Database Users

Couldnt find a GS3 without stuck pixels

Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded

Might be the imported batch .
Mine is flawless .
jje

Must be the batch, mine is flawless on the LCD test.

No stuck pixels here.

Perfect here too haha. Wait two weeks then go back and try again.
Sent from my GT-I9300

Tested a few and no stuck pixels on any colour background. Bad batch for sure.
Sent from my GT-I9300 using xda premium

Perfect screen here too. Honestly, I have yet to buy a device with dead pixels or similiar flaws, lol. Guess I'm lucky.

Mine is flawless as well - no dead pixels at all. So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
To be perfectly honest, I don't believe your story...

When I said "waited for months" I meant: I was going to buy the S2, after finding out the S3 was gonna come out I decided to wait, and in my country it was only released at the day I bought it (about 3 weeks ago) so yes, I waited for about 6 months just dreaming about it
If you dont believe me I have one good solution for you:
The big X on the upper right of your screen, click it and witness the magic
For everyone else I hope it was just a bad batch really, for christ sake I loved the device but I cant stand anything but perfection on a US$1000 handheld (its how much it costs here on Brazil)

So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
Click to expand...
Click to collapse
He probably waited since it's announcement and possibly even before. But that's pointless to calculate, since one might say I've waited for years to get it... Which btw is true since I knew that more or less the 3.generation would be around roughly at the time my S1's 2year contract was over.
but after 3 days I noticed I had a stuck pixel
Click to expand...
Click to collapse
I'm very sure you've not found a single Samsung Galaxy i9X00 phone with a stuck pixel and you probably never will. AMOLED screens have no moving parts so the pixels cannot get stuck as with LCD but either die (dead pixel) or react too slow (lazy pixel). Factory-defects such as pixels lighting at the wrong time or shorting with others are of course also possible.
I went through SEVEN , ALL OF THEM with stuck pixels in some color
Click to expand...
Click to collapse
Have you actually tried apps designed for stuck pixel / dead pixel repair? Often enough the pixel can be revived regardless of whether it's an (O)LED or LCD screen.

My dear friend im sorry for using the wrong expression.....im used to LCD screens and I would call it a stuck pixel because it cant reproduce one especific color (for example the pixel which presents itself black on a blue screen)
Yes, I tried the "unstucking" apps, left them running for hours and hours, like 12 hours at least, it didnt make any difference
Guess I'll just have to wait 2 months and try again, lets hope Im luckier this time, since its not looking to be a general problem...

That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)

Probably a bad batch, I also bought in Brazil and it is perfect.

d4fseeker said:
That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)
Click to expand...
Click to collapse
All of them were very easy to see, at least for me

juliano_q said:
Probably a bad batch, I also bought in Brazil and it is perfect.
Click to expand...
Click to collapse
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)

ReaperBR said:
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)
Click to expand...
Click to collapse
Hey, I bought mine at a Vivo store.

Bought pre-ordered on phone from verizon - 32gb w/2 gb ram. Unit made in china (blue) - unit flies and screen is flawless
Sent from my SCH-I535 using xda premium

i had to take my gs3 back to the shop because of a fault with the phone but that was my own fault. but ye the man behind the counter said the gs3 has never had a problem no one has brought one back apart from me to the store so the phones that you went throught must have been fake or something because these are the beat phones out and you dont get any problems with them.
Sent from my GT-I9300 using xda app-developers app

ReaperBR said:
Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded
Click to expand...
Click to collapse
Lets just get one thing straight, a black pixel is considered as a dead pixel, other colours are considered as stuck or bright pixels, it's also normal for a screen to have upto 3-5 pixels problem according to the international standard, so you are luck the shop will allow you get a refund after all the unboxed you did, not that anyone will blame you if you get a dead or stuck pixels in the middle of the screen is quite annoying.
anyway here is my story with problems
1 st unit was a in store inspection, out of the box the power button was stuck.
2nd unit, instore inspection the phone had a few specks of dust in screen.
3rd unit seems fine, and thats the unit I took home until I made and received call, although calls made instore were fine, 99.8% of them, the calls will just cut off between 3 minutes and 7 minutes.
Next day
4th unit had more dust in the screen.
5th unit had a black dead pixel in blue screen.
6th unit with instore inspection seem ok, took this home and then I noticed there was a problem with the wifi.
Phone detects wifi but won't connect, just saves into the memory and sometimes it will connect.
Also my router has 3 ssid set, guest, 5ghz and 2.4ghz, most of the time it will just detect one of the 3 ssid while the other 2 will be detected about 5-7 minutes later.
I also have one of the air drive where i can stream music or video from a portable box, most of the time it won't even connect, but the phone detect the signal, if it connects, it won't stream.
If a wifi signal connects, just moving a meter or two away from the router will disconnect.
In all cases the wifi signal detected is very strong.
Next day
7th unit in store inspection found a dark grey stuck pixel in a dark grey background using pixel testers.
8th unit, the greyish silver side of the phone was made very bad.
Next day did not exchange phones
9th unit one tiny speck of dust right at the top of the right corner of the screen.
10th unit, there were two white spot on the bezel, one next to the ear piece and sensor and the other on the side near the volume, both on top next to the screen.
before I check the 9th and 10th phone I did say I will check 2 more unit and if unlucky I will return it to samsung and have the phone's wifi fixed instead, as I did have a good screen.
Well I took the 9th phone as the 1 speck of dust didn't stand out that much.
upto now the phone is working very well.
there you go, my short story.

It's interesting to see that there seem to be quality control issues with devices sold by Hong-Kong retailer and a brazilian retailer.
Both locations are known to have a lot of fake or "fell of the truck" electronic devices, so I stand by my earlier hypothesis that they might not be devices from a batch Samsung ever intended for sale.
(This does not mean the seller knew about it, any part of the delivery chain can be the cause)

Moto X Screen burn-in

I bought my Moto X around the end of September and about two weeks after getting it, I had a screen burn-in from the notification bar and navigation bar. I let Motorola know and they happily replaced it. However few weeks after owning the second one I experienced the issue again and I let them know. They told me they were stunned and that I was literally the only person who had reported the issue.
What I am wondering is if anyone else has experienced this. I know it is a common problem with AMOLEDs, but I didn't expect it to happen so soon.
Sent from my XT1060 using xda app-developers app

I have never seen screen burn in on any phone. Not sure I would notice it in the notification and navigation areas since they always display the same things.
Sent from my Nexus 7 using Tapatalk

Screen burn in after 2 weeks? On 2 devices? Come on now...
Love your avatar BTW. I can quote that entire movie.

The galaxy nexus had that issue
Sent from my Nexus 7 using Tapatalk

_MetalHead_ said:
Love your avatar BTW. I can quote that entire movie.
Click to expand...
Click to collapse
Me to !! Hehe
Sa sens le Rooting icite !!

I saw burn in on a display model at Best Buy. It was the big Motorola M logo that displays at the boot animation. If you looked at a white web page or any solid, but light colored image, you could see the ghostly circle the size of a quarter complete with the swishy M in the middle of the screen. Got them to open a second demo model and boot it up so I could see a clean screen and bring it to their attention. Weird thing to have burned in, too.
Sent from my Moto X

Op did you leave both phones display on for 2weeks straight at 100% brightness? Lol
I have had mine for 2 months, do at least 4 hours sot daily, most of which is on reddit and xda, so nav and status are almost always static... I have zero sign of burn in.
I had it pretty good on my s3, but I blame ingress for that... Being outside playing so much and had it at 100% brightness because that screen was so dark... Even then it took at least 2 months before I saw any burn in and I was playing A LOT!
Can't imagine how you would get burn in on two devices, each in two weeks... Seems like that's a feat that you have to try and do, lol.
AT&T Moto X rocking rooted 4.4

