnt find the problem..thats unbelievable!!!
what can i do now? put a tempered glass can fix it? or a screen protector?
please give me an advice
Click to expand...
Click to collapse
It's not a hardware issue, it's a software issue.

V4LKyR said:
It's not a hardware issue, it's a software issue.
Click to expand...
Click to collapse
software bug? seriously? and how it can be fixed??

diecast said:
software bug? seriously? and how it can be fixed??
Click to expand...
Click to collapse
You need to change the values of the touchscreen controller file. Do you have root?

V4LKyR said:
You need to change the values of the touchscreen controller file. Do you have root?
Click to expand...
Click to collapse
No i am not root!seriously only root is the solution ?
Στάλθηκε από το D6503 μου χρησιμοποιώντας Tapatalk

Phone freezes when I get a phone call or make one

Love this phone (I generally only get nexus devices), but I'm getting this strange problem and wondering if anyone else is getting this.
Anytime I make a phone call or receive a phone call, my screen goes completely black. I can finish the phone call no problem, but when I'm done with the phone call the screen stays completely black and nothing works except holding the power button down for 10 seconds to reboot it. This just started the other day and is a real pain in the ass as I get a few phone calls a day.
I also just bought a 2016 Ford F-150 and the Bluetooth worked perfect for the first week of using the phone with the Bluetooth in the truck. Now it refuses to connect to my truck. Now I'm using a 3.5 mm headphone cable to play music through my truck. My wife's LG G4 and my Nexus 9 connect just fine to my truck, so I know its my phone.
I'm completely stock.. Not root, no ROM, no nothing. I'll try a factory reset on my day off, but just wondering if anyone else is having these issues. These are not deal breakers for me, but rather a PIA that I'm working around.
Thanks,
Dave
Sent from my Nexus 6P using Tapatalk

do you have a screen protector on it?
if so remove it and try the calls again...

uicnren said:
do you have a screen protector on it?
if so remove it and try the calls again...
Click to expand...
Click to collapse
Yes I do. I just installed it the other day. A tempered glass protector. I would have never of thought if that. What would cause the screen protector to do that? I'm pissed lol.
Sent from my Nexus 6P using Tapatalk

chefdave12118 said:
Yes I do. I just installed it the other day. A tempered glass protector. I would have never of thought if that. What would cause the screen protector to do that? I'm pissed lol.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
unfortunately some manuf. rushed to get their protectors to market quickly, and did not have proper cut outs for the proximity sensor, which causes your issue.

uicnren said:
unfortunately some manuf. rushed to get their protectors to market quickly, and did not have proper cut outs for the proximity sensor, which causes your issue.
Click to expand...
Click to collapse
I'll be dammed. Thanks for the info. First time I've had this issue. And my Bluetooth magically started working again. Not sure what that was about. Good info and someone should make a sticky about this in accessories.
Sent from my Nexus 6P using Tapatalk

Is my proximity sensor defective?

Hi everyone,
I've just got my new N6P and I found out that whenever I make phone calls the screen turns black and unresponsive until about 10 seconds after the call is ended. I can end the call with the power button and after locking and unlocking the phone the screen goes back to life.
I've read a lots of thread in this forum talking about screen protector causing this problem, but I have no screen protectors installed.
I also tried cleaning my phone very well and some other suggested workarounds: install Google Fit; disable ambient display; disable daydream; disable adaptive brightness. None of them worked.
Finally, I tried installing some apps to verify the behavior of the proximity sensor, but all of them just show that the proximity sensor measure 0cm of distance; of course there's absolutely nothing covering it.
In your opinion, is that a software problem or a hardware problem? Should I RMA my phone ASAP?
Thanks

Ieracos said:
Hi everyone,
I've just got my new N6P and I found out that whenever I make phone calls the screen turns black and unresponsive until about 10 seconds after the call is ended. I can end the call with the power button and after locking and unlocking the phone the screen goes back to life.
I've read a lots of thread in this forum talking about screen protector causing this problem, but I have no screen protectors installed.
I also tried cleaning my phone very well and some other suggested workarounds: install Google Fit; disable ambient display; disable daydream; disable adaptive brightness. None of them worked.
Finally, I tried installing some apps to verify the behavior of the proximity sensor, but all of them just show that the proximity sensor measure 0cm of distance; of course there's absolutely nothing covering it.
In your opinion, is that a software problem or a hardware problem? Should I RMA my phone ASAP?
Thanks
Click to expand...
Click to collapse
Try reflash system if you think it's software (you'll have to unlock your bootloader so its recommended to backup your internal storage.)
But to me it sounds like its an hardware issue
Sent from my Nexus 6P using Tapatalk

Nevermind, I misread.

