Database Users

Hardware Defects... Manufactoring fault?

I am posting regarding issues I've been haveing with my Nexus One units. Yes I have done swaps with HTC on three occasions and keep having the same issues.
One issue is a defect on the top left hand corner of the device where if there is a light shining on it at the right angle; a scuff mark appears. It is not rough to where you can feel it only to where it can be seen. It's an eye sore if you notice it.
Also is the dust under the screen. I know this problem will occur in most phones but is a nuisance to me. HTC is quick to swap out any phone with such problems.
And here on my third unit I'm getting screen flickering.
I would like to give info on how I treat my gadgets in general. I always take the greatest care for every tech I buy. My Nexus One has never hit the floor or been near water to cause any damage. Its always in the stock sleeve when its not being used.
I absolutely enjoy using my phone, but these replacements units are getting worse each time. Has anyone noticed any of the problems I'm speaking of, more so on the scuff mark and screen flickering?
Again this is not a slight towards the phone which I feel is great, but just to get a notion if this is going on to other owners or just localized with me.
Thank you for any response you give.

The only thing I can see under bright light on the top left is the light and proximity sensors. I don't have any of the issues you describe in fact, you must have been very unlucky.
Are you sure they actually swapped your phone (only applicable if you didn't got the advance replacement where they put a hold on your CC), worth noting your IMEI or serial number when replacing.

I had dust under the screen but have not had the problem since sending it in under warranty. Other than that the manufacture quality seems quite high given my limited sample set of 1.

I see the same scuff mark in the upper-left corner, but I only saw it after having dropped the phone once. Otherwise, I had the clicking screen corners, but a hairdryer took care of that. To date (~1.5 months of use), still no dust, and that's with regular use of the trackball and everything.

I did have an actual swap, replacement came in before I sent mine out. I tis unfortunate, but it seems out of the ordinary to have the same scuff mark on each replacement. I did check IMEI numbers on all devices.
I really enjoy this phone, Ive gone through countless phones ranging from Nokias to Samsungs to HTC. I never had this problem before with all of those.
The scuff mark appears on the body of the phone, not the screen. I understand where the sensors are and thankfully that has not been a problem I went through.
I just can't imagine this is all my luck of replacements.

KnightMAREcrow said:
I did have an actual swap, replacement came in before I sent mine out. I tis unfortunate, but it seems out of the ordinary to have the same scuff mark on each replacement. I did check IMEI numbers on all devices.
I really enjoy this phone, Ive gone through countless phones ranging from Nokias to Samsungs to HTC. I never had this problem before with all of those.
The scuff mark appears on the body of the phone, not the screen. I understand where the sensors are and thankfully that has not been a problem I went through.
I just can't imagine this is all my luck of replacements.
Click to expand...
Click to collapse
Post a picture of this scuff mark you're referring to. If you've had it on three different phones and the rest of us don't have it, then there's obviously a disconnect here.

from my talks with HTC when you send the phone in to be repaired instead of exchanged they fix all the issues 100% because they are repaired by hand. i was assured when i got mine back it would have 0 chance of having anymore dust issues. so we'll see how that goes.
didn't have any of the other issues you mentioned though.

I have tried to photograph said defect, but to no avail. I have tried over and over again to, but the camera I have is a piece of junk.
I assure you what I said about it. Its not me doing anything wrong. I had it on my original phone and thus checked every time I received a replacement.
I do not know if the technicians are actually following the advice I gave them to the HTC rep to angle the phone to find it.
Recently I sent out a message to Google directly pleading to receive a brand new unit, I will probably not get that knowing how businesses work. I'm an accountant/consultant.
The ways things have turned out tell me that there is a fault in the manufacturing process, maybe localized to a certain "chain" if you will. How I got three of the same problems amazes me. I know it has been fixed because I have two other friends that have this phone without the problem of the scuff mark. They purchased the phone a month after it came out meaning they received a phone from a different batch.
I will update this thread again when I receive another replacement after the current ticket is resolved. Thanks for the responses

[Q] Screen Scratched?

So I just noticed a decent sized scratch on my fascinates screen.
It's in the middle of the screen, and I can feel it with a fingernail. The phone spends all day in my pocket, and I baby it, so I'm surprised. Never been dropped or anything.
Though I know it's morally ambigious, I was thinking about returning it to verizon under the guise of faulty GPS/not getting a lock so I could get a new one with a clean screen.
Anyone know of any reason this wouldn't work?
If I do this or not though, will def be getting a screen protector.

reasons it wouldn't work would be if the rep there knows the gps problem affects all fascinate units so they may only offer swapping to a different model. Also, the devilish giggling sounds you make as you try to scam them might give you away.
good luck!

Worth a shot. I'll have to return to stock and see. Nothing really to lose beyond having to re root if they say no.
Sent from my SCH-I500 using XDA App

Let me know if that works lol
Sent from my SCH-I500 using XDA App

UPDATE:
Returned under the guise of malfunctioning GPS, no problem at all.
She checked to see if the update had been applied though, and it was.

If I do this or not though, will def be getting a screen protector.
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Click to collapse
On a related subject, whats the best screen protector? I would like one that covers the entire front. Also, I thought these screens were hard to scratch except with sand? I have no scratches yet.

