Related
I was just wondering for those that have the Bell version of the Atrix, how many of you guys are experiencing muffled outgoing voice quality?
I am so far on my second one and it is still muffled regardless of what noise suppression option I use.
I am thinking of exchanging for a third one but I'm not sure if I will just get another dud or not.
For those that do not have this issue, what is the manufacturing date on your Atrix? I think its that date on the side of the box. Both phones I have gotten had the date 3/1/2011.
Are there any possible remedies to this problem?
I am suffering from muffled call quality, but I'm on AT&T. Ive never had this problem on my other phones in the same exact area. I would like to know whether or not it effects all phones, and if I should exchange it.
Casing
My buddy bought an atrix the other day and he said he could hear me clearly out of my atrix but his was horribly muffled, but then I asked him what case was using, I had him remove the poorly designed case I think it was the bodyglove model,so if anyone is using a poorly designed case and they have this issue consider this variable. As soon as he took off the case his voice was perfectly clear and before it was muffled and unclear
I can only speak on behalf of my AT&T Attic experience, but im sure it is not too different in the voice quality issue.
This 'muffled' voice issue is a well documented and widespread issue. You may want to check out the motorola forums, where there exists a thread with hundreds of replies about this issue.
I experienced this poor call quality with 2 Atrix phones. Only on my second exchange (3rd phone), did I get a unit that did not suffer from the call quality issue. As a side note, turning off noise suppression did nothing to aleviate my call quality problem (as it might be suggested by some).
This issue has also been discussed in length here on XDA.
My advice, keep exchanging units until you find one that does not have the muffled call quality. (Talk about QC on Motorola's part!)
Good luck!
I guess I'll try exchanging for a third one and hopefully third is the charm.
I've had this problem intermittently since February 22nd. I kept it, thinking a software update would help. The last update did not help. Here's what AT&T did for me. Nothing. Because it was intermittent, I couldn't reproduce it on demand so they wouldn't warranty it. They wanted a hard reset, I had already done that and it didn't help so I refused to do it again. I have two of these and made it pretty clear the other one didn't suffer the issue. You gotta love these "scripted" calls where these people aren't allowed to use their brains and just provide some good old fashioned customer service.
So I had to send it back directly to Motorola for repair. That means no phone in the mean time.
AT&T should decide if they will warranty products or not. Pretty half assed experience. But I suppose I'll do better by sending it directly back to Motorola.
-James
I had the same problem done many test on with different cases and then done some researching after doing all that i found a setting on the phone. and it fixed it. Settings/ Call settings/ Noise suppression/ then choose off. i have done several tests with the 3 different settings and that seemed to fix it now everyone i talk too says they hear me clear again.
I have had this issue since I got the "phone". I say "phone" because it's basically unusable as a phone, unless you use speakerphone and hope they can make out what you're saying, good luck trying to give a chinese order. Took me 15minutes last night because my bluetooth headset was in the truck. I went through 3 different people trying to give my order to before one guy could FINALLY understand me after practically having to scream my credit card number at him 16 times. Once you pair a headset and use it however, it's fine.
There are hundreds of people complaining about this and Motorola just keeps telling people they fixed it in the latest update (two updates ago).
Do some google searches for "atrix call quality" and the like, you'll actually be surprised at how many people have returned phones and went with something else entirely. Getting a new phone does nothing to solve this issue for most people. Sadly, the majority of consumers don't realize their phones are affected and just chock it up to just phones generally being bad, not realizing how good it *SHOULD* sound.
EDIT: Forgot to mention I have an AT&T Atrix and bought it directly from them.
dosmac said:
I have had this issue since I got the "phone". I say "phone" because it's basically unusable as a phone, unless you use speakerphone and hope they can make out what you're saying, good luck trying to give a chinese order. Took me 15minutes last night because my bluetooth headset was in the truck. I went through 3 different people trying to give my order to before one guy could FINALLY understand me after practically having to scream my credit card number at him 16 times. Once you pair a headset and use it however, it's fine.
