Need some help with my screen issue - Moto G4 Plus Questions & Answers

solved

iammorrongo said:
Hello guys, I'm new here, I've bought a g4 plus xt1644, everything's fine but i'm facing an issue with the screen, I don't know how to call it and not pretty sure if it's an issue, I think that is a kind of ghosting, but is really annoying, I came from a g2 and this never happened... here's a video:
Look at the icons bar when I scroll Can you guys see that ghosting effect? Is it normal with IPS panels? Set it to 60 fps to see it clearly.
youtube.com/watch?v=3eQ1zwo9jpo
Sorry I can't post links
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Click to collapse
Screen burn,i am having the same issue coz of the lcd screen supplied is of lg which is causing this issue,just one solution get it replaced by the service center

anhoxhrs said:
Screen burn,i am having the same issue coz of the lcd screen supplied is of lg which is causing this issue,just one solution get it replaced by the service center
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Click to collapse
Mine says mipi_mot_cmd_boe_1080p_546_v0 instead lgd

iammorrongo said:
Mine's say mipi_mot_cmd_boe_1080p_546_v0 instead lgd
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Click to collapse
Seriously???then its also a problem from that vendor

Solved

I am having the same issue from the past few days. I find notification icons and time ghosting on the top corners of my screen, its visible only on grey backgrounds specially when the notification panel is pulled down. My device is only 2 months old and this issue is very annoying. It vanishes after i have turned off the display for 15-20 minutes. Is there any solution for this issue or will I have to replace my display from the service center? I am really afraid to visit the service center because device centers here in India are pathetic

True indian service center are pathetic,but till now only one solution is replace the display,i have the same issue 2 months old after a month and half use I saw that the screen burn on the screen.

anhoxhrs said:
Screen burn,i am having the same issue coz of the lcd screen supplied is of lg which is causing this issue,just one solution get it replaced by the service center
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Click to collapse
have you replaced your lcd panel?
---------- Post added at 04:01 PM ---------- Previous post was at 03:59 PM ----------
iammorrongo said:
Yep, it's so annoying
View attachment 3850969
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Where are you from ? Have you got your display replaced?

rajdip92 said:
have you replaced your lcd pannel?
---------- Post added at 04:01 PM ---------- Previous post was at 03:59 PM ----------
Where are you from ? Have you got your display replaced?
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I'm from Gujarat India,seriously I don't trust Motorola service center so I will not send untill it becomes seriously annoying.They have worst post sales service.

anhoxhrs said:
I'm from Gujarat India,seriously I don't trust Motorola service center so I will not send untill it becomes seriously annoying.They have worst post sales service.
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Its a major issue on moto g4 plus quite a few have reported this issue. Even LG G4 and LG G5 have the same issue specially LG G4 and LG V10. This a major issue is because of the LG lcd panels and unfortunately my moto g4 plus has a lg lcd panel. If the defect was related to some other hardware then I would have given the phone to the service centre , replacing the lcd is the toughest part and I doubt the service guys can replace it properly.

True,moreover they would take a month and tell you we are still waiting for the spare parts to arrive.They hell test your patience untill the customer asks for his device back.

anhoxhrs said:
True,moreover they would take a month and tell you we are still waiting for the spare parts to arrive.They hell test your patience untill the customer asks for his device back.
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In other countries if there is a major issue in a batch of device the company offers a free replacement to the customer.Anyways lets hope that the issue does not worsen

I am not sure if this'll work on moto g4 plus but it did work on my Asus zenfone 2, I faced the same issue with my zenfone 2 when I had one, this is what I did (I know this may sound stupid but it did work for me). First of all switch off ur phone & wipe ur phone's display for abt 3 to 4 minutes with ur palm thoroughly, wipe the display completely (all the areas), leave it untouched for abt 2 to 3 minutes & then switch it on, do not use turbo charger, get a tempered glass applied too. I hope it'll fix the problem.

