Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted
I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.
5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...
Exchanged once to get a good screen
2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Click to expand...
Click to collapse
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App
Exchanged once because the phone earpiece made a buzzing noise.
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G
raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
Click to expand...
Click to collapse
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App
Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
Click to expand...
Click to collapse
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
Related
WHen I first got the Slide it was awesome! The pictures it took looked great... but now my phone won't auto focus right... there is no manual focus... now it just takes awesome blurry out of focus pictures!
Is this happening to anyone elses phone? From the looks of the intertubez this will become a "known" issue with TMO
Are there any files the camera accesses for settings or the like that may be damaged? I have tried other ROMS and they all seem to have the same problem....
yup, happened to me too, i just got a warranty replacement and it's clear again. you have to call and get a new phone.
My camara was blurry the other day and I noticed it had condensation under the lens. It ended up drying out but the pics still arent as clear as they have been. Weird.
Sent from ROOTED MyTouch Slide
yea this same thing happened to mine and i just called them and got a replacement. i even tried resetting my phone before i sent it in and that didnt fix the problem so idk what causes it. Hopefully it doesnt happen again with my new one.
It started happening after this rave I played at.... the humidity inside was probably 100%
Yes, this happened to me as well. It would only focus on things literally about an inch from the lens. When wiping didnt fix the problem, T-mobile sent me a new Slide.
Blurry Cam
I just bought the MTslide about a week ago on craigslist and I too have the blurry focus issue, ive cleaned it, messed with settings all to no success. It only takes clear pictures if the object is an inch away. I of course do not have insurance cuz I bought on craigslist, is there anything I can do I'm desperate? I love this phone it's amazing but I dont want to have to go back to my CliqXT because of the camera (especially since its still on 1.5 till Motorola's "fairytale" update which they keep pushing aside)
------------------------
Black MyTouch Slide
Rooted w/ 16GB microSD
Motorola CliqXT
non-Rooted w/ 4GB microSD
So I just got my new Slide and it still has 2e
What is the best program to use to backup all the programs and crap before I unroot this one and send it back...
Yep.... Same deal with mine. Sending it into HTC for repair. It is stuck in Macro focus... Go up to something close and it will be fine.
Fine if you only want to take macro photos..... otherwise useless!
Sent from my T-Mobile myTouch 3G Slide using XDA App
I had the same problem with out of focus but it came down to condensation. I live in Florida and it has been hot and it is the same over the US right now. Everyone is using AC but going from cool and low humidity to hot and very high humidity well you build up condensation. I left my phone in the sun for about 45 minutes and then took some pics and it worked fine A few days later it was back to being blurry and tried the same thing. If I leave the phone in the house without going outside and take pics it is fine as well. Just going from on extreme to another it takes its toll. I do photopgraphy and when I go out to do a shoot I leave my camera in the trunk of my car to get rid of the condensation on the lens and mirros inside the camera.
I think i figured the problem out why everyone camera goes blurry.
I have the mytouch slide and the pictures were perfect and crystal clear. Then when the firmware 2.1 update came, that messed up the camera big time and made it barely unusable.
Please fix the issue!!!!
I just had mine replaced via warranty exchange. Just call, tell them you're having trouble, there's nothing on the lens, the water damage indicator is white, and it's still not working. You'll get a new one and if you don't have insurance they'll charge you ten bucks to deliver it to you.
I actually don't think it has anything to do with condensation or heat or humidity. Yes, all of those things can affect ANY lens on ANY phone, and the update may have even adversely affected certain handsets but this is a handset by handset issue. My father's mytouch slide got the update and still works better than my old camera did. It's a hardware problem with a certain batch of these phones. My wife's is still fine and she got it early on like me. The lens tries to focus and snaps back to its original position. It's a defect. You can play with the settings all you want, but other than minor adjustments and a lot of placebo effect, you're not gonna fix it.
tinpanalley said:
I just had mine replaced via warranty exchange. Just call, tell them you're having trouble, there's nothing on the lens, the water damage indicator is white, and it's still not working. You'll get a new one and if you don't have insurance they'll charge you ten bucks to deliver it to you.
