Love this phone (I generally only get nexus devices), but I'm getting this strange problem and wondering if anyone else is getting this.
Anytime I make a phone call or receive a phone call, my screen goes completely black. I can finish the phone call no problem, but when I'm done with the phone call the screen stays completely black and nothing works except holding the power button down for 10 seconds to reboot it. This just started the other day and is a real pain in the ass as I get a few phone calls a day.
I also just bought a 2016 Ford F-150 and the Bluetooth worked perfect for the first week of using the phone with the Bluetooth in the truck. Now it refuses to connect to my truck. Now I'm using a 3.5 mm headphone cable to play music through my truck. My wife's LG G4 and my Nexus 9 connect just fine to my truck, so I know its my phone.
I'm completely stock.. Not root, no ROM, no nothing. I'll try a factory reset on my day off, but just wondering if anyone else is having these issues. These are not deal breakers for me, but rather a PIA that I'm working around.
Thanks,
Dave
Sent from my Nexus 6P using Tapatalk
do you have a screen protector on it?
if so remove it and try the calls again...
uicnren said:
do you have a screen protector on it?
if so remove it and try the calls again...
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Click to collapse
Yes I do. I just installed it the other day. A tempered glass protector. I would have never of thought if that. What would cause the screen protector to do that? I'm pissed lol.
Sent from my Nexus 6P using Tapatalk
chefdave12118 said:
Yes I do. I just installed it the other day. A tempered glass protector. I would have never of thought if that. What would cause the screen protector to do that? I'm pissed lol.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
unfortunately some manuf. rushed to get their protectors to market quickly, and did not have proper cut outs for the proximity sensor, which causes your issue.
uicnren said:
unfortunately some manuf. rushed to get their protectors to market quickly, and did not have proper cut outs for the proximity sensor, which causes your issue.
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Click to collapse
I'll be dammed. Thanks for the info. First time I've had this issue. And my Bluetooth magically started working again. Not sure what that was about. Good info and someone should make a sticky about this in accessories.
Sent from my Nexus 6P using Tapatalk
Related
So my Nexus had the screen lift.. I was just curious, and wanted to see the back of it.
Took the back cover off, no problem. I didn't really do anything except look around. When I wanted to pop the back cover back in, I had trouble with one corner.. it just wouldn't pop in. So i pushed that corner a bit (I swear I didn't really use that much strength) but I turned the device around and saw the corner of the glass was cracked. It didn't reach the pixeled part of the screen, it was only at the black border.
So I thought- ah.. oh well it was my fault. I was pissed.. but who was I to blame right? I'll just live with it.
Here comes the problem.. I pushed the Power button, the lock screen came on as usual. However, it seems to have absolutely no response to my touches at all. I tried touching every single corner... NOTHING.
There is absolutely nothing I can do with this device right now.. Except 1. power it on, 2. take a screen shot.
Can anyone tell me what to do now? I've taken the device out of the states. The country I am in do have Asus office. I know the warranty probably does not cover this. I would be willing to pay for a new screen- but does anything know how much it will cost?
Sigh.. any help/comment would be nice. I'm totally devastated right now. I know it's my fault for not being careful. But I am able to go traveling next week, and was looking forward to reading books on it etc.
If it were me, I'd send it back and get a replacement since it had screen lift and that was the only reason you opened it...
Sent from my Nexus 7 using xda app-developers app
Solange82200 said:
If it were me, I'd send it back and get a replacement since it had screen lift and that was the only reason you opened it...
Sent from my Nexus 7 using xda app-developers app
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Well I'm not in the U.S, and won't be anytime soon. My friend bought it over for me. Tomorrow I will call the local Asus office and ask them about it.
In the meanwhile I might just buy the micro-USB to USB cable, and use a mouse to control it. Although That will look ridiculous as I'll have to find a flat surface to use the mouse everytime. Is there some other USB controller I can use to control the screen?
Also I don't really know much about digitizers.. once you crack one corner, does it mean the entire thing is not usable anymore?
I had very small screen lift issue. Barely noticeable. But with this official nexus 7 cover seems to keep it down
thunder9111 said:
Here comes the problem.. I pushed the Power button, the lock screen came on as usual. However, it seems to have absolutely no response to my touches at all. I tried touching every single corner... NOTHING.
There is absolutely nothing I can do with this device right now.. Except 1. power it on, 2. take a screen shot.
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Click to collapse
The touch panel is fused to the glass so if it breaks you're out of luck sorry
Sent from my Nexus 7 using xda premium
does that mean if I want to get a replacement I'll have to pay for LCD+digitizer? :crying:
It'll probably cost more than $100 right...