There are hundreds of people complaining about this and Motorola just keeps telling people they fixed it in the latest update (two updates ago).
Do some google searches for "atrix call quality" and the like, you'll actually be surprised at how many people have returned phones and went with something else entirely. Getting a new phone does nothing to solve this issue for most people. Sadly, the majority of consumers don't realize their phones are affected and just chock it up to just phones generally being bad, not realizing how good it *SHOULD* sound.
EDIT: Forgot to mention I have an AT&T Atrix and bought it directly from them.
Click to expand...
Click to collapse
Not all Atrix units are affected by this problem. I returned my phone twice and only on the third phone, did I not have any more call quality issues with the "muffled" sounding voice calls.
BTW, as a side note, the first two phones were from the same batch of phones(same store, etc..) The third, and finally usable one, was from a different batch.
My guess is that entire manufacturing batches came out with this problem.
wirednix said:
Not all Atrix units are affected by this problem. I returned my phone twice and only on the third phone, did I not have any more call quality issues with the "muffled" sounding voice calls.
BTW, as a side note, the first two phones were from the same batch of phones(same store, etc..) The third, and finally usable one, was from a different batch.
My guess is that entire manufacturing batches came out with this problem.
Click to expand...
Click to collapse
So, then this is looking more like them denying a quality control issue :/ great. Is it hardware causing this issue? Or just oversensitive noise-cancellation software? I don't think Motorola even knows.. haha
mudd_cat23 said:
I had the same problem done many test on with different cases and then done some researching after doing all that i found a setting on the phone. and it fixed it. Settings/ Call settings/ Noise suppression/ then choose off. i have done several tests with the 3 different settings and that seemed to fix it now everyone i talk too says they hear me clear again.
Click to expand...
Click to collapse
Thanks for the tip. Highly appreciated. Didn't know this was possible.
dosmac said:
So, then this is looking more like them denying a quality control issue :/ great. Is it hardware causing this issue? Or just oversensitive noise-cancellation software? I don't think Motorola even knows.. haha
Click to expand...
Click to collapse
I would venture to say that it's either hardware or a deeply rooted software issue. If it was just a SIMPLE software problem, then flashing different SBFs would technically get rid of the problem, maybe? Have you checked out the thread on the Motorola forums? It's insane.
Anyways, yeah. It's a major QC problem. I had other problems: 1. My LED flash would turn on, stay on for about 10 secs and then one of them would start flashing and eventually turn off. 2. Another problem with the phone's LCD behaving really erratically at different times of the day. 3. The muffled voice. All these are hardware problems that should not have made it out of the factory.
jmacdonald801 said:
I've had this problem intermittently since February 22nd. I kept it, thinking a software update would help. The last update did not help. Here's what AT&T did for me. Nothing. Because it was intermittent, I couldn't reproduce it on demand so they wouldn't warranty it. They wanted a hard reset, I had already done that and it didn't help so I refused to do it again. I have two of these and made it pretty clear the other one didn't suffer the issue. You gotta love these "scripted" calls where these people aren't allowed to use their brains and just provide some good old fashioned customer service.
So I had to send it back directly to Motorola for repair. That means no phone in the mean time.
AT&T should decide if they will warranty products or not. Pretty half assed experience. But I suppose I'll do better by sending it directly back to Motorola.
-James
Click to expand...
Click to collapse
Did you get your warranty replacement phone back yet? Did it fix the problem? I just sent mine in today to get warranty replacement, this better fix the voice problem...do not want to have to send another one back on my dime!!!
jank0023 said:
Did you get your warranty replacement phone back yet? Did it fix the problem? I just sent mine in today to get warranty replacement, this better fix the voice problem...do not want to have to send another one back on my dime!!!
Click to expand...
Click to collapse
Just got it in the mail. I'll report back in a few days. They did actually claim to have replaced two parts and sent back the same unit.
On the plus side, once they got it, it only took them 3 days to fix it and they fedexed it back overnight.
-James
One day after the repair. About 10 phone calls, none were garbled or suffered low volume on the receivers end. So far.
