Database Users

Hardware fault

Hi all,
Wished that, for a first post in this forum, I would post something useful. But no, what I'm posting is probably the first user having a screen gone bad.
In the beginning, it happened when the battery went below around 50% and the brightness started going higher and higher to the point where the screen was completely white washed. Recently, the screen went to some kind of green colour taking over the whole screen (see pic attached).
The other phone functions work fine: sound, buttons, happtic feedback. Only the screen decided to die on me.
After multiple FW restores using different versions and only getting worse, I finally decided to call it a day and I will send it to Samsung Belgium for repair.
Hope that I just caught a bad one and that the Super AMOLED technology can survive time.

that is a weird problem, from the first description it sounded like if it got wet and it got damaged by the moisture trapped inside.
but it could simply be a defective screen.
when the screen is off, does it goes back to full BLACK?
or does it stays in that LCD like green/greyish colour?

Phone never went near water or humidity.
Yes, it goes to full black when off and the more it's off, the longer the screen hangs to its original "colours". Well, it used to but now it's worse.

Hi There,
I have problem with the i9000 screen too. Yesterday the screen brigtness suddenly gone up and the main problem is a lot of obvious color banding where things should gradient out smoothly. It looks like it is not having enough color depth, just like lowering your graphic card setting in Windows to 8 bit color or something.
Searching for stock ROM to flash back before I take it for replacement. Don't have much luck with the ROM so far.
Good luck with yours by the way.
Cheers,

It seems that you have the same symptoms that I have.
The only problem I'm having now is that the phone went back to normal after not using it for the last few days. Let's see how Samsung deals with this...

I've had a similar problem and sent it back for repair, as it became permanent after 2 weeks from the time I first noticed it.
Please look at my post here: http://forum.xda-developers.com/showpost.php?p=7652167&postcount=8
and see if it is similar to your issue.
It's now in samsung's lab or something, so in the coming days they should tell me what's the matter with it and how it should be fixed.

Sent mine to Samsung a couple of days ago for repair.
Any news on yours?

So I finally received my phone back from the repair shop and after glancing over the repair report, I came to the conclusion that I had lost the first fight with warranty claims: they did a firmware upgrade !! They upgraded my "old" firmware to a mind-blowing future one: JM2 !!!
After two days, the phone decided to act up again showing the same symptoms as before. In order not to loose the second fight, I decided to go there myself instead of sending it through mail. Being a 45 minutes car hike, I decided first to make sure that the phone was indeed showing the problems initially reported. After some minutes playing with it in front of the desk clerk, he finally admitted that it had to be a hardware problem.
So now the waiting game begins...In the meanwhile, I'm using a Nokia E71 which, while competent enough for my basic needs, it is NOT a Galaxy S. Crap !

To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App

dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
glad to hear everything checked out correctly, I presume everything fell under your warranty?, i got the same outlines around the circle but they are very very faint as I can only see them when i hold the device in direct sunlight at a certain angle so I suppose you're not the only one.

When you say LCD screen are you merely making a mistake or did they actually replace your AMOLED screen with an LCD?
If they actually did that, it doesn't seem like a very good deal...
dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App

Just took the Dutch description on the repair report. To my knowledge, Galaxy S phones only come with AMOLED screens.

dragonii said:
Sent mine to Samsung a couple of days ago for repair.
Any news on yours?
Click to expand...
Click to collapse
They sent me a new one instead...

[i9023] SLCD screen bends under glass -> yellow stain

last night i was surfing some pages, when i noticed a yellow stain/spot at the right side, near to the top of my screen.
this morning when i looked at it again, i frist thought it was gone, but after some usage, it came back.
taking a closer look, i saw, that the slcd foil(?) under the glass has bend a little bit, what seems to be the reason for this yellow stain. i think it might be a heat problem, since it was gone this morning, but came back after some usage.
i also think it might have to do with using navigation, since my nexus really gets hot while using that.
anyway i will bring it to the shop, but i'd like to know if there were others experiencing this..
here two pics attached (the stain can't be seen that good on a picture).

You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium

Rem3Dy said:
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
yeah, in all those 6 months, that i have it, i never dropped it.

