Database Users

My brick is here ... now what ?

Turned it on with my T-Mobile card in it - First thing I see is "Enter your unlock code." You have 10 chances to get it right. I turned it off and put it back in the box.
If someone has the unlock code formula .. Dell or AT&T .. which one would it be?

REPLYING TO MYSELF ..
I have a friend that works for AT&T .. has an AT&T store actually. I just asked him who is the 'holder of the unlock codes' Dell or AT&T and he said AT&T .. Being the phone is so new.. maybe not .. In any case he said "Come to the store, bring your phone and we will call for an unlock code."
When I leave there I will probably still be holding a brick. I am not expecting to be unlocked.

Please let us know what you find out. If you are successful it would give others hope that it can be done!

Spent 2 hours at the AT&T store. My friend talked to a half dozen tech people at AT&T .. They looked up the IMEI number and said they would give him the unlock code but the IMEI number is NOT in their computer. NO RECORD OF THE IMEI NUMBER .. They said, "you have to get the unlock from Dell." He conference called AT&T with Dell and Dell told AT&T that they do NOT have the unlock codes.
SO .. what do you all make of that. I am clueless about unlock codes etc. TMobile told me this morning that I needed to get the unlock code from AT&T or Dell.

I'm pretty sure that Dell have already said they wont be releasing unlock codes until next year. It's pretty standard procedure really.
Your only option is to use a rebel sim.

shEEEsh said:
Spent 2 hours at the AT&T store. My friend talked to a half dozen tech people at AT&T .. They looked up the IMEI number and said they would give him the unlock code but the IMEI number is NOT in their computer. NO RECORD OF THE IMEI NUMBER .. They said, "you have to get the unlock from Dell." He conference called AT&T with Dell and Dell told AT&T that they do NOT have the unlock codes.
SO .. what do you all make of that. I am clueless about unlock codes etc. TMobile told me this morning that I needed to get the unlock code from AT&T or Dell.
Click to expand...
Click to collapse
Sadly that is due the missing link between AT&T and Dell on this phone. Just for an example, call AT&T tech support and ask them anything about the streak and the first thing you hear is "what is that?" or "No sir, there is no such a phone"!

This is what was told to me:
Well I couldn't post it because I'm a new member, But I just finished a chat with a Dell rep at the site and he said that it was for purchase unlocked now. So Thursday when I buy one for my wife to be used on T-Mo I guess we'll find out. I will post the results when we get it.

I really hope its true, but a Dell CS rep is not an official source folks. Although, i am starting to see folks on ebay selling unlocked US Streaks. Maybe this is a good omen

hey guys this phone was just released and most likely no one has any knowledge abt it except those of us who have been drooling for it i know i am drooling waiting for mine to arrive. im sure at&t will have the unlock codes just cause in the
US it appears the service provider is the one that get the unlock codes based of past experience with getting devices unlocked

I had the Sony Vaio UX390N and it was locked to AT&T. Sony was the one that gave me the unlock .. otherwise it makes sense that AT&T would have the codes.
I wish they did because .. you ever try talking to any of those people at Dell? I swear they are watching a movie or checking their email or chatting with friends while talking to you because they seem to not hear one word you say. That or they are just stupid.

*Omnipresent* said:
I really hope its true, but a Dell CS rep is not an official source folks. Although, i am starting to see folks on ebay selling unlocked US Streaks. Maybe this is a good omen
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Last night when I was 'chatting' with a Sony rep... not a Tweet. The guy said YES, the unlocked version comes out sometime this week. I said "How do you know this and he said, "because just a bit ago they called us into a meeting and told us so." Actually I have the who chat .. just a sec ..
08/15/2010 09:09:46PM Agent (E&A_Rodel_Corpuz): "I see, yes the unlocked version is due to be released this week so is that the reason why we are returning the streak? To get an unlocked version?"
08/15/2010 09:17:48PM me: "Tell me this .. How is it that YOU KNOW that the unlocked phone comes out tomorrow but anyone on the phone doesn't know."
08/15/2010 09:18:26PM Agent (E&A_Rodel_Corpuz): "We were briefed with the information a few minutes ago."

