Database Users

Water damaged phone.. Help :(

UPDATE: The phone is magically fixed!
Hey guys!
So i was at a party 2 nights ago, and I lost my S2. I finally found it in the morning, it had been outside all night, and then I realised that it had been raining heavily.
I took the battery, sim card and micro sd card out and placed the phone somewhere warm and let it dry for about a day and a half. I plugged it in earlier, and it started charging fine, and then I turned the phone on.
It booted up. The hardware buttons are working fine, and the touch buttons below the screen also work, but the screen is completely unresponsive
EDIT: Just as I posted this, i got signal, so only problem i can see is the touch-screen
Is there anything I can do, or is this phone screwed?
I cant remember if I have Vodafone's insurance or not, I'm praying to god I do :/

Put it in a bag of rice and let it dry out even more

Look this thread:
http://forum.xda-developers.com/showthread.php?t=1128594
You'll find some tips that might be useful

danstah said:
Put it in a bag of rice and let it dry out even more
Click to expand...
Click to collapse
I was gonna say.... put it in rice. Should dry up faster

Had good result with silicate packets (the little bags in shoeboxes and many electrical goods) and rice. But let everything dry for days and don't reassemble - left my old PMP for 5 days after a toilet swim, still working. Smells great too. Honest.

Thanks for the replies guys. I've now put the phone in a bag of rice so I guess I just have to wait and see.

Lol keep us updated!

The problem could by the fact that the digitizer on capacitive screens are very sensitive, it sounds as if that may have been damaged.l I would think that the only thing you can do is to replace the touch screen, because it is gorilla glass and the fact the entire phone would need dismantling, If it isn't insured I would expect it wouldn't be cheap to get replaced. But you should be thankful that you entire phone didn't die, I mean you were quite lucky there. I broke my old hero by leaving it out side for 5-10 min whilst it was raining.

Bad news guys, its still not working.
Cant believe I let this happen, I need some trousers with tighter pockets for this damn phone! (and perhaps not carry it with me when I'm drinking haha)
Luckily its covered under my home insurance.
Do I get a new one or get it repaired?
Edit: Its also bloody ironic that I had just put a pattern unlock screen on my phone, so now I cant back up the contents because its locked! Is there any way to get round this? Or external ways to control the phone so I can get into it?
Cheers

There's insurance that covers phone water damage?

Hazlynch, you really need to keep it much, much longer than one day in the rice.
Trust me, apart from my aforementioned toilet episode, I've also lost phones and PMPs in the snow - all have worked again, but the shortest dessicating time was 3 days.
One day is simply not enough - not saying 100% it'll work after 5 days, but 100% certain it won't after one.
For the record, lost my Cowon S9 (OLED touchscreen) in a snowdrift - 5 days dessicating and worked - still going strong.

Ah right thanks for that info! From what I heard about the digitizer being sensitive I'm not very hopeful, but it wont harm to leave it in the rice longer.

I wasn't with my S9 either, but it surprised me, especially also being a touchscreen device too.
Remember to disassemble as much as you can from the phone - all cards and battery out but also in the box/bag - you need to expose as much surface area as possible of the device to the dessicant.
Try my silicate bag tip posted earlier too!
Let us know wha'ppen?

Ready to give it a try? How's it looking/feeling?

I managed to find some silica packets like you said so I put them in with the rice.
Just turned it on, but still no touchscreen responce

hazlynch said:
I managed to find some silica packets like you said so I put them in with the rice.
Just turned it on, but still no touchscreen responce
Click to expand...
Click to collapse
Shame - not optimistic.. A couple more days won't hurt if you have the patience!

Yeah, I wont be able to get anything done about the insurance stuff for a few days anyway, so I'll leave it in there for longer. Starting to miss it now! Haha.
Oh and thanks again for everyone's help on this!

