Im just wondering if any1 here has asked tmobile and actually got one back, how long did it take to receive yours? wondering/trying to get an idea for how long ill have to wait before i can use my hd2 as a phone..
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
barronedson said:
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
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Same story. But at least TMO unlock is free
similar story, they say they have to ask htc for them
took them about ten days for me, after I'm already in another country.
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
rider123 said:
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
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Same thing here. They sent me the code in about 5 days after calling them.
zippa71385 said:
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
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yeah thats what i thought it would usually take so every couple days i kept getting back at them and nothing, worst part is that the day before i got the unlock code, i lost my ATT sim card so yeah
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
moonchaser said:
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
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I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
speoples20 said:
I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
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I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
yea i did and they told me i will get it in 24 to 48hrs and i did
Noob question: what would an unlock code be used for? International travel?
Edwin320 said:
Noob question: what would an unlock code be used for? International travel?
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It's necessary for that, or for any time the phone is used on any network other than the home one (T-Mobile in this case)...for example, people who want to use the phone on AT&T
I got it in 2 days after initially being denied by customer rep. I escalated it to our business sales team and showed them proof that I was going on international trip. Cust Service did not give initally since I had been with Tmobile for 10 days.
never asked but know that it can take a few dayz plus ur account must be in good standing meaning u owe no bill plus also i cant say they will give it to u if ur on that payment plan for the device
Every time I have needed to get an unlock code from T-Mobile I have received it in about 24 hours. I use my phones in Asia or Europe at least once a month with zero problems.
moonchaser said:
I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
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After contacting them yesterday and opening a new request, the code was delivered this morning. They claim to have to contact the manufacturer... I think they just playing weird games. They even asked what country I was going to. If they checked the last 3 years of service records for raoming they would easily know heheh
Related
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Got my unlock code back 10 hours after I got the first email that states they will try to get a code for you within 24 hours.
You waited 7 days? You should have been calling them twice a day from the beginning.
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Click to expand...
Click to collapse
Got my unlock code from T-Mobile customer service in less than 48 hours. Also did the same with my Pearl a few years back. They're always great about it.
I had a different tmobile phone that I requested the unlock code for....they said it would take 24-48 hours...After about 2 days I called them and they were like " wait you did not get a email...? NO problem We will walk you over the phone with it"
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Click to expand...
Click to collapse
It can take up to two weeks with the G1 because TMO doesn't have the codes on hand like they do with Blackberry like someone stated earlier. They have to contact HTC via email and wait for them(HTC) to provide the code so depending on how long it takes HTC to respond back with the code is how long it takes to get your unlock code...this is what i was told when i called on day 7. Was told that they have seen them take 7 days to 14 days, I got my email in about a week and a half. You should always call on day 3 after you make the request because you may not have received the email for some reason. (Entered incorrectly or spam filters on your email)
By no means is this directed to the OP. Calling over and over again will not make it happen anything happen faster as someone else suggests. It is funny how some people really thing that being pushy or an *** makes things get done faster. It is a service that is done for free as a courtesy, TMO is not trying to screw you over or make this difficult there are just processes like there are normally in life. If you want it faster there are means to get it faster but you have to pay for it.
Hey. I recently won a MyTouch 3G, altough I live in Sweden, so I can't use my own operator...
How can I use my own sim card and operator?
I have to unlock the phone, right? Where can I get a code without buying it? Or can I flash the phone so it gets unlocked?
Thanks in advance.
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
X-i-phoner said:
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
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From htcpedia.com - a very good site. And yes, it's new.
I've been talking to T-mobile, but they refered me to HTC to get an unlock code... So I guess we'll se what happens.
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Oh my. Hope that won't happen to me... :S
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Damn..that's unbelievable!!!
I got my myTouch through T-Mobile in early August and contacted them about unlocking it a few weeks later, prior to what I thought was going to be a several-week trip to Canada. At first I was told I'd be sent the code/instructions within 24 hours. I called back 24 hours later when nothing came and was told that the 24-hour turnaround was mistaken because the phone was so new, therefore they'd have to go through HTC to get it; and they'd send it to me whenever they got it from HTC. That was about 5 weeks, and I've still not seen anything (although I haven't called them back again yet, either, as my trip ended up only being one week and I turned out to not need phone service much while I was there, so I ended up not being too concerned about it).