Amit_timA said:
I am not sure if this'll work on moto g4 plus but it did work on my Asus zenfone 2, I faced the same issue with my zenfone 2 when I had one, this is what I did (I know this may sound stupid but it did work for me). First of all switch off ur phone & wipe ur phone's display for abt 3 to 4 minutes with ur palm thoroughly, wipe the display completely (all the areas), leave it untouched for abt 2 to 3 minutes & then switch it on, do not use turbo charger, get a tempered glass applied too. I hope it'll fix the problem.
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Click to collapse
Well it being hardware issue it won't help much.but thanks for response.

Related

left side of touchscreen unresponsive

I bought a used nexus S today. and surpringly i found that an area (vertical rectangle) on the left side of the screen is not sensitive at all.
The screen is totally unresponsive on this area. So can you please help and tell me if it's a hardware problem or not? (no warrantly as it is a used phone)
morpheus302 said:
I bought a used nexus S today. and surpringly i found that an area (vertical rectangle) on the left side of the screen is not sensitive at all.
The screen is totally unresponsive on this area. So can you please help and tell me if it's a hardware problem or not? (no warrantly as it is a used phone)
Click to expand...
Click to collapse
Most likely hardware problem try and flash different rom and see if it fixes problem.if not its probably the digitizer that is causing the problem
Sent from my Google Nexus S using Tapatalk
rumor:
i have seen a problem very much like yours in other forum , in which , someone gave an answer and worked , but , i am not for if it is real or they were just bullshitting
get a lighter , you should have one if you smoke , take out that part which make fire , i dont know how exactly call it .
one way to identify it is what i want to say. if you put your finger over it , you should feel small electrical shock when you push the button
find that part , and shock the screen where unresponsive with it ...
don't ask me how is it works , i dont know ... you can either ignore me or take a shot...
good luck to you
....
you may not have warranty , but i think you can find some mobile shop to fix it , of course , you need to pay for it...
---------- Post added at 12:32 AM ---------- Previous post was at 12:07 AM ----------
one thing i can tell you
in China , replace SLCD screen needs about 600 CNY , which means about 100 USD
SA creen nees about 900 CNY , about 150 USD ...
qtwrk said:
get a lighter , you should have one if you smoke , take out that part which make fire , i dont know how exactly call it .
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Click to collapse
The flint???
No he's talking about an electronic lighter.
No idea how safe it is to send a shock of current through the capacitive screen though, read up more before you attempt.
Sent from my Nexus S using XDA Premium App
see attached picture
i said this is rumor and i am not sure if it is real or just bull****
consider thing wouldn't get any worse , you may worth to try it
Flashed different roms and results is the same.
Did someone try the lighter solution?
Is it easy to change the digitizer?
morpheus302 said:
Flashed different roms and results is the same.
Did someone try the lighter solution?
Is it easy to change the digitizer?
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Click to collapse
No you need to seperate digitizer from the screen. Risking breaking the screen. You can buy the digizteir and screen that is preassembled buy it's pricy.
.around 100 I think. Buy the digitizer and take it to the local shop its probably cheaper that way.
Sent from my Nexus S using Tapatalk
I have the same problem with the area by the backspace and "p" keys in portrait mode and along the status bar in landscape with the charging port to the right.
I went running with my phone in my waistband. Stupid I know. When I got home, my phone was soaked and the screen was 100% unresponsive and the colors would change intermittently.
I put it in a bowl of rice for a few days in a warm area of my apt, but it hasn't fully recovered two months later. You MAY consider removing the screen and checking for particulates or trapped water vapor. I've been meaning to, but haven't managed to get the tools yet.
I'd be interested to here about your solution if you find one.
Best of luck.
Sent from my Nexus S 4G using XDA App
yes , i saw a video someone solved this problem with lighter
qtwrk said:
yes , i saw a video someone solved this problem with lighter
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Click to collapse
Can you please post a link to it? thanks
morpheus302 said:
Can you please post a link to it? thanks
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Click to collapse
here is http://static.youku.com/v1.0.0192/v/swf/loader.swf?VideoIDS=XMjY3MDcwODI0&embedid=NzcuMjI4LjIwNy42MwI2Njc2NzcwNgIC
---------- Post added at 06:43 PM ---------- Previous post was at 06:41 PM ----------
in the first few seconds , the author demonstrated right side of his screen "number 3 6 9 " were non-responsive , and then he use that thing from lighter , shock the screen thought his finger, sure , that's gonna be little hurt...
but , be careful , i also read , this method MAY REDUCE THE LIFE OF SCREEN.
Thank you very much for your answer. As said above, things can't be worse. I'll try this method and tell you the results.
morpheus302 said:
Thank you very much for your answer. As said above, things can't be worse. I'll try this method and tell you the results.
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Click to collapse
yep , wish you luck