My situation has taken an unexpected turn... Went into vodafone a couple of weeks ago and explained that the touchscreen had stopped working.
They tried to factory reset and do other things to fix it to no avail, so they sent it off to their repair centre to fix.
I received it back today, with a letter which stated that it was thoroughly tested and inspected, and that they found that the fault had been caused by water damage. They explained that water damage falls outside of the manufacturers warranty and they could not repair it.
They also sent a picture which helped to show the extent of the corrosion, which looked a bit nasty.
I turned on the phone anyway when i recieved it, and to my great surprise... it is working - apparently flawlessly.
So it is a happy ending - and has proved to me how badass this phone is

hazlynch said:
My situation has taken an unexpected turn... Went into vodafone a couple of weeks ago and explained that the touchscreen had stopped working.
They tried to factory reset and do other things to fix it to no avail, so they sent it off to their repair centre to fix.
I received it back today, with a letter which stated that it was thoroughly tested and inspected, and that they found that the fault had been caused by water damage. They explained that water damage falls outside of the manufacturers warranty and they could not repair it.
They also sent a picture which helped to show the extent of the corrosion, which looked a bit nasty.
I turned on the phone anyway when i recieved it, and to my great surprise... it is working - apparently flawlessly.
So it is a happy ending - and has proved to me how badass this phone is
Click to expand...
Click to collapse
This has me worried haha. My SGS2 has recently took a bit of a bath as well. The phone worked perfectly fine after sitting off overnight drying out. However after about 3 days it started random hang up and shut offs. I sent it in to a repair center a week ago and i am just hoping for the best. I dont have high hopes that they will replace it as it was water damage but i suppose its worth a shot for a $600 phone.
If they dont replace/repair it i will be taking it apart and cleaning it in hopes that i can make it work.

Here is my old sgs2 after a dip in the ocean. No insurance either. What you guys think?
Sent from my GT-I9100 using XDA Premium App

Samsung Warranty

I have just had this recommendation form Samsung - don't take your phone outside if it is going to rain.
Thankfully there is not a problem with my phone.
A friend used their phone once in the rain and a coupe of months later after a nightly recharge the phone would not switch on (it was left on the previous night). The phone prior to this would take a couple of attempts to switch on, but when it was on it did everything fine and the phone hardly ever got switched off - so no real reason to return it for servicing. Servicing reported traces of water and thus invalided the warranty.
To say that we should never take our phone out in the rain is an appalling attitude to a device by it's very nature is meant to be taken with us outside.

fred_up said:
I
To say that we should never take our phone out in the rain is an appalling attitude to a device by it's very nature is meant to be taken with us outside.
Condensation rather than rain is the usual problem for water damage .
Its not waterproof and i would not use mine in the rain full stop .
jje
Click to expand...
Click to collapse

fred_up said:
I have just had this recommendation form Samsung - don't take your phone outside if it is going to rain.
Thankfully there is not a problem with my phone.
A friend used their phone once in the rain and a coupe of months later after a nightly recharge the phone would not switch on (it was left on the previous night). The phone prior to this would take a couple of attempts to switch on, but when it was on it did everything fine and the phone hardly ever got switched off - so no real reason to return it for servicing. Servicing reported traces of water and thus invalided the warranty.
To say that we should never take our phone out in the rain is an appalling attitude to a device by it's very nature is meant to be taken with us outside.
Click to expand...
Click to collapse
My USB port had been playing up for a while and I sent it off to the service centre, it got the exact same diagnosis. I didn't even take it near my bathroom as I was worried about condensation but I do remember changing a song when it was drizzling a couple of times so guess that did it.

Buy a Defy.
It's waterproof...

Although certainly not waterproof, I believe my Otterbox Commuter case helps with water resistance. But yeah, I wouldn't even think of using my phone in the rain. That said though, I have used my phone while it's snowing .. probably similar amount of risk.

I think they meant not to take it out of your pocket or use it in the rain. I doubt they meant leave it at home.
Anyway, like all past phones, my S2 stays sheltered until I'm out if the rain.
Sent from my GT-I9100T

Do you have hardware problems? (POLL)

The phone has been out for most of us just little over a month and there have been many reports about front/rear glass cracking, so now I made this poll to see how many people actually have/had problems with their device.
Please note that this poll is only about hardware problems, so don't vote yes if you only had software related problems, thank you.
To be clear:
Vote yes: If you had glass cracking (with/without) a reason, flaps not closing properly, phone not being waterproof, etc
Vote no: If you had no problems, software related problems

Bump!
Don't forget to vote!