I actually don't think it has anything to do with condensation or heat or humidity. Yes, all of those things can affect ANY lens on ANY phone, and the update may have even adversely affected certain handsets but this is a handset by handset issue. My father's mytouch slide got the update and still works better than my old camera did. It's a hardware problem with a certain batch of these phones. My wife's is still fine and she got it early on like me. The lens tries to focus and snaps back to its original position. It's a defect. You can play with the settings all you want, but other than minor adjustments and a lot of placebo effect, you're not gonna fix it.
Click to expand...
Click to collapse
I hear you. But i just got this two weeks ago in the store and the camera was perfect till after the update. I would hate to get a replacement for a silly camera. So debating to not care and keep the phone or just risk it and get a Warranty one
You have nothing to lose by getting a new one via warranty exchange. You don't even have to be without your phone. It comes to you in the mail, you backup your contacts, you hard reset the old one, you're done.
The camera won't get better, it will not improve, you'll have the new phone before you know it. And the slide is relatively new which means the longer you wait, the higher the likelihood that you get a manufacturer refurb. instead of the new one I got 2 days ago.
Just do it. Someone in your life will do something, you'll want the silly camera, and you'll go, "damn, I shoulda listened to that dude on the forum".
tinpanalley said:
You have nothing to lose by getting a new one via warranty exchange. You don't even have to be without your phone. It comes to you in the mail, you backup your contacts, you hard reset the old one, you're done.
The camera won't get better, it will not improve, you'll have the new phone before you know it. And the slide is relatively new which means the longer you wait, the higher the likelihood that you get a manufacturer refurb. instead of the new one I got 2 days ago.
Just do it. Someone in your life will do something, you'll want the silly camera, and you'll go, "damn, I shoulda listened to that dude on the forum".
Click to expand...
Click to collapse
Hahhahahahahaha
Thanks bro
snuggpugg said:
I just bought the MTslide about a week ago on craigslist and I too have the blurry focus issue, ive cleaned it, messed with settings all to no success. It only takes clear pictures if the object is an inch away. I of course do not have insurance cuz I bought on craigslist, is there anything I can do I'm desperate? I love this phone it's amazing but I dont want to have to go back to my CliqXT because of the camera (especially since its still on 1.5 till Motorola's "fairytale" update which they keep pushing aside)
------------------------
Black MyTouch Slide
Rooted w/ 16GB microSD
Motorola CliqXT
non-Rooted w/ 4GB microSD
Click to expand...
Click to collapse
I'm practically in the same boat. I called a few repair places up here in Seattle and since it's such a new phone, none of them were able to order parts. Does anyone know if HTC will repair it. Or even repair it if it's rooted?
I just had this problem with my wife's slide and having read similar threads on different forums including tmobile's, I called customer care and lied a little about doing all kinds of things to make sure it's hardware, like doing a factory reset. Never mention that it's rooted! Just play dumb and they'll send you a new phone under warranty. We got the new one yesterday and I rooted it while my wife was still at work, following the new root method as it came with the 1.35.x update.and flashed chiefz 1.35.x rooted ROM (she likes espresso). When she came home I took the old phone and installed the 1.27.x esprimg.img and then flashed the 1.35.x OTA (non root). Put it in the return box and gonna drop it at a UPS drop box today.
It sounds like a lot of steps, but it goes relatively quick.
Sent from my CM6 Slide
i'm currently experiencing the camera issue as well as my wifi not working (running CM6) ...it simply cannot see any networks. I tried even loading the latest nightly build to no avail. As my phone has a slight crack on one of the buttons I'm going to try and get a refurb and then possibly sell it for a G2
I'll reply how it goes
I honestly do not notice the blurry pictures issue that you guys are having. The pictures are awesome in light but gets a little grainy in low light conditions, other than that my pictures and videos are great. Are you guys complaining about low light pictures?
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
hi all,
i have been using my z for about a month now and i am now officially unhappy with it. the z hinge is not really an issue, i like the way it easily opens and closes without any snapping movement or stress in the mechanism. my concerns would be when i open it and use the keyboard, my phone squeaks a lot. i think the battery cover is the culprit. now my latest problem is that there are a lot of dust particles accumulating under the screen. i had 5 htc phones and this never happened before. it happened with my nokia's and se's, but never with my htc. so im disappointed with it. im very oc when it comes to my phone and i make sure that i clean my pockets from dust and lint to ensure its clean and dust free.
feel free to share your opinions.
thanks!
Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.
I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.
adrienspawn said:
Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.