I've also 2 yellow stains,on the left and the right of the lcd on my slcd i9023.I guess it has something to do with heat,because in winter when I've bought it ,it was ok,now in summer the yellow stains appeared.Next week I;ll send the phone to Vodafone service in my country,and I hope it will be exchanged.
Best Regards

eGozelle said:
yeah, in all those 6 months, that i have it, i never dropped it.
Click to expand...
Click to collapse
That sucks. I hate dealing with hardware issues. Good luck getting it fixed.

After 1 week in service,today I've received back my Nexus S i9023 with a new slcd fitted.No more yellow staints,I hope it will remain the same a few month at least.
Cheers

hello, I am also having the same problem, the same yellow stain has appeared on my right side but i don't have the "warped" lcd as in the first photo... It is definitively a heat problem because i noticed the "stain" when i was downloading on wifi while plugged in and that part of the screen was far hotter then the rest of the screen...maybe some chip under it running hot.
The thing is i got the phone new 6 months ago from ebay so no warranty and my concern is, what guarantee do i have that after i change the screen, that the problem won't appear again? Does anybody know if there is a fix eighter for the screen now or something to prevent it from happening again to my new screen? Could it be a manufacturing problem of the screen itself?
It doesn't seem that this issue is common..Also does the spot spread?
Thanks for taking the patience to read and for any answers.

Today I noticed the exact same problem in the same part of the screen, and I also noticed the foil being bent at that part of the screen. Its perfectly visible under a certain light angle. Being on the exact same spot as your problem, I suppose that it is some chip under that part of the screen causing the problem. I think I also has to do with the fact that the screen is curved... anyway, I cannot return mine for a new one, I hope people in the local service shops will be able to provide me with a fix. Too bad that such a cool phone like the Nexus S suffers from so much problems (I also had the proximity sensor problem that caused screen to remain black sometimes when the phone rings without a way to see who is calling). I will go for one of the new nokia handsets.

Another one here with the same problem on the upper right corner...
I have the phone 8 months now and I am sure that yellow stain wasn't there from the beggining but now it's quite visible especially with white font for ex. when browsing... Also in a specific angle the foil of the screen in that place is visible too...

Same problem on the right corner on top. If its in guarantee they will fix it for free?
Sent from my Nexus S

now after having my display fixed last october for free, since it's a known issue, i actually got a new stain after a couple of months..
but this time, it's on the left side and much bigger.. time to send it in again, warranty till next february..

I have the same issue, I am planning on getting it fixed as well. Good to know that it's a known issue and it's covered.

Same here, upper left corner...
Disappointed to read replacement parts are defective too...

exactly the same issue on right top corner, I sent my phone to warranty repair currently...

Top left corner here. Just hope i can find my warranty or else Im screwed..
Sent from my Nexus S using xda app-developers app

Unfortunately i have just seen the same thing that's happened on our nexus s on my friends galaxy nexus.. i was planning to get one after my nexus s developed the spot but now i'm not so sure anymore..

Center left... the same problem!

upper right corner here. Noticed it in some very hot days that are passing now in my country. should I send it to warranty?
My worries, I got the phone in a promotion (huge discount) afraid that if I returned it they will give my money back and I can't get any similar phone for the same money (I really like/need this device)... in the other hand, it might get worse than it is and unusable

Are you guys running custom kernels?

Nope

Couldnt find a GS3 without stuck pixels

Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded

Might be the imported batch .
Mine is flawless .
jje

Must be the batch, mine is flawless on the LCD test.

No stuck pixels here.

Perfect here too haha. Wait two weeks then go back and try again.
Sent from my GT-I9300

Tested a few and no stuck pixels on any colour background. Bad batch for sure.
Sent from my GT-I9300 using xda premium

Perfect screen here too. Honestly, I have yet to buy a device with dead pixels or similiar flaws, lol. Guess I'm lucky.

Mine is flawless as well - no dead pixels at all. So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
To be perfectly honest, I don't believe your story...

