Database Users

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
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Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
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Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
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made in korea vs made in vietnam

Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.

How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk

tWoBrO said:
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
usually on box...look around the stickers....
my box came in mostly spanish with secondary english and was made in vietnam lol....

Oh, yeah, the box. I was looking inside the phone. The battery says Vietname, probably the phone was made there too.

yes same as mine...are you having issues wit yours as well?

I have one made in Korea and it didn't last with me 2 days, screen issue, camera issue, home button crooked..
I sent it back for replacement.
Sent from my Xperia S using xda app-developers app

What kind of problems were fixed? Do you know if the multitouch issue is also affected http://forum.xda-developers.com/showthread.php?t=2472084? Can you please link us the thread?

I'm curious if people are also stating where they got their phones from in that thread.

My first note 3 was from vietnams,after opening box found power switch was inside side panel,to use power switch i need to use my nails,even screen was flickering,force close of apps,very next return phone to shop,received replacement unit after 3 days but this time made in korea,I m very happy with this unit,no lags at all.:laugh:

Mine was made in China. Experienced no manufacturing defects.
Sent from my Telus SM900N-W8 via XDA Premium App

As far as I have heard that only small labor work is done in countries like china Vietnam but major work is done in korea alone. All my previous galaxy phones were 100% korean made never had any issue. This one is from china. Fortunately no issues so far.

rawready said:
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
Click to expand...
Click to collapse
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth

alleshi said:
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
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Click to collapse
i dont understand whats ridiculous? i am not the only claiming this problem...and although i havent replaced the phone yet there have been many claims that the made in vietnam version of the phone is a night and day difference of phones manufactured in other places...obviously these people osned both phones.

Mine was made in Vietnam. It works perfectly.
Don't try to read to much into this.
People expect their phone to work properly and don't post to say "Hey my new phone works the way it's supposed to"
They will only post for something that doesn't work correctly.

I have a Note 3 that appears to have been made or assembled in Vietnam. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.

I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.

Mine is vietkong made
?

cyberboob said:
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
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Click to collapse
That's what I thought. But the shop doesn't want to help me. They simply reply with: "Our warranty is only 30 days, your warranty is a manufacturer warranty, so contact them directly for a replacement." They point-blank refuse to help me.

Ok, so it's a 2nd hand phone (not one you got with a phone company and 1-2yr contract).
Then the only thing you can do is contact any official samsung repair shop in your area to send it in. Be aware though, you will probably have to pay for any major repairs.
The standard 1yr warranty only covers defects of manufacturing construction. If it's because of something else (or you have used a custom rom), then they may refuse to fix or you have to pay for it yourself.
Can try at the bottom of this page for the contact info http://www.samsung.com/latin_en/support/warranty/
homepage: http://www.samsung.com/latin_en/support/ or latin/spanish http://www.samsung.com/latin/support/
Good luck!

Buy an iPhone instead if you are in US..

Just a rant here. Had my Galaxy S6 since the pre-order and wife has a S6 Edge. I noticed my camera flash staying lit even if I am not using it, and contacted Samsung US. They told me to do resets and what not, still not being able to fix the issue, they told me to ship the device in.
So I wrapped it in the bubble wrap and securely in the box and sent it off to them. They contacted me and said there's small crack on the screen. I was like WTH? what happened? They do not know, and have no apparent resolution for me. So I told them to just go ahead and diagnosis the camera flash issue and after a week they are telling me they don't see anything abnormal. I told them again what the issue was, and instead of contacting me for further explanation or assistance, I get an email with UPS tracking number saying there's nothing wrong with the device.
Now I have a cracked screen Galaxy S6 coming back to me with no resolution to the issue I had. Sure the Galaxy S6 is exceptional device but man! the warranty on Samsung sucks a**. I even have Samsung protect or whatever that's called that they charge $99 for the two years of warranty. (Similar to applecare+ yet nowhere close to what they are offering..) At least Apple is great with their warranty based on my experience.
Sad thing is, I never had this kind of issues with the service center in Korea when I was there and with any of their galaxy line up... sigh
Sent from my iPad using Tapatalk

The LED remaining slightly lit is a known issue and was resolved with a recent software update.
Samsung should resolve the cracked screen issue though.
We have ADH (accidental damage and handling) warranty in South Africa for all Samsung flagship devices, which repairs a cracked / damaged screen for free within the warranty period.
Surely they must do the same in the States, especially since you are paying $99 for Samsung protect!
I'd escelate the issue further!
Sent from my SM-G920F using Tapatalk

Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
Sent from my iPad using Tapatalk

I'd go to T-Mobile, tell them what Samsung did (cracked screen) and complain until you get a new phone.

T-Mobile will laugh at me and tell me that's going to be the issue with the Samsung not them.
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cheols46 said:
Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Go over to sammobile.com and download the latest firmware for your device. Waiting for the carrier to release an OTA is like waiting for trees to grow... it's gonna take forever!
Sent from my SM-G920F using Tapatalk

I know the problem is the T-mobile variant is marked SM-920T not 920F. It'll probably brick the device All these carrier specific Android update grants are killing me. Never had that problem with HTC or Blackberry. ARGH. With the stupid knox trigger I cannot even dare to touch the recovery to flash a different ROMs and I bought the device thinking Samsung pay will be a blast option to have. just my luck smh
Sent from my iPad using Tapatalk

Is there a chance to replacement?