Click to expand...
Click to collapse
i am using a protector and the dust is under the screen.
ddgarcia05 said:
I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.
Click to expand...
Click to collapse
i dont think they will do that. i actually chose this because this is the best and had it replaced already. no dead [ixels etc just dust getting under the screen
If you think the squeek is coming from the battery cover try putting on a hardcover and see if that helps? Also, I completely understnad how the squeekeness would be annoying.. I returned a Cliq because of it.
Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.
userfriendlyme said:
Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.
Click to expand...
Click to collapse
+1
I had my cliq replaced 3 times (it just wouldn't get reception).
If you do have problems with the build quality, then have it replaced. What you're experiencing is not normal.
Absolutely, if you're within 1 year, call them up and have them replace it under warranty. I am also not having any of those issues, so it might just be your specific unit. There's absolutely no reason to keep a phone that sucks.
thanks for the support. i dont think that htc will really do anything about it where i stay. but might as well give it a try. i checked again last night if it was just me, but there are MORE dusts now than before. tsk tsk
I haven't seen this with any mobile other than one that had a manufacturing defect. I certainly haven't seen this with any HTC devices either (and I'm no fanboy, this is my first HTC device).
Contact the OEM or your wireless provider. I've never used any protection for any of my mobile phones in the past decade and haven't had so much as a spec of dust under my screen. I had a single spec of dust in my PSP though and it drove me insane (it was shipped with the dust but I didn't have a receipt). Good luck!
thanks all!
i will be visiting their customer care sometime this week. have to absent myself due to work though. hope they can sort it out before the year ends. holidays are creeping and they are closed during this period as well.
>update
just sent it to the service center, they will be replacing the entire screen with the panel. the technician said it was like someone placed their finger under the screen. hopefully everything will be ok and no mishaps when i get it back on the 29th. another screen protector down the drain.
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
Has anyone else had bad luck with this phone? I just got a replacement and the earpiece on this one is bad too. This is my fifth phone in a year and tmobile is horrible with giving me another phone, basically they told me I have to pay for a new phone or get another slide.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I have had 8 slides send it back get another one. Find anything wrong with it send it back do the 3 times within 90 days and they will give u diff phone I know got one replaced with cliq 2 and second replaced with sk4g......just find anything wrong
kitila said:
I have had 8 slides send it back get another one. Find anything wrong with it send it back do the 3 times within 90 days and they will give u diff phone I know got one replaced with cliq 2 and second replaced with sk4g......just find anything wrong
Click to expand...
Click to collapse
'just find anything wrong'.... hope you feel good about what you do.
Had mine, my wifes and my sons since they came out and all 3 have been perfect. No need to "find anything" wrong to exchange them.
Don't get me wrong I love my slide but had probs with referbs. Dead screen,2 w/ blown speakers but that's cuz they are sent to tmo and tmo fixes the prob and then sends them back out,heck I got a referb with a red water mark b4.....but if u don't like the phone that is the only way to get a diff one from tmo with out paying.....oh sent from my slide
i've had
1. bad camera, blurry
2. blown speaker
3. bad camera again
4. touch screen stopped
5. blown speaker, i had this one for 48 hours.
now they're sending me a new one. awesome product htc
marty22877 said:
i've had
1. bad camera, blurry
2. blown speaker
3. bad camera again
4. touch screen stopped
5. blown speaker, i had this one for 48 hours.
now they're sending me a new one. awesome product htc
Click to expand...
Click to collapse
you've had some bad luck dude. Mine was completely fine
Since the phone release I've owned and flashed a gazillion times. Never had a problem with hardware though. I love this piece of crap
Sent from my fingertips using Android.
Mine never had any real problems. I didn't like how the phone was made of cheap plastic. It made the phone feel quite low end. But the phone itself was without fault. Maybe a little short on the power side (my phone had a tendency to crash under a load), but it was a very great phone throughout
My phone was great since June 10th, 2010. I did root it on the 31st of December and after that everything was even better.
Of course I don't own it now, but it's still in my house. (Passed down to the mom)
Before I got the slide, I had the G1. Replaced it 4 times. The slide hasn't been replaced once yet, knock on wood. Compared to phones like the G2, the design feels solid to me, and it's taken plenty of abuse.
Hard to say why so many are having trouble with the model, maybe a bad batch got produced or something. I think it's a great Mid-range phone. Except for the camera, that does suck.
