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How to get a an early upgrade ATT

I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
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mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
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when is your upgrade....
can do 30 days prior to your date call cs

I just got my plan in december so I'm locked in for awhile but I didn't know ajything about the note then so idk cn I claim my phone stolen?
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Hmm...for a note you'd have to get it outside att now....if you upgraded last december...
Stolen..not really...unless you have insurance and willing to pay the deductable....
Sent from my GT-I5510 using XDA App

mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
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My mom recently called complaining that her device was malfunctioning and they replaced her handset, she went through this process 3 times and at that point she said not to send her another phone, that she wanted a different phone. After many calls to customer service we finally got a hold of a really nice representative and she worked with her and she was able to "upgrade" to a Samsung Infuse which is MUCH nicer than the one she has now.

I had some legitimate issues with the Evo 4G, where my data connection would drop whenever I was inside a building, but as soon as I would get outside, or into the Sprint store, everything would run flawlessly. They kept telling me that there was nothing they could do because to them, it was working fine.. They told me, you can send your phone back for them to give you a new one, but that required me being without a Smart Phone for a week (which with my job, I use my Smart Phone everyday! I told them that was unacceptable) After many calls and complaints, I went into the store to get a new phone, where they informed me that there was a note on my account to let me get an early upgrade.
I think if you really want to get a different phone already, it might just be as simple as complaining that there is something wrong with your phone. However, they might want you to ship it back to have them give you a new phone of the same make (leaving you without a phone for a week or two) a few times before they even think about letting you get a different phone.
Try to find a legitimate flaw with your current phone, something that can't exactly be corrected, some seldom used feature that just doesn't work correctly, then complain like it's the end of the world

What to do with an S4

Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.

What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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I am not sure what firmware, it is at the office at the moment.

It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.

Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.

I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.

Have you called AT&T about it?
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HORiZUN said:
Have you called AT&T about it?
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No, I was thinking of bringing it to the store and seeing what they say about it.

you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.

Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
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No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).

wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
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I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.

scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
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Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.

At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
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wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
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I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.

DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
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I figured as much. It is just going to sit in the filing cabinet for now then.

Another reason to avoid Sprint

So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.

Puzzlegal said:
Next phone won't be with Sprint.
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Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.

Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
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Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.

Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
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mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
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Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
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I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.

After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.

Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
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My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
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What Are The Chances ?

That I go out and plunk down $600.00 for a new VZW S5 and out of the box it is of a newer version that can't be rooted?
(I have to buy full retail to keep un-limited data plan)
I should be able to power it up out of box prior to purchase to check version number? What ver should I be looking for or what to avoid like the plague?

Chopstix9 said:
That I go out and plunk down $600.00 for a new VZW S5 and out of the box it is of a newer version that can't be rooted?
(I have to buy full retail to keep un-limited data plan)
I should be able to power it up out of box prior to purchase to check version number? What ver should I be looking for or what to avoid like the plague?
Click to expand...
Click to collapse
It has nothing to do with when the phone was made. It has to do with the firmware of the phone and since the firmware version hasnt changed since the phone was rooted then you will be fine. It may not even make a difference when new firmware is released. It depends on if google fixes the loophole because its not just a samsung problem, its an android problem. The root works for most any android device. If you have been keeping up with you it, you would know that Google recently hired the guy, geohot, that found the root, so it is only a matter of time before it is fixed but it will take a long time to release new firmwares for every phone infected. This may never happen and it just may be fixed in new phone releases such as the note 4 or galaxy s 6.
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Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
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miller1821 said:
It has nothing to do with when the phone was made. It has to do with the firmware of the phone and since the firmware version hasnt changed since the phone was rooted then you will be fine. It may not even make a difference when new firmware is released. It depends on if google fixes the loophole because its not just a samsung problem, its an android problem. The root works for most any android device. If you have been keeping up with you it, you would know that Google recently hired the guy, geohot, that found the root, so it is only a matter of time before it is fixed but it will take a long time to release new firmwares for every phone infected. This may never happen and it just may be fixed in new phone releases such as the note 4 or galaxy s 6.
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Where did you read Google hired George at?
Sent from my S5 using your mom

Dennisg34 said:
Where did you read Google hired George at?
Sent from my S5 using your mom
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Here from BBC.