[Q] Nexus 4 dropped and display blurred,

My Nexus 4 dropped from my pocket this morning. I was shocked but the Phone didnt switch off. No visible scratches,apparently there is no scratches at all.The Display turned blurred and there are green,red and yellow patters visible from top to bottom on the left and right sides of screen.Advise me what to do next .The display is looking like running a 800*600 resolution on a 1920*1080 screen.I want to know If the LG customer centre accepts this under warranty.I didnt contact them. .
This is just a wild guess, but something inside probably came loose due to the shock. Take it back to LG and tell them that you don't know why this happened. I am pretty sure that drop damage is not covered.
Warranty doesn't cover accidental damage
can they find that it is dropped
Michealtbh said:
Warranty doesn't cover accidental damage
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Click to collapse
My query is will they be able to find that the phone has been dropped, because many users reported this issue in a brand new device. Proper context for the problem is vertical patterns appearing and the display is blurred.
Service centre people accepted it
belictony said:
My query is will they be able to find that the phone has been dropped, because many users reported this issue in a brand new device. Proper context for the problem is vertical patterns appearing and the display is blurred.
Click to expand...
Click to collapse
Today,I went to the service centre and they have accepted my Phone on warranty.Hope They wont refuse it afterwards
I too dropped my n4
Well i dropped my n4... The colors on screen changed... But i repaired it via display control. But is this a known issue for the n4?
I am not sure what happened to your device
akshayguptaus said:
Well i dropped my n4... The colors on screen changed... But i repaired it via display control. But is this a known issue for the n4?
Click to expand...
Click to collapse
I cannot understand what you are trying to say.Is your colours alone changed? My device resulted in vertical patterns of lines appearing on the display and the display is blurred.If the colours alone changed means you can re adjust it with display control,but better is go to service centre because there are chances of that happening again are quite possible.Some internel parts like the embedded digitalizer might have been became loose due to stock.If your phone has no visible scratches or broken glass,then you can go to service centre and say to them that "i dont know why this happened".
belictony said:
I cannot understand what you are trying to say.Is your colours alone changed? My device resulted in vertical patterns of lines appearing on the display and the display is blurred.If the colours alone changed means you can re adjust it with display control,but better is go to service centre because there are chances of that happening again are quite possible.Some internel parts like the embedded digitalizer might have been became loose due to stock.If your phone has no visible scratches or broken glass,then you can go to service centre and say to them that "i dont know why this happened".
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Click to collapse
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Arrange for alternative
akshayguptaus said:
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Click to expand...
Click to collapse
If you want a fully functioning device without defects,it is better to give them the device.I too had given them the device yesterday.Even if you had found solutions to the problem,there is no assurance that it wont happen again or some other problem might not occur. Arrange for an alternative phone.
akshayguptaus said:
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Click to expand...
Click to collapse
You will live.
Lol... I can live with the screen. BTW are there 2 different type of LCD manufacturer used in the production of n4?
Sent from my Nexus 4 using xda app-developers app
everything all right
Michealtbh said:
Warranty doesn't cover accidental damage
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Click to collapse
Yesterday lg customer care people called and requested me to take the device which is repaired and fully functioning. Also they had installed 4.3 as per the request I sent them and it's very good. Touch responsiveness is rectified and working like a charm. I also find good battery life (an hour extra).
belictony said:
Yesterday lg customer care people called and requested me to take the device which is repaired and fully functioning. Also they had installed 4.3 as per the request I sent them and it's very good. Touch responsiveness is rectified and working like a charm. I also find good battery life (an hour extra).
Click to expand...
Click to collapse
Congratulations on your new functional phone!!
Sent from my GT-N8013 using xda app-developers app
Happy ending!
thanks
snapper.fishes said:
Happy ending!
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Click to collapse
I considering to buy a good case or cover for my nexus 4 so that the it minimizes the drop impact. suggest me some good cases on Indian websites like Flipkart eBay.in home shop 18 jungles etc... I already have a screen protector

