Hey all,
I'm a Canadian, living in Canada, drinking Canadian Beer. So I bought a DVP, locked to T-Mobile on eBay a few weeks ago. I was under the impression that ANYONE would be able to get the phone unlocked via Dells, "UnlockCodeRequest" email. I mean, seems simple enough right? shoot them an email with your IMIE, and voila, gold. But it didnt turn out to be the case.
So, once I got the phone, I sent them an email with my IMIE asking for an unlock code and they reply back saying, "Nope, sorry, Retail Version bro, cant unlock, Contact T-Mobile".
I'm thinking great... now i have to go to XDA-Forums and search on how to get this thing unlocked. So a week passes by and after researching SOO many forums, I come to a conclusion:
There are two ways to unlock the phone.
1) For free, through unlockcode request
2) Pay someone 80$ to get it done (theres only one service that can unlock the phone for now). the other shady places that charge $10-50 cant unlock the phone.
I didnt want to spend $80 to unlock the phone, thats like 1/3rd the price of what I paid for the phone hahaha.
Having nothing left to lose, THIS is what I did: (keep in mind, i've never been a T-Mobile customer)
Email 1 to DELL
Hi Dell Employee!
I was given this email address by Mark, a T-Mobile CSR who asked me to send you a message to get my phone unlocked. I am studying overseas in Canada and I dont want to spend more money on a new phone because I'm here for only a few months. Please help a poor student out!
IMEI: __________________
Thanks!
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I get a response in a few hours:
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Mobility Unlock code Team
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I reply: (because its true, the link they give is outdated)
The T-Mobile websites are outdated on the link you gave me. I called T-Mobile again and they said to send you an email again saying that Dell provides the codes.
Please help, its disappointing that I cant use your phone overseas. Once again, my IMEI is: _______________
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I get an email from Dell the next day
Dear Customer,
Please contact nearest T-mobile store with proof of purchase/account information for unlock code.
http://locator.t-mobile.com/
Typical turnaround time is 1-2 business days.
Mobility Unlock Code Team
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Click to collapse
I reply... once again, I have nothing to lose, so why not
Guys,
I'm not even in the US. I'm in Canada right now for an exchange program. The nearest T-Mobile store from me is 500 Miles away from me. I've called them and they keep on telling me to either call you or send you an email (this email address).
This is a little ludicrous, both of you keep on telling me to contact the other and yet the issue is not resolved.
Please advise,
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And 48 hours later, I have the unlock code. The phone is now working like a charm.
Hope this helps!
Bottom line, carrier locked phones are the worst idea in the world!
it works, I had to nag and beg about the 4th or 5th time, he was going to give it to me, he gave in... but I just recieved it from unlockstreak.com so wasnt needed any longer.
why are they so damn unhelpful..?
just keep bugging em... they'll give in.
I know I emailed dell after purchasing the phone from them and I got a reply within 2 days with my unlock code. I was very surprised it was that easy. If only every company had an email address for services such as this.
My advice is if you have a DVP and need/want it unlocked, try and email them and give it 2 days or so and see if you get a reply with a code, you've got nothing to loose
I emailed Dell and they sent me an unlock code. Now just need to figure out how to get working with a hidden network and 3g Att, and we all good
Hi Im french guy , can you give me Email to contact DEll please thank you .
Worked for me too!
Got a T-Mo DVP unlocked in under 18 hours!
Here is the e-mail addy: [email protected]
Dear Customer Good day to you!
We are happy to provide you with the unlock code for the device that you requested:
Hope you love our products and services.
Thanks
Mobility Unlock Code Team
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Now I'm just looking for another one for the wife - she wants to trade up from a BB Torch to a DVP!
Okay Thank You Bro Ill trying just after this message !
Related
Good news everybody on UK O2 network. Just been on the phone with O2 today(1/12/09) and been advised that unlocking O2 HD2's is free. also been advised that it can take up to 28 days, but as long as it's FREE that's not abig issue. Sorry to other networks users, you might need to contact your network rpoviders if you HD2 is locked to your network.
Blue Skies...
yeah, O2 are unlocking all locked contract phones free, only exception being the palm pre. Just need to go to https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form and fill in your details
Is this once your contract is fully paid-up? Why would they lock them in the first place?
Good news for some people, I guess I am lucky, because despite the contract my operator don't lock the HD2.
maxnik1 said:
Good news for some people, I guess I am lucky, because despite the contract my operator don't lock the HD2.
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Did you get it for free? If you compare Globul's offer (almost UK SIM free price + 2 year contract) with any of the UK pay monthly offers you will understand. The Bulgarian mobile operators are simply pathetic and no one which uses their services is lucky.
sunking101 said:
Is this once your contract is fully paid-up? Why would they lock them in the first place?