22jk said:
Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
Sent from my SM-G900V using XDA-FORUM, powered by appyet.com
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Good point !! The only problem I envision I may encounter is the extended warranty. I bought the GNEX the week it hit the market and pay the 5 bux a month for the extended warranty. I drive a truck and am rough on phones. The charging port loosens up and quits working. I've already checked with VZW and they offer it on the standard S5. I am on my 5th GNEX over the years that they have over-nighted me at no cost with the warranty. I'm going to have to find out if I can get that on the dev edition.
Edit:Yeah I was afraid of that .... just got out of a chat session with VZW rep. To get the extended warranty I would have to buy the phone from VZW. They don't sell the dev edition, I would have to get it directly from Sammy and that only has the one year warranty. I didn't see anywhere on the sammy site to open a chat window to enquire about an extended warranty but I doubt it's available. Not to mention you have to send the phone in under their warranty terms and wait for a replacement. With VZW, they over-night a phone along with a paid return sticker and package and I have 10 days to return the broken phone. Can't go without my phone for weeks waiting for a replacement.
I've been running custom ROMS since my original MotoDroid and can't imagine going back to running stock. BUT !! I am grandfathered into the un-limited data plan and run the house off of the phones. Got rid of cable internet when they lit my town with 4G and I get 27.5m down and 18+ up.... So long as I can enable the wifi hotspot to broadcast, I guess I could live with a less than un-locked phone for now. Hoping in the future it will be.

You can get the warranty. When I was activating my phone I purchased online elsewhere the rep told me I could get it since they currently have "open enrollment" this was exactly a week ago. It's call back and all about it.

22jk said:
Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
Sent from my SM-G900V using XDA-FORUM, powered by appyet.com
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whtciv2k said:
You can get the warranty. When I was activating my phone I purchased online elsewhere the rep told me I could get it since they currently have "open enrollment" this was exactly a week ago. It's call back and all about it.
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If VZW does not stock the dev edition, they aren't going to have a refurbed one on hand to replace mine with under the extended warranty. I can see what would happen now. Even if they sold me the extended warranty, if something happened and I had to get it replaced, the phone they will send out will be a standard consumer grade S5. I'll try another vzw rep but they were emphatic I must purchase from VZW to add the extended warranty to the phone.
Edit: just chatted with another rep and they told me yes I could get the ext warr when I activate phone. I mentioned how will they replace it if they don't stock it? rep's reply "good point" ... he agreed with me they would send out a consumer grade phone as a replacememt.

Chopstix9 said:
If VZW does not stock the dev edition, they aren't going to have a refurbed one on hand to replace mine with under the extended warranty. I can see what would happen now. Even if they sold me the extended warranty, if something happened and I had to get it replaced, the phone they will send out will be a standard consumer grade S5. I'll try another vzw rep but they were emphatic I must purchase from VZW to add the extended warranty to the phone.
Edit: just chatted with another rep and they told me yes I could get the ext warr when I activate phone. I mentioned how will they replace it if they don't stock it? rep's reply "good point" ... he agreed with me they would send out a consumer grade phone as a replacememt.
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Click to collapse
The rep probably had no clue. This is what they will do. The phone is exactly the same except for the dev has unlocked bootloader. So they will take an original refurb and rebrand it as a dev edition with unlocked bootloader and dev firmware. Its not that hard, just because we cant flash certain things doesnt mean they cant. You will get a refurb equal to what you bought. That simple.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

miller1821 said:
The rep probably had no clue. This is what they will do. The phone is exactly the same except for the dev has unlocked bootloader. So they will take an original refurb and rebrand it as a dev edition with unlocked bootloader and dev firmware. Its not that hard, just because we cant flash certain things doesnt mean they cant. You will get a refurb equal to what you bought. That simple.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Not exactly that simple. It is true, you get a refurb equal to what you bought if bought from VZW. They do not sell the dev edition and I was told since dev edition is un-locked it automatically voids any warranty that VZW would recognize/honor, since they do not sell un-locked phones. My only hope would be if Samsung sold an extended warranty, which they don't. I did verify, they are currently having an 'open enrollment' where you can warranty a phone bought from other than VZW, but the un-locked proviso is in place according to them. It was the store manager I talked this over with and he seems quite knowlegble. I've dealt with him for years.
Yes, I love ROM's have been flashing since my original moto-droid. But so long as I can activate tethering to run the house on the phone I'd be all right. Looking for an answer as to whether I can revert to full stock to be able to do a warranty exchange if I safestrap it ...

They started blocking imei samsung or sprint.

i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now

Mine isnt blacklisted on sprint
Sent from my SM-N930P using XDA-Developers mobile app

cisco150 said:
i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
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I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.

nosympathy said:
I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.
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Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att

Damn.

cisco150 said:
Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att
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How did you unlock your Sprint Note 7 for use with AT&T?

I talked to a connection I have at Sprint (high up), they will not be blocking Note 7s unless you swap them out to Samsung, then they go dead as if lost. If you choose to keep it, they are not cutting you off or forcing you turn them over, it's only recommended. In fact less than half of the Note 7 user have return them and are still active as of today.

Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.

GadgetMonger said:
Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.
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And you probably won't. Mission has been accomplished.
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kstephens98 said:
And you probably won't. Mission has been accomplished.
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Surprisingly easy to believe. Pretty sad. I'm just trying to decide how long to keep my device though. Updates. Support. Even insurance. It's all a question now. Until the next big thing at least

Sure they are blocking phones turned in with the recall but NOT phones that are still active.

Mine is fine as well!! Note 7 is not going to leave my hands, unless of course after all this time it decides to explode, but i'm not counting on it.:good: