Database Users

X1A Going in for Service

So after almost 10 months of service, my X1 is being sent to a repair center today.
I tolerated the cracks throughout the case (didn't bother me) and my front facing camera was jacked. However, today whenever I slid the keyboard out the screen wouldn't change orientation and would freeze. I did a soft and hard reset -> samething happened so I got my RMA number and will be shipping the phone out today.
What are peoples experiences with the Bloomington, Indiana repair shop?

SE says that a repair normally takes 7 to 10 business days to have your phone fixed, but my phone was in repair for over 22 business days so I didn't have my phone for a month. Depending on your issue you might get it back quicker. My problem had to do with a messed up flex ribbon causing the screen to turn black when in landscape mode. From reading other posts from people who had cracks, they got their phones replaced and they got theirs within that 7 to 10 business days time frame. Hopefully you don't have to wait as long as I did.
Good Luck!

My phone repaired and shipped back out in about 3-4 days. Their estimation is always 7-10 though.
Was pretty fast and painless.

Just got my phone back, that was quick! I was kinda worried after all the horror stories, but they fixed all my issues (bad front facing camera, cracks, no screen rotation). Even the wobbly optical pad.
I think what they did is they took the front faceplate (metal) from my old phone and put it on a new phone. Phone feels a lot more solid. Got a brand new screen (my old screen had a light scratch on it).
All in all, I give SE Support an A+.

i might send my x1 to india next time then for repair. the uk is useless

Jasand said:
i might send my x1 to india next time then for repair. the uk is useless
Click to expand...
Click to collapse
This was in America btw.

Unhappy with build quality

hi all,
i have been using my z for about a month now and i am now officially unhappy with it. the z hinge is not really an issue, i like the way it easily opens and closes without any snapping movement or stress in the mechanism. my concerns would be when i open it and use the keyboard, my phone squeaks a lot. i think the battery cover is the culprit. now my latest problem is that there are a lot of dust particles accumulating under the screen. i had 5 htc phones and this never happened before. it happened with my nokia's and se's, but never with my htc. so im disappointed with it. im very oc when it comes to my phone and i make sure that i clean my pockets from dust and lint to ensure its clean and dust free.
feel free to share your opinions.
thanks!

Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.

I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.

adrienspawn said:
Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.
Click to expand...
Click to collapse
i am using a protector and the dust is under the screen.

ddgarcia05 said:
I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.
Click to expand...
Click to collapse
i dont think they will do that. i actually chose this because this is the best and had it replaced already. no dead [ixels etc just dust getting under the screen

If you think the squeek is coming from the battery cover try putting on a hardcover and see if that helps? Also, I completely understnad how the squeekeness would be annoying.. I returned a Cliq because of it.

Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.

userfriendlyme said:
Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.
Click to expand...
Click to collapse
+1
I had my cliq replaced 3 times (it just wouldn't get reception).
If you do have problems with the build quality, then have it replaced. What you're experiencing is not normal.

Absolutely, if you're within 1 year, call them up and have them replace it under warranty. I am also not having any of those issues, so it might just be your specific unit. There's absolutely no reason to keep a phone that sucks.

thanks for the support. i dont think that htc will really do anything about it where i stay. but might as well give it a try. i checked again last night if it was just me, but there are MORE dusts now than before. tsk tsk

I haven't seen this with any mobile other than one that had a manufacturing defect. I certainly haven't seen this with any HTC devices either (and I'm no fanboy, this is my first HTC device).
Contact the OEM or your wireless provider. I've never used any protection for any of my mobile phones in the past decade and haven't had so much as a spec of dust under my screen. I had a single spec of dust in my PSP though and it drove me insane (it was shipped with the dust but I didn't have a receipt). Good luck!

thanks all!
i will be visiting their customer care sometime this week. have to absent myself due to work though. hope they can sort it out before the year ends. holidays are creeping and they are closed during this period as well.
>update
just sent it to the service center, they will be replacing the entire screen with the panel. the technician said it was like someone placed their finger under the screen. hopefully everything will be ok and no mishaps when i get it back on the 29th. another screen protector down the drain.

The ultimate Nexus 4 digitizer failure thread

I've been using this phone for around 14 months now. I've always thought about how LG managed to build a phone like this and sell it for 300 bucks. Well two days ago I got the answer. The lower part of my screen just stopped functioning, thus disabling my buttons. I searched for this problem and found a MASSIVE thread on google support forums about this. Basically the lower part of the digitizer just goes full retard. Sometimes it works, sometimes it doesn't. And when it doesn't work it makes the entire phone lag (on a custom rom)(it doesn't work 95% of the time).
To fix this i tried to make the navbar slightly bigger, but that resulted in a growth of the defected part. And using PIE or button saviour is just a pain for me.
I made this thread to let people know that this problem exists. If the next Nexus phone is made by LG, I'm buying something else.
This is an open discussion, so anyone with a similar problem/fix can post.