Screen Burn-In

Wow. I didn't notice until today but the status bar icons and time are showing signs of screen burn-in. I didn't even know this was possible with LCD screens. I can clearly see them with a dark blue full screen wallpaper. This is absolutely horrible.
Check yours too, people!
Sent from my LG-H815 using Tapatalk
I tested with a blue screen. Phone is 4 months old. I don't have any burn-in screen problem.
Ive noticed it few months ago, and ive never used brightness more than 50%..
Here some pics i took (doesnt work with screenshots)
montusk said:
Here some pics i took (doesnt work with screenshots)
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Click to collapse
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...
Cloudstrife said:
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...
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Click to collapse
OP said he didn't know it was possible on lcd, not me.
And yeah i have screen on a lot :sly:
Same here man i was wondering it was only for me i have it on gray walpaper or so
Sent from my LG-H815 using Tapatalk
its display problem guys i had it 2 months ago..i showed it in service center nd got screen replacement since i had warranty.. u guys should do same if u have warranty and make sure to show them those pictures cause that problem doesn't always appear on screen.. sometimes it disappear..
Yeah, it's been ten hours guys. My phone's screen has been off for 9.5+ hours during this whole time. I can still see it.
It's also easy to spot when I pull the notification shade down. That's just... Horrible. I bought mine online so sending it for a replacement is out of the question. I can't live without a smartphone for a couple of weeks (minimum time with such grievances).
Sent from my LG-H815 using Tapatalk
AFAIK lcd's don't truly get burn in but they persistence which should eventually fade. I'd imagine a defective screen is something acompletely different though.
It's usually ghosting on LCD. It should be reversible. Maybe play some movies or something.
This is kind of concerning and sad to hear. I traded my Nexus 6 for a G4 because I didn't want to deal with burn-in anymore (Moto X 2013 user). I hope I don't ever run into that problem or that the warranty covers it.
Same problem here... I just bought my G4 3 months ago...
i had sadly the same problem and made a tread http://forum.xda-developers.com/g4/help/screenburn-t3152109/post63428991#post63428991
Solved just by sending it back 2 my provider
(i had the device for 2 a 3 weeks) so i got i new one
Got to say, I've had my G4 since May 2015 and have no screen problems.
Just picked up a used LG G4 off Craigslist yesterday, guy had it for a month and was proven from Sprint themselves. Have been noticing screen burn or whatever you want to call it. Can notice it when you pull the notification panel down, and you can see a red tint.
This sucks lol! I'm trying to screen-burn tool off the playstore and will try it for the full 8 hours it says tonight and report back.
Bought my G4 June 05 of 2015. Keep the brightness at a steady 80%. No sign of burn in at all.
It bootlooped to Hell but no burn in.
SAME HERE!!!
It is possible with LCD though , I have SOny Xperia z2 before , but it never have such issue , so when i got my g4 and got this issue at first i thought it was a defective unit. So , i replace a panel under warranty , but then the problem appears again then i realized its the quality of the panel lg used. Lg need to fixed their panel really seriously as it happened since G3 .Now with the LG G5 having the always-on features i believe that the problem would be more serious as with 30 minutes non-stop screen on time with current G4 already appeared such issue, imagine always-on for G5.......
If you turn the phone off can you still see anything? If so it's definitely burn in or something like it. This is news to me, I thought LCDs were immune.
I got sensitive touchscreen problem, ghost touches, burn-in and now bootloop. Now to sent it repair, buy a new smartphone to wait it come back, get it back, see it's still not totally fixed, send it back again. This phone is **** ?