_MetalHead_ said:
Screen burn in after 2 weeks? On 2 devices? Come on now...
Love your avatar BTW. I can quote that entire movie.
Click to expand...
Click to collapse
What do you thing the man is making this up? Come on Now!

flacco40 said:
What do you thing the man is making this up? Come on Now!
Click to expand...
Click to collapse
I'd be hard pressed to believe this as well... I've had numerous amoled devices and abused the crap out of them and even then, it took months to get any sort it noticeable burn in... If it were one device then I wouldn't second guess it, chalk it up to manufacture defect... But two in a row? I'm curious as to what the op uses his phones for and if he ever turns off the screens... Even store display models take a while to get burn in and they are on 3-4 times as much as a typical power user.
AT&T Moto X rocking rooted 4.4

scottjb said:
I have never seen screen burn in on any phone. Not sure I would notice it in the notification and navigation areas since they always display the same things.
Click to expand...
Click to collapse
I'll have to send you a pic of my GNex then, so you can see the perfect "ghost" of a Pandora logo in the middle of the screen from running the display full time in my car dock.
I also remember similar complaints when the GNex first came out, of people claiming they were getting burn-in on the notification bar area, and I thought they were ridiculous at the time. Now, not so much.

It happened to my gnex, so I'm not surprised that it happened on this phone too.
I'm not saying you're faking it, but 2 weeks is a little too soon for it to be happening. The gnex only had the issue after a year or so. Are you keeping the display on all the time when charging or something?

They will eventually burn in if you set the screen to never time out and leave it displaying the same thing for hours or days on end. Most store models have some level of burn it. In normal use cases it should never be an issue though.

aooga said:
It happened to my gnex, so I'm not surprised that it happened on this phone too.
I'm not saying you're faking it, but 2 weeks is a little too soon for it to be happening. The gnex only had the issue after a year or so. Are you keeping the display on all the time when charging or something?
Click to expand...
Click to collapse
It happened with my GNex too.

Main reason I can't use another amoled phone
Sent from my Nexus 10 using XDA Premium 4 mobile app

Just passing by, but 2 weeks is entirely possible.
If you keep using the phone with the notification bar displayed and then two weeks later open a full screen browser, you will most likely notice burn in if you look close enough.
It's extremely easy to do.

I bought an S3 from ebay with real bad screen burn in (that the seller didn't mention). She actually didn't believe me and accused me of scamming her until I replied back with a contact name and number that was burned into the top of the screen from the messaging app (the keyboard was also burned in, I guess she constantly texted this person).
I think burn in is more likely to happen when brightness is higher. I had a GNex and GS3 that never got any sort of burn in but I also rarely had the brightness above 50%.

you know, now that I look, I have it too. It's faint, and I thought it was from the Nova Launcher beta, but ****, this is screen burn in. Damn.
---------- Post added at 05:26 PM ---------- Previous post was at 05:13 PM ----------
I don't even use my phone that much. Generally around 1.5 or 2 hours screen time per day. Brightness is about half. Kinda crazy.

Recommend using an app such as:
https://play.google.com/store/apps/details?id=com.feetstech.screenburn&hl=en
to minimize this. Most plasma TV's have something like this built in as they are also prone to burn-in. Use it for 10 minutes every once in a while (even if you don't see burn in) and it should prevent it.

I got screen burn in on my S4 after 2 months. But I also blame ingress for that. I have a X coming and hope to minimize that by not playing ingress so much or play on another device. One thing that I do for the status bar to help out is with nova launcher I have it set to swipe the notification bar on top away. I try to leave it off the screen as much as possible. But yes amoled screens suck for burn in.

I usually turn my phone to the 270 degree position to have the navigation bars switch sides every now and then. That helps a bit.
And with AMOLEDs, it's more important to turn off the screen when not in use rather than let it time out. I have mine set to 10 minutes, but I usually manually turn off the screen because I know AMOLEDs are prone to burn-in over time.

my S7 Edge screen bleeds purple smudges

Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files

Have you fixed your phone yet dude?

