Database Users

How many times did you exchange your mt4g?

Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted

I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.

5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.

this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?

Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...

Exchanged once to get a good screen

2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Click to expand...
Click to collapse
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.

If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App

Exchanged once because the phone earpiece made a buzzing noise.

This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.

First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G

raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
Click to expand...
Click to collapse
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.

I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.

After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.

I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!

I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?

1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App

Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
Click to expand...
Click to collapse
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.

My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.

I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.

Unhappy with build quality

hi all,
i have been using my z for about a month now and i am now officially unhappy with it. the z hinge is not really an issue, i like the way it easily opens and closes without any snapping movement or stress in the mechanism. my concerns would be when i open it and use the keyboard, my phone squeaks a lot. i think the battery cover is the culprit. now my latest problem is that there are a lot of dust particles accumulating under the screen. i had 5 htc phones and this never happened before. it happened with my nokia's and se's, but never with my htc. so im disappointed with it. im very oc when it comes to my phone and i make sure that i clean my pockets from dust and lint to ensure its clean and dust free.
feel free to share your opinions.
thanks!

Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.

I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.

adrienspawn said:
Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.
Click to expand...
Click to collapse
i am using a protector and the dust is under the screen.

ddgarcia05 said:
I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.
Click to expand...
Click to collapse
i dont think they will do that. i actually chose this because this is the best and had it replaced already. no dead [ixels etc just dust getting under the screen

If you think the squeek is coming from the battery cover try putting on a hardcover and see if that helps? Also, I completely understnad how the squeekeness would be annoying.. I returned a Cliq because of it.

Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.

userfriendlyme said:
Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.
Click to expand...
Click to collapse
+1
I had my cliq replaced 3 times (it just wouldn't get reception).
If you do have problems with the build quality, then have it replaced. What you're experiencing is not normal.

Absolutely, if you're within 1 year, call them up and have them replace it under warranty. I am also not having any of those issues, so it might just be your specific unit. There's absolutely no reason to keep a phone that sucks.

thanks for the support. i dont think that htc will really do anything about it where i stay. but might as well give it a try. i checked again last night if it was just me, but there are MORE dusts now than before. tsk tsk

I haven't seen this with any mobile other than one that had a manufacturing defect. I certainly haven't seen this with any HTC devices either (and I'm no fanboy, this is my first HTC device).
Contact the OEM or your wireless provider. I've never used any protection for any of my mobile phones in the past decade and haven't had so much as a spec of dust under my screen. I had a single spec of dust in my PSP though and it drove me insane (it was shipped with the dust but I didn't have a receipt). Good luck!

thanks all!
i will be visiting their customer care sometime this week. have to absent myself due to work though. hope they can sort it out before the year ends. holidays are creeping and they are closed during this period as well.
>update
just sent it to the service center, they will be replacing the entire screen with the panel. the technician said it was like someone placed their finger under the screen. hopefully everything will be ok and no mishaps when i get it back on the 29th. another screen protector down the drain.

[Q] little screen issues

my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.​

Looks like the glue that sometimes shows up on the N4/iPhone when they overheat. If it is, it isn't a huge deal
Sent from my Nexus 4 using Tapatalk 2

is it going to disappear ?​

Do you want to risk waiting? Get Google to replace it asap. You paid hundreds for the device, it should be *perfect*.

RevoBass said:
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.​
Click to expand...
Click to collapse
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4

Jayrod1980 said:
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
it is hard to ignore the problem , the device is fantastic
but what is that yellow spot
is it glue ?
how does glue reached the middle of the screen :silly:

Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4

Jayrod1980 said:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
if LG would replace our screen I think that would be PERFECT .
ahhhhh
my friend I hope that you would be able to fix your problem , yet in my case I am outside usa at the moment so i think LG would charge me for a new device (or screen) .
if you were able to resolve your problem please don`t forget me :crying:
best wishes

Nice service repair story from HK (update: not so nice)

Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
(update: after a number of returns, detailed below, I've thrown my hands up in frustration and moved on to another phone.)

tobin_o said:
Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
Click to expand...
Click to collapse
Here is my exprience:
http://forum.xda-developers.com/showthread.php?p=52438047
so all in all, i dont have anything bad to say about em. heck they even changed the covers .D

HTC is a company from Taiwan. I have to say, they don't treat us like this over here.

Repair Story from Pakistan
I just got back my phone with camera purple haze fixed. They replaced the camera in my HTC One.
I gave them my phone yesterday and to my surprise holding my phone in perfect condition right now within 24 hours.
Amazed at their extremely efficient service

tobin_o said:
Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
Click to expand...
Click to collapse
how long gonna take to repair it? i'm planning to replace the camera, on my vacation in HK.