When I said "waited for months" I meant: I was going to buy the S2, after finding out the S3 was gonna come out I decided to wait, and in my country it was only released at the day I bought it (about 3 weeks ago) so yes, I waited for about 6 months just dreaming about it
If you dont believe me I have one good solution for you:
The big X on the upper right of your screen, click it and witness the magic
For everyone else I hope it was just a bad batch really, for christ sake I loved the device but I cant stand anything but perfection on a US$1000 handheld (its how much it costs here on Brazil)

So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
Click to expand...
Click to collapse
He probably waited since it's announcement and possibly even before. But that's pointless to calculate, since one might say I've waited for years to get it... Which btw is true since I knew that more or less the 3.generation would be around roughly at the time my S1's 2year contract was over.
but after 3 days I noticed I had a stuck pixel
Click to expand...
Click to collapse
I'm very sure you've not found a single Samsung Galaxy i9X00 phone with a stuck pixel and you probably never will. AMOLED screens have no moving parts so the pixels cannot get stuck as with LCD but either die (dead pixel) or react too slow (lazy pixel). Factory-defects such as pixels lighting at the wrong time or shorting with others are of course also possible.
I went through SEVEN , ALL OF THEM with stuck pixels in some color
Click to expand...
Click to collapse
Have you actually tried apps designed for stuck pixel / dead pixel repair? Often enough the pixel can be revived regardless of whether it's an (O)LED or LCD screen.

My dear friend im sorry for using the wrong expression.....im used to LCD screens and I would call it a stuck pixel because it cant reproduce one especific color (for example the pixel which presents itself black on a blue screen)
Yes, I tried the "unstucking" apps, left them running for hours and hours, like 12 hours at least, it didnt make any difference
Guess I'll just have to wait 2 months and try again, lets hope Im luckier this time, since its not looking to be a general problem...

That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)

Probably a bad batch, I also bought in Brazil and it is perfect.

d4fseeker said:
That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)
Click to expand...
Click to collapse
All of them were very easy to see, at least for me

juliano_q said:
Probably a bad batch, I also bought in Brazil and it is perfect.
Click to expand...
Click to collapse
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)

ReaperBR said:
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)
Click to expand...
Click to collapse
Hey, I bought mine at a Vivo store.

Bought pre-ordered on phone from verizon - 32gb w/2 gb ram. Unit made in china (blue) - unit flies and screen is flawless
Sent from my SCH-I535 using xda premium

i had to take my gs3 back to the shop because of a fault with the phone but that was my own fault. but ye the man behind the counter said the gs3 has never had a problem no one has brought one back apart from me to the store so the phones that you went throught must have been fake or something because these are the beat phones out and you dont get any problems with them.
Sent from my GT-I9300 using xda app-developers app

ReaperBR said:
Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded
Click to expand...
Click to collapse
Lets just get one thing straight, a black pixel is considered as a dead pixel, other colours are considered as stuck or bright pixels, it's also normal for a screen to have upto 3-5 pixels problem according to the international standard, so you are luck the shop will allow you get a refund after all the unboxed you did, not that anyone will blame you if you get a dead or stuck pixels in the middle of the screen is quite annoying.
anyway here is my story with problems
1 st unit was a in store inspection, out of the box the power button was stuck.
2nd unit, instore inspection the phone had a few specks of dust in screen.
3rd unit seems fine, and thats the unit I took home until I made and received call, although calls made instore were fine, 99.8% of them, the calls will just cut off between 3 minutes and 7 minutes.
Next day
4th unit had more dust in the screen.
5th unit had a black dead pixel in blue screen.
6th unit with instore inspection seem ok, took this home and then I noticed there was a problem with the wifi.
Phone detects wifi but won't connect, just saves into the memory and sometimes it will connect.
Also my router has 3 ssid set, guest, 5ghz and 2.4ghz, most of the time it will just detect one of the 3 ssid while the other 2 will be detected about 5-7 minutes later.
I also have one of the air drive where i can stream music or video from a portable box, most of the time it won't even connect, but the phone detect the signal, if it connects, it won't stream.
If a wifi signal connects, just moving a meter or two away from the router will disconnect.
In all cases the wifi signal detected is very strong.
Next day
7th unit in store inspection found a dark grey stuck pixel in a dark grey background using pixel testers.
8th unit, the greyish silver side of the phone was made very bad.
Next day did not exchange phones
9th unit one tiny speck of dust right at the top of the right corner of the screen.
10th unit, there were two white spot on the bezel, one next to the ear piece and sensor and the other on the side near the volume, both on top next to the screen.
before I check the 9th and 10th phone I did say I will check 2 more unit and if unlucky I will return it to samsung and have the phone's wifi fixed instead, as I did have a good screen.
Well I took the 9th phone as the 1 speck of dust didn't stand out that much.
upto now the phone is working very well.
there you go, my short story.