Not unlocked
I just did another chat session with a dell rep and this time it was a woman. She said that it is NOT unlocked for use on other carriers and she did not have any information on when it would be unlocked for use on other carriers.
Print
Exit
08:15:58 System
You are now being connected to an agent. Thank you for using Dell Chat
08:15:58 System
Connected with E&A_Myra_B
08:16:08 E&A_Myra_B
Welcome to Dell Electronics and Accessories Sales Chat! I hope you are doing well and thank you for waiting. My name is Myra and I will be your Sales Agent today. Dell now offers Payment via Chat for a secure, fast, and more convenient way to order. Feel free to provide your phone number so that I can contact you if we get disconnected. How can I help you today?
08:16:08 E&A_Myra_B
Hi.. How are you?
08:16:36 Michael L Chapman
Fine. I have a question about the Dell Streak.
08:16:48 E&A_Myra_B
sure..
08:17:18 Michael L Chapman
Is the Dell Streak for sale yet unlocked to be used on another carrier, say T-Mobile?
08:17:38 E&A_Myra_B
I will be glad to assist you
08:17:58 E&A_Myra_B
The Dell Streak available now is a locked version, it is locked with AT&T for 2 years
08:18:41 Michael L Chapman
So the full price of 549.00 is still only for at&t?
08:19:10 Michael L Chapman
Do you know when it will be available unlocked for use on other carriers?
08:19:38 E&A_Myra_B
Yes, Michael and as soon as you activate the phone with AT&T you will be refunded with $250
08:20:08 E&A_Myra_B
we cannot assure you yet as to when is the unlocked version be released
08:20:34 Michael L Chapman
Ok. Thank you for the information. End chat.

I told them if I wanted to use AT&T I would have bought an iPad instead of this Streak ..

UNLOCKED STREAK LINK
ALSO: If you were to order from this link above you will never see ANYTHING about it being "locked to AT&T." In my chat last night I asked the tech if he would go look at my link ...
CHAT:
08/15/2010 09:18:55PM diane: "If I give you a link .. can you look at it from where you are ??"
08/15/2010 09:19:04PM diane: "it is a dell link."
08/15/2010 09:19:16PM Agent (E&A_Rodel_Corpuz): "Let me try..go ahead.."
08/15/2010 09:19:33PM diane: "http://www.dell.com/content/products/productdetails.aspx/mobile-streak?c=us&cs=****&l=en&s=eep"
08/15/2010 09:19:47PM diane: "That is where I ordered my phone from ..."
08/15/2010 09:20:53PM Agent (E&A_Rodel_Corpuz): "Yes that is an unlocked Streak."

lol u guys , goin postal on the poor dell chatters n ****

Yes but if you look at the bottom of the page it shows this:
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I believe the key here is the last part " For use on AT&T network only". I don't believe they are unlocked at least yet for other carriers.

OMG .. If you ever talked to any of them you know what I mean. If you put in Google Dell support you wouldn't believe how people beat them up. I am being NICE by just saying "stupid."

Well unfortunately I think it comes down to Dell not having a clue at this point. Too many of them saying too many different things. I'm certainly not going to buy one for my wife for use on T-MO until it says "for use on other carriers" on the order page.

hangdogdaddy38 said:
Yes but if you look at the bottom of the page it shows this:
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I believe the key here is the last part " For use on AT&T network only". I don't believe they are unlocked at least yet for other carriers.
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Click to collapse
That is what it says on the order link that came in the email .. but NOT on the link I gave you ... THIS ONE.
I just looked at the page again.. I can't find what you are saying .. This page says: $549.99 As low as $299.99 with 2-year AT&T contract activation == Nothing about ONLY AT&T ... Also .. In that link is the number 6099 .. Was that a firmware number?
Because FIRST there was THIS LINK .. It was working then .. Still is sort of ..
There are 2 links on the above page.. one below that says Please visit www.dell.com/streak tomorrow to purchase your Dell Streak. and if you click in the red box where it says "sign up below" you will see it takes you to a different page .. it takes you to the FIRST PAGE they had up.. where it said nothing about AT&T only.

Yes I clicked on both of those links and it still takes you to the page I am referring to.
http://www.dell.com/content/products/productdetails.aspx/mobile-streak?c=us&l=en&s=dhs&ref=hbn
And it clearly says:
$549.99
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I think the page you are referring to has expired.