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well nearly all o2 phones are already unlocked at present it's just some xda's, blackberrys and iphones. They will unlock it for you whenever you want as long as you continue paying your contract
Thanks for the heads up just submitted the form and await the code
Thank you for the link - I was thinking of paying to get it unlocked anyway.
Help! I tried and it says
"The supplied IMEI doesn't appear to be valid. It must be of 15 digits." The HD2 reports back with a 17 digit number....
jonboyuk said:
Help! I tried and it says
"The supplied IMEI doesn't appear to be valid. It must be of 15 digits." The HD2 reports back with a 17 digit number....
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yeah, ignore the last two digits displayed on the actual device (if you did *#06#). Just input the first 15 displayed.
The number on the box is 15 digits long and the number on the phone is 17. I don't know why.
martoto said:
Did you get it for free? If you compare Globul's offer (almost UK SIM free price + 2 year contract) with any of the UK pay monthly offers you will understand. The Bulgarian mobile operators are simply pathetic and no one which uses their services is lucky.
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Nope, I did't get it for free, actually 389 EUR + 13 EUR/month for 1 year = 545 EUR and they give me - 750Mb internet traffic, 75 messages and 150 minutes. If I have to buy the device alone, I have to pay around 600 EUR without anything else. Also I get it sim unlocked from Globul, so I think this is quite a bargain for Bulgaria, but I have to agree that Bulgarian mobile operators are pathetic.
xD I got it for a 24 Month contract without any simlock
8€(x24) a month + 225€ for the phone.
Thanks for this! Just submitted a request!
scilor said:
xD I got it for a 24 Month contract without any simlock
8€(x24) a month + 225€ for the phone.
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but you have to pay the price - must live in Germany...
just kidding
First i got this reply a couple of days ago:
Hi,
Thank you for your email.
We have been informed by the manufacturer that the IMEI you have
provided is not showing on there database. This could be down to one of
two reasons:-
a). The IMEI number you have provided is incorrect (this can be obtained
by typing *#06# into the handset.
b). The IMEI number you have provided does not belong to a RIM device.
Kind Regards
Justin Peter
...................................................
Then i sent this reply:
Hi, thanks for the reply. Regarding the below problem with my unlock request, I have rechecked my IMEI and it is the same as the one I submitted and as for 'point b' stating that it must not be a RIM device, nowhere on the form did I enter that it was a RIM device. My handset is made by HTC and the model is a HD2 as was submitted on the form. Please advise of any other problems.
Thanks,
....................................................
Then i receive this today:
Good morning
Thanks for your email about unlatching your HTC phone. I understand from
your email that you've rechecked the IMEI number is it's the same. Also,
your handset isn't a RIM device. I appreciate you're using a HTC phone.
I'll certainly check this for you.
unfortunately I'm unable to comment if you can get your HTC phone
unlatched from us. To discuss this case further, please call our
customer service team on 0870 600 3009, free from your O2 mobile
between:
- Monday to Saturday 8am and 9pm
- Sundays 10am to 6pm.
They'll certainly be in a better position to help you.
I'm sorry for being unable to help you through this email. Please
understand that we're online customer service and we've got limited
access. I'm sure my colleagues at the customer service team will be more
than happy to assist you.
Trust I've explained it clearly to you. Thank you for your patience and
understanding in this matter. Have a nice day. If you should have
any further questions, please feel free to contact us or visit our
online Help Centre at:
http://www.o2.co.uk/support/generalhelp/help
...................................................
Whats going on? Anyone managed to get their code yet off O2? I think i might re-submit my info and try again.
I got my unlatch code and it worked with no problems, now I have an unbranded unlocked HD2
o2 have had that unlock page for some time. I've read several threads (and has also been what happened to me) that many peopled don't get the code after the first 28 days, and you have to phone them and they'll say "oh it didn't submit right"
the guy I spoke to even opened with "you know there may be a charge?"
so yes they will unlock it, but you might have to hassle them a bit!
mine came pre-unlocked - might be lock of the draw (teehee, get it?)- check sims before you go through the hassle.
used my t-mobile sim right up until the numbers switched over.
dlwnew said:
I got my unlatch code and it worked with no problems, now I have an unbranded unlocked HD2
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Same here. Recieved unlatch code 23 days after requesting. Worked with no problems.
yep, after 45 days and two emails I finally got mine code from O2- free.
Oh happy days
Hey guys, I've just bought HD2 from TMO and I want to use it outside the US. I've searched for posts regarding this but haven't find the answer. Is there any software to download to unlock it? or is it just the code method?
thanks a lot
You know what this question might just get you flamed.
Get a code from T-Mobile to SIM unlock ... Call T-Mobile customer care and send ur proof of receipt thru Fax.. they will send you the code to your email address. (I got mine in 5 hrs) TMO guys are very friendly and they will surely help you.