I had the same issue, took it to Samsung and they replaced it.

I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.

That's not normal mate, get it replaced pronto!

Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.

Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.

Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.

Pink Lines on Screen

Wondering if anyone else has run into this issue. The other day I noticed that in apps with a white background color, I would have horizontal pink lines on the screen, sometimes vertical, too. It drove me crazy enough that I went to the Samsung service center close to where I live, and the guy flat out just told me that the screen needed to be replaced. I didn't leave the phone with them because I kind of need it, but I will have to eventually.
Weird thing is that there are no dead pixels - all the pixels are fine and went through the pixel test with no issues.
Anyone else experiencing this? Pretty frustrating since I got the phone less than 2 months ago.

ynrozturk said:
Wondering if anyone else has run into this issue. The other day I noticed that in apps with a white background color, I would have horizontal pink lines on the screen, sometimes vertical, too. It drove me crazy enough that I went to the Samsung service center close to where I live, and the guy flat out just told me that the screen needed to be replaced. I didn't leave the phone with them because I kind of need it, but I will have to eventually.
Weird thing is that there are no dead pixels - all the pixels are fine and went through the pixel test with no issues.
Anyone else experiencing this? Pretty frustrating since I got the phone less than 2 months ago.
Click to expand...
Click to collapse
Hey I think I might be having a similar problem, it started to happen yesterday and about a third of my phone is now constantly turning pink. If your problem is like the one below then let me know and I'll keep you informed in what Samsung say when I contact them later today
Just realised I can't post links yet but the images are here imgur(dot)com/a/YBA5o

Same thing started happening to me a few hours ago.

Definitely a hardware fault.

Mine was purple smudges and washed out, sent out they replaced the phone, its a hardware/factory defect.

Yeah definitely a hardware problem. I took a screenshot of the pink and sent it to my computer so I could view it there, and the screenshot was absolutely fine and pink free on my computer, so yeah, hardware problem like the people at Samsung said.
Just sucks that I can't get a replacement unit because I am over the 30 day period. That is just bull**** if you ask me. The phone is still brand new and doesn't even have a hairline scratch on it.

Sorry to necro this thread but the same thing happened to me again, after the screen was replaced the first time. Now it's gone in for a second time. I think this is a pretty well known issue with certain S7 Edge productions. Really even scared of the Note 7 now because I believe it's happening because of the edge panel.

2nd phone with the same issue, 1st time they replaced the phone for brand new, now the same problem... it happens only on s7 edge duo?

Past 31st I bought the S7edge black pearl version. When the Samsung sales executive unboxed and switch on those pink lines were displaying. I was shocked to see those. Immediately they asked me to wait and replaced a new one. I waited for an hour there and browsed my phone completely so that there will no major disappointment.
Just shared this incident on seeing this thread.
Sent from my SM-G935F using Tapatalk

sam**** at its best again!
after note 7 failure they dont even care about this as they also updat bugs in 1+ old premium non premium devices :/ and then they launch new devices with smooth OS and higher price tag!
i had NOTE 4 EDGE from last 1 year. recently i saw a green line on my edge panel and after a day it disappeared. i sold out my note edge! em not gonna buy any sam**** device again to $900 !!!!! the lines on screen issues are common in note 4, note 4 edge, S6, S6 edge and now S7 EDGE :/ just to sell more note 5 and note 7 but both faild
now its s7 edge turn to face these all bugs!!!!! cox S8 coming! RIP

screen retention (ghosting)

Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related. In on vs995 weta Rom 5.0.7 7.0

I'm starting to have issues with image retention on mine.
I'm stock unrooted.
I wonder if this is covered under warranty.. it's not super annoying but still.

