Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
Click to expand...
Click to collapse
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
nolimit78 said:
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
Click to expand...
Click to collapse
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
skullmurdoc said:
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
Click to expand...
Click to collapse
Yeah like I said, I don't think it's widespread. I'm the one that caused the problem.. But I think it's very cool that they RMA'd it for free and are taking care of it. Now I don't have the device yet so we'll see what happens when it's all said and done, but at this time? I'm completely happy with the warranty on the phone that just CAME with it for free. I dig that.
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
Click to expand...
Click to collapse
That does not sound normal. I'd contact ZTE support and see if that's covered by their warranty.
Hello.
Ive got the same problem since this morning. My phone never dropped or something like that. I cannot plug some headphones. They were easily pushed out every time.
What happened to your phones ? I contacted zte germany. Lets see what they say.
Related
I charged up my new G1 phone for a good hour after I got it. It won't turn on nor did I see any LED light indicator that it is charging.
Anyone else have the same issue or am I just the "lucky" guy?
cliffordaz said:
I charged up my new G1 phone for a good hour after I got it. It won't turn on nor did I see any LED light indicator that it is charging.
Anyone else have the same issue or am I just the "lucky" guy?
Click to expand...
Click to collapse
Did you place the battery in the phone..
Rnapole said:
Did you place the battery in the phone..
Click to expand...
Click to collapse
*sigh*
lol.
ok - to quell the smart asses.
yes, sim car is in.
yes, battery is in.
c'mon - i can't be the ONLY lucky guy out here with a defective one.
Not being a smarta*$ but you are holding the end key down to turn on right?
It could be the adapter is bad, try a USB cable to ur comp to check. If there is still no charging light, I'd exchange it.
yes, sim car is in.
Click to expand...
Click to collapse
There's your problem. the phone isn't meant to have a car installed in it.
What do you think it is, a garage??
Mikey1022 said:
There's your problem. the phone isn't meant to have a car installed in it.
What do you think it is, a garage??
Click to expand...
Click to collapse
All I can say is.... wow.
Back to the issue... any miniUSB charger should do... when I first got mine the battery had enough charge to run non-stop for 3hrs so I think your battery or phone is bad but do not fear... there is a reason T-Mobile has won all those customer service awards
ok ok ok - i meant SIM CARD.
went back to the t-mobile store, returned it, they said this was the second one that they saw with this issue. turns out it's not a battery issue, it's an issue with the phone.
i got a new one and it works fine so i'm happy.
good luck to everyone on theirs.
c.
cliffordaz said:
ok ok ok - i meant SIM CARD.
went back to the t-mobile store, returned it, they said this was the second one that they saw with this issue. turns out it's not a battery issue, it's an issue with the phone.
i got a new one and it works fine so i'm happy.
good luck to everyone on theirs.
c.
Click to expand...
Click to collapse
That's great news... Glad you got it resolved... I knew there was a reason for all those Customer Service awards...
dagentooboy said:
That's great news... Glad you got it resolved... I knew there was a reason for all those Customer Service awards...
Click to expand...
Click to collapse
... that T-Mobile no longer wins because rob strickland sucks!! </rant>
Good to hear you got it replaced.
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Keep us posted with updates please....
Sent from my GT-N7000 using XDA App
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
I think that just bad luck.
I also have the dead external speaker on my HD2 before and the replacement of that letting me break one of the WIFI anternal.
Gaugerer said:
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
Click to expand...
Click to collapse
Just Google on Samsung External Speaker Dead.
Regards,
Just happened to me. I was listening to a podcast and suddenly no sound. I thought it was Google Listen which seems to occasionally pause for no reason on my N1, but it was still playing. Restarted and tried messing with volume and mutes. BT still works but speaker won't come back. I was using it at full volume if that has anything to do with it.
And I have had it for 8 days.
Dioky said:
Just Google on Samsung External Speaker Dead.
Regards,
Click to expand...
Click to collapse
if you google for an issue on any manufacturer, you're likely to get hits on it specially when the device is popular
Lord, why's so many things wrong with Samsung phone? I just purchased a Note without reading the forums before buying. Hope mine doesnt cause me any headache or this will be my last Samsung phone.
I really don't think this is a widespread issue. Google only reveals this case (now two) and I found a few captivate issues. So it seems pretty isolated.
I found if I put the volume all the way up and hold my ear to the external speaker, that I can just hear it. Will have a chance to back up in a bit and try resetting everything and see if anything helps. Otherwise not looking forward to shipping this back overseas to Samsung for service since I had it a few more days than I thought and Handtec has 10 day policy.
UPDATE: Samsung UK said to contact Handtec who was easy to work with and provided RMA. Part that stinks is that it will be about two weeks before I get a replacement, because shipping overseas in any expedited means was stupidly expensive.