I really dont know, what you guys actually do with your phones. I am using my nexus 4 for about 1 and a half year now, has been dropped twice with two scratches on the edges - no screen broken, no bootloop ever, no nothing. I can say of myself that I am not the friend of bumpers or screen protectors or any of those ugly things. I also flash a lot, try out a lot of apps - my nexus 4 has seen it all.
But not only the nexus 4, also my previous phones are fine and they still work (a nokia 5130 xpress music and a sony ericsson u10i). Thats why I thing a phone is just as good/stable/great as the user do. Of course there are a lot of issues out there but I think they dont appear from nowhere.

4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.

I do not understand the point of blaming it on the user though. Yeah, many phones from different brand have digitizer issues. Yeah, digitizers fail. But if a lot (and I mean a lot) of users are complaining on the same exact issue there is a manufacturing problem for sure. And it's pretty clear that you did not bother checking the related thread at google's support forum, otherwise you would notice how many "mistreating", as you say, users are all having the same digitizer issues in exactly the same part of the screen. Now, does that mean that every nexus 4 sold will have the digitizer fail at some point or another? absolutely not. Maybe its' only one every 100, or even 1.000 or 10.000. Maybe it was a defect of a relatively small batch of screens (seems legit since the issue always occurs after a certain amount of months), that were sold in a period where you didn't buy the your four statistically (ir)relevant devices.
when will you guys understand that just because your phone does not have the issue, doesn't mean that NO phone has that issue??
(and even if it's not one but 5, 10 phones, how much relevance do you think it has compared to the hundreds of thousands of shipped devices?)
for what matters to the actual thread, anyway, I read LG replaces the defective devices under warranty without fuss. If the device is out of warranty, a diy repair is pretty easy to people savvy with tools.
Anyway, there is a couple threads here that talk about the issue:
http://forum.xda-developers.com/nexus-4/help/q-t2810588
http://forum.xda-developers.com/nexus-4/help/screen-touch-test-results-t2822075

This isn't the users' fault. Take a look at this: https://productforums.google.com/forum/m/#!topic/nexus/7SNIT8xPYzc
The repair costs in Sweden are so high, I might aswell get a new phone. I didn't even get this phone for 350$, LG sells it for 500$ in non-google play countries. And btw, half of my screen is not working now.

Or maybe you spent the last year keeping your phone in your pocket instead of a belt case and damaged it, or dropped it, or got water on it, or any of the other 10 million things that could damage an LCD/ digi. While I understand you have a problem and are looking for someone to blame....99% of these issues are due to physically caused damage and not defects. I have 2 teenagers.....I know how they treat their phones and I spend a lot of time repairing them after " I didn't do anything"

Same here
I'm having the exact same digitizer problem with my Nexus 4. First, a band of 8mm at the bottom of my screen became unresponsive, then a week later, the band grew to about 14mm.
I've had my N4 for 15 months. Bar two hairline cracks on the back panel (around the rear camera and speaker) my phone is mint. Barely a scratch on the digitizer front panel, and yet, it's failing. The weirdest part is, the otherwise lifeless zone at bottom of my screen occasionally springs into action with erratic ghost touches on my nav bar. I'm working around the problem at the moment, however, if the dead zone gets any higher, my phone will become unusable.
Reddit, YouTube and Google support are full of similar occurrences, and still not a peep from Google or LG.

My wife and I both have been using nexus 4 phones since it launched nearly two years ago. Hers started doing this 3 months ago and is practically unusable now. Mine started doing it last month and is getting worse too. I always thought of it as a great device and thought highly of LG's build quality but its hard to have those feelings now. Seems related to age + heat. Will be trying a different manufacturer next time since her phone has always been in a case and is flawless. Mine is banged up bad without a case but lasted longer.

Also my 16 monts old N4 two weeks ago after a run in hot humid weater followed by a very long phone call started to show problems at the bottom of the screen (no swipe up to activate Google Now) and in a couple of days all the lower portion of the touch became unresposive as clearly showed activating the pointer position under the developer options menu. Does anybody know exactly where is the problem? Digitizer connector, synaptics chip, cable? At present I'm trying to convince Google UK to issue an RMA in Italy where I'm now and would appreciate hints how to achieve that as it seems they offer RMA only to a country where the Nexus 4 was originally available on the local Play Store.

maulich said:
4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.
Click to expand...
Click to collapse
back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects

My digitizer works fine until the batter gets to about 80% .... then the screen freaks out and the phone turns off.... fun stuff!

fahadsul3man said:
back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects
Click to expand...
Click to collapse
Ya right....ignorance......

