Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
(update: after a number of returns, detailed below, I've thrown my hands up in frustration and moved on to another phone.)
tobin_o said:
Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
Click to expand...
Click to collapse
Here is my exprience:
http://forum.xda-developers.com/showthread.php?p=52438047
so all in all, i dont have anything bad to say about em. heck they even changed the covers .D
HTC is a company from Taiwan. I have to say, they don't treat us like this over here.
Repair Story from Pakistan
I just got back my phone with camera purple haze fixed. They replaced the camera in my HTC One.
I gave them my phone yesterday and to my surprise holding my phone in perfect condition right now within 24 hours.
Amazed at their extremely efficient service
tobin_o said:
Well, I was in the process of putting my phone back to stock so I could get the camera replacement (purple haze problem) done while the warranty was in place... except somehow the eMMC screwed up while going back to stock. The bootloader still runs, so HTC can at least see that I unlocked the phone before it screwed up... and likely voided my warranty.
I talked with HTC in HK (where I bought it; I'm in GZ now), figuring I'd be on the hook for the memory fix but also the camera now, too.
In fact, they were pretty cool about it - they said if they could fix the memory and get it back to stock without replacing the motherboard, they'd cover it under the warranty. Even if the motherboard had to be replaced, they'd charge me for that, but then still cover the camera replacement under the warranty!
Have to say, that wasn't the response I was expecting. On top of that, they accepted my phone in the GZ location and sent it back to HK, for free.
The phone's still in processing now, so it's not final yet, but so far I'm pretty impressed with HTC service...
Click to expand...
Click to collapse
how long gonna take to repair it? i'm planning to replace the camera, on my vacation in HK.
Well, OK, time for an update to my original story:
So I got the phone back from HTC:
- Camera replaced, purple haze gone. Yay!
- eMMC (entire mainboard) fixed at a cost of approx. USD$213; oh well, my fault.
- Surprise - back casing replaced for free, without prompt from my side. Reason given was "Beats logo print quality poor" (ironically, the Beats logo on the new casing is wiping off even faster than before)
Anyway, so I had the phone back in my hands, and was initially pretty happy. Signal reception seemed a bit... off... but I figured it was maybe down to being in poor reception spot in China, or needing a factory reset, or even that I should get a new SIM card after more than 2 years.
Less than a day later, I realized there was something seriously wrong. 3G was seriously unstable in most places where it used to be strong, and even phone calls would drop out abruptly. Locking the phone down to 2G seemed to help a lot, but maybe not quite perfect, either. Regardless, staying on 2G is no good. Here's the unfortunate part: I was so determined to believe within the first evening that even *if* anything was wrong, that it couldn't possibly be the phone. By the time I realized it was the phone, I had already unlocked it, in order to root it. Why? Because I'm in China, and since the Tiananmen Square anniversary, anything related to Google is totally blocked, including Google Play, Mail, Contacts, Mail, Calendar, Translate, etc. which means SSH or VPN is a must, which means unlocking->rooting.
So I get it back to HTC in HK, and explain very kindly that while I appreciate the camera being fixed, that I think they've given me a borked 3G radio. I explain that it's unlocked, only because of the situation in China, and they're very understanding about this, as apparently they've heard this from many other customers, too.
I get the phone back later, and same issue. They state that they just replaced the "upper board" which apparently handles the radio. Worst thing is that they don't even know if they've fixed it or not, because I realize the 3G radio problem in HK is far less severe, and therefore far less obvious, although definitely still apparent throughout a day of usage. Even for myself, I didn't realize the problem was still there until after the service center was closed. This leads me to believe that it might be the antenna embedded within the back casing (which they replaced in the original repair because of the bloody Beats logo... which I didn't even ask for...), because of the far better 3G coverage in HK compared to anywhere in mainland China.
I get back in touch with HTC HK, and explain the situation. They try to be understanding, but they're unsure about what to do about this. I tell them I think it's the back casing. They seem open to that idea, but then go on to explain to me that their lenience with the unlocked status of the phone only extends to repairs that don't involve mainboard replacement. If it were to come down to that, they'd want to charge me another ~USD$213.
It gets better: I had been using an old Sony Xperia Play during the time that my HTC was out of my hands, and was using a SIM card holder in it. I stupidly placed the empty holder back into its SIM slot during the most recent HTC pickup, and when I tried to remove the SIM holder from the Sony later, it had snagged on something... probably one of the electronic contacts for the SIM card. Long story short, I got the holder out, but the SIM slot in the Xperia is busted. Yay...