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
plasket said:
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
Click to expand...
Click to collapse
Handtec was no hassle. They had me fill out a form and issued an RMA. Shipping back to UK is a hassle. Expediting would be crazy expensive so going to be another week before I get one back. Still have to find out if I get reimbursed for that.
bamboo12 said:
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
Click to expand...
Click to collapse
It's a problem with the device speaker. Headphones work fine and so does the earpiece. If something was activating the headphone jack audio then earpiece audio would also be trying to playback through the jack rather than the earpiece.
I don't know what the problem is but whenever I try to make a call from my nexus4, I can't anything or even talk to the another person. All i hear is noise coming from the earpiece. My brother used his phone to call me from another room and whenever he would say something, I can't hear it coming from the my n4's earpiece. I tried talking thru the mic but it wouldnt go thru to my brother's phone. Last night, my n4 dropped from my desk and landed flat on it's back (I have a case on so it's all good). I think it's from the fall but how could it affect the microphone too?
I'm going to attempt surgery and see what's going on in there. But can anyone give me for idea as to why this is happening? I might need a replacement earpiece. Does anyone know a site where I can buy one?
scream4cheese said:
I don't know what the problem is but whenever I try to make a call from my nexus4, I can't anything or even talk to the another person. All i hear is noise coming from the earpiece. My brother used his phone to call me from another room and whenever he would say something, I can't hear it coming from the my n4's earpiece. I tried talking thru the mic but it wouldnt go thru to my brother's phone. Last night, my n4 dropped from my desk and landed flat on it's back (I have a case on so it's all good). I think it's from the fall but how could it affect the microphone too?
I'm going to attempt surgery and see what's going on in there. But can anyone give me for idea as to why this is happening? I might need a replacement earpiece. Does anyone know a site where I can buy one?
Click to expand...
Click to collapse
can you use it before? and before it stoped working, did you do anything to the phone? Did you apply a wet protector?
opticaldh said:
can you use it before? and before it stoped working, did you do anything to the phone? Did you apply a wet protector?
Click to expand...
Click to collapse
Of course i could use it before. I had my N4 for 4 months already. I didn't do anything else to the phone. My wet apply screen protector has been on for months.
scream4cheese said:
Of course i could use it before. I had my N4 for 4 months already. I didn't do anything else to the phone. My wet apply screen protector has been on for months.
Click to expand...
Click to collapse
the reason I asked is because my earpiece also stopped working a couple days ago after I apply my wet protector, maybe some water got in.
It also stopped working after I updated from 4.2.1 to 4.2.2 and the baseband was still the 4.2.1's version which caused the earpiece and microphone stop working.
opticaldh said:
the reason I asked is because my earpiece also stopped working a couple days ago after I apply my wet protector, maybe some water got in.
It also stopped working after I updated from 4.2.1 to 4.2.2 and the baseband was still the 4.2.1's version which caused the earpiece and microphone stop working.
Click to expand...
Click to collapse
I guess we're in the same boat. So what did you do? Did you send it in to Google yet?
scream4cheese said:
I guess we're in the same boat. So what did you do? Did you send it in to Google yet?
Click to expand...
Click to collapse
For the 4.2.2 with the 4.2.1 baseband (the 33 I think), Just flash the 48, then you are good to go.
For the wet one, I wait for a while, then it works again :| Just lucky. If it doesn't come back, then I think RMA :|
opticaldh said:
For the 4.2.2 with the 4.2.1 baseband (the 33 I think), Just flash the 48, then you are good to go.
For the wet one, I wait for a while, then it works again :| Just lucky. If it doesn't come back, then I think RMA :|
Click to expand...
Click to collapse
I'll try that. Thanks.
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
I'll try that. Thanks.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
In case you do a RMA, the time for the order to be processed is 2 days. After being shipped, it will take the same time to get to your address as the old one did.
opticaldh said:
In case you do a RMA, the time for the order to be processed is 2 days. After being shipped, it will take the same time to get to your address as the old one did.
Click to expand...
Click to collapse
Forget RMA...for now. It works! I flashed the .48 baseband and now I can make calls and the other person can hear it from the other end!
I can't thank you enough! You don't know how close I was going to order a new Nexus 4 on the Play Store. LOL. I can't do the RMA myself because i didn't buy the N4 on the play store. I bought it on ebay months ago. I could have asked the seller to do it for me but it's gonna be a hassle.
I guess I'm still a noob after years of using Android. LOL.
Thanks Brooo!
scream4cheese said:
Forget RMA...for now. It works! I flashed the .48 baseband and now I can make calls and the other person can hear it from the other end!