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It is known to HTC/T-Mo that the MT3GS has many hardware issues. The largest problem being blurry CMOS in the camera. I've had my Slide replaced twice, once for blurry camera, second for defective radio.
Well i have to say i really liked this phone its ui is butter smooth and the screen is super nice, however after recieving my second replacement this morning i cant help but feel this phone is plauged with build quality issues. Both phones had yellow tint same degree purple spot is real bad on replacement phone and it seems to have some crazy banding I also found a small transparant circle in the middle of the screen like burn or something.
Going to try a third and prey I get a working one , but im already thinking i should swap to sensation as i dont want to be swapping phones looking for that perfect one, shame becouse for me this phone dumps on sensation however the build quality at samsung really lets things down.
first build was korea finished china 08.11
second build was korea finished china 06.11
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
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ChongoDroid said:
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
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Click to collapse
Same with me, just that I'm not so lucky with everything else
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took me a couple to get one i was happy with but now i wouldnt look back for anything great piece of hardware cant put mine down even like 3-4 months after i got my good one
yeh going to be gutted if i have to go to sensation becouse i really like this device , fingers and toes crossed that third is the one
at least much better then HTC
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My story
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Bassarnis said:
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Click to expand...
Click to collapse
Feel your pain there fella and wouldent wish that bad experiance for anyone, the fact you got a gtx580 and 8 gigs of ram kinda puts the price of the phone in perspective and why we shouldent be content with these faults.
well third phone arrived today still got yellow tint , also has transparent lines that run down screen and if you use screen side on there is also some weird banding taking place , this has purple spot as well.
Totally gutted with samsung 3 phones now all with same kind of faults marks on screen yellow tint and purple spot. I said i wouldent but will trying one more exchange tomorrow then giving up on this phone.
Shame samsungs build quality is so bad :/
i had a very similar spot (to your 2nd sgs2). it was even bigger (1-2cm) and it had a very low mic volume.
so i returned it.
my 2nd sgs2 has still a bit low mic volume but its acceptable and the screen is just fine.
at first i thought i can see a battery through the screen but then it seemed more to be a dried up drop or something to me.
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
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Well, I think I'm very lucky, because I've bought my phone on eBay (no warranty) in the first month that it was launched (probably one of the first batches), and I have no issues at all. I'm extremely pleased with my device in all its aspects. Nevertheless, if I had experienced such issues (specially the customer service in Greece) I would be very disappointed also.
Likewise first batch no problems .
jje
No problem with mine. Although maybe on a very white image or screen the very left of my screen might be very very very slightly tiny bit darker. Could be me seeing things. Only started looking after reading threads like this though.
Doesn't bother me if it is because I can't really notice it.
My s2 was warped (crooked) right out of the box, low headset volume (even maxed via secret code) low mic volume and poor wifi.
I sent it in through bell for warranty and am still waiting to get it back. If my issues are not fixed I am selling it and never buying Samsung again. My sample should have never left the factory in that condition. At this price point, it's unacceptable.
Only problem with mine is a dead pixel and some overheating when playing heavy games. Its so amazing otherwise though
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Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
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agbbah said:
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
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Click to expand...
Click to collapse
alarming amount of a complains for this phone.
i havent heard of any other phone having even 1\10th of the problems seen on this single hand set.
its is easily one of the most defective phones of 2011
not a recommended buy
Wow so many issues. I never imagined. Well my device was perfect from the start. Without a doubt the best phone I have ever had. It drives circles around my retired iPhone 4. Which to be honest I'm on my 4th iPhone 4. The first had a defective battery. The second the screen died on me. The third had a faulty home button after about 3 months. So now I am on number 4. Every time I got a new device, not refurbed.
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stewart30 said:
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
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Click to expand...
Click to collapse
dont think so , never had any problems with home button on any of the devices ive recieved.
Well i recieved 4th samsung phone today got a small hair line scratch on bevel that runs around screen , transparent lines that run down screen and noticable with darker backgrounds. Hardly any yellow tint to be fair but pink spot in camera still there.
Giving up now on owning this phone, shame samsungs build quality is so bad becouse i really do like this device and how it performs in other aspects such as browsing games and system ui.
all 4 phones manufactured korea finished china
08/11
07/11
06/11
06/11