Faced with my HTC One being gone again for a while, and no certainty at all about whether it would come back to me any better than before, and no longer having a backup phone, I bought a OnePlus One. Despite all the crap you read about delays with their invite system and shipping, etc... if you buy it domestically, it's delivered to your hands in less than 24hrs from clicking "Buy" on their website. Nice. Although OPO has a couple of issues, too, but that's for another post.
As for HTC... I hope they might try replacing the back casing this time (at no expense to me) and that this might resolve the situation. As troublesome as this whole service situation has been since the purple haze camera started it, I still love the phone, and think it's definitely the best phone I've ever owned, and one of the best phones ever made. Even with the improvements made, the M8 doesn't beat it, either. I'm very anxious to see what HTC does with the M9...
Final update on what started as a "nice" service repair story at HTC in HK:
Got my HTC One back from HK repair... again. Given the lousy signal strength, the fact that they'd already tried replacing the "upper board" which apparently hosts the radio, the hotter (than normal) temperature and lousy battery life, I figured the issue was probably with the antenna in the back casing (which they needlessly replaced the first time because the 'Beats' logo was wearing off), and told them so in a very polite and patiently-phrased letter I attached, concluding that this might easily be fixed with a replacement of the back casing - no big deal right? Since they replaced it the first time only because of the 'Beats' logo.
So, yeah, I finally get it back... and what's the result? They interpreted my letter as meaning the bad battery life must be the result of a bad battery, and replaced it. That was it. So my radio still sucks, the battery is slightly better, but still not as good as it was originally, the overall casing came back totally filthy, which took a good deal of cleaning... and the best part? Now my speakers, which previously worked perfectly, are constantly cutting out during playback of any song. Yay. Another problem that wasn't there before.
Basically, it seems can't seem to do a full and proper testing and evaluation of a returned phone, not even when I'm continuously pointing them in the right direction. Furthermore, they keep returning my phone with new problems that never existed in the first place. The former is greatly frustrating, but the latter really burns me.
To HTC (if you happen across this): you guys have great, world-class designers in your company, such that your products are beautiful and hit almost all the right keys for me... BUT... you have SERIOUS issues, both in your factory (my original phone had weirdly mismatching casing and the purple-haze camera) and even more in your after-sales repair. Your next phone (M9) is going to have to be out-of-this-world for me to even consider going down this road with you again. My OnePlus certainly isn't perfect, but it's awfully close, at less than half the price that I paid for my M7. Please get your act together... soon.
Related
I sent my Imate JasJar in to the repair company in the UK (SBE). The problem was an extremely loose screen hinge. It was so loose that the screen would move freely past the usual 180 degree stop. It would also click when opening and closing the screen.
I decided to email Imate and ask there opinion on what to do about this. They immediately responded saying that I should send it in for repair, and they duely issued me with an RMA number, and procedure for getting it shipped to SBE. All of which I did with no problem at all. so far so good.
7 days later, and I get a letter in the post from SBE, stating that they have found the screen to be dead and have replaced some screen connectors, and that it is not covered under warranty and that I now owe them £40 before they will repair and send it back to me. They have got to be kidding me..
There has never been any form of electrical problem with the device whatsoever. I only had a purely mechanical fault that I-Mate themselves agreed to fix under RMA conditions.
I am absolutely furious, as I have tried to get hold of the i-mate representatives on 4 occasions with no success. I think they are ignoring me now. And i cant even get through to SBE on the telephone..
What the hell is going on.......I bought this device at considerable cost, for the price of a small laptop, and it has lasted me less than 3 months, and now I have this to deal with....
Anyone have any contacts within Imate or SBE that I can talk to? Or any advice for me in progressing this further.
I dread to think what my JasJar will look like when and if I ever get it back. Not to mention the fact that I've been without it for 2 weeks now, and that is very hard to deal with in itself.
My advice to anyone who is considering buying one of these devices would be - what a great bit of kit, has its little quirks, but nothing you cant work around, well worth buying, only dont buy it from I-Mate, go for the Orange, O2 or T-Mobile versions, because at least you will be able to use there warranty channels.
I'd keep trying Imate. Be polite but firm in your emails, ask if they authorised the repair of the screen and state that as far as you were aware this has been done when there was no fault there in the first place with no authorisation from you...