I can't thank you enough! You don't know how close I was going to order a new Nexus 4 on the Play Store. LOL. I can't do the RMA myself because i didn't buy the N4 on the play store. I bought it on ebay months ago. I could have asked the seller to do it for me but it's gonna be a hassle.
I guess I'm still a noob after years of using Android. LOL.
Thanks Brooo!
Click to expand...
Click to collapse
yeah, good to hear that.
if you gonna apply a wet protector, use tape or something to cover earpiececes, microphone...
opticaldh said:
yeah, good to hear that.
if you gonna apply a wet protector, use tape or something to cover earpiececes, microphone...
Click to expand...
Click to collapse
Yep. I'll remember that next time. Thanks again!
Hi XDA,
OP5 has recently started having this issue. Was wondering if any of you have had or fixed it.
When plugging in my USB cord, the phone behaves as if it is being rapidly plugged in and out, like 2-4x per second. As a result, I cannot get to the phone via adb or fastboot. The phone also seems to have the issue regardless of kernel installed. However, I have not tried with an older OOS version.
Any ideas?
That seems more like a hardware issue.
Pwnycorn said:
That seems more like a hardware issue.
Click to expand...
Click to collapse
This is what I am thinking. Its weird b.c it can be sporadic.
Trying to get an advance replacement from OP b.c I cant go w.o a phone for weeks while this one is diagnosed/repaired. Anyone have luck getting an adv replacement from them?
Does your phone charge normally or do you see odd behavior there as well?
^^ it jumps on/off charge rapidly... complete w vibrating.
I managed to use a toothpick to scrape the top/bottom of the usb port contacts... seems to have improved, however, I am wary since sometimes it stops happening for a few hours/days.
The phone actually does charge, the biggest issue is annoyance of the constant vibrating/screen light up & the complete lack of ability to adb or transfer files via usb when it happens.
asuhoops8628 said:
^^ it jumps on/off charge rapidly... complete w vibrating.
I managed to use a toothpick to scrape the top/bottom of the usb port contacts... seems to have improved, however, I am wary since sometimes it stops happening for a few hours/days.
The phone actually does charge, the biggest issue is annoyance of the constant vibrating/screen light up & the complete lack of ability to adb or transfer files via usb when it happens.
Click to expand...
Click to collapse
You might want to try cleaning the port using a can of condensed air--but you need to be careful to use very short bursts at an angle, not straight in and also not to spray any condensation into the port. It sounds like your port is either dirty or loose. I've never heard of an Android USB port getting dirty enough to affect functioning when the phone is so new but if the toothpick helped maybe that's the problem. I am wary of the USB port on this phone. It doesn't feel very solid to me compared to previous phoned I've owned. The headphone port isn't good either. It takes very little movement for a headphone plug to pop out.
jhs39 said:
You might want to try cleaning the port using a can of condensed air--but you need to be careful to use very short bursts at an angle, not straight in and also not to spray any condensation into the port. It sounds like your port is either dirty or loose. I've never heard of an Android USB port getting dirty enough to affect functioning when the phone is so new but if the toothpick helped maybe that's the problem. I am wary of the USB port on this phone. It doesn't feel very solid to me compared to previous phoned I've owned. The headphone port isn't good either. It takes very little movement for a headphone plug to pop out.
Click to expand...
Click to collapse
Condensed air is a good idea.
Yes I am worried the solder has started coming loose on the port. Although, if that were the case, pressure would presumably cause the issue to go away, which it does not.
I am hoping it might have been a tiny piece of metal or something that got in there and was causing issues. So far so good this morning when plugging the phone in. Still working the replacement route with OP, but at least it seems to be holding for now.
Ill try to keep this thread updated with results.
Report Back.
The direction I insert my USB C cable seems to have issues with one direction vs the other.... seems to make me think something is screwed up with teh contatcs within the phone.
asuhoops8628 said:
Report Back.
The direction I insert my USB C cable seems to have issues with one direction vs the other.... seems to make me think something is screwed up with teh contatcs within the phone.
Click to expand...
Click to collapse
That's possible but I think trying to clean the port with condensed air is still worth a try. I don't like the way the USB connection feels when a cord is inserted or removed from the OP5 so it wouldn't surprise me if a contact did go wonky. Keep us updated. This is a problem other owners may eventually encounter as well.
jhs39 said:
That's possible but I think trying to clean the port with condensed air is still worth a try. I don't like the way the USB connection feels when a cord is inserted or removed from the OP5 so it wouldn't surprise me if a contact did go wonky. Keep us updated. This is a problem other owners may eventually encounter as well.
Click to expand...
Click to collapse
Yep, tried after that post with condensed air too... gave it a spray 3x for about 1-2 secs each time. Still only working one direction with the USB-C.