screen touch problem

Did anyone face a problem where the touch screen won't get clicked?
It happened sometimes to me when I was try to type and it always happen in the same spot and that is when I try to type "I"( this also happen right now btw ). Thx for the answer
Adityagiann said:
Did anyone face a problem where the touch screen won't get clicked?
It happened sometimes to me when I was try to type and it always happen in the same spot and that is when I try to type "I"( this also happen right now btw ). Thx for the answer
Click to expand...
Click to collapse
did your screen had tampered glass?
No I'm using a plastic one
Adityagiann said:
No I'm using a plastic one
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i didnt have any problem with touchscreen..try send to samsung center and tell them what your problem..they will check for you
This also is happening to me after I put screen protect on my screen.
This is not problem with the touch screen.
---------- Post added at 05:24 PM ---------- Previous post was at 05:19 PM ----------
I think my glass protect is too much thick, I think I need get <0.2mm glass protect, sry for bad english..
khaisttj92 said:
i didnt have any problem with touchscreen..try send to samsung center and tell them what your problem..they will check for you
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Click to collapse
Yea i was already did it and took 4 days to run a test on my phone and do the fix bro.. damn ??
Davva said:
This also is happening to me after I put screen protect on my screen.
This is not problem with the touch screen.
---------- Post added at 05:24 PM ---------- Previous post was at 05:19 PM ----------
I think my glass protect is too much thick, I think I need get <0.2mm glass protect, sry for bad english..
Click to expand...
Click to collapse
Well if I remember, it has already happened on the day i bought the phone but i didn't really excpecting this to be the screen problem that is really annoyed me. So i think its's not because the screen protector, rather the screen itself because it only happen in 1 spot, not the entire screen.
Adityagiann said:
Well if I remember, it has already happened on the day i bought the phone but i didn't really excpecting this to be the screen problem that is really annoyed me. So i think its's not because the screen protector, rather the screen itself because it only happen in 1 spot, not the entire screen.
Click to expand...
Click to collapse
first day i bought the phone has flicker when unlock tbe phone then send to samsung center they change the screen..then flicker still exist then send back again..they change motherboard then still flicker...then got software update flicker doesnt exist anymore..so i dont know about the screen..because i had change my screen earlier..btw did you have problem in greyish aod when your surronding is dark?
khaisttj92 said:
first day i bought the phone has flicker when unlock tbe phone then send to samsung center they change the screen..then flicker still exist then send back again..they change motherboard then still flicker...then got software update flicker doesnt exist anymore..so i dont know about the screen..because i had change my screen earlier..btw did you have problem in greyish aod when your surronding is dark?
Click to expand...
Click to collapse
What is flicker? Like blinking? I don't experienced it. And software update?? I didn't get that until today. For aod I thought it happened because my eyeglasses a bit dirty but it is greyish. I try install always on amoled app on s6 phone and its clear. No greyish thing around it dude
Adityagiann said:
What is flicker? Like blinking? I don't experienced it. And software update?? I didn't get that until today. For aod I thought it happened because my eyeglasses a bit dirty but it is greyish. I try install always on amoled app on s6 phone and its clear. No greyish thing around it dude
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Click to collapse
last year update december..j7 pro..because of aod greyish in the dark so i turn of aod
khaisttj92 said:
last year update december..j7 pro..because of aod greyish in the dark so i turn of aod
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Click to collapse
Ohh i bought this phone on 2 january. Is it really bother you?? ? it's not like you always do your activity in the dark place
Adityagiann said:
Ohh i bought this phone on 2 january. Is it really bother you?? ? it's not like you always do your activity in the dark place
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Click to collapse
it kill your battery and mybe will get other issu..not do activity inn dark place i mean when at night..before you sleep..
khaisttj92 said:
it kill your battery and mybe will get other issu..not do activity inn dark place i mean when at night..before you sleep..
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Click to collapse
Well with my aod on it survive 1 day full and i just realise on ehat you mean. Well the i see the difference when aod turn on and when i got Line(chat application) pop up
Adityagiann said:
Well with my aod on it survive 1 day full and i just realise on ehat you mean. Well the i see the difference when aod turn on and when i got Line(chat application) pop up
Click to expand...
Click to collapse
now u realise..that why im off my aod..if im using only at day and turn off at night
Adityagiann said:
Did anyone face a problem where the touch screen won't get clicked?
It happened sometimes to me when I was try to type and it always happen in the same spot and that is when I try to type "I"( this also happen right now btw ). Thx for the answer
Click to expand...
Click to collapse
Confirmed. So what would be the best way to solve this problem?
final_triumph said:
Confirmed. So what would be the best way to solve this problem?
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Click to collapse
You face this problem too? Well i bring my phone into samsung service center since it's the product disability (my sister face this problem too and ofc same phone)
Adityagiann said:
You face this problem too? Well i bring my phone into samsung service center since it's the product disability (my sister face this problem too and ofc same phone)
Click to expand...
Click to collapse
I see, yes I do. Will have to bring it to the repair center as well :/
final_triumph said:
I see, yes I do. Will have to bring it to the repair center as well :/
Click to expand...
Click to collapse
I suddenly regret my choice to bought this phone ?
Guys, just update and it will be fine. Last kernel included in january firmware fixed all bugs (aod grayishness, screen flickering etc.) You can flash Luxembourg firmware if you have carrier unlocked j730.
I the most times you just need to do factory reset