Then
It might not be a bad idea to write to SBE enclosing a copy of your original email to Imate describing the fault you had.
State very clearly in the letter that there was no screen fault when you sent the unit to them and that they have 7 days to repair the device and return it to you in a fully functioning state.
Copy everything you have on this then pass it all on to your local trading standards... you must give a company you have issues with reasonable time to respond, so 7 days should be fair enough.
I'm presuming here that you definitely didn't have a fault with the screen?
If Imate have told them to repair it under warranty I don't see why they are trying to charge you, if Imate or you didn't authorise the repair to the screen then the company doesn't really have a leg to stand on and trading standards should be involved. I can't see why dead screen wouldn't be covered by a warranty anyway..
It's concerning me, my MDA pro is currently away to fix this very issue (a dead screen).
Lots of people have problems with I-Mate support. Look here:
http://www.howardforums.com/showthread.php?p=6599566#post6599566
oh boy! this worries me too as my Jasjar was already shipped to be replaced.
If it's been damaged in transit, then presumably the next step is to claim on the postal insurance you used.
Joe
warranty claim honoured, arrives back tonight
I've managed to convince them (Imate and SBE) that this is indeed a warranty claim, and they have now agreed to repair it as such.
They're trying to tell me that normally this type of damage is not covered under warranty, but will make an exception - this time only. (can you believe it)
All I know is that when I sent it in to them it had a mechanical fault that they originally agreed to repair under warranty and duely issued an RMA number. There was never any type of dead display (this is what they claim).
I've fought hard to get them to agree to repair it, what a battle it's been.
I only hope that when I receive it tonight, it will be in good condition, and look as it did when I sent it in, except of course for a repaired hinge.
I'll report back tonight when I recieve it.....
good luck.
I received a replacement MDA pro yesterday, after my screen died, under warranty, however the space key is dodgy on the new one, I'll see how I get on with it for the next week and decide whether to return it or not!
faulty, sent it back...ggrrrrr
Unpacked and examined it thoroughly, first impressions were.....very good, they have actually replaced the whole display case and hinge, looks gr8, and hinge is now very tight, as it should be. so far so good, but wait.....
Installed battery and powered it up......the screen is displaying everything upside down and back to front......can't believe it.
I soft reset it.....no difference.. I hard reset it....no success, still the same.
I even tried re flashing the firmware with factory imate release, but still the same......
I tried the screen in every possible position, but no matter what I do, still the same inverted bloody image.
I'm so pissed off. I've sent it back in to them for another round.
So much for quality control.
Will keep you guys updated.
I can add to this...
I do repair phones and there was one case in which Jasjar was rotating 360 deg and everything on the screen was looking as a mirror image..
If u carefully look at the manual u will see that there's a bunch of cable which pass thru a small hole and then again spread in the touch screen panel part...
the hinge is actually revetted and locked..but if somebody applies a bit of pressure the revet loses the grip and thus allows 360 deg rotation..
but by doing this it twists the wires so much that they get stressed and do not pass right info to the display..
What I did I untangled the bunch and I got back the screen working fine...only the switch outside(for taking and rejecting call when screen is shut) are not working....but everything is just fine...
so people at service center might not hv done their job perfectly
Re: faulty, sent it back...ggrrrrr
I sent an Imate sp3i to SBE and the hamfisted numptys cracked the aeriel cover when they removed it. Also, the chewed up the warranty sticker removing the screw and didn't apply a new one. Sadly I only noticed the cracked aeriel cover when taking it out of SBE's packing box 5 weeks later - I'd only done a cursory check on the fault repair when it arrived :-(
Warranty Issue
If you are going to check on jasjar when you buy it, it comes with a sticker in front giving you instruction to rotate the screen 180 degrees clockwise. When you try to rotate it the other way around, the coaxial cable that connects the lcd to the board panel will break giving you a white screen or sometimes display is there but touch screen is not responding. When the technician opens the device he will see it immidiately and from there they will consider it customer abuse meaning you voided the warranty and you will be charged for the repair
Warranty Issue
If you are going to check on jasjar when you buy it, it comes with a sticker in front giving you instruction to rotate the screen 180 degrees clockwise. When you try to rotate it the other way around, the coaxial cable that connects the lcd to the board panel will break giving you a white screen or sometimes display is there but touch screen is not responding. When the technician opens the device he will see it immidiately and from there they will consider it customer abuse meaning you voided the warranty and you will be charged for the repair
For the love of god....surely we dont have such stupid people in this world.
