Maybe you guys can help with me this one...
For the past week or so my s6 would randomly freeze and reboot. I originally thought the facebook messenger app was causing this but the reboots persisted after I uninstalled the app.
It eventually got so bad that the phone would freeze on boot and the phone wouldn't start. I then tried the following:
Wiping the cache - problems persisted
Factory reset - problems persisted
Flashing firmware through odin - problems persisted
Afterwards I took it to a Samsung support centre for repair, I got the phone back and they told me they had reflashed the firmware and tested it for an hour and it was working ok.
I could see the phone was working but didn't play about with it much until I got home and reset the data on the phone so I could set all my accounts up.
You can guess what happened next... the phone kept on freezing and rebooting at optimising apps, sometimes freezing at the samsung logo when it rebooted. Eventually the phone got to the welcome screen and I managed to set up the wifi details.. then another freeze and reboot!
Before I make the journey back to the repair centre is there anything else I can try?
Thanks in advance
Related
I've had this phone for about 6 months, no serious issues other than some battery life issues that were fixed with a factory reset a few weeks back. Since that factory reset everything has been great. But yesterday my phone started rebooting randomly from every few minutes to about 2 hours in between reboots is the longest it's gone since it started. I am running stock rom and launcher, rooted. Also still on 4.2.2 and not 4.4 because it won't let me update since I am rooted. I couldn't figure it out so I factory reset again tonight. After factory reset it is still rebooting randomly. I have only installed about 10 apps since reset, nothing I didn't have before the problems started. It doesn't restart only when in a certain app. Has restarted multiple times when I'm just on the home screen.
Any ideas of where to start looking to try to figure this out?
I also experienced some reboots but all is working perfectly now, I don't know why.
It may be related to one of your apps? For instance, I have read elsewhere that facebook beta version caused reboots, do you have it installed? Maybe you should uninstall all or some of your apps, and try to find the guilty one?
I will try uninstalling apps, but I don't have any apps now that I did not have before the problems started.
V20G solved my random reboots issue, hyuray
Sent from mako via tapatalk
Hello All
My Samsung Galaxy S4 (GT-I9505) keeps on freezing then rebooting in an unusual way.
The problem is intermittent, it would constantly happen in certain periods and happen less frequently in other periods. At the moment, i can beerly use my phone for 1 minute before it does it again and again. And in this minute apps are just crashing. I get the pop-up messages of applications crashing. I tap ok only for the same message to instantly reappear.
Unfortunately, the process com.android.systemui has stopped
Unfortunately the process com.google.process.gapps has stopped
The issue would happen when the phone is in sleep mode (screen turned off), while im using it, in safe mode or even when its rebooting or on the splash screen.
I am using the original battery and charger that came with the phone and never flashed or rooted my phone. I have however had to flash it couple of months ago after it bricked all by itself. I used one of the firmwares from www.samsung-updates.com
See this video to understand exactly what is happening
https://drive.google.com/file/d/0B4l5hw87RbUXeUMzUkp5ZFZVMHM/view?usp=sharing
Please give me ideas/suggestions of what to do
omaral92 said:
Hello All
My Samsung Galaxy S4 (GT-I9505) keeps on freezing then rebooting in an unusual way.
The problem is intermittent, it would constantly happen in certain periods and happen less frequently in other periods. At the moment, i can beerly use my phone for 1 minute before it does it again and again. And in this minute apps are just crashing. I get the pop-up messages of applications crashing. I tap ok only for the same message to instantly reappear.
Unfortunately, the process com.android.systemui has stopped
Unfortunately the process com.google.process.gapps has stopped
The issue would happen when the phone is in sleep mode (screen turned off), while im using it, in safe mode or even when its rebooting or on the splash screen.
I am using the original battery and charger that came with the phone and never flashed or rooted my phone. I have however had to flash it couple of months ago after it bricked all by itself. I used one of the firmwares from www.samsung-updates.com
See this video to understand exactly what is happening
https://drive.google.com/file/d/0B4l5hw87RbUXeUMzUkp5ZFZVMHM/view?usp=sharing
Please give me ideas/suggestions of what to do
Click to expand...
Click to collapse
Have you tried to do a factory reset?
iJo09 said:
Have you tried to do a factory reset?
Click to expand...
Click to collapse
Yes I did a factory reset and wiped the cache
omaral92 said:
Hello All
My Samsung Galaxy S4 (GT-I9505) keeps on freezing then rebooting in an unusual way.
The problem is intermittent, it would constantly happen in certain periods and happen less frequently in other periods. At the moment, i can beerly use my phone for 1 minute before it does it again and again. And in this minute apps are just crashing. I get the pop-up messages of applications crashing. I tap ok only for the same message to instantly reappear.
Unfortunately, the process com.android.systemui has stopped
Unfortunately the process com.google.process.gapps has stopped
The issue would happen when the phone is in sleep mode (screen turned off), while im using it, in safe mode or even when its rebooting or on the splash screen.
I am using the original battery and charger that came with the phone and never flashed or rooted my phone. I have however had to flash it couple of months ago after it bricked all by itself. I used one of the firmwares from www.samsung-updates.com
See this video to understand exactly what is happening
https://drive.google.com/file/d/0B4l5hw87RbUXeUMzUkp5ZFZVMHM/view?usp=sharing
Please give me ideas/suggestions of what to do
Click to expand...