It's interesting to see that there seem to be quality control issues with devices sold by Hong-Kong retailer and a brazilian retailer.
Both locations are known to have a lot of fake or "fell of the truck" electronic devices, so I stand by my earlier hypothesis that they might not be devices from a batch Samsung ever intended for sale.
(This does not mean the seller knew about it, any part of the delivery chain can be the cause)

Screen Burn-In

Wow. I didn't notice until today but the status bar icons and time are showing signs of screen burn-in. I didn't even know this was possible with LCD screens. I can clearly see them with a dark blue full screen wallpaper. This is absolutely horrible.
Check yours too, people!
Sent from my LG-H815 using Tapatalk

I tested with a blue screen. Phone is 4 months old. I don't have any burn-in screen problem.

Ive noticed it few months ago, and ive never used brightness more than 50%..

Here some pics i took (doesnt work with screenshots)

montusk said:
Here some pics i took (doesnt work with screenshots)
Click to expand...
Click to collapse
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...

Cloudstrife said:
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...
Click to expand...
Click to collapse
OP said he didn't know it was possible on lcd, not me.
And yeah i have screen on a lot :sly:

Same here man i was wondering it was only for me i have it on gray walpaper or so
Sent from my LG-H815 using Tapatalk

its display problem guys i had it 2 months ago..i showed it in service center nd got screen replacement since i had warranty.. u guys should do same if u have warranty and make sure to show them those pictures cause that problem doesn't always appear on screen.. sometimes it disappear..

Yeah, it's been ten hours guys. My phone's screen has been off for 9.5+ hours during this whole time. I can still see it.
It's also easy to spot when I pull the notification shade down. That's just... Horrible. I bought mine online so sending it for a replacement is out of the question. I can't live without a smartphone for a couple of weeks (minimum time with such grievances).
Sent from my LG-H815 using Tapatalk

AFAIK lcd's don't truly get burn in but they persistence which should eventually fade. I'd imagine a defective screen is something acompletely different though.

It's usually ghosting on LCD. It should be reversible. Maybe play some movies or something.

This is kind of concerning and sad to hear. I traded my Nexus 6 for a G4 because I didn't want to deal with burn-in anymore (Moto X 2013 user). I hope I don't ever run into that problem or that the warranty covers it.

Same problem here... I just bought my G4 3 months ago...

i had sadly the same problem and made a tread http://forum.xda-developers.com/g4/help/screenburn-t3152109/post63428991#post63428991
Solved just by sending it back 2 my provider
(i had the device for 2 a 3 weeks) so i got i new one

Got to say, I've had my G4 since May 2015 and have no screen problems.

Just picked up a used LG G4 off Craigslist yesterday, guy had it for a month and was proven from Sprint themselves. Have been noticing screen burn or whatever you want to call it. Can notice it when you pull the notification panel down, and you can see a red tint.
This sucks lol! I'm trying to screen-burn tool off the playstore and will try it for the full 8 hours it says tonight and report back.

Bought my G4 June 05 of 2015. Keep the brightness at a steady 80%. No sign of burn in at all.
It bootlooped to Hell but no burn in.

SAME HERE!!!
It is possible with LCD though , I have SOny Xperia z2 before , but it never have such issue , so when i got my g4 and got this issue at first i thought it was a defective unit. So , i replace a panel under warranty , but then the problem appears again then i realized its the quality of the panel lg used. Lg need to fixed their panel really seriously as it happened since G3 .Now with the LG G5 having the always-on features i believe that the problem would be more serious as with 30 minutes non-stop screen on time with current G4 already appeared such issue, imagine always-on for G5.......

If you turn the phone off can you still see anything? If so it's definitely burn in or something like it. This is news to me, I thought LCDs were immune.

I got sensitive touchscreen problem, ghost touches, burn-in and now bootloop. Now to sent it repair, buy a new smartphone to wait it come back, get it back, see it's still not totally fixed, send it back again. This phone is **** ?

my S7 Edge screen bleeds purple smudges

Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files

Have you fixed your phone yet dude?

I had the same issue, took it to Samsung and they replaced it.

I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.

That's not normal mate, get it replaced pronto!

Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.

Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.

Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.