I think I'm glad I sent it back to Motorola for an actual physical repair instead of risking getting a refurb from AT&T that might possibly suffer the same issue.
-James
Hmm that's interesting. I have given up on getting new replacements after the 3rd showed the same problem. I may consider going the repair route.
yes, but on AT&T
Is anyone else still having this issue? I haven't made enough phone calls to realize the problem until now. I'm running on CyanogenMod so I don't have the noise suppression feature to turn off. Would they still repair an unlocked phone? I've been making more calls lately and it is driving me nuts.
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Keep us posted with updates please....
Sent from my GT-N7000 using XDA App
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
I think that just bad luck.
I also have the dead external speaker on my HD2 before and the replacement of that letting me break one of the WIFI anternal.
Gaugerer said:
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
Click to expand...
Click to collapse
Just Google on Samsung External Speaker Dead.
Regards,
Just happened to me. I was listening to a podcast and suddenly no sound. I thought it was Google Listen which seems to occasionally pause for no reason on my N1, but it was still playing. Restarted and tried messing with volume and mutes. BT still works but speaker won't come back. I was using it at full volume if that has anything to do with it.
And I have had it for 8 days.
Dioky said:
Just Google on Samsung External Speaker Dead.
Regards,
Click to expand...
Click to collapse
if you google for an issue on any manufacturer, you're likely to get hits on it specially when the device is popular
Lord, why's so many things wrong with Samsung phone? I just purchased a Note without reading the forums before buying. Hope mine doesnt cause me any headache or this will be my last Samsung phone.
I really don't think this is a widespread issue. Google only reveals this case (now two) and I found a few captivate issues. So it seems pretty isolated.
I found if I put the volume all the way up and hold my ear to the external speaker, that I can just hear it. Will have a chance to back up in a bit and try resetting everything and see if anything helps. Otherwise not looking forward to shipping this back overseas to Samsung for service since I had it a few more days than I thought and Handtec has 10 day policy.
UPDATE: Samsung UK said to contact Handtec who was easy to work with and provided RMA. Part that stinks is that it will be about two weeks before I get a replacement, because shipping overseas in any expedited means was stupidly expensive.
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
plasket said:
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
Click to expand...
Click to collapse
Handtec was no hassle. They had me fill out a form and issued an RMA. Shipping back to UK is a hassle. Expediting would be crazy expensive so going to be another week before I get one back. Still have to find out if I get reimbursed for that.
bamboo12 said:
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
Click to expand...
Click to collapse
It's a problem with the device speaker. Headphones work fine and so does the earpiece. If something was activating the headphone jack audio then earpiece audio would also be trying to playback through the jack rather than the earpiece.
I have talked to 2 other g2 owners, both on Verizon, and they have the same problem. While on a call randomly the other person can barely hear me, it doesn't happen every call but enough to be considered a problem. Anyone else experience this and what carrier. I tweeted @lgusamobile to no avail. I am on my 2nd g2 and it still does it.
Sent from my VS980 4G using Tapatalk 4
I'm beginning to wonder if it has something to do with Verizon changing the mic holes from 3 to 1?
Sent from my VS980 4G using Tapatalk 4
Just started using my G2 today. Made a couple of calls and had no issues until this evening. Two calls in a row and the person I was talking to could barely hear me. So I put it on speakerphone and he could hear me just fine. I sure don't want to have to keep doing that. I'm on T-Mobile.
Sent from my LG-D801 using xda app-developers app
I'm hoping it's just a software problem, that eliminates my theory on the mic hole
Sent from my VS980 4G using Tapatalk 4
I have the problem if I even slightly slant the phone away from my mouth they cant hear me at all.. and sometimes just out of the blue.. like heffy said.. it's weird and annoying
Sent from my VS980 4G using Tapatalk 4
no issues here on international version
triskropf97 said:
I have the problem if I even slightly slant the phone away from my mouth they cant hear me at all.. and sometimes just out of the blue.. like heffy said.. it's weird and annoying
Sent from my VS980 4G using Tapatalk 4
Click to expand...