This is actual real problem. My Nexus 4 works fine. But replaced the digitizer on my brother's after the bottom half died. Just go on eBay and buy the panel for around 50 bucks. About an hour of work
Sent from my Nexus 4 using Tapatalk

repaired my screen
i replaced the screen after just 1yr 7 days. I live in India so phones available are quite cheap and the screen replacement cost was cost of an average smartphone but still i replaced it . I just want to know whether the replacement screen will have a digitizer problem after 1yr. I also had to replace the battery.

4 Screens replaced, the last 2 had bad digitizers?
I've replaced cracked screens 4 times now... the 3rd developed issues with the touchscreen going unresponsive every once in a while (I would tear down the phone again and again and finally the touchscreen would inexplicably begin working again.) I Finally cracked that one and now the new one has the same issue. I installed the new screen/digitizer, again with some difficulty , After a few reboots for whatever reason, suddenly unresponsive. Reboot 4 more times and it's back. Initially I'd thought I just bought a bad replacement screen but two in a row is pointing me towards .. well, something else...
Looking closely at the new component I'm a bit concerned as the text on the ribbon cable from the digitizer is labeled "Snaptics" rather than "Synaptics" though the chip itself is labeled correctly...
Sigh...
In any event, I was hoping someone could possibly shed some light onto this. 4 screens later I'm a bit sentimental and would hate to have to retire my N4.

I almost replaced my screen assembly because I had the dreaded dead band in the middle of my screen. It was present in TWRP so I figured the digitizer was bad. Then I started to get screen jitters and ghost touches. I tried wiping everything, new ROM's, etc. I final flashed the last PA KitKat beta and the 4.4 Gapps. Problem solved. I re-flashed the PA 5.0.2 Alpha 2 and there are no problems anymore. I was convinced it was a hardware problem because the problem mirrored every N4 digitizer problem thread that I saw.

A friendly warning about the waterproofness of the Z3C

Hi guys,
These forums has helped me a lot so here I am trying to give something back. So here's what happened.
I have just received my Z3C from the Sony service centre as the waterproofness of this phone is sadly, not that reliable. I went swimming in a river with this phone while taking pictures and shooting videos, and the next thing I know. Bam, the screen goes dark and the phone was dead. I did not submerge it for a long period of time either. I took underwater videos for around 2-3 minutes and I resurface it again. It worked flawlessly for the first 2 videos but the third time is really not the charm. I thought the battery was dead at first but later that night when i tried to charge it, i saw water vapours inside the lens and that was when I realised the horror that I am in.
I did secure the two flaps many times before diving into the water so its not an issue of carelessness. The incident also happened after 1 and a half months after I owned the phone so I don't think the integrity of the rubber flaps would have been compromised by constant opening and closing for charging by then. If it is, then it is another thing that we should be worried about.
What I think happened was the current in the river (although not strong) might have had an effect on the integrity of the rubber flaps and caused the leak. I have submerged my Z3C in the bath tub a couple of times before and it was fine. However, the currents of the river might not be that forgiving towards the phone. THEREFORE, I urge caution towards my fellow Z3C users when taking it towards watery places as you might taste the same tears of disappointment just as I had.
Don't get me wrong, the phone is awesome, and I still love it very much, but lets just say that I will not be putting it even near a glass of water next time around. Hope this post can help save a few people from suffering the same fate as I am in the future.
Thank You.

Curious if you're going to make a warranty claim. The waterproof feature is a Catch-22: there's no way to substantiate the user's claim that the flaps were all properly sealed, so Sony will say that water intrusion was due to carelessness.

I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.

This is just bad luck. You have a faulty unit. Mine is working fine after some movies into the pool, soda spilled all over it, etc. Thanks for the friendly warning

waterPOOF
A friendly reminder:
Just don't use the phone on any type of water, though it can survive on the rain but as far as i concern, i don't trust the waterproof/water resist of xperia. Don't also use water to cooloff your phone if it overheats. Remove any protective case and cool it down for a minute.
For more protection, you can look for a waterproof pouch with double zip lock if you want to use the phone in watery place. I always use that kind of pouch and i can still shoot nice photos.
Some Info regarding Waterproof and Water Resistant [HERE]

hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi

kentaurest said:
I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.
Click to expand...
Click to collapse
Oh wow, to think that someone had actually suffered the same fate as I am. For the warranty claim, I did sent it back for repairs but after I got back, it just came back with more problems. As a result I had to send and resend the phone for a total of 3 times. In the end, I also requested a new phone and they did agree to it (After countless phone calls and arguments). However, the overall process took me over 4 months (no kidding) and god knows how I feel during that time. Not every country's Sony service centre was excellent and mine was particularly bad. Still, I'm glad you could get a new one for your troubles as well .