Click to collapse
1. It seems you recovered one image of one backup with the recovery.
2. SOLUTION: Reflash the firmware through ODIN. The latest for your phone is this one: HERE.
omaral92 said:
Yes I did a factory reset and wiped the cache
Click to expand...
Click to collapse
Try to flash firmware package with the latest version of ODIN and Sammy drivers, also use the original cable that came with the phone. Often, cables that aren't Samsung genuine fail to flash firmware.
If this doesn't solve your problem, then you might try a firmware reflash with PIT file. If nothing works, your processor (or motherboard) it's likely fried. Take it to a service centre
Joku1981 said:
1. It seems you recovered one image of one backup with the recovery.
2. SOLUTION: Reflash the firmware through ODIN. The latest for your phone is this one: HERE.
Click to expand...
Click to collapse
I have reflashed it using the firmware provided in the link but it is still playing up. any other suggestions?
I have a T-Mo Note 4 and after updating to Jellybean about month and half ago, my phone randomly started rebooting and sometimes being stuck in the reboot loop. If I take the battery out and put it back in, it would get out of the loop sometimes. I noticed it happens when phone is looking for GPS signal or if an app freezes. I've tried wiping cache partition previously as well as doing factory reset and phone would still keep restarting at random times. I got the phone replaced by T-Mobile under the warranty and few weeks later, same thing happened.
Is there a fix for this? Phone is stock and not rooted.
Hello there xda.
I have a Samsung Galaxy Note 4 SM910F.
So what is happening to my phone is that whenever I am in any random app lets say reddit or even chrome for example. It will like freeze for a minute or two and then unfreeze.
In more extreme cases it will reboot.
So this happened randomly because I flashed a Stock unbloated 5.1.1 ROM from here back in december and everything was working smoothly and stuff. I had xposed installed and all my apps. Then in February it started with this random freeze/reboot. I had not installed anything else apart from what I had for the last 3 months.
So I restarted the phone, changed the battery and stuff to see whether that will fix it. However it didn't. So I formatted the phone (the soft type) just so I can install another ROM. So I tried another ROM, flashed the correct CP and BL and stuff and then just installed chrome and whatsapp. After an hour or two the same thing happened. So this time I factory reset he phone, like a complete wipe and I installed the unbloated ROM once again with few apps. Same thing happened...
So my last resort was to install Cyonagen Mod. After an hour or two same thing happened...
I don't know what is the problem. I read about some peoples phones emmc failing and thus the freezing, but I am not sure yet.
Please could you guys explain what I should do to fix this?
Thank in advance!
I have the same problem. Starting on mid january. I'm on stock 5.1.1 with root and twrp recovery
Tried backup and factory reset
I went back to stock after I factory reset the phone. And still had the same problems.
People say that its a hardware problem... So I guess I'll have to send it back to Samsung soon.
I think I tripped the knox. I just have to unroot and get it back once again to stock and send it back. I hope that they accept it.
i have the same problem. my model is SM-N910W8 and I bought it from 2nd hand, so no receipt and no prove of purchase.
can I still send it back to samsung to fix it?
same problem as you and now my phone died completely .
my phone was 4 months and he has not supported any longer he died naturally lol.
my operator gave me another free under warranty because the phone had a faulty motherboard and after several back galaxy note 4
This started happening to me a week or so ago and my phone just got stuck in a boot loop after it froze and rebooted. I'm on the latest stock firmware. Tried factory reset, reflashed stock firmware, nothing helps. It still reboots (sometimes it almost gets booted completely, other times it reboots after 2 seconds.
Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5
EclipseX said:
Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5
Click to expand...
Click to collapse
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).
just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
HXOY said:
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).
Click to expand...
Click to collapse
EclipseX said:
just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
Click to expand...
Click to collapse
Spoke too soon, it's started rebooting itself again.
Same problems here since 2 days. I was on original 5.1.1 software... Very strange all those people with the same problems
did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!
Davids said:
did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!
Click to expand...
Click to collapse
Still having the same issue around the same time everyone else started experiencing it.
I also was rooted and had xposed installed on 4.4.4 before the issue started happening.
Try the solution provided here & report back..
http://forum.xda-developers.com/note-4/help/note-4-sm-n910f-freeze-restart-issue-t3439111
Hello, my galaxy started to freeze and crash 2 months ago. At first i didn't mind it because it just happens once in a while. But 3 weeks ago, the freeze and crash became more frequent up to a point that even though i'm not doing anything to the phone, it just freeze then restarts. I researched the web and found some solutions, first i've tried to reset to factory settings. i used the wipe data/factory reset in recovery mode. it said the reset is successful then i've restarted the phone and i just loops on the samsung black screen or just crashes during the welcome screen. Then i tried to reinstall the firmware using odin. first i used the 4.4.4 tar (from this forum), the odin said the flash is okay, but when the phone starts up, it just loops on the samsung black screen or just crashes during the welcome screen. so i tried using the downgrade to 4.4.2 tar (from this forum), after successfully flashing it, my phone started to boot. but after i completed the first time process and i'm updating/downloading apps, it started to freeze and crash again, this became a frequent thing again. it just freeze and crashes anytime. i've tried reflashing the 4.4.2 again using a different cord and port, but the same thing still happens. Do you guys know if there is still some way to solve this?
Note: I've got this phone from my father when i visited him in the USA (last June 2015), then when i went home (in the Philippines), i didn't unlock the phone so i it didn't have any sim card since then. is this a factor in the phone's behavior?
Thank you
Up.. hopes someone can help me with this
Update: I've tried using another battery and the situation is still the same.