Hello everybody
My english is bad because i was lazy and didn't want to learn in school so forgive me
I bought my Samsung Galaxy s7 edge and today i let my phone and the glass is broken. Everything is working but glass on screen is broken. 1 hour ago i read article where is written that samsung service can raplace it for free one time its called samsung guard or something like that. Similar situation was with Galaxy s5. Is it true? I rooted my phone of course and i know that i void warranty but i was reading that there is a chance that service repair something if it is not a problem which root could do. Can you tell me is that even truth that samsung is doing something like that. If its true what do you think? Is there a chance they will repair that without checking, if my phone is rooted?
Sorry for my bad english and thanks for answers

I vaguely recall reading about free replacements in some non-US country, but as US resident I don't have any details.
In the U.S., Samsung sells an insurance plan, but there is a deductible for replacing a broken phone. Not free. What country are you located in? Hopefully someone from that part of the world will know more than I do. Good luck.

Do you even have Samsung Guard insurance? You were supposed to register your phone till August 15th I guess. If you did so I think your phone can get repaired. It depends where you have bought s7 tho. Here in Poland there are some threads about rooted phones that have been successfully repaired but only particular mobile operator - ORANGE. It has to be contained in your warranty papers.
Sent from my SM-G935F using Tapatalk

OTA Updates for Canadian Galaxy S7 (G930W8) in United States

Hi,
I'm thinking of using the Canadian Galaxy S7 (with model sm-g930w8) in the United States with Project Fi. Will I be able to get OTA updates?

Doesn't matter where in the world you are for OTA updates, it'll just get them at the same time as all the other W8s with that CSC
So yes you will still get them

*Detection* said:
Doesn't matter where in the world you are for OTA updates, it'll just get them at the same time as all the other W8s with that CSC
So yes you will still get them
Click to expand...
Click to collapse
Thanks! You put me at ease.

AxlRose77 said:
Thanks! You put me at ease.
Click to expand...
Click to collapse
:good:

*Detection* said:
:good:
Click to expand...
Click to collapse
You seem like you know your stuff, so I hope you don't mind if I ask you a few unrelated questions.
I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this? What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced? Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
If you're willing to share your knowledge with me about this, I'd greatly appreciate it! If not, if you are busy, that's OK. Have a good day!

AxlRose77 said:
You seem like you know your stuff, so I hope you don't mind if I ask you a few unrelated questions.
I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this? What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced? Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
If you're willing to share your knowledge with me about this, I'd greatly appreciate it! If not, if you are busy, that's OK. Have a good day!
Click to expand...
Click to collapse
Unfortunately my knowledge does not stem as far as what Samsung will and will not do in or out of warranty
You could ask them on Twitter
No doubt they can physically replace the battery, but as to whether they would or not is a different matter, you would expect so if you are paying for it, but I've never tried so it would be a guess
No idea about warranty regions either, I would have thought you would have to send it back to the country of purchase if using warranty, but you might be able to arrange something with Samsung after-all they are the same company no matter which country
Best off asking them directly

*Detection* said:
Unfortunately my knowledge does not stem as far as what Samsung will and will not do in or out of warranty
You could ask them on Twitter
No doubt they can physically replace the battery, but as to whether they would or not is a different matter, you would expect so if you are paying for it, but I've never tried so it would be a guess
No idea about warranty regions either, I would have thought you would have to send it back to the country of purchase if using warranty, but you might be able to arrange something with Samsung after-all they are the same company no matter which country
Best off asking them directly
Click to expand...
Click to collapse
Just curious. Let's assume the used S7 I'm interested in has been used since March 2016. How many more years of use do you think the average S7 should expect to get. I know, you're not God, but I don't really know how long flagship phones should last. What hardware component should go first, the power supply?
The other thing I was wondering was if you know whether authorized Samsung service centers use genuine Samsung, brand new never used batteries? Where do they get their batteries from? How do I know if I can trust them?

AxlRose77 said:
Just curious. Let's assume the used S7 I'm interested in has been used since March 2016. How many more years of use do you think the average S7 should expect to get. I know, you're not God, but I don't really know how long flagship phones should last. What hardware component should go first, the power supply?
The other thing I was wondering was if you know whether authorized Samsung service centers use genuine Samsung, brand new never used batteries? Where do they get their batteries from? How do I know if I can trust them?
Click to expand...
Click to collapse
Had mine since August 2016 and it's still like new, gave my Dad my old S5 before this from around 2014 and that's still going strong with the same battery, brother had an S4 which was still going last year, pretty sure they still have an S2 kicking about that works too
Look after your phone and other than rare case hardware failures it should last a long time
I don't know anything about Authorised Samsung service centres, but I would expect they would use brand new official Samsung hardware for replacements yes, otherwise Samsung would be up s*** creek without a paddle if there was an injury caused by a 3rd party battery or similar
And they will be extremely careful about batteries since the N7 incident