Click to collapse
Exactly what I started experiencing abotu 2 days ago. When I hold the phone with my chin (slightly slant) they cant hear me but when I hold it with my hand facing my mouth they can clearly hear me. its weird, what gives?
Ive noticed the same problem as well. I figured out last night that if I hold the phone higher on my face, so the ear speaker is a tad above my ear, people on the other end say I sound way better.
Sounds like LG has some call quality issues it needs to hammer out on these phones with software updates.
ok, add me to the list for call quality/clarity issues; i'm using an att stock, but rooted ROM. people i've talked to on my phone say i sound muffled, like my hand is covering my mouth. they can't understand what i'm saying. . called at&t - from my phone - to report the problem and the tech support person confirmed my issue. they're sending a replacement device overnight. i hope the new device does not have the same issues .
Yep, I'm also on T-Mobile AMD having the same issue
Sent from my LG-D801 using Tapatalk now Free
cortez.i said:
ok, add me to the list for call quality/clarity issues; i'm using an att stock, but rooted ROM. people i've talked to on my phone say i sound muffled, like my hand is covering my mouth. they can't understand what i'm saying. . called at&t - from my phone - to report the problem and the tech support person confirmed my issue. they're sending a replacement device overnight. i hope the new device does not have the same issues .
Click to expand...
Click to collapse
Hope the new device works for you, I'm on my second and the problem persists. It seems completely random, wish someone could figure thus out. LG, that means you.
Sent from my VS980 4G using Tapatalk 4
Can we email this thread to LG support? Lol
Sent from my Nexus 7 using Tapatalk 4
MoNsTeReNeRgY22 said:
Can we email this thread to LG support? Lol
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Done.
Sent from my VS980 4G using XDA Premium 4 mobile app
heffzilla said:
Hope the new device works for you, I'm on my second and the problem persists. It seems completely random, wish someone could figure thus out. LG, that means you.
Sent from my VS980 4G using Tapatalk 4
Click to expand...
Click to collapse
sad to report that the replacement device i received today exhibited the same issues. chit! i'm really disappointed that the problem was still present. i was (supposedly) talking with a manager/tech who asked me to call him from my other phones (S4/HTC One) to see if he could hear the difference. to my disappointment, he said he could clearly tell how muffled i sounded on both of my G2s. another phone is on the way for me to test. fingers are crossed that the 3rd device will work.
I had this problem when my gf called me. She said i sounded very low and that i sounded as thou i was sick. That was the second day i got the phone. since i don't really use it for calls that much its not a worry. plus i past my days of return.
MoNsTeReNeRgY22 said:
Ive noticed the same problem as well. I figured out last night that if I hold the phone higher on my face, so the ear speaker is a tad above my ear, people on the other end say I sound way better.
Click to expand...
Click to collapse
So if I'm correct the mic in G2 has strait direction and does not hear and amplify sounds going from other directions except nearby mouth voice. So I suppose people should fire voice recorder and tinker with recording self muffling some chatting and keeping mic in different directions. Then listen to what other part probably hear. Probably someone would find the best position for mic to record voice. Me thinks that it's a distinctive mic's feature &specificity so software update would never come being not needed in the first place
Billy Madison said:
So if I'm correct the mic in G2 has strait direction and does not hear and amplify sounds going from other directions except nearby mouth voice. So I suppose people should fire voice recorder and tinker with recording self muffling some chatting and keeping mic in different directions. Then listen to what other part probably hear. Probably someone would find the best position for mic to record voice. Me thinks that it's a distinctive mic's feature &specificity so software update would never come being not needed in the first place
Click to expand...
Click to collapse
Voice is Crystal clear in voice recorder, it doesn't matter how you hold the phone it still sounds clear
Sent from my VS980 4G using Tapatalk 4
heffzilla said:
Voice is Crystal clear in voice recorder, it doesn't matter how you hold the phone it still sounds clear
Click to expand...