I am confident its a hardware issue at this point. Im waiting to hear back from OnePlus on approval for an advance replacement. Phone is not even 2 months old
asuhoops8628 said:
Yep, tried after that post with condensed air too... gave it a spray 3x for about 1-2 secs each time. Still only working one direction with the USB-C.
I am confident its a hardware issue at this point. Im waiting to hear back from OnePlus on approval for an advance replacement. Phone is not even 2 months old
Click to expand...
Click to collapse
That sucks. Are there any authorized service centers for OnePlus phones or is the only option sending the phone in? I tried to find out before buying the OP5 but nobody seemed to know.
asuhoops8628 said:
Hi XDA,
OP5 has recently started having this issue. Was wondering if any of you have had or fixed it.
When plugging in my USB cord, the phone behaves as if it is being rapidly plugged in and out, like 2-4x per second. As a result, I cannot get to the phone via adb or fastboot. The phone also seems to have the issue regardless of kernel installed. However, I have not tried with an older OOS version.
Any ideas?
Click to expand...
Click to collapse
I've had this with a powerbank when other devices are drawing too... Other than that nope! Get a ticket raised!!
jhs39 said:
That sucks. Are there any authorized service centers for OnePlus phones or is the only option sending the phone in? I tried to find out before buying the OP5 but nobody seemed to know.
Click to expand...
Click to collapse
Dude, dont buy a OP... only option is to send it in. Being told they denied my request for an advance replacement. Its a 1.5mo old phone. & I have to be without it for weeks while you (oneplus) fix. Um, no.
jameswalker457 said:
I've had this with a powerbank when other devices are drawing too... Other than that nope! Get a ticket raised!!
Click to expand...
Click to collapse
I have one with them. Problem is, they are asking me to go without a phone for over 2 weeks. I am in sales and make my living on having my phone with me at all times.
asuhoops8628 said:
Dude, dont buy a OP... only option is to send it in. Being told they denied my request for an advance replacement. Its a 1.5mo old phone. & I have to be without it for weeks while you (oneplus) fix. Um, no.
I have one with them. Problem is, they are asking me to go without a phone for over 2 weeks. I am in sales and make my living on having my phone with me at all times.
Click to expand...
Click to collapse
Won't they send you a loaned phone? What country are you from? In the UK you'd have rights against this.
jameswalker457 said:
Won't they send you a loaned phone? What country are you from? In the UK you'd have rights against this.
Click to expand...
Click to collapse
No they wont send me a phone. I have to send this out for repair be without it for god knows how long.
I am in the US.
asuhoops8628 said:
No they wont send me a phone. I have to send this out for repair be without it for god knows how long.
I am in the US.
Click to expand...
Click to collapse
Had a quick law and it looks like consumers rights are rubbish in the US! I'm sorry I couldn't be more help.
jameswalker457 said:
Had a quick law and it looks like consumers rights are rubbish in the US! I'm sorry I couldn't be more help.
Click to expand...
Click to collapse
All good. Our rights suck with stuff like this.
Anyway. Hope this thread is helpful to prospective buyers. Shame, because this phone is pretty sweet otherwise.
asuhoops8628 said:
Dude, dont buy a OP... only option is to send it in. Being told they denied my request for an advance replacement. Its a 1.5mo old phone. & I have to be without it for weeks while you (oneplus) fix. Um, no.
I have one with them. Problem is, they are asking me to go without a phone for over 2 weeks. I am in sales and make my living on having my phone with me at all times.
Click to expand...
Click to collapse
I have a backup phone so that wouldn't be a disaster for me but I can understand how it could be a huge inconvenience for many people. It's too bad they don't contract out with one of the phone repair chains. That would make things much easier for owners.
My mi 9t has recently developed touchscreen issues. It's not the "ghost touch" that people talk about, but actual phantom touches confirmed by turning on touch viability under developer settings. Right under the pull down menu is getting constantly touched in a line. This problem is even worse when the phone gets twisted even with little force. My phone has never been dropped, doesn't have a scratch on it anywhere, no water has touched it ect. I'm considering buying a new one (no warranty), but want to know how common this is before I consider a different device.
Please let me know if you've experienced this hardware issue as I've confirmed that it's not software, and no common "fix" can fix hardware.
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
vanillaLVL said:
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
Click to expand...
Click to collapse
How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
kdb424 said:
How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
Click to expand...
Click to collapse
I have it for 5 months as well now and this problem started to appear about 1 month ago
just replace, its hardware problem, so use warranty
yaro666 said:
just replace, its hardware problem, so use warranty
Click to expand...
Click to collapse
I'm a US based buyer and don't have warranty. I have looked at the cost of replacement and it's over half of the cost of the phone for the parts alone, so not worth it.