Latest Update: SBE say that the machine has failed quality control and is with the technicians.
They won't tell me anything more...I'll just to have wait and see what they blame it on this time. No doubt they'll come up with some **** and bull story blaming me in one way or another, and then try to charge me too.
Will keep you updated when I find out more. There is no sense of urgency with this company, so frustrating. At least my Sony Ericsson P900 is holding up perfectly while I wait.
I have to say the QC on these devices is very poor.
MDA #1: Clicking hinge, something to do with the plastic shell at the back where the USB port is I thought.
MDA #2: Metal plate not glued in correct and scaping my face during calls (it's quite a sharp edge)
MDA #3: Dodgy keyboard - keys sticking out and whole keyboard set at a rotated angle.
MDA #4: Dogdy hinge again, very loose, looked like a refurb to me
MDA #5: Camera fault - big white blown pixel in camera itself (not the screen)
Result? I got a Vario and took up the early Jan O2 Exec offer. Exec is fine by the way, but they creak more than MDA's (dunno why).
Vario is def. built more solidly. And the P900 you mentioned keeping you going just demonstrates the quality differences. A P900/910 is one of the few phones which will withstand a nuclear holocaust (probly) and is built like a brick sh*thouse.
Sony build em like Merc's and HTC build em like Vauxhalls (Holden for our antipodean friends, and Opel for our European friends).
Update
I've just been told that they're(SBE) awaiting spares from Dubai, but they cant tell me what's wrong with it????? so who knows how long this will take.
This is so frustrating, but hey I've got my trusty P900.
I've been told that they are still awaiting spares which should arrive by the end of next week. ???????? (They tell me 6 weeks to get the shipment in)
Can't f&*%ing believe this, do they send the spares over via ship? how can they expect a customer to be without a device for 2 months....This is a complete joke. Why don't they send them airmail.
They tell me that they have to replace the complete system board. Surely it would be easier to simply send me a new device??? Surely I can demand a new device?
I'm certainly going to get in touch with I-Mate again (3 million'th time), I will demand a replacement device.
GGrrrrr................
I received my JasJar tonight.......Yehaa, at last, only two months later...
Despite my reservations and lack of trust in SBE, I have to say that they got it right this time around.
They've replaced the complete system board and as a result I have a new IMEI number too. In addition to this, they had previously replaced the entire screen housing and hinge, so the phone is, and looks as good as new.
I'm in the process of putting it back to my liking with all upgrades/software/hacks, but so far all is functioning really well.
I'm happy again, i just hope it lasts this time around.
Thanks to all for listening to my problems
I received my JasJar tonight.......Yehaa, at last, only two months later...
Despite my reservations and lack of trust in SBE, I have to say that they got it right this time around.
They've replaced the complete system board and as a result I have a new IMEI number too. In addition to this, they had previously replaced the entire screen housing and hinge, so the phone is, and looks as good as new.
I'm in the process of putting it back to my liking with all upgrades/software/hacks, but so far all is functioning really well.
I'm happy again, i just hope it lasts this time around.
Thanks to all for listening to my problems
I too had a equally bad experince with SBE (7 weeks, 2 returns, 10 phone calls and the threat of reporting them to trading standards before my phone was repaired) . I can't imagine why Imate tarnish their image with their ongoing association with such a company.
Yesterday, I impulsively rooted my phone (my first time), successfully did it after several tries and installed jf 1.5. When everything was done and fully functional, I noticed some resistance when closing the keyboard. I tried closing it several times trying to investigate the cause.. until my screen just went black suddenly, w/ the resistance in closing it getting stronger! What I discovered was that the brown tape inside the screen, bottom part, ( the one you can only see w/ keyboard open) was caught in the hinge ripping it partially out of place. I dont have any idea what is the main finction of that tape/ ribbon but I believe it has something to do w/ the lcd. I ended up w/ a dead phone, won't power up anymore. i called the customer service but they don't have any idea what i'm talking about and suggested me to go to the nearest Tmobile store. I did and to my disappointment, nobody in the store also knows anything about G1, even though I'm pointing out to them the tape that was caught by the hinge! I called customer service and they seem not to understand about that hinge part of G1. Anyway, they will send a replacement in 3 days and I hope they wont discover that I rooted the phone. Well, it won't power up anymore and besides the problem is on the hardware and not on the software I installed.