Broke my axon. Maybe not fatal damage. Need help please.

Okay so, my axon recently had display issues and I concluded that the display ribbon was loose because with a bit of pressure it would work just fine.
I disassembled the device, secured the ribbon and voila it was good again.
BUT.
I f***d up my digitizer somehow and the display is way less responsive now, plus the recents and back buttons don't work.
I'll hit the bed now because I'm very tired, any tips or instructions would be incredibly helpful.
Thanks everyone.
Hope I can revive my device somehow as I can't afford to buy anything right now.
nfsmw_gr said:
Okay so, my axon recently had display issues and I concluded that the display ribbon was loose because with a bit of pressure it would work just fine.
I disassembled the device, secured the ribbon and voila it was good again.
BUT.
I f***d up my digitizer somehow and the display is way less responsive now, plus the recents and back buttons don't work.
I'll hit the bed now because I'm very tired, any tips or instructions would be incredibly helpful.
Thanks everyone.
Hope I can revive my device somehow as I can't afford to buy anything right now.
Click to expand...
Click to collapse
Check every wire/connection. You might have knocked something else loose.
Also has it been two years since you bought the device? It might still be under warranty.
SY Corgi said:
Check every wire/connection. You might have knocked something else loose.
Also has it been two years since you bought the device? It might still be under warranty.
Click to expand...
Click to collapse
I did just that but no avail.
Also yeah it should be under warranty but the service is really far away that's why I tried doing it myself.
If I send it anyway wouldn't they put it off warranty since I opened it myself?
They can tell, I mean I could tell myself.
Have you tried restarting your phone?
Can you access your phone? Apps etc? Try reversing the nav buttons in settings.
You could try the test mode too?
Enter test mode using phone key pad
*983*0#
I'm guessing you used a heat source for the teardown? Possibility there was too much heat?
I hope you get it sorted.
I did a teardown on a Samsung device and the charge port was never the same after.
Syberclone said:
Have you tried restarting your phone?
Can you access your phone? Apps etc? Try reversing the nav buttons in settings.
You could try the test mode too?
Enter test mode using phone key pad
*983*0#
I'm guessing you used a heat source for the teardown? Possibility there was too much heat?
I hope you get it sorted.
I did a teardown on a Samsung device and the charge port was never the same after.
Click to expand...
Click to collapse
Thanks for your input.
I can use the device normally, boot, use apps.
The problem lies with the display.
Touch is less responsive than before, and the multi task and back buttons do not function at all.
Home button works though.
I can not access the test app because I'm running LOS.
Yeah I used a hair drier to remove the speaker grills, this must be the cause right?
Any idea how can I fix this?
Reapply heat and pray?
nfsmw_gr said:
okay so, my axon recently had display issues and i concluded that the display ribbon was loose because with a bit of pressure it would work just fine.
I disassembled the device, secured the ribbon and voila it was good again.
But.