People,
I have an old z3c, second hand, with back cover replaced by my self and a shabby flap.
Trust me, I am a perfect unconscious without care for his own things.
This to say that I'm used to clean my phone under tap water, and during these holidays, I make some videos under river and waterfall, and also a lot of photo and video under the sea!
Yes, I'm unconscious and luky, but just to say that not all z3c are defective in waterproof

When a phone or anything says ''water proof'' to me that means ''Slightly better than water resistant''
I dont ever intend to submerge my Z3C in water. To me it just adds a little bit of peace of mind when it comes to spills or accidental submersion and a quick pull out of water.

thobi3 said:
hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi
Click to expand...
Click to collapse
Why wash it every week? haha..

I also met this problem last week. It was not really water-proof.
I only washed it for 30 seconds and the screen went dead. I send it to the support to repair it, after they check it they found it is impossible to repair. Hopeful they send me a new one back. I swear this time I will never trust its water proof.

One thing i have noticed about the seals under the flaps. They need to be carefully cleaned BEFORE you close up the flap. Not a problem for the one over the SIM card as its rare to open this.
Major issue i think for the one over the USB port. I have usually found that after opening there are "bits" in there where they can interfere with the seal. They accumulate on the phone and case in normal use, and then drop in when you open the flap.
I use a magnetic charger and really only use the USB for large file transfers from or to the PC, and under my PC screen i have a good quality paintbrush and i check to make sure no hairs get left behind.
The seal just slides in much like a lot of "tough" cameras. Pressing the flap in hard makes no difference. The seal and mating surface must be clean and smooth.

Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:

Wew
Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway:
Just use your phone... :good:
Click to expand...
Click to collapse
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:

Wew...
Gh0stzer0 said:
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:
Click to expand...
Click to collapse
Well my point is that there are many threads (not countless... ) about this phone not being waterproof and that is just WRONG!
This phone is build to be waterproof, it is commercialized to be waterproof (and yes!!! when Sony focuses that much on how you can use this phone under water then you should also expect the phone to actually be waterproof...) and it is sold to be waterproof...
As long as the flaps are closed properly it is waterproof!
Every post about the phone not being waterproof is a warranty issue because it's a faulty unit.
It's very nice of you to come with this friendly warning but it's almost the same as saying to people, that they should not drive around on their bicycle because they might risk to get a puncture...
So far my phone has been under water many times - also in rivers with strong water - and there hasn't been any problems what so ever and if it should ever come to the day, that my phone breaks due to this usage then it will be a warranty issue because the phone is supposed to be waterproof... :good:

As long as the flaps are closed properly it is waterproof!
Click to expand...
Click to collapse
The problem is imo in the rear glass or screen sealing which starts leaking over time.
Markers under the flaps were white when my phone died after washing under the tap.

Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:
Click to expand...
Click to collapse
Well, so much for SONY standing behind the waterproof claim:
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
This is technically the right thing for Sony to do, but it sure is complete BS that they wait until after they sell millions of these under false pretenses.

:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...

Foxhunter123 said:
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...
Click to expand...
Click to collapse
I agree, but the tech site is doing what Sony isn't, and that's being transparent with this new info. Song is basically making changes to its warranty and support policy without informing the customer. If something does happen to our phones, then Sony will say it's not covered because of this fine print.
If HTC ever makes another compact flagship, Sony would lose me as a customer.
Sent from my D5803 using XDA Free mobile app

well, add me to the list of people who lost their phone to water damage.
I made the pressure test before entering in a small lake and it all looked alright. after taking some pictures the screen started switching itself on and off.. I immediately switched the phone off, took out the memory and sim cards, left the flaps open and put in in a dry place. Once I got home I put it in a bowl of rice (which is supposed to absorb the remaining humidity) but after a night it still wouldn't switch on.
I have used the phone under water on several occasions before, so it's not that it was faulty from the beginning. What I noticed is that on the inside of the flaps there is a small rubber sealing, which came off almost by itself when I opened the flap to get the water out.. I guess that could be the issue.
Farewell to the z3c forums, I won't spend another 400 bucks on a z3c so for the time being, I'll revert my old s4 mini..

LG warranty replacement/repair thread

Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?

Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.

I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.

I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
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Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes

My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..

I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.

Pics are up. So disappointed with LG right now.

You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?

Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.

The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...

~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
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Hopefully,semms like you've been through hell with it.

Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.

Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol

Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...

Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Waranty or remove the cloth cover inside the chin

Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too

TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Do you have a picture of what cloth cover do you remove i dont see what you talking about

Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover

TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
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You remove that by the hole or?