JustPlayingHard said:
Try reflash system if you think it's software (you'll have to unlock your bootloader so its recommended to backup your internal storage.)
But to me it sounds like its an hardware issue
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Don't you think that reflashing my phone will void my warranty?

Ieracos said:
Don't you think that reflashing my phone will void my warranty?
Click to expand...
Click to collapse
Nope, as long your bootloader is relocked again, your warranty company won't know
Sent from my Nexus 6P using Tapatalk

JustPlayingHard said:
Nope, as long your bootloader is relocked again, your warranty company won't know
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Ok
So, another question comes to my mind right now: is reflashing worth trying in order to solve my problem?

Ieracos said:
Ok
So, another question comes to my mind right now: is reflashing worth trying in order to solve my problem?
Click to expand...
Click to collapse
Yes it is. What you're experiencing is most likely a hardware issue but it's worth a try. For the record, even if you left your bootloader unlocked it wouldn't matter, having an unlocked bootloader has no effect on the warranty with a Nexus device. If you need instructions on flashing the factory images I have a detailed guide here:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928

Heisenberg said:
Yes it is. What you're experiencing is most likely a hardware issue but it's worth a try. For the record, even if you left your bootloader unlocked it wouldn't matter, having an unlocked bootloader has no effect on the warranty with a Nexus device. If you need instructions on flashing the factory images I have a detailed guide here:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
Click to expand...
Click to collapse
Ah I thought you had to relock the bootloader for warranty. You learn something new everyday
Sent from my Nexus 6P using Tapatalk

Thanks for your answers guys. I'll flash my N6P and let you if my problem will be solved.

I asked the store which sold me the N6P and they told me to return the phone without any software modification, so I'm not attempting to reflash it.
Thanks anyway for your help.

Do u have a screen protector on? Some don't have the correct cutouts for the sensor and that makes it read 0.

I have a fairly thick tempered glass screen protector with no cut outs where the sensor is located and it works perfectly. I use Wakeup Touch Nexus which uses the sensor and it works well. Sounds like a hardware issue to me.
Sent from my Nexus 6P using Tapatalk

tharweb said:
I have a fairly thick tempered glass screen protector with no cut outs where the sensor is located and it works perfectly. I use Wakeup Touch Nexus which uses the sensor and it works well. Sounds like a hardware issue to me.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
As far as I know all screen protectors that cover the glass affect the sensor. Take it off and I bet u it'll work fine. I went through two screen protectors before I got one with the cutout.

csstamatin said:
As far as I know all screen protectors that cover the glass affect the sensor. Take it off and I bet u it'll work fine. I went through two screen protectors before I got one with the cutout.
Click to expand...
Click to collapse
He said it's already working perfectly.

Can you try to reboot to safe mode and then try again? Sometimes its just 3rd party apps that are causing issues likes this.

Proximity Sensor issue ... I think

Hey guys,
My Oneplus 5 is working fine without issues but when I make a phone call and have the phone up to my face on almost every call the speaker phone ends up going on by itself. I think this is because the screen is turning on even though the phone is up to my face which would probably be the proximity sensor. It might be worth noting that i use the phone on my left ear as I am a lefty. Is anyone else having this problem and does anyone know a solution to this problem?
Thanks!

NYFan said:
Hey guys,
My Oneplus 5 is working fine without issues but when I make a phone call and have the phone up to my face on almost every call the speaker phone ends up going on by itself. I think this is because the screen is turning on even though the phone is up to my face which would probably be the proximity sensor. It might be worth nothing that i use the phone on my left ear as I am a lefty. Is anyone else having this problem and does anyone know a solution to this problem?
Thanks!
Click to expand...
Click to collapse
Me too... The only solution i find its block the screen
Enviado do meu ONEPLUS A5000 através de Tapatalk

Are you using a screen protector that covers the sensor?
Sent from my ONEPLUS A5000 using Tapatalk

Devhux said:
Are you using a screen protector that covers the sensor?
Click to expand...
Click to collapse
No I'm not using anything but a cheap gel back protector.

I have the same problem. But I thought the screen was turning on because of double tap to wake .

Same issue here, I even started a thread about it weeks ago. Seems like there must be a dodgy batch of sensors.
I'm going to send mine back under warranty once I can get my 6o back from my daughter so I have a backup phone.
Sent from my OnePlus5 using XDA Labs

I have the same issue. I used *#808# to check whether the Proximity sensor is working as it should. And it does. For me it more looks like a software issue