I find this hard to believe....these phones have gorilla glass....same as iphone.....go google it and watch some youtube videos of people stabbing their phones. I will never use crappy screen protector again.....i swear they are a scam. Just my two cents.
Sent from my SCH-I500 using XDA App

umm teeharding... gorilla glass isn't indestructable :/ I'd like to see a youtube video of someone rubbing sand paper on a display and then we'll talk.
how are screen protectors a scam when they tend to the need for which you bought them? sure we can say they are costly, but thats just one of those inequalities in life we should learn to deal with in a capitalistic society. :/

I can assure you that it is possible to scratch Gorilla Glass, as I did it.
What exactly did it? Couldn't tell you, but I was careless and overconfident in the GG, and had it in my pocket with keys and my headphones, and it was scratched up in a few weeks, though only one scratch was deep enough to feel with a fingernail.
Since I've gotten the new phone I decided to order the realook screen protector from amazon, and it has its own pocket, free of anything else. besides my wallet (leather, no metal or edges).
Trust me, I don't need to google the greatness of GG, I've had my own real life test done, and it failed. Phone was never dropped or handled roughly.

Yikes. Glad I got an Invisible Shield installed. So how is the new GPS? I'm considering returning mine as I also have GPS issues. It scared me when I read that it may be a hardware issue on these forums today.

poisonousjuice said:
reasons it wouldn't work would be if the rep there knows the gps problem affects all fascinate units so they may only offer swapping to a different model. Also, the devilish giggling sounds you make as you try to scam them might give you away.
good luck!
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Click to collapse
If its a known issue with the unit it specifically means they will NOT exchange the device. And def not for another one, given its the 1st one.
You will be told to wait for them to release an update that "fixes" the issue, and at which point, it doesn't, THEN the device is swapped out, for another identical model.
You can try returning the phone at that point, and depending who you get or what not, they may waive the restock fee, especially if you point out that you're returning a phone for an issue thats CLEARLY not your problem, and mention that the rep who sold you the phone didn't point it out.

@ [OP] How did the realooks do for you?
good day.

How many times did you exchange your mt4g?

Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted

I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.

5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.

this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?

Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...

Exchanged once to get a good screen

2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
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Click to collapse
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.

If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App

Exchanged once because the phone earpiece made a buzzing noise.

This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.

First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G

raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
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Click to collapse
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.

I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.

After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.

I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!

I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?

1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App

Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
Click to expand...
Click to collapse
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.

My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.

I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.

Do you have hardware problems? (POLL)

The phone has been out for most of us just little over a month and there have been many reports about front/rear glass cracking, so now I made this poll to see how many people actually have/had problems with their device.
Please note that this poll is only about hardware problems, so don't vote yes if you only had software related problems, thank you.
To be clear:
Vote yes: If you had glass cracking (with/without) a reason, flaps not closing properly, phone not being waterproof, etc
Vote no: If you had no problems, software related problems

Bump!
Don't forget to vote!

I voted yes due to a way too sensitive touchscreen - putting a screenprotector on however solves the problem, but I take it that it is the out of the box product we have to vote about...
(To the - right now 13 persons - who have voted no - does this also mean that you don't have the popping issue when pressing the screen? Or is this looked at as a feature...? https://www.youtube.com/watch?v=9JrfMjiNB9E)

Nope. I've had nothing wrong with the phone, no "popping", no "glass breaking" even though I accidentally did drop it today.
Nothing. I'm convinced most of you are playing baseball with your phones, or just being extremely picky.

Not any problem at all. This phone lives up to its expectations but i also keep it protected with case though.

i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.

Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.

charliebigpot said:
Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.
Click to expand...
Click to collapse
Yeah, that's the main reason why I made this poll, due to so 'many' people reporting issues with their phones it might scare people off that intend to buy the phone.
Sent from my C6603

Hmmm could there be a connection between the popping screens and the very sensitive screens? Mine has the popping and also a screen that sometimes during internet scrolling has a life of its own speedscrolling up to the top of homepages when lifting the finger from the screen - an issue I have never ever had before on any of my many previus phones...???

mohlsen8 said:
i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.
Click to expand...
Click to collapse
And most people complain the magnet is not strong enough! :laugh: Did you take photos?!

Yep:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883

And bump.
I would assume that more then 42 people have this phone on this forum.

The plastic frame is so weak, i drop once and inside the frame its cracked . After that i use a case then dropped again this time between part of the plastic frame n front glass a piece of part came out. Rest is very good. No prob at all.
Sent from my D5803 using XDA Free mobile app

hello,
"Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S
The Sony support told me to send them with charger and usb cable.
I am waiting for news... approx. 10 days...

NO issues so far... put a tempered glass screen protector on the phone pretty soon after buying it, but I never saw any screen popping or "life of its own" syndrom while I had the screen unprotected.

no issues so far , i had some bad experience with singapore firmware , but its all good now (using latest brazil firmware).
i did drop it a week ago , tempered glass cracked abit , phone also got abit of a spank on the top right corner, still water proof.
all good just no ****ing root

Sudden Death after two weeks.

Had this awesome phone since October 3rd. All fine and dandy till now, the vibration would work sometimes. It comes and goes but it's no biggie, I can live with it!

Gyroscope defect
Yes.
I had the phone for only 3 days and the phone suddenly stop rotating. I did a factory restore and even trying running the system test. Compass test tells me function is not available. Sony says it might be a hardware issue so I had to send it to Sony to get it fixed.

My mic has become strange. People say that I sound like I'm a mila away from it.

LG warranty replacement/repair thread

Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?

Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.

I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.

I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
[/QUOTE]

Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes

My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..

I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.

Pics are up. So disappointed with LG right now.

You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?

Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.

The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...

~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
Click to expand...
Click to collapse
Hopefully,semms like you've been through hell with it.

Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.

Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol

Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...

Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Click to collapse
Waranty or remove the cloth cover inside the chin

Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too

TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Click to collapse
Do you have a picture of what cloth cover do you remove i dont see what you talking about

Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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Click to collapse
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover

TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
Click to expand...
Click to collapse
You remove that by the hole or?