Well, OK, time for an update to my original story:
So I got the phone back from HTC:
- Camera replaced, purple haze gone. Yay!
- eMMC (entire mainboard) fixed at a cost of approx. USD$213; oh well, my fault.
- Surprise - back casing replaced for free, without prompt from my side. Reason given was "Beats logo print quality poor" (ironically, the Beats logo on the new casing is wiping off even faster than before)
Anyway, so I had the phone back in my hands, and was initially pretty happy. Signal reception seemed a bit... off... but I figured it was maybe down to being in poor reception spot in China, or needing a factory reset, or even that I should get a new SIM card after more than 2 years.
Less than a day later, I realized there was something seriously wrong. 3G was seriously unstable in most places where it used to be strong, and even phone calls would drop out abruptly. Locking the phone down to 2G seemed to help a lot, but maybe not quite perfect, either. Regardless, staying on 2G is no good. Here's the unfortunate part: I was so determined to believe within the first evening that even *if* anything was wrong, that it couldn't possibly be the phone. By the time I realized it was the phone, I had already unlocked it, in order to root it. Why? Because I'm in China, and since the Tiananmen Square anniversary, anything related to Google is totally blocked, including Google Play, Mail, Contacts, Mail, Calendar, Translate, etc. which means SSH or VPN is a must, which means unlocking->rooting.
So I get it back to HTC in HK, and explain very kindly that while I appreciate the camera being fixed, that I think they've given me a borked 3G radio. I explain that it's unlocked, only because of the situation in China, and they're very understanding about this, as apparently they've heard this from many other customers, too.
I get the phone back later, and same issue. They state that they just replaced the "upper board" which apparently handles the radio. Worst thing is that they don't even know if they've fixed it or not, because I realize the 3G radio problem in HK is far less severe, and therefore far less obvious, although definitely still apparent throughout a day of usage. Even for myself, I didn't realize the problem was still there until after the service center was closed. This leads me to believe that it might be the antenna embedded within the back casing (which they replaced in the original repair because of the bloody Beats logo... which I didn't even ask for...), because of the far better 3G coverage in HK compared to anywhere in mainland China.
I get back in touch with HTC HK, and explain the situation. They try to be understanding, but they're unsure about what to do about this. I tell them I think it's the back casing. They seem open to that idea, but then go on to explain to me that their lenience with the unlocked status of the phone only extends to repairs that don't involve mainboard replacement. If it were to come down to that, they'd want to charge me another ~USD$213.
It gets better: I had been using an old Sony Xperia Play during the time that my HTC was out of my hands, and was using a SIM card holder in it. I stupidly placed the empty holder back into its SIM slot during the most recent HTC pickup, and when I tried to remove the SIM holder from the Sony later, it had snagged on something... probably one of the electronic contacts for the SIM card. Long story short, I got the holder out, but the SIM slot in the Xperia is busted. Yay...
Faced with my HTC One being gone again for a while, and no certainty at all about whether it would come back to me any better than before, and no longer having a backup phone, I bought a OnePlus One. Despite all the crap you read about delays with their invite system and shipping, etc... if you buy it domestically, it's delivered to your hands in less than 24hrs from clicking "Buy" on their website. Nice. Although OPO has a couple of issues, too, but that's for another post.
As for HTC... I hope they might try replacing the back casing this time (at no expense to me) and that this might resolve the situation. As troublesome as this whole service situation has been since the purple haze camera started it, I still love the phone, and think it's definitely the best phone I've ever owned, and one of the best phones ever made. Even with the improvements made, the M8 doesn't beat it, either. I'm very anxious to see what HTC does with the M9...

Final update on what started as a "nice" service repair story at HTC in HK:
Got my HTC One back from HK repair... again. Given the lousy signal strength, the fact that they'd already tried replacing the "upper board" which apparently hosts the radio, the hotter (than normal) temperature and lousy battery life, I figured the issue was probably with the antenna in the back casing (which they needlessly replaced the first time because the 'Beats' logo was wearing off), and told them so in a very polite and patiently-phrased letter I attached, concluding that this might easily be fixed with a replacement of the back casing - no big deal right? Since they replaced it the first time only because of the 'Beats' logo.
So, yeah, I finally get it back... and what's the result? They interpreted my letter as meaning the bad battery life must be the result of a bad battery, and replaced it. That was it. So my radio still sucks, the battery is slightly better, but still not as good as it was originally, the overall casing came back totally filthy, which took a good deal of cleaning... and the best part? Now my speakers, which previously worked perfectly, are constantly cutting out during playback of any song. Yay. Another problem that wasn't there before.
Basically, it seems can't seem to do a full and proper testing and evaluation of a returned phone, not even when I'm continuously pointing them in the right direction. Furthermore, they keep returning my phone with new problems that never existed in the first place. The former is greatly frustrating, but the latter really burns me.
To HTC (if you happen across this): you guys have great, world-class designers in your company, such that your products are beautiful and hit almost all the right keys for me... BUT... you have SERIOUS issues, both in your factory (my original phone had weirdly mismatching casing and the purple-haze camera) and even more in your after-sales repair. Your next phone (M9) is going to have to be out-of-this-world for me to even consider going down this road with you again. My OnePlus certainly isn't perfect, but it's awfully close, at less than half the price that I paid for my M7. Please get your act together... soon.

Screen + back stick out, blurry pictures... Problem thread

Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.

I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk

I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.

Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.

CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
Click to expand...
Click to collapse
Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:

oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
Click to expand...
Click to collapse
Would you have to pay?

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on

Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Click to expand...
Click to collapse
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!

XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
Click to expand...
Click to collapse
Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.

Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk

My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?

Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...

Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.

I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.

How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.