I came across the same problem posted in one of the forums,a long time ago, coupled w/ some pictures I tried searching it again to no avail.
Anybody here have the same problem w/ G1? I do believe that HTC and Tmobile should be aware of this hardware flaw and do something about it. I love my G1, w/ its physical keyboard. But if all my G1 will end up this way, I may have to find a better phone.
Yep... had the same thing happen to me. Brought it into the store (30 days or less) and got a new one. If your's is older, it should still be under warranty. Contact T-Mobile and they should send you out a new phone.
That ribbon has several conductive traces in it. Basically, its a bunch of wires, and you moosed it out. I would say that it was your fault for forcing it when you should have investigated the problem BEFORE ripping it out.
Sounds like your screen just doesnt turn on, not that its bricked.
Thats the ribbon that connects the lcd and backlight to the ui module. It can be fixed most likely if you're not afraid to take it apart. What prob happened is the ribbon got bent up a bit, and one of the 2 connections for it got pulled out.
I disassembled one of my G1's completely, and there is a very specific way that ribbon has to fit into the hinge. Its not all that difficult, but you have to be very gentle and patient to get it back to where it needs to be.
You should go to the Dev forum, and do a search for G1 repair manual. You'll see what i mean. Feel free to PM me if you have any questions about it, although Im not an expert, just a tinkerer.
@lbcoder: you dont have to "investigate" anything, its made the way it should work, all he did is open and close screen, thats called a manufacturer defect, and falls under warranty.
@tr.slate: you are right, however that's exactly what OP put in his post. Nothing bout phone being bricked, but hardware flaw.
@jdc2006: yes, G1`s construction is not the most durable, as we can read around this forum, even i had squeking (or however oyu spell that word) but im guessing that it`s the price we pay for something new as this (though i would expect a bit more from HTC) but i dont think that all will have that problem. though Im on my second G1, first one got nasty case of stuck pixelitis.
now excuse me, i have to dispose a body from the trap.
G`nite.
This is going to be my 4th G1 and I hope the last..
The 1st one- brand new; has dead pixels- returned/replaced
The 2nd one, obviously a refurbished item, keyboard imperfectly fitted; home/call buttons replaced w/ cheap looking plastic, not the marble-like.
This 3rd one- almost perfect but ribbon/hinge flaw.
Good thing is I still have my old HTC Touch
tr.slate.. tnx, I like to tinker too but this beyond my capabilities.
I never had any problems with Tmobile fixing mine...When I first got mine in February 09 the ribbon stuck out a bit....they told me come back in 2 hours, i came back and they had it fixed, as others have said, it really needs to be in the right spot or something bad could happen to it...Its a cell phone, not much space to use.
hi all, ever since i had my original Touch HD replaced by orange as it got damaged in work, the replacement has pretty much always had an oily looking substance visible under the screen. it causes no problems and is only visible when the screen is off but i was wondering what it might be and if i can get rid of it as i'm due my upgrade next month and want to maxmise the resale value of my phone.
any help would be great, thanks in advance
Anyone? 79 views and I'm the only one with this issue
If it was a replacement, it was probably a refurb unit. The oily substance might be some cleaning fluid used when reassembling the phone, and not removed properly.
It shouldn't be there, there's unlikely any way to get rid of it without disassembling the unit. Best bet is to send it back to Orange and complain.
handsomedog said:
If it was a replacement, it was probably a refurb unit. The oily substance might be some cleaning fluid used when reassembling the phone, and not removed properly.
It shouldn't be there, there's unlikely any way to get rid of it without disassembling the unit. Best bet is to send it back to Orange and complain.
Click to expand...
Click to collapse
Thanks for the reply, same sort of lines along what I was thinking, either that or something like excess sweat getting held in the small layer of air trapped in the touchscreen used on these. I think my brother is going to buy it as it is as soon as I get a new phone so I doubt I'll bother going to Orange about it, and incur another £25 insurance excess. Thanks
Its a newton ring, where it's either overheated through use in the past or (if you believe HTC) it's from applying too much pressure to the screen.
It will show up more under flourescent light.
If you're still in the returns period of the phone, send it back and ask for another, if you're past that (thus giving them the ability to say it was fine when they sent you it) then there is a thread on here which describes clearing the rings using a lighter.