I would call them back now. I called them 4 weeks later nd it still took them 2 weeks to get it to me. The unlock code just makes your phone more valueable.
Ebay, swift unlocks sells unlock codes, 12.85 US, I think...I have bought 2, and both were there within a couple of hours...
Hi. I first filled in the online unlatching request form at the end of january. It has been resubmitted three or four times since by o2 themselves, along with at least a dozen calls from me to them, escallation to various managers and departments, and 160 days later, , ,still no unlock code.
I know o2 outsource their unlock code generation (probably to htcunlock.com or some such) and that such pay companies have had trouble in teh past generating codes for some IMEI numbers.
If this is the case, do i have any recourse to get a replacement handset, with an IMEI that can be unlocked? (i doubt it, but gotta ask, , pretty sure the UK has no 'you must provide an unlock code' laws.)
Failing that, anyone know any good phone numbers to contact/harras people that can actually get stuff done at O2?
cheers
Sam
I haven't lived in England for quite some time but the two magic words ("trading standards") always used to get things moving from what I can remember...
Cant say the same for me, i asked O2 for an unlock code on 18th March and one did not arrive inside the 30 days turnaround time they mention. I mailed them on the 23rd April about the lack of code and they told me my IMEI number provided was wrong and id need to provide another, i did and one day layer i had a mail with the proper code.
Check the IMEI provided with them, im sure you already have but for some reason it took me 2 times for them to recognise it even when i know i sent the same IMEI the first time.
EDIT :- forgot to add. yeah its not law for them to provide an unlock code. Had the same issue as you with my iphone, never did recieve one, good job the hackers sorted me out
yea i suspect the issue is with the imei number, , , specifically the fact that it is two digits too long, , , i'm guessing the donkey @ the desk isn't removing the last two digits before running the lookup.
Indeed, and i quoted that to them on the second mail i sent, a day later it was resolved ..
huh, just called them to confirm the imei they are trying to use doesn't have the extra 2 digits, to be told their system is only seeing 15 digits anyway, and the tech basically told me i must be doing something wrong, and that IMEI numbers are only 15 digits, so i can't possibly have an extra two digits at the end.
I'm thinking microwave and replacement is looking like the best option.
I think id take a pic of the hd2 showing the 17 digit number and mail it to them and ask for another donkey to be assigned to the case as he obviously does not have a clue. Confirm to him how hard it is to do something wrong while typing *#06# to get the IMEI ...
samsamuel said:
Failing that, anyone know any good phone numbers to contact/harras people that can actually get stuff done at O2?
cheers
Sam
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Click to collapse
I didn't think you could get good things done via, O2, I was on contract with them for 10 years and they wouldn't give me the hd2 for free so i left, there CS are useless.
Demon_man said:
I didn't think you could get good things done via, O2, I was on contract with them for 10 years and they wouldn't give me the hd2 for free so i left, there CS are useless.
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Click to collapse
Been with them for about 5 years, get all my phones free, even got a £15 credited when they blocked me after my bank screwed up my direct debit.
Even get 15 month contracts instead of 18.
Pretty sure my HD was already unlocked, I was able to use it on Orange.
Haven't checked my HD2 though.
finally, after 5months and two weeks my unlock code finally arrived,,, great 28 day service there, o2, much respect!
samsamuel said:
finally, after 5months and two weeks my unlock code finally arrived,,, great 28 day service there, o2, much respect!
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Click to collapse
holy cow at least you got it lol,
Demon_man said:
holy cow at least you got it lol,
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hehe, yea, eventually. Good job i dont actually need to unlock it, it was just a matter of principle. (well, that and i can now use the gf's sim card in an emergency, heh)
samsamuel said:
hehe, yea, eventually. Good job i dont actually need to unlock it, it was just a matter of principle. (well, that and i can now use the gf's sim card in an emergency, heh)
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Click to collapse
ace so all the moaning to them you dont even need it even better lol, my hd2 from Virgin was already unlocked even though they swear blind its locked lol, MUPPETS
Demon_man said:
ace so all the moaning to them you dont even need it even better lol, my hd2 from Virgin was already unlocked even though they swear blind its locked lol, MUPPETS
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Click to collapse
heh, yea o2 told me they were shipping unlocked phones. I had to explain to them how they started shipping wwe phones in febuary, but before that they were rom locked, and that both types were sim locked.. . . she didnt understand, so we agreed to disagree.