I f***d up my digitizer somehow and the display is way less responsive now, plus the recents and back buttons don't work.
I'll hit the bed now because i'm very tired, any tips or instructions would be incredibly helpful.
Thanks everyone.
hope i can revive my device somehow as i can't afford to buy anything right now.
Click to expand...
Click to collapse
you have a 2 year warranty on everything for $79 after the 1st year. They just replaced my axon 7 twice - free the 2nd time. And i now have lighted lower buttons.
Aerialaerins said:
you have a 2 year warranty on everything for $79 after the 1st year. They just replaced my axon 7 twice - free the 2nd time. And i now have lighted lower buttons.
Click to expand...
Click to collapse
I'll try to contact the service then.
No way around it I guess.
Aerialaerins said:
you have a 2 year warranty on everything for $79 after the 1st year. They just replaced my axon 7 twice - free the 2nd time. And i now have lighted lower buttons.
Click to expand...
Click to collapse
Oops... you took it apart. Warranty no good. HOWEVER - one of the first issues I had with my Axon... I dropped it face down on cement. Half the screen was dark. Right down the middle. I could shake and smack it to work. I was about to send it in and found some "pixel" repair/testing app, here, I think. Ran it once - BOOM... fixed. I think there might also be one on ZTE. I'll also see if I have a code to run the test. ZTE sent me several sheets of codes to do I DUNNO?
---------- Post added at 10:51 PM ---------- Previous post was at 10:32 PM ----------
nfsmw_gr said:
I'll try to contact the service then.
No way around it I guess.
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I have good contact info in Grapevine Texas where you need to contact.
Please click the below link.
http://61.132.54.13:8080/AnswerInFo2015Q3.htm
Please note, in addition to completing the survey. If you are having any issues with your device that require immediate attention, please contact our Customer Service
department at 877-817-1759.
Thank you for your time and feedback.
Aerialaerins said:
Oops... you took it apart. Warranty no good. HOWEVER - one of the first issues I had with my Axon... I dropped it face down on cement. Half the screen was dark. Right down the middle. I could shake and smack it to work. I was about to send it in and found some "pixel" repair/testing app, here, I think. Ran it once - BOOM... fixed. I think there might also be one on ZTE. I'll also see if I have a code to run the test. ZTE sent me several sheets of codes to do I DUNNO?
---------- Post added at 10:51 PM ---------- Previous post was at 10:32 PM ----------
I have good contact info in Grapevine Texas where you need to contact.
Please click the below link.
http://61.132.54.13:8080/AnswerInFo2015Q3.htm
Please note, in addition to completing the survey. If you are having any issues with your device that require immediate attention, please contact our Customer Service
department at 877-817-1759.
Thank you for your time and feedback.
Click to expand...
Click to collapse
Gonna search around for the app you mentioned but I strongly think this is a hardware issue.
I'm located in Greece and I know the official site service partner is in Athens so I don't think I'll need to send it to Texas.
Thanks for everything so far though.
Gonna do the survey right now.

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