I voted yes due to a way too sensitive touchscreen - putting a screenprotector on however solves the problem, but I take it that it is the out of the box product we have to vote about...
(To the - right now 13 persons - who have voted no - does this also mean that you don't have the popping issue when pressing the screen? Or is this looked at as a feature...? https://www.youtube.com/watch?v=9JrfMjiNB9E)

Nope. I've had nothing wrong with the phone, no "popping", no "glass breaking" even though I accidentally did drop it today.
Nothing. I'm convinced most of you are playing baseball with your phones, or just being extremely picky.

Not any problem at all. This phone lives up to its expectations but i also keep it protected with case though.

i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.

Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.

charliebigpot said:
Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.
Click to expand...
Click to collapse
Yeah, that's the main reason why I made this poll, due to so 'many' people reporting issues with their phones it might scare people off that intend to buy the phone.
Sent from my C6603

Hmmm could there be a connection between the popping screens and the very sensitive screens? Mine has the popping and also a screen that sometimes during internet scrolling has a life of its own speedscrolling up to the top of homepages when lifting the finger from the screen - an issue I have never ever had before on any of my many previus phones...???

mohlsen8 said:
i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.
Click to expand...
Click to collapse
And most people complain the magnet is not strong enough! :laugh: Did you take photos?!

Yep:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883

And bump.
I would assume that more then 42 people have this phone on this forum.

The plastic frame is so weak, i drop once and inside the frame its cracked . After that i use a case then dropped again this time between part of the plastic frame n front glass a piece of part came out. Rest is very good. No prob at all.
Sent from my D5803 using XDA Free mobile app

hello,
"Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S
The Sony support told me to send them with charger and usb cable.
I am waiting for news... approx. 10 days...

NO issues so far... put a tempered glass screen protector on the phone pretty soon after buying it, but I never saw any screen popping or "life of its own" syndrom while I had the screen unprotected.

no issues so far , i had some bad experience with singapore firmware , but its all good now (using latest brazil firmware).
i did drop it a week ago , tempered glass cracked abit , phone also got abit of a spank on the top right corner, still water proof.
all good just no ****ing root

Sudden Death after two weeks.

Had this awesome phone since October 3rd. All fine and dandy till now, the vibration would work sometimes. It comes and goes but it's no biggie, I can live with it!

Gyroscope defect
Yes.
I had the phone for only 3 days and the phone suddenly stop rotating. I did a factory restore and even trying running the system test. Compass test tells me function is not available. Sony says it might be a hardware issue so I had to send it to Sony to get it fixed.

My mic has become strange. People say that I sound like I'm a mila away from it.

[Q] To claim or not to claim? S5 mysteriously survives dive into bubbly bucket.

