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Hey. I recently won a MyTouch 3G, altough I live in Sweden, so I can't use my own operator...
How can I use my own sim card and operator?
I have to unlock the phone, right? Where can I get a code without buying it? Or can I flash the phone so it gets unlocked?
Thanks in advance.
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
X-i-phoner said:
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
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From htcpedia.com - a very good site. And yes, it's new.
I've been talking to T-mobile, but they refered me to HTC to get an unlock code... So I guess we'll se what happens.
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Oh my. Hope that won't happen to me... :S
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Damn..that's unbelievable!!!
I got my myTouch through T-Mobile in early August and contacted them about unlocking it a few weeks later, prior to what I thought was going to be a several-week trip to Canada. At first I was told I'd be sent the code/instructions within 24 hours. I called back 24 hours later when nothing came and was told that the 24-hour turnaround was mistaken because the phone was so new, therefore they'd have to go through HTC to get it; and they'd send it to me whenever they got it from HTC. That was about 5 weeks, and I've still not seen anything (although I haven't called them back again yet, either, as my trip ended up only being one week and I turned out to not need phone service much while I was there, so I ended up not being too concerned about it).
I would call them back now. I called them 4 weeks later nd it still took them 2 weeks to get it to me. The unlock code just makes your phone more valueable.
Ebay, swift unlocks sells unlock codes, 12.85 US, I think...I have bought 2, and both were there within a couple of hours...
Im just wondering if any1 here has asked tmobile and actually got one back, how long did it take to receive yours? wondering/trying to get an idea for how long ill have to wait before i can use my hd2 as a phone..
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
barronedson said:
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
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Same story. But at least TMO unlock is free
similar story, they say they have to ask htc for them
took them about ten days for me, after I'm already in another country.
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
rider123 said:
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
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Same thing here. They sent me the code in about 5 days after calling them.
zippa71385 said:
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
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yeah thats what i thought it would usually take so every couple days i kept getting back at them and nothing, worst part is that the day before i got the unlock code, i lost my ATT sim card so yeah
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
moonchaser said:
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
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I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
speoples20 said:
I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
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I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
yea i did and they told me i will get it in 24 to 48hrs and i did
Noob question: what would an unlock code be used for? International travel?
Edwin320 said:
Noob question: what would an unlock code be used for? International travel?
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It's necessary for that, or for any time the phone is used on any network other than the home one (T-Mobile in this case)...for example, people who want to use the phone on AT&T
I got it in 2 days after initially being denied by customer rep. I escalated it to our business sales team and showed them proof that I was going on international trip. Cust Service did not give initally since I had been with Tmobile for 10 days.
never asked but know that it can take a few dayz plus ur account must be in good standing meaning u owe no bill plus also i cant say they will give it to u if ur on that payment plan for the device
Every time I have needed to get an unlock code from T-Mobile I have received it in about 24 hours. I use my phones in Asia or Europe at least once a month with zero problems.
moonchaser said:
I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
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After contacting them yesterday and opening a new request, the code was delivered this morning. They claim to have to contact the manufacturer... I think they just playing weird games. They even asked what country I was going to. If they checked the last 3 years of service records for raoming they would easily know heheh
Hello everybody
I received an unlock code from T-mobile for my Vibrant, but it gives me an "unlock unsuccessful" message. I called T-mobile, and they essentially told me "it should work, sorry." I was wondering if the problem might have something to do with the fact that my phone is rooted...
And if that is an issue, can I use the nandroid method to unroot it? Odin doesn't seem to work for me; it always stops at "file analysis." I've heard that other people using Windows x64 have the same issue.
Look at the IMEI in the e-mail they sent you. Make sure they copied right. It will be on the top left 3rd line down.
Yeah, the IMEI is right. Also, I've heard that it's possible for these phones to be hardlocked... is there a chance that the seller accidentally hardlocked it before sending it to me?
I don't think so. T-Mobile would be the one doing the hard-locking.
Is there any other way for me to unlock the phone?
I was rooted when I requested the unlock code from tmo - it worked as expected
You didn't get your phone directly from tmo?
Sent from my SGH-T959 using XDA App
I have to wait a month until i can get mine unlocked.
I recent;y had another phone unlocked from them.
I didn't buy it from tmo, but I don't see why that would make a difference... they still gave me the unlock code based on the IMEI I gave them. They say they can't give me another unlock code, and I'm currently 7000 miles from the nearest T-mobile store (that was their "solution" - go to the store). Any idea whether it'd be worth it to try sinking $30 into one of the eBay unlockers?