I am 99.9999% sure I found the person in the right department who will unlock our phones. She took all my info said she mails it to someone else who will mail her back with the unlock code.
Sound right doesn't it ? It's been 30 minutes. She said it could be an hour or so depending on the person who will provide the code, but she sounds like the real deal !! I will come back here about 6pm eastern time, I have an hour commute home, and if she could do what she says she can do I will give you her name and phone number ..
This is the first hope I have had. When I called her I said, before I return my Streak and maybe buy an unlocked one on eBay, is there anything you can do to solve my 'locked to AT&T problem? Before I could get the last words out of my mouth she jumped right in and said, "don't send it back .. I can get you an unlock code."
I said "Alright if I share you with the rest of the disappointed Dell Streak buyers" and she said 'YES .. this is no secret.'
If I get the unlock from her you can PM me and ask for her direct number .. Someone suggested I don't post a number here. They are right.
Diane
shEEEsh said:
I am 99.9999% sure I found the person in the right department who will unlock our phones. She took all my info said she mails it to someone else who will mail her back with the unlock code.
Sound right doesn't it ? It's been 30 minutes. She said it could be an hour or so depending on the person who will provide the code, but she sounds like the real deal !! I will come back here about 6pm eastern time, I have an hour commute home, and if she could do what she says she can do I will give you her name and phone number ..
This is the first hope I have had. When I called her I said, before I return my Streak and maybe buy an unlocked one on eBay, is there anything you can do to solve my 'locked to AT&T problem? Before I could get the last words out of my mouth she jumped right in and said, "don't send it back .. I can get you an unlock code."
I said "Alright if I share you with the rest of the disappointed Dell Streak buyers" and she said 'YES .. this is no secret.' I would post the number right now but I want to make sure she can do what she says she can and I don't want her to get too busy to call me !!
Diane
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you should pm her number in messages, not post here for everyone to see. just my $0.02
zachthemaster said:
you should pm her number in messages, not post here for everyone to see. just my $0.02
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YOU ARE 100% RIGHT .. I wish she would call already ..
I hate waiting .. I am like a bad kid at Christmas.
Diane
shEEEsh said:
YOU ARE 100% RIGHT .. I wish she would call already ..
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Click to collapse
well haha if it does work send me her info in a pm, thatd be greatly appreciated
It is 6pm eastern. They are in Texas. I called a few minutes ago and she still hasn't gotten the code. She will be there another 2.5 hours .. FINGERS STILL CROSSED !! I apologized for being such a pest, but said "I have been holding this brick for 4 days now. I want to do more than just look at it." Mean while I am thinking .. Wait till the other calls start rolling in. If they are going to start unlocking, it would be a good idea to create some sort of online form .. type in our IMEI numbers and they can just email them to us. I asked her does she need to know what service I will be using and she said 'doesn't matter, it will be unlocked for all.'
This would be great news and help drive sales. More sales=more support from at&t and dell.....i hope.
Dell Rep didn't get back to me tonight. At first she said a few hours, then later she said it could be tomorrow .. In any case, I believe in her. When she said I will get you unlocked, it sounded as if I wasn't the first person she helped. I don't expect to hear from her tonight though... I am sure she is done for the day.
What unlock code are you talking about?
smokku said:
What unlock code are you talking about?
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SIM unlock. The dell streaks in the US are locked to at&t even if you buy it unsubsidized for $550
im going to go out on a limb here and say this aint gonna happen
flumps said:
im going to go out on a limb here and say this aint gonna happen
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Click to collapse
Of course it will happen... call centre reps ALWAYS call back when they say they are going to
(happy to be proved wrong !)
fone_fanatic said:
SIM unlock. The dell streaks in the US are locked to at&t even if you buy it unsubsidized for $550
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Click to collapse
Couldn't you just go to the seller and request the unlocking?
micduffy said:
Of course it will happen... call centre reps ALWAYS call back when they say they are going to
(happy to be proved wrong !)