I am having a curious issue with the second screen. Under bright light or sunlight, the top right corner of my screen starts to flicker. Well, the brightness increases and decreases. At the beginning quite slowly and then at a higher pace. However, when I'm indoors it doesn't seem to happen, or at least not too foten.
I've tried with and without automatic brightness. I have also tried installing Lux and the issue still persists.
What I realised is that the flickering comes from the backlight of the second screen, and if I disable it, problem solved. I might Have to give it a hard reset and hope is not a hardware problem.
Has anyone experienced the same?

I posted something similar a while ago on this topic. On my left side of the screen I could see what seemed to be screen burn or something. It would be a yellowish tint that would display the keyboard and part of a screen from the app. But it seemed to be the same app everytime. I never found a solution, I had to turn the phone in for a different reason. The ffc just stopped working and would freeze my phone up.

Screen Retention\Ghosting
kbrn said:
I'm starting to have issues with image retention on mine.
I wonder if this is covered under warranty...
Click to expand...
Click to collapse
Datblkbro said:
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related.
Click to expand...
Click to collapse
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?

yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol

I think joining XDA is an indicator of having a degree of OCD
Although I'd class mine as low I'd not be happy with the retention exhibited in those pics.
Thankfully my V20 hasn't presented any inherrent problems so far, just the odd temporary ones that happen when modding, but they're soon remedied.
Since @emdroidle gave us root for the H990ds its been great having the chance to open it up and explore more of its potential.

yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
As far as I've read this is just a quirk of these LCD screens that LG uses on their phones. It should go away pretty quick as the only time mine shows up like that is when the screen brightness is all the way or very bright for like 5 or 10 minutes. Mine goes away after 5 or 10 minutes.

Download sfilter from play store activate it at 10 % and image ghosting will go away ?

https://www.youtube.com/watch?v=mpmiowtPh_A&feature=youtu.be
Here's my retention.

kbrn said:
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
Click to expand...
Click to collapse
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.

Jesus is God Almighty said:
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Click to expand...
Click to collapse
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.

kbrn said:
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
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Nice - seems like I'm not going to get much from the warranty on the screen issue and still not sure if I should send it back as I'm afraid they do something stupid to it. Well, if my phone melted down at some point I would still buy an V20 in replacement. Battery and SD card is just a win for me even with all the phones faults. Just so sad that LG did not fix a better screen for the V20 in regards of getting Ghosting/Retention.
Anyway - I just tried one of the fixes I found without jail breaking the phone and it does help a little but far from solved the issue at all. I have ghosting/retention all over the screen now and most likely just going to get worse over time as it has from the beginning of it.

I think the image retention is a bug. It randomly happens on mine. At first I thought it was a crappy screen but then it went away. It will even show dark image retention like using xda. And most of my retention around the inside 1/4 of the screen.
Sent from my [device_name] using XDA-Developers Legacy app

Aymenitoo said:
Download sfilter from play store activate it at 10 % and image ghosting will go away
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Sadly did not work here. Still have ghosting. 20% won't do either - il try 30%.

Ok I was getting ghosting which has been getting worse and wore the past month but in the past 2 weeks its been getting really bad on both displays, ontop of that my phone was dying in 20-25% range and going up to 100% charge just to drop like 10 minutes later to like 50% probably just the battery idk
I sent my phone in and here is what they marked on the warranty page
Symptom: Software failure
Repair: Download new software
I honestly hope they don't think its because I wasn't on the latest version of android because I kept putting it off or i'm gonna be pissed, especially since my warranty ends 3/18/2018 and these 2 issues have slowly been getting worse.

Hi!
Here is a working fix if your device is rooted.
Link: https://forum.xda-developers.com/v20/how-to/lg-v20-screen-burn-fixed-t3661631

so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?

Jaws4God said:
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
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The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.

dark_prince said:
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
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Oh cool. thanks for explaining that! I am not rooted... 1. too nervous of causing issues after root .. 2. mine isn't rootable (on most recent security patch)..
so is there anything I can do to help with the blue output?
dark_prince said:
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
Click to expand...
Click to collapse
yeah that seems to be what i've read too... I just typically keep my phones for a while and burn in or ghosting worries me...