Hi Everyone
I'd like to start off by apologizing that my first post is a question - as the welcome message so nicely encouraged helpful posts I promise I do have skills (not related to my question though, only software) & in future, when I have time, will hopefully manage to post something helpful. You can have a good lol at the stupid situation I've gotten myself into though.
I've looked over the internet for days but can't seem to find anyone in the exact same situation as myself... In a way I am extremely lucky but kinda not because now I've been left with a dilemma.
I have a Galaxy S5 and lo & behold it fell off the arm of the chair into a bucket of water (sadly not just any water but containing thoroughly diluted Fairy washing up liquid) which I was using to clean the floor an hour earlier. (Bucket placement fail. Rest assured I now always remove the bucket to the bathroom straight after cleaning.) It was submerged for ~2 seconds, was turned on at the time and when removed it was in the process of shutting itself down. Stupidly, my first instinct was to turn it back on (I know it's actually irrelevant but I was pretty uneducated on water damage before this happened so I thought if it came back on it was a good sign.) It began booting up normally but my second instinct was arguably more intelligent and I turned it back off again.
I went off to dissassemble it & just as I was thinking about how lucky it was that the S5 was water resistant I suddenly noticed a gap where the battery cover had come away (probably from the impact of hitting the bottom of the bucket - it fell bottom first and it was very shallow - still deeper than a phone.) That sucked. On removing it it was painfully obvious that water had got into it - everywhere - the water indicator behind the battery is so red it's half fallen off. So at this point I just consigned myself to claiming on my insurance (it is covered for this situation thankfully but there's an excess) and left it in pieces for a few minutes. I really stupidly turned it on again - just to check (please don't tell me off, I totally admit at this point I hadn't read on google this was a bad thing to do) - and the display did not work at this point, it constantly vibrated until I removed the battery again but I was erroneously relieved that it had powered on.
Remembering I had an emergency wet electronics pack - a rich name for a plastic bag with 2 big packets of silica gel in it - I thought I might as well try it (although I really did think there was no hope at this point.) I left it - and the battery - in the packet overnight and tried again in the morning - still no display (vibrating had stopped =)) I returned it to the emergency packet where I pretty much forgot about it for 3-4 days booting up my old S3 mini to use in the meantime. (Pay as you go so I still couldn't ring the 25p a minute insurance line.)
I was just about to pop to a relatives to use the house phone to make my claim when I thought I'd give it the S5 one last shot, not expecting anything, I pressed the power button & realised it wouldn't power on at all, so I wiped it with alcohol (having finally googled my problem... the cleaning kind, not the drinking kind), dried that off, plugged it in and lo & behold - again - it appears to work perfectly. This, ironically, is the crux of the problem.
I've read the insurance T& Cs over and over and whilst it covers water damage it says, in a totally unrelated section, that it doesn't cover damage that does not prevent the normal functioning of the device.
So I started googling some more. I read that water damaged devices may have some problems (namedly with the screen, audio or signal) yet I have none of these. I am ridiculously paranoid that every bit of lag is water damage but then again I have a lot of apps installed *naughty* so it's probably not... and tbh it does perform pretty well (my nonwater damaged laptop is lagging as I type & the S3 mini performs worse.) I also read that water-damaged devices frequently appear to work then give up the ghost within a few days of drowning - this also didn't happen. Aside from the indicator being red (and possibly soap residue inside knowing my luck) it's working. So, because of the fairly large excess I haven't reported it yet (there is no time limit on when you report the damage on my cover, I assume this is because most people want their phone replaced sooner rather than later.).
Soooo... phone is still working what I think is fine. Battery life sucks but tbf I think that's the case with all the droids I've had, if it did actually become a problem it's likely fixably by replacing the battery anyway. What I want to know is do I ring the insurance people anyway? There's no T & Cs regarding time of accident or when it breaks la de da but the clause that's worrying me is that the phone has to not be functioning normally. I don't want them saying "you can't have a new phone because it still works" and then snidily cancelling my insurance the next day because they know there is a heightenend future risk of breakdown. Or is water damage so bad that they will replace it anyway regardless of whether it's showing any signs of damage yet? I just want to know what the typical approach to that is.
I'd also like to know, based on the high-level of detail I've provided on what occured post-plunge - what are the odds & likely timescales of future breakdown? Is most the damage likely to have been done by now or is it still likely to turn into a brick at any second? If problems emerge are they likely to appear gradually or suddenly? It has been 4 weeks since the incident. I think I can safely rely on it day to day at this point but do you think it could last another 4 weeks? 4 months?
I guess I could dunk it again just to be sure it breaks :angel: but that seems like such a waste, both of the phone & the excess money... and not to mention stupid if there were any problems with the claims process or the new phone...
Thank you very much, Im really not much of an expert on what water does to phones. Especially not fairy liquid.
Many thanks
AngelzEye
TL;DR = Dunked S5 in water, waterproof cover failed on impact, did turn it back on whilst wet *idiot*, left it in emergency wet electronics pack for 3-4 days, works perfectly, insured for water damage but there's a clause that says damage that doesn't affect the normal functioning isn't covered - I'm guessing their talking about minor cracks here but does it apply to me? . What the hell do I do?? Should I break it properly and claim because the future risk of problems is so great, do I just wait it out and claim only if problems happen, will I get a replacement if i ring the insurance or will they refuse to replace it cos it still works and threaten my future cover.

Screen + back stick out, blurry pictures... Problem thread

Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.

I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk

I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.

Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.

CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
Click to expand...
Click to collapse
Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:

oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
Click to expand...
Click to collapse
Would you have to pay?

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on

Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Click to expand...
Click to collapse
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!

XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
Click to expand...
Click to collapse
Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.

Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk

My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?

Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...

Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.

I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.

How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.