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Click to collapse
i cant tell if thats sarcastic or not...
lets look at it this way. the device is released locked on or off contract so do you really think some random person is going to be able to just get a unlock code for it
doubtful.
Yep i doubt it too. I still live in hope...
Sent from my Dell Streak using XDA App
Do you think that she'll only be able to provide unlock codes for US Streaks (if she will at all...)? Or also for UK versions locked to O2?
800 308-3355 Dell Mobility
They need this information from you ..
Service Tag #
Express #
IMEI #
Email address used to purchase
They will email you the unlock. I have NOT received mine yet. Promised I would have it yesterday. Now they are saying 24-48 hours.
Just want to add that if I called and got a Dell Mobility rep named Shaquallar [female] on the phone, I would hang up and call back. Take my word for it ..
So Dell is apparently unlocking?
I don't buy it. I don't doubt the intentions of the agent but I think they'll get to the point where somebody will tell them that AT&T wont allow it.
AT&T is the keeper of the keys.
TooMuchFace said:
So Dell is apparently unlocking? I don't buy it. I don't doubt the intentions of the agent but I think they'll get to the point where somebody will tell them that AT&T wont allow it. AT&T is the keeper of the keys.
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I am happy to say that you are wrong,, they are for sure unlocking. Every agent is doing the unlocking ...
shEEEsh said:
I am happy to say that you are wrong,, they are for sure unlocking. Every agent is doing the unlocking ...
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I thought they should unlock it because there is no mention of Streak being locked to AT&T when purchased unsubsidized anywhere on sale page or during check out process. They do say that it is subsidized to 299.99 with 2 year AT&T contract and it works only on AT&T but they never said it is locked when purchased for full price.
I just bought a Motorola Atrix AT&T Locked one. I want to unlock for any gsm carrier. Many told me to talk with AT&T directly but as I've bought it from another person I don't know about the purchase date & etc etc.
So I wanna unlock via any site. I found a top rated seller on ebay which says it can unlock Atrix for just US $2.32. http://www.ebay.com/itm/UNLOCK-CODE...ultDomain_0&hash=item2eb905b602#ht_2819wt_982
Should I choose it or there's another good sites for unlocking?
I think it worth a try. just 2bucks. If i were you i would give it a try
tecnic08 said:
I think it worth a try. just 2bucks. If i were you i would give it a try
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I was also thinking about that!
A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.
for what its worth, I just bought an unlock code for about the same price from another ebay seller. Worked fine but took longer than they advertized(5 - 10 min). Took more like 5 hours, at the time it was somewhat annoying.
You took 5 hours on ebay ,but i brought it from some other website. It took me 3 days and cost 24bucks. lol
Crazy. Yea, some phones are cheap and others, even damn near identical phones have wildly varying prices.
Off topic, but Tecnic, how is the water level in Bangkok, has it started to recede yet? Is Yanhee affected at all?
treehumper said:
A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.
Click to expand...
Click to collapse
Really? An AT&T rep will carrier unlock my Atrix? Wow. I'll have to ring them up this afternoon.
I got mine unlocked by just calling the AT&T customer service and asking them nicely.
Person gave me the code right on the spot. Took about 5mins total. easy peasy
if you don't want to wait on the phone, just use their online chat service.
facetubespam said:
if you don't want to wait on the phone, just use their online chat service.
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Click to collapse
I can't find the online chat service link. Can you kindly give me the link?
Thanks!
i used mobifreedom, it took about 10 -15 min, and cost about $9CAD. worth the money if you ask me, rather than wait 5+ h or wait on the phone with ATT
AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#
jgc121 said:
AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#
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Click to collapse
But I don't have any AT&T account or any sim. I live outside USA & told my bro to take an Atrix for me. How'll I convince them? Any ideas?
ringer13 said:
i used mobifreedom
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I used it as well, but the code didn't work. I sent them an email and wait 24h so far - no response
I unlocked just by talking to AT&T live agent.
Mine is UK Orange, though.
I got my unlock code by calling ATT and talking to a CSR, for whatever reason though they had to email it to me about a week later but I did manage to get it. I got mine off ebay and didn't need to know any of the purchase info, all I needed was my contact info for sending the unlock code and the IMEI