Unlocking tips if phone bought on eBay through UnlockCodeRequest

Hey all,
I'm a Canadian, living in Canada, drinking Canadian Beer. So I bought a DVP, locked to T-Mobile on eBay a few weeks ago. I was under the impression that ANYONE would be able to get the phone unlocked via Dells, "UnlockCodeRequest" email. I mean, seems simple enough right? shoot them an email with your IMIE, and voila, gold. But it didnt turn out to be the case.
So, once I got the phone, I sent them an email with my IMIE asking for an unlock code and they reply back saying, "Nope, sorry, Retail Version bro, cant unlock, Contact T-Mobile".
I'm thinking great... now i have to go to XDA-Forums and search on how to get this thing unlocked. So a week passes by and after researching SOO many forums, I come to a conclusion:
There are two ways to unlock the phone.
1) For free, through unlockcode request
2) Pay someone 80$ to get it done (theres only one service that can unlock the phone for now). the other shady places that charge $10-50 cant unlock the phone.
I didnt want to spend $80 to unlock the phone, thats like 1/3rd the price of what I paid for the phone hahaha.
Having nothing left to lose, THIS is what I did: (keep in mind, i've never been a T-Mobile customer)
Email 1 to DELL
Hi Dell Employee!
I was given this email address by Mark, a T-Mobile CSR who asked me to send you a message to get my phone unlocked. I am studying overseas in Canada and I dont want to spend more money on a new phone because I'm here for only a few months. Please help a poor student out!
IMEI: __________________
Thanks!
Click to expand...
Click to collapse
I get a response in a few hours:
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Mobility Unlock code Team
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Click to collapse
I reply: (because its true, the link they give is outdated)
The T-Mobile websites are outdated on the link you gave me. I called T-Mobile again and they said to send you an email again saying that Dell provides the codes.
Please help, its disappointing that I cant use your phone overseas. Once again, my IMEI is: _______________
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Click to collapse
I get an email from Dell the next day
Dear Customer,
Please contact nearest T-mobile store with proof of purchase/account information for unlock code.
http://locator.t-mobile.com/
Typical turnaround time is 1-2 business days.
Mobility Unlock Code Team
Click to expand...
Click to collapse
I reply... once again, I have nothing to lose, so why not
Guys,
I'm not even in the US. I'm in Canada right now for an exchange program. The nearest T-Mobile store from me is 500 Miles away from me. I've called them and they keep on telling me to either call you or send you an email (this email address).
This is a little ludicrous, both of you keep on telling me to contact the other and yet the issue is not resolved.
Please advise,
Click to expand...
Click to collapse
And 48 hours later, I have the unlock code. The phone is now working like a charm.
Hope this helps!

Bottom line, carrier locked phones are the worst idea in the world!

it works, I had to nag and beg about the 4th or 5th time, he was going to give it to me, he gave in... but I just recieved it from unlockstreak.com so wasnt needed any longer.
why are they so damn unhelpful..?
just keep bugging em... they'll give in.

I know I emailed dell after purchasing the phone from them and I got a reply within 2 days with my unlock code. I was very surprised it was that easy. If only every company had an email address for services such as this.
My advice is if you have a DVP and need/want it unlocked, try and email them and give it 2 days or so and see if you get a reply with a code, you've got nothing to loose

I emailed Dell and they sent me an unlock code. Now just need to figure out how to get working with a hidden network and 3g Att, and we all good

Hi Im french guy , can you give me Email to contact DEll please thank you .

Worked for me too!
Got a T-Mo DVP unlocked in under 18 hours!
Here is the e-mail addy: [email protected]
Dear Customer Good day to you!
We are happy to provide you with the unlock code for the device that you requested:
Hope you love our products and services.
Thanks
Mobility Unlock Code Team
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Click to collapse
Now I'm just looking for another one for the wife - she wants to trade up from a BB Torch to a DVP!

Okay Thank You Bro Ill trying just after this message !

Carrier Unlock Motorola Atrix?

I just bought a Motorola Atrix AT&T Locked one. I want to unlock for any gsm carrier. Many told me to talk with AT&T directly but as I've bought it from another person I don't know about the purchase date & etc etc.
So I wanna unlock via any site. I found a top rated seller on ebay which says it can unlock Atrix for just US $2.32. http://www.ebay.com/itm/UNLOCK-CODE...ultDomain_0&hash=item2eb905b602#ht_2819wt_982
Should I choose it or there's another good sites for unlocking?

I think it worth a try. just 2bucks. If i were you i would give it a try

tecnic08 said:
I think it worth a try. just 2bucks. If i were you i would give it a try
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I was also thinking about that!

A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.

for what its worth, I just bought an unlock code for about the same price from another ebay seller. Worked fine but took longer than they advertized(5 - 10 min). Took more like 5 hours, at the time it was somewhat annoying.