Someone might close this thread as well
pixine786 said:
You know what this question might just get you flamed.
Get a code from T-Mobile to SIM unlock ... Call T-Mobile customer care and send ur proof of receipt thru Fax.. they will send you the code to your email address. (I got mine in 5 hrs) TMO guys are very friendly and they will surely help you.
Someone might close this thread as well
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Wait, before all the flames - I'm sorry I haven't mentioned it but I am not the one who bought it from t-mobile nor do I live in the US at all. That is why I am looking for a software solution rather then getting the code from tmo which again, I cant get.
Yes I do understand. Me too not live in US of A
Still u can try calling toll free number which works from outside US
Also catch hold of the guy from who u bought... If that is difficult then ebay will help you ...cheers
yosi199 said:
Wait, before all the flames - I'm sorry I haven't mentioned it but I am not the one who bought it from t-mobile nor do I live in the US at all. That is why I am looking for a software solution rather then getting the code from tmo which again, I cant get.
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go to theunlockr.com and they will unlock your phone...for a price.
you can also get unlock code on eBay.com
Just call Tmo and tell them you are traveling and you will like to get your phone unlock and the will ask you some basic questions about the phone ie (IMEI #) and withing 72hrs you will have the unlock code. but if you feel like wasting money you can go to theunlockr1com (remove the 1 and place a .) and then click on the link for unlocking your phone. Good lock
I need to unlock my HD2. I need to get the 25 digit activation code. Does anyone on here know how to do this or could point me in the cheapest direction for the newest database? i know mine needs a code from the most up to date database.
thanks.
:]
There is a lot of threads on this exact subject, please use search next time.
Now as for your question yes you can simple unlock your HD2 as well as most other smartphones that require a simple card to work. I see your carrier is listed as T-Mobile so all you have to do is contact T-Mobile And tell them you need a unlock code cor your HD2. Tell them you are going to have to go out of country for business or a vacation and you want to be able to use a local carrier's services while there. Or if you want just tekl them you are going to terminate your contract with them and switch to another carrier, but still want to use your HD2 and not have to buy another phone. I recommend the first suggestion myself but hey sometimes honesty is the best policy. Your other option is to go to Ebay and buy a code. they are not expensive at all. It is up to you how you want to go about getting your code. Be advised though using your HD2 with another carrier. You will only get Edge signal for your data signal. This is because of the hardware in the HD2 not the software. If you are switching to AT&T the Australian HD2 can use AT&T's 3G Signal but no other HD2.
contacting t-mobile isn't an option. ill just save up money and buy one on ebay. i knew i was gonna have to do that but i was just seeing if anyone on XDA could unlock phones.
is there a way to unlock my phone for free without calling t-mobile? like how do the people on ebay/other sites do it?
guess not....? :[
unlock code
I just got the phone off Craigslist, I didn't waste time spend little $, went to three sites, try and get codes, no luck, waste times, n hope I ll get my $ back. After 2 weeks, I finally got unlcok code from the seller, who's carrier is tmobile, since I asked him I can't get the unlock code from different sites, so he finally forwarded tmobile email w unlock code to me. So especially u r with t mobile , and why not hv they give u code?
eyeisdasteve said:
contacting t-mobile isn't an option. ill just save up money and buy one on ebay. i knew i was gonna have to do that but i was just seeing if anyone on XDA could unlock phones.
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i already said earlier.
eyeisdasteve said:
i already said earlier.
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You can get a friend who uses tmobile to do it for you? You get one unlock code every 90 days. I've unlocked two phones already including my HD2 and they don't care whose phone it belongs to.
All they ask for is the IMEI, the phone model, and an email address to contact you to send you the code. At first I got a confirmation email a day after calling, then the three days later they sent me the code.
they dont look up account info?
eyeisdasteve said:
contacting t-mobile isn't an option. ill just save up money and buy one on ebay. i knew i was gonna have to do that but i was just seeing if anyone on XDA could unlock phones.
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just like he sad ebay... way to keep money in your pocket
eyeisdasteve said:
they dont look up account info?
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Not from my experience, I previously had a Samsung phone with TMobile and when I called them and told them I wanted to unlock an HD2 they didn't ask any questions and just asked for phone info. They even offered me free unlimited internet for a month as a promotional offer, lol.
Just make sure your bill is paid, they won't give you the unlock code if your bill is outstanding.
TMobile has some awesome service, I'm going to miss them.
yea, i have an outstanding bill. i tried calling them and just saying i bought the phone off of someone. they said they needed the original owner to call them. guess ill just get 1 off ebay.
I just bought a Motorola Atrix AT&T Locked one. I want to unlock for any gsm carrier. Many told me to talk with AT&T directly but as I've bought it from another person I don't know about the purchase date & etc etc.