I've noticed that the screen responsiveness varies. Sometimes it takes a few touches before it responds other times it responds as expected.
Assume it's user error so are there any tricks/hints when using the N7? Not using a screen protector
+1 on this question.
Not sure if the varying screen response it me (user error) or the N7 itself.
Is anyone else having this problem? Or, as the OP asked, do you have any tricks/hints to share?
It looks like this happens to a bunch of people. It happens to me frequently and I usually just lock the device, pick it up and then unlock it being careful I don't have any fingers on the screen before I hit the button.
I'm not sure if it's a defect or not. Some say it is. I would tend to think so too.
There's another thread on this topic, there I asked this same question.
Do you have a screen protector installed?
If not perhaps you're in a region/area with high electrostatic or humidity, moisture..
Sent from my Nexus 7 using xda app-developers app
No offense, but I doubt the electrostatic or humid environment idea since it seems to be solved instantly by turning the screen off and back on.
I have this problem with a screen protector installed. I may remove it and try without it, but I've never had issues with XO Skins before and don't really want to trash a $20 screen protector.
I have this problem without a screen protector on
Sent from my Galaxy Nexus using xda app-developers app
I've notices laggy screen response on my 1 day old N7. I'm contemplating doing a factory restore/wipe.
I don't have a screen protector but it definitely lacks touch responsiveness.
Sent from my Nexus 7 using xda app-developers app
I have had to on occasion press twice on buttons when the first press doesn't register as well. I've seen that other thread about playing games heating up the tegra chipset affecting screen responsiveness severely, but in my case this is from light usage.
Mine has been pretty responsive so far without any issue. Just got it yesterday.
I've started to notice this issue today for sure. I thought it was my imagination before as I had only gotten it in games but today I got it in tapatalk as well. Thinking about trying for a replacement. I had gotten mine at Walmart so I guess I could go through them for exchange...
Sent from my Nexus 7 using Tapatalk 2
shinji257 said:
I've started to notice this issue today for sure. I thought it was my imagination before as I had only gotten it in games but today I got it in tapatalk as well. Thinking about trying for a replacement. I had gotten mine at Walmart so I guess I could go through them for exchange...
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Click to collapse
I got my 1st one at Wal-Mart too, so I went back there yesterday to get a 2nd one to compare.
It seems to me that I'm not experiencing the lag as often on the 2nd one (I don't play any potentially resource-draining games, so I notice the lag more when I'm reading something and trying to scroll up or down).
I have started to wonder though if, in my case, maybe it's happening because I haven't installed a screen protector yet. I have one on my KFire and don't have the lag/sensitivity problem. So I figure I'll get one installed on my N7 soon and hopefully that'll cure this for me...
I noticed this the last 2-3 days. However, it seems to be only in Chrome browser. I never close my browser, and towards the end of the day, I'll unlock the tab, go into chrome, and I'll have to hit everything twice...keyboard included. I just completely close it out and start it back up, and it's fine again for another day. So it's not a problem for me.
Just had it again and while it was happening I went ahead and enabled the Dev option to show presses and it definitely requires a harder press to respond over time. I believe the digitizer is at fault on this.
Sent from my Nexus 7 using Tapatalk 2
Okay, yesterday, tablet froze, and I hard rebooted, what's weird is it wouldn't boot up for like 2 minutes, I thought it had literally died, well after two minutes of trying it finally rebooted, but all the sudden my speakers were low, and crackly no matter how low/high the volume was, I think somehow the tablet freezing literally blew my speakers -.-, so I called in and set up an RMA and shipped it out today, my question is, with ASUS, and the blown speakers, do they just fix it and return it, or send you a completely new unit, or a refurbished one? I'm sad I have to go 2-3 weeks without my lovely tablet </3.
For me they have repaired the original unit within 6 days, Asus Czech repair center. I am pleased with them.
Sent from my Nexus 7 using xda premium
FreakyFreakGA said:
Okay, yesterday, tablet froze, and I hard rebooted, what's weird is it wouldn't boot up for like 2 minutes, I thought it had literally died, well after two minutes of trying it finally rebooted, but all the sudden my speakers were low, and crackly no matter how low/high the volume was, I think somehow the tablet freezing literally blew my speakers -.-, so I called in and set up an RMA and shipped it out today, my question is, with ASUS, and the blown speakers, do they just fix it and return it, or send you a completely new unit, or a refurbished one? I'm sad I have to go 2-3 weeks without my lovely tablet </3.