I have the same problem with my vibrant. i purchased an unlock code from ebay with 100% success rate but when I entered the code: "network lock request unsuccessful"
I have the same problem with my vibrant. i purchased an unlock code from ebay with 100% success rate but when I entered the code it says "Network Lock Request Unsuccessful". Apparently the only way around this is to remove the Network Lock all together. Removing the network lock is done through unlocking software but unfortunately there is no software compatible with the Vibrant as of yet. Getting another code will not work either as your IMEI will give you the same code again. i just purchased an I-Smart SIM card, hopefully this will work. I will keep you posted
Don't buy from ebay EVER!!
Unlock codes are free from TMO
The sent me my unlock code 3 days after I bought it. It didn't work at first. I called TMO apparently my IMEI was truncated. they sent new unlock code and it worked perfectly.
Remember if you put your unlock code in to many times unsuccessfully, there is nothing TMO can do to get it unlock. It has to go back to Samsung
The reason I asked if you purchased the phone from someone else but TMO you might want to contact the seller and see if they can help you out.
they must have given you the wrong unlock code. Also, if you entered wrong unlock code 3 times, your phone will freeze and you would have to buy a unfreeze code online.
No wait unlock code
scrizz said:
I have to wait a month until i can get mine unlocked.
I recent;y had another phone unlocked from them.
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I go mine unlocked on ebay. It coast me $29 but well worth it. Took the seller 3 days to get the code and it worked.
Also T-MOBILE does not hard lock these. they can become hard locked if you enter the unlock code unsuccessfully 3 to 5 times. If you got that message once... i would not try again with that code. I would just get it from Ebay... T-mobile does not have a good track record with unlock codes for the Vibrant or the Garminfone
toeshot said:
Don't buy from ebay EVER!!
Unlock codes are free from TMO
The sent me my unlock code 3 days after I bought it.
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That is the reason I bought it from eBay. It took 15 seconds of my time, and the seller sent it within a few hours. By contrast, I have to figure out whom to email at Tmo, give them time to generate it, and then get it back to me. Certainly not worth my $30 to do more and wait 3 days.
cparekh said:
That is the reason I bought it from eBay. It took 15 seconds of my time, and the seller sent it within a few hours. By contrast, I have to figure out whom to email at Tmo, give them time to generate it, and then get it back to me. Certainly not worth my $30 to do more and wait 3 days.
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How do you think the ebay sellers get their codes to sell you for 30 bucks?
cparekh...you're pretty dumb....lol
sent from my Samsung Vibrant using XDA app
Uhm...you can get one for free even if you don't have tmo? Who do I send this email to?
I would like to know if i flash over my phone to use Android will I then be able to use it on another Network?
on a different network no. rooting your phone does not sim unlock your device. if you call your provider they normally dont have any problem giving you an unlock code for your device. im on the tmobile network and i wanted to unlock my old phone to sell on ebay (unlock can fetch more $) so i called tmobile, they gave me an unlock code (free) i put a at&t sim in my phone to complete the process and it was done. really very simply.
i purchased the phone from CL and i was on a month to month plan with T Mobile for about a year and I did not renew this month. Do I have any options?
6xceo said:
i purchased the phone from CL and i was on a month to month plan with T Mobile for about a year and I did not renew this month. Do I have any options?
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You can pay $30 on eBay and get unlock code for it - that will get it unlocked and then you can use it on any other network.
BTW - if you get the unlocking code while you have Android on your phone you can still unlock it with your code you get.
yea i've seen unlock codes on ebay as low as $10, it all depends on your phone.
i would still try t-mobile anyway and say you use to be a customer and you wanted to unlock your old phone so you can sell and use it on a different network. the most they can do is say no so there wouldn't be any harm done in still calling. i think that they would still do it. if you reach someone and they say no, hang up and try 1 last time. i always get conflicting stories everytime i call t-mobile anyway so you might just luck out.
(they unlocked an old phone i wasn't using with t-mobile, giving i still was under contract but they still unlocked a phone that wasn't on my contract)
I called T Mobile and told them I am going overseas and I need it unlocked the rep told me he would submit the request and I will get an email within 5 -7 days with instructions on how to unlock the phone. That is a long wait I did not know it took 7 days to do anything anymore. Oh well .
Thank you all for helping I appreciate it.
if you need to unlock a phone to go overseas i think its a different process so maybe thats why its so long because it only took me 10 mins to get the code from them.
T-Mobile uk charge £25 and theres a 28 day wait for them to snailmail the code to you.
Unlocking.com was £10 and 10 minutes.
Source: my experience < 10 days ago.
Sent from my HTC HD2 using XDA Premium App
From T Mobile
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Looks like I will have to pay...