Click to collapse
So then its not mic-related. Were you holding phone above a shoulder like when talking or display in front of face? or either way it records same?
If it's not mic than it's something AMR related. Probly on bad line and signal phone chooses AMR-NB instead of AMR-WB, does it?
well... received a 2nd new phone, spent another 45 minutes on the phone with another tech, testing the G2 and a HTC One only to have the same results: muffled voice on the G2. i have never, ever, ever had this kind of issue with Android device. i was given a case number (what ever that means) told to expect a call from another tech person and, that it's possible at&t might ship my phone back to LG. WTF!! apologies for my rant, just very disappointed. think i'm going to buy the T-Mobile version, unlock it and test on at&t.
I am really frustrated with my LG G2 because of the screen problem I encountered. The screen goes up and down, it happens when I over using the phone. I went on LG service center to reset my phone. still no luck, the problem is still there. They think its a software problem. I hope LG will release new software update on G2
To me that seems more like a hardware problem, not a software one.
Can you reproduce the problem at will?
Dude, I think you have a lemon...
Good luck!
It happened when i charged my phone with the screen is on and i always reading manga. maybe the screen is too sensitive. Yea i think this is hardware issue
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Rayan said:
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Click to expand...
Click to collapse
This
Hopefully you're still in your exchange period...swap it out
You are running it completely stock? And you've done a factory reset? If so, it sounds to me like your phone is defective. These phones are so new it should still be under warranty, right?
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
eddytheman said:
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
Click to expand...
Click to collapse
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
billykxda said:
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
Click to expand...
Click to collapse
I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
eddytheman said:
I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
INCREMENTAL said:
Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
Click to expand...
Click to collapse
Yep everything is good now
Sent from my LG-D802 using Tapatalk
eddytheman said:
Yep everything is good now
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Thank u sir, gonna swap mine out tonight.
Sent from my VS980 4G using XDA Premium 4 mobile app
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
billykxda said:
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
Click to expand...
Click to collapse
Lol just swapped it out. We will see how the new one does but so far way way better. Seriously my phone was horrible. I read and read thread after threads today and my case seemed way worse then everyone else's. Like most people's was tolerable, this was intolerable. I'd say 6 out of 10 times u turned on the screen it be messed up.
I showed the best buy mobile guy and he said without a doubt there's a problem. The best place for me to show him was the app drawer, if u held ur finger on the screen it would bounce and randomly select apps, we tried the demo unit and it worked perfectly.
Ill keep u updated on how this baby does.
Sent from my VS980 4G using XDA Premium 4 mobile app
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
INCREMENTAL said:
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
billykxda said:
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
Click to expand...
Click to collapse
Thank you, I hope it works out for you guys and they fix it. I love the phone and want it to work but it just isnt gonna happen right now. Im just gonna cancel my upgrade and I guess eat the $35 restocking fee which I think is crap but oh well.
Ill keep my eyes on the forum and may return to it if they fix the phone cause im not gonna use my upgrade right now. Besides this glitch the phonw is a beast. Good luck...
Sent from my SCH-I605 using XDA Premium 4 mobile app
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
thaig2 said:
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
Click to expand...
Click to collapse
Maybe this can be replaced by the warranty service.
bring it to the service center.. but you will handle the repair.. if your liable for the damage
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
Click to expand...
Click to collapse
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
nolimit78 said:
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
Click to expand...
Click to collapse
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
skullmurdoc said:
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
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Yeah like I said, I don't think it's widespread. I'm the one that caused the problem.. But I think it's very cool that they RMA'd it for free and are taking care of it. Now I don't have the device yet so we'll see what happens when it's all said and done, but at this time? I'm completely happy with the warranty on the phone that just CAME with it for free. I dig that.
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
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That does not sound normal. I'd contact ZTE support and see if that's covered by their warranty.
Hello.
Ive got the same problem since this morning. My phone never dropped or something like that. I cannot plug some headphones. They were easily pushed out every time.
What happened to your phones ? I contacted zte germany. Lets see what they say.