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Click to collapse
when my N7 was damaged and i sent it to ASUS for repairs, they just fixed what was needed and sent back the same one. and that was for a cracked screen, so a small issue like damaged speakers im pretty sure they'll just fix it and send back your original.
jt.one said:
when my N7 was damaged and i sent it to ASUS for repairs, they just fixed what was needed and sent back the same one. and that was for a cracked screen, so a small issue like damaged speakers im pretty sure they'll just fix it and send back your original.
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Do they handle them well? I'm afraid im gonna get back a badly scratched screen or something lol, even tho it has a screen protector on it.
FreakyFreakGA said:
Do they handle them well? I'm afraid im gonna get back a badly scratched screen or something lol, even tho it has a screen protector on it.
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Click to collapse
nah they sent it back without a scratch, 'cuse the pun :laugh:
and the fact that you got a SP on the screen, im pretty sure it will make it back to you mint.
Are crackly speakers at max volume normal or is that an RMA worthy defect?
Sent from my Galaxy Nexus using Tapatalk 2
cmstlist said:
Are crackly speakers at max volume normal or is that an RMA worthy defect?
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
I have the same issue on my Nexus 7 3G, and it happens when certain frequencies are played loudly (like bass).
Culex316 said:
I have the same issue on my Nexus 7 3G, and it happens when certain frequencies are played loudly (like bass).
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I'm finding most music videos sound a bit blown at over 80% volume. I don't remember if it was like that before.
I send mine for screen repair in Asus and the send it back in perfect condition. No they Will not send they Will fix the problem
Sent from my Nexus 7 using xda app-developers app
cmstlist said:
Are crackly speakers at max volume normal or is that an RMA worthy defect?
Sent from my Galaxy Nexus using Tapatalk 2
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This wasn't at just max volume, this was any volume I had it on, from 1% all the way to 100% it was always crackly after the thing froze and I had to hard reboot it.
Has anyone sent in the N7 with bootloader unlocked? Or should we always always relock to be safe?
Send it in its factory condition to be sure!
Sent from my Nexus 7 using xda app-developers app
OMG... Same thing happened to my first Nexus 7,
I was watching Simpsons on my Nexus 7, then it froze for 2 minutes, with a high pitch coming out from speaker....
I assume the high pitch was the reason the speaker blew...
But the best part, i bought it from a really good store were they have this policy of if your device broke, send it back within Warranty and get replacement...
So i quickly Relocked OEM and Unrooted,
But i think my Titanium Backup folder and Clockwork Folders are still inside
Good luck to Asus
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Why not just take it back. You are still in the 14 day window.
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Are the Skinomi wet application? Maybe you used too much water or something and it damaged your screen.
hd-renegade said:
Why not just take it back. You are still in the 14 day window.
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Click to collapse
I plan to do that tomorrow.
maybe, but I've done alot of them and I've never had a problem before...
That screen pops up if you hold a certain button combination too. I can't remember how I found it but I was looking in the system files via nova, and noticed it. May not even,be damaged.
Sent from my VS980 4G using XDA Premium 4 mobile app
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
craigbailey1986 said:
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
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Click to collapse
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
petrocity said:
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
Click to expand...
Click to collapse
Same thing happened to me applying a skinomi. Phone worked perfect with the protector but removed it and got the popup saying it's damaged.
Any updates?
Screen is working when it wants.
Hey guys. I got my Nexus6P exactly on the 1st of this month through a local retailer here called Poorvika mobiles. Pretty awesome and I've had no problems until today when I found the paint on the right corner edge of my phone seems to have peeled off. I'm pretty sure it's not a scratch as I've had a Spigen rugged armor case since day 10 and I check my phone occasionally for issues. I want to know if this would come under warranty as this is pretty soon for a phone of this cost to have paint come off. Picture attached to post.
Couldn't attach picture to first post for some reason. Posting here.
And will they accept if I return it?
Maybe, call them and report your results.
They might, but you'll need to contact them...
It's rudimentary...
Sent from my Nexus 6P using Tapatalk
UPDATE: So I remove my case today for the first time after taking that picture and holy f**k. It's chipped on the top. It's been in the case the whole time. Right now, I'm at home most of the time and the phone is either with me or on a table. It hasn't fallen even once to date. I have no clue as to what is happening
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
Gorgtech said:
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
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Click to collapse
Mine was manufactured on 11/11. And I think I'll head over to the store now and show it to them. The problem right now is I have no real proof of anything. Anyway, I guess it'll be worth the ask. One of the reasons, I purchased this phone apart from it's awesome performance is the looks. It sucks to see this happening to a great phone like this so early.
bipoler said:
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Yeah. I live with my parents who hate android so they never touch my phone. Apart from that, I sleep the last at night so there's no way anyone could've taken it. Also it's in its case all the time.