You took 5 hours on ebay ,but i brought it from some other website. It took me 3 days and cost 24bucks. lol

Crazy. Yea, some phones are cheap and others, even damn near identical phones have wildly varying prices.
Off topic, but Tecnic, how is the water level in Bangkok, has it started to recede yet? Is Yanhee affected at all?

treehumper said:
A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.
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Really? An AT&T rep will carrier unlock my Atrix? Wow. I'll have to ring them up this afternoon.

I got mine unlocked by just calling the AT&T customer service and asking them nicely.
Person gave me the code right on the spot. Took about 5mins total. easy peasy
if you don't want to wait on the phone, just use their online chat service.

facetubespam said:
if you don't want to wait on the phone, just use their online chat service.
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Click to collapse
I can't find the online chat service link. Can you kindly give me the link?
Thanks!

i used mobifreedom, it took about 10 -15 min, and cost about $9CAD. worth the money if you ask me, rather than wait 5+ h or wait on the phone with ATT

AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#

jgc121 said:
AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#
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Click to collapse
But I don't have any AT&T account or any sim. I live outside USA & told my bro to take an Atrix for me. How'll I convince them? Any ideas?

ringer13 said:
i used mobifreedom
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I used it as well, but the code didn't work. I sent them an email and wait 24h so far - no response

I unlocked just by talking to AT&T live agent.

Mine is UK Orange, though.

I got my unlock code by calling ATT and talking to a CSR, for whatever reason though they had to email it to me about a week later but I did manage to get it. I got mine off ebay and didn't need to know any of the purchase info, all I needed was my contact info for sending the unlock code and the IMEI

Costless way to unlock.

I ordered an AT&T DVP.
Even though I will be using straight talk, so being locked to AT&T doesnt matter, Is there a good free way to unlock my DVP?
I think I heard someone mention it.
EDIT: This is now a guide
Just email "[email protected]" With your IMEI and Dell Service code.
They usually reply back around 10AM EST (or at least thats what I experienced, two different messages)
They replied back with a table looking entry, and the unlock code was contained within.
I popped a SPRINT sim card into my AT&T DVP, and put in the code, my phones now unlocked.
Credit to Edderspcs for the email address

I would be interested in this too, although.. are you sure you need to unlock to use an AT&T phone with Straight Talk? I recently found out you don't need to unlock to use a T-Mobile locked phone on Simple Mobile.
I did notice there are unlock codes available from ebay sellers as low as $10 each. If that's the most you have to pay, that's not so bad.

I had two of these. All I did was email the service tag and IMEI to Dell at the address below and they sent me the unlock codes. By the way, I emailed from two different addresses just in case they had some "one per person rule". Took about 24 hours...
[email protected]

edderspcs said:
I had two of these. All I did was email the service tag and IMEI to Dell at the address below and they sent me the unlock codes. By the way, I emailed from two different addresses just in case they had some "one per person rule". Took about 24 hours...
[email protected]
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Snazzy, I'll let you know if this works, should be getting my phone delivered today.

SirRudolph said:
Snazzy, I'll let you know if this works, should be getting my phone delivered today.
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Worked for me for three DVPs. For safe measures, I mentioned I really need it unlocked since I have business overseas. And I love Dell. Ok maybe "love" is too strong a word...

aleunge said:
Worked for me for three DVPs. For safe measures, I mentioned I really need it unlocked since I have business overseas. And I love Dell. Ok maybe "love" is too strong a word...
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Click to collapse
Well thats usually the best way to get it unlocked, say you need to travel, but im sure since the venue pro's aren't even in production/being officially sold anymore that dell shouldn't have a problem with it.
My phone is scheduled to arrive today or tomorrow, cant wait.

Thanks for this. Dell got back to me with the code less than 12 hours after sending the email.

So my replacement took a little longer than expected.
But I finally got it, just sent my info off to the email, guess we'll see about the unlocking soon.
Worked !
Posted results in first post

Did motorola steal me?

2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?

Avide said:
2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?
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Click to collapse
It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.

aooga said:
It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.
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www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..

Avide said:
www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..
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Worst case call your cc company.

aooga said:
Worst case call your cc company.
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i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..

Avide said:
i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..
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That sucks. I would just keep calling moto
Sent from my XT1053 using Tapatalk

Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely

eeshlikhith said:
Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely
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48hours and im still waiting a call.

Avide said:
48hours and im still waiting a call.
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https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge

If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.

eeshlikhith said:
https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge
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Click to collapse
i did
fury683 said:
If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.
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Click to collapse
yeah thats what someone told me in support live chat, i can wait or give then a call.