If you're going to try that, find the thread for the full instructions.
Both my blackstones developed the rings, neither of them had excessive pressure applied to the screen, but they do get very hot using tomtom while charging in the car.
Tried a warranty repair from HTC, they demanded £180 and denied it could be anything other than too much pressure, so tried a warranty repair through carphone warehouse (the shop was being refurbed when I first had the problem which is why they suggested I went direct to HTC).
The phone came back untouched, they'd sent it to HTC for repair, HTC sent it back saying "no pixel errors found" so the hadn't even read the fault description from CPWH. I ended up claiming for a new one on my insurance citing water damage at CPWH's advice.
The replacement also developed a long ring up the middle of the screen, managed to clear it with a screen protector as this flexes the layers of the screen and pulls them tightly together.
xaccers said:
Its a newton ring, where it's either overheated through use in the past or (if you believe HTC) it's from applying too much pressure to the screen.
It will show up more under flourescent light.
If you're still in the returns period of the phone, send it back and ask for another, if you're past that (thus giving them the ability to say it was fine when they sent you it) then there is a thread on here which describes clearing the rings using a lighter.
If you're going to try that, find the thread for the full instructions.
Both my blackstones developed the rings, neither of them had excessive pressure applied to the screen, but they do get very hot using tomtom while charging in the car.
Tried a warranty repair from HTC, they demanded £180 and denied it could be anything other than too much pressure, so tried a warranty repair through carphone warehouse (the shop was being refurbed when I first had the problem which is why they suggested I went direct to HTC).
The phone came back untouched, they'd sent it to HTC for repair, HTC sent it back saying "no pixel errors found" so the hadn't even read the fault description from CPWH. I ended up claiming for a new one on my insurance citing water damage at CPWH's advice.
The replacement also developed a long ring up the middle of the screen, managed to clear it with a screen protector as this flexes the layers of the screen and pulls them tightly together.
Click to expand...
Click to collapse
Thats really helpful, thank you for clearing it up. Yes the oily substance on mine is right down the middle of the screen and moves when any pressure is applied to the screen. It doesn't hamper the phones performance in any way and cannot be seen at all when the screen is lit up and considering that claiming a replacement on my insurance will cost me £25 and I've been offered £100 for the phone as it is I'll probably just wait for my upgrade on the 13th. My dad has just passed away this week and I can't really be doing with any more hassle or bills so I'll make do, its been there for about 7 months without really bothering me.
If I leave it will it cause any major problems or have any side effects to the phones performance in any way as it is all working perfect at the moment?
Sorry for your loss.
If its not interfering with the screen's response (mine doesn't but my first HD was much worse and prevented typing) then I'd leave it be, get the upgrade (go for a HD2 unless you want android) and sell your HD.
Same crap with mine.... Newton rings? How about ring of death!
xaccers said:
Sorry for your loss.
If its not interfering with the screen's response (mine doesn't but my first HD was much worse and prevented typing) then I'd leave it be, get the upgrade (go for a HD2 unless you want android) and sell your HD.
Click to expand...
Click to collapse
I would go for the HD2 but I fear WinMo is slowly on its way out, there's virtually no new games come out for it and everyone either seems to be jumping ship to the iphone (sorry to swear so openly on the forum) or android. I have been thinking of trying the Samsung Galaxy S or possibly HTC desire but I've still got a few weeks to work it out. What do HD's go for now used? Mine is fully unlocked and comes with a few accessories like the in car holder and charger and has an 8GB MicroSD card with it
Well, given the tech specs of the HD2, chances are it won't be long into WP7's life before a rom is released to work on that, otherwise you can run android on it.
Personally, I've kept mine stock other than installing SPB mobile shell 3.5
There's the star trek game, spider man, transformers, worms (oh that is so much fun).
Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted
I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.
5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...
Exchanged once to get a good screen
2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
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Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App
Exchanged once because the phone earpiece made a buzzing noise.
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G
raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
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if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App
Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
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Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.
I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.
I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
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Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes
My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..
I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.
Pics are up. So disappointed with LG right now.
You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?
Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
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Hopefully,semms like you've been through hell with it.
Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.
Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Waranty or remove the cloth cover inside the chin
Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too
TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Do you have a picture of what cloth cover do you remove i dont see what you talking about
Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
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You remove that by the hole or?