So I wanna unlock via any site. I found a top rated seller on ebay which says it can unlock Atrix for just US $2.32. http://www.ebay.com/itm/UNLOCK-CODE...ultDomain_0&hash=item2eb905b602#ht_2819wt_982
Should I choose it or there's another good sites for unlocking?
I think it worth a try. just 2bucks. If i were you i would give it a try
tecnic08 said:
I think it worth a try. just 2bucks. If i were you i would give it a try
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I was also thinking about that!
A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.
for what its worth, I just bought an unlock code for about the same price from another ebay seller. Worked fine but took longer than they advertized(5 - 10 min). Took more like 5 hours, at the time it was somewhat annoying.
You took 5 hours on ebay ,but i brought it from some other website. It took me 3 days and cost 24bucks. lol
Crazy. Yea, some phones are cheap and others, even damn near identical phones have wildly varying prices.
Off topic, but Tecnic, how is the water level in Bangkok, has it started to recede yet? Is Yanhee affected at all?
treehumper said:
A good chunk of people have been able to get an unlock code just from calling AT&T. From what I understand you just need a CSR willing to help you, and with that... good luck.
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Really? An AT&T rep will carrier unlock my Atrix? Wow. I'll have to ring them up this afternoon.
I got mine unlocked by just calling the AT&T customer service and asking them nicely.
Person gave me the code right on the spot. Took about 5mins total. easy peasy
if you don't want to wait on the phone, just use their online chat service.
facetubespam said:
if you don't want to wait on the phone, just use their online chat service.
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I can't find the online chat service link. Can you kindly give me the link?
Thanks!
i used mobifreedom, it took about 10 -15 min, and cost about $9CAD. worth the money if you ask me, rather than wait 5+ h or wait on the phone with ATT
AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#
jgc121 said:
AT&T will give you the code, just call and talk to a CSR - the atrix has been out long enough that they will gladly unlock it for you as long as your account is in good standing - I just told them I was planning a trip out of country and needed it unlocked. Simple as that. Just have to give them the IMEI#
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Click to collapse
But I don't have any AT&T account or any sim. I live outside USA & told my bro to take an Atrix for me. How'll I convince them? Any ideas?
ringer13 said:
i used mobifreedom
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I used it as well, but the code didn't work. I sent them an email and wait 24h so far - no response
I unlocked just by talking to AT&T live agent.
Mine is UK Orange, though.
I got my unlock code by calling ATT and talking to a CSR, for whatever reason though they had to email it to me about a week later but I did manage to get it. I got mine off ebay and didn't need to know any of the purchase info, all I needed was my contact info for sending the unlock code and the IMEI
I ordered an AT&T DVP.
Even though I will be using straight talk, so being locked to AT&T doesnt matter, Is there a good free way to unlock my DVP?
I think I heard someone mention it.
EDIT: This is now a guide
Just email "[email protected]" With your IMEI and Dell Service code.
They usually reply back around 10AM EST (or at least thats what I experienced, two different messages)
They replied back with a table looking entry, and the unlock code was contained within.
I popped a SPRINT sim card into my AT&T DVP, and put in the code, my phones now unlocked.
Credit to Edderspcs for the email address
I would be interested in this too, although.. are you sure you need to unlock to use an AT&T phone with Straight Talk? I recently found out you don't need to unlock to use a T-Mobile locked phone on Simple Mobile.
I did notice there are unlock codes available from ebay sellers as low as $10 each. If that's the most you have to pay, that's not so bad.
I had two of these. All I did was email the service tag and IMEI to Dell at the address below and they sent me the unlock codes. By the way, I emailed from two different addresses just in case they had some "one per person rule". Took about 24 hours...
[email protected]
edderspcs said:
I had two of these. All I did was email the service tag and IMEI to Dell at the address below and they sent me the unlock codes. By the way, I emailed from two different addresses just in case they had some "one per person rule". Took about 24 hours...
[email protected]
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Snazzy, I'll let you know if this works, should be getting my phone delivered today.
SirRudolph said:
Snazzy, I'll let you know if this works, should be getting my phone delivered today.
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Worked for me for three DVPs. For safe measures, I mentioned I really need it unlocked since I have business overseas. And I love Dell. Ok maybe "love" is too strong a word...
aleunge said:
Worked for me for three DVPs. For safe measures, I mentioned I really need it unlocked since I have business overseas. And I love Dell. Ok maybe "love" is too strong a word...
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Click to collapse
Well thats usually the best way to get it unlocked, say you need to travel, but im sure since the venue pro's aren't even in production/being officially sold anymore that dell shouldn't have a problem with it.
My phone is scheduled to arrive today or tomorrow, cant wait.
Thanks for this. Dell got back to me with the code less than 12 hours after sending the email.
So my replacement took a little longer than expected.
But I finally got it, just sent my info off to the email, guess we'll see about the unlocking soon.
Worked !
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