That really doesn't make much sence because they unlocked a phone I no longer was using. I think I was using my hd2 for 6 months when they gave me the unlock code for my mytouch 3g slide. Well it was worth a shot...kinda goes back to me saying I always hear conflicting things from t-mobile.
Sent from my Desire HD using XDA App
I contacted T Mobile on 3 other occasions and recieved the same answer 1 manager told me to contact HTC Directly as that is how they get the unlock codes but that did not work.
However I found a company that provides you with the code. It took him 7 minutes and only cost $7.00. He had a perfect rating on ebay well 99.9% and he provided pre purchase QnA via direct email.
ebay store URL
http://stores.ebay.com/Freedom-Mobile?_trksid=p4340.l2563
Again thank you all and I hope this helps anyone else who might have similar issues.
Hi guys,
i want to create this reference thread for all people must Permanent Unlock their S8/S8+ locke on TMO Network.
I'm one of you and actually i'm hold waiting some unlock method for my G950U .
Services just tried :
https://www.unlockbase.com (they don't provide anymore T-Mobile Unlock App unlock)
http://www.cellunlocker.net/ (paid them 130 buks and they refund me after 3 days cause they have no more access to T-Mobile server)
Hold at the moment.
My device is full paid off but actually i'm not in USA , i'm in Italy
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
oswald-josh said:
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
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i don't have a T-Mobile account, i have bought device on Ebay. It was paid off, sure.
wolfgart said:
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off
You do not need a T-Mobile account. Try to call T-Mobile internationally or contact them thru the twitter account. According to the website this is the only requirements to unlock it
--
Unlock requirements
We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported to T-Mobile as lost, stolen, or blocked.
The account associated with the device must not be canceled, and be in good standing.
You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
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still waiting working methods ....
wolfgart said:
Device eligibility is determined as follows:
The device must be a T-Mobile device.
...... apply.
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They require you to use their service for 40 days, i mean you can tell them that, because u are in italy, and there is no way for you connect to their server and ask for temporary unlock, and you need it to be permanent unlock ( one of the xda user did that).
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
aviseqdas said:
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
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honestly is base on your luck, luck here is that, you actually talk to the specialist otherwise, you just gonna talk to some dumb people.
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
pete4k said:
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
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Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
T-Force:
That's correct. Even in attempting to "whitelist" the device, this would be unsuccessful since the phone wasn't purchased from T-Mobile. The escalation I've submitted is going to our highest tier of support, so if anyone can do it - they will be the ones. Hopefully this helps to clarify things!
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There may be hope for everyone in the future, this one of the final responses I got from them:
I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!
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14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
fragg3d said:
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
There may be hope for everyone in the future, this one of the final responses I got from them:
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
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Click to collapse
contact them again...
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
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Click to collapse
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
EDIT:
Got the phone unlocked, talked to them on Twitter direct messages, and after 24 hours i was able to use the Unlock APP and unlock the phone
I called T-mobile they said they can't unlock it , I have to use device on T-mobile for 40 days ,even though its fully paid off
I even asked them see if they can enter device information on " Device Distribution Center " but they said there is no possible way to do ... hmm
Oh well guess gotta wait 40 days.
Got phone unkocked !
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
What the *&^%$# I have been "Bamboozled"
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
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LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
Oh, i simply have called by phone TMO support and told them that i now i'm in Italy for the next 12 months cause Job and i have to rest in contact with my family in CA.
I've tried to call them a lot of time and always talked with dump operators. Last one guy was a really great guy and finally helped me to have device permanent unlocked.
wiseguyy said:
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
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ahhaha.
Really absurd that US People could vote for a Crazy man like Trump....
Oh my God
fragg3d said:
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
Click to expand...
Click to collapse
I bought my s8+ from ebay, but the guy bought it from samsung,
on the June 20, I went to the T-Mobile store on the 21 and added insurance and they're charging me 15 a month because I didn't buy it from them.
Got home and called T-Mobile to add the imei, they were gonna give me the run around and I said politely that samsung is gonna tell me to call tmo, she wait a moment and spoke to someone, and she sent the request in,
waited 3 days, and the device didn't unlock, checked the website and til today to check device status it doesn't have any info, but called T-Mobile and the rep transferred me to his supervisor, and he said he will take care of it, to wait at least 3 days for the email, and yesterday I tried the device unlocked, and it worked. Then later during the day I received the email from T-Mobile.
Be polite, and let them know u will be leaving the country, it sometimes it works, most of the time even buying from T-Mobile paying in full, they make me wait 40 days.
I also told them that is why I stopped buying from them directly,
Sent from my SM-G955U using XDA-Developers Legacy app