Database Users

Rogers Wireless Customers READ THIS!

I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.

midnightmach said:
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
Click to expand...
Click to collapse
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success

daeshawn said:
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
Click to expand...
Click to collapse
Ah ok, yea it's not taking my IMEI either... i called rogers and they are working on it... hopefully they get back to me quickly.

Is this a downgrade? So you can use custom ROMs? Or is it just data enabler for rogers customers? This won't help anyone stuck on sense?

I signed this on Friday and since have had my data cut twice!
The 2G Force trick works for getting it back every time so far, so I haven't bothered to call them on it yet. If they start redirecting my calls again they will hear from me for sure.

I talked to rogers live support because my imei number wasnt being accepted and he ended up putting it through... i think... I haven't installed a rom that wouldnt be blacklisted yet but yeah try that

The waiver form is mostly broken. The IMEI database it is verifying against seems to be missing many IMEIs for handsets purchased directly from Rogers, let alone from other carriers.
If you jump up and down and get to a tier 2 guy, he can manually get your IMEI added to the database so you can put the waiver through. The front line guys cannot add your IMEI, though they can send off a request for it to be added.
If you complain enthusiastically enough, they can re-enable your data services on the spot.
Apparently they cannot fill out the waiver for for you if you IMEI is not being recognised, though the tier 1 techs will lie and claim they are doing this.
This is based on my personal experience, of calls on Saturday, Sunday, a call back from a tier 2 on Monday and then a long and unpleasant call with retentions this afternoon. Magically the retentions supervisor could get me through to a tech that had override capabilities within minutes, once we got past the lies and bull**** stage.
In theory, once you get your waiver in, they should stop screwing around with your data services, redirecting voice calls, and hassling calls and text messages. I will see how it goes....

Well, thanks for the heads up with this waiver. Of course my IMEI # wasn't valid, so I called Rogers Directly, asking for Tech Support.
The point of my call was to get them to update my account, saying I accept this waiver. I think we all know it is hit and miss when speaking with Reps. I was speaking to a guy, he asked my Build Version, and firmware. I didn't tell him the Build Version (MarsDroid SPL7 1.8), because I knew it would not be acceptable. I told him my f/w was 1.6, which he said would be acceptable.
At this point, he said that I would NOT lose my data again, and Rogers would stop scanning my phone. I made sure to ask the question, so whatever I do to my phone at this point on doesn't matter, my data will not be cut off? He said yes.
I am only repeating what I was told, I think you can probably tell by my wording that I am not convinced this will be the case. Eitherway, I feel more confident to flash back to my old radio, which is all i want, because the kernel is much more developed, and makes for much more stable and faster ROMs.
Also, should let you know, so far I haven't had my data cutoff, I switched to CursorSense ROM before the Rogers scanning started, and have stayed on the New Radio up until now.

I signed the waiver on Friday, and got my service back Sunday morning.
No issues with IMEI...
I then called on Monday to get my free HTC Magic that I've been b1tching about for the last month (calling once a week)..
things are looking ok for now.. I have a Dream running Open Eclair (2.1), and now a stock unrootable Magic (1.5).. gonna keep the Magic legit thou..
I hope the best for all of you out there...

I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?

QtOn said:
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
Click to expand...
Click to collapse
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.

stgeorge88 said:
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
Click to expand...
Click to collapse
I've been asking for refreshes as well, but I can't find anyone who's willing to do it.
I've even told them that I want to use my old phone until they fix the IMEI problem, but they said they can't allow me to use data on any phone until I do the waiver because I might go back to use the Magic.

QtOn said:
... because I might go back to use the Magic.
Click to expand...
Click to collapse
LMAO @ rogers...

I am royally pissed about this because Rogers quietly released this after they started redirecting calls. I would have gladly signed this waiver if I knew about it, but instead was forced to update to their retarded ROM and now I'm stuck with all the pre-installed BS apps and without root access. They should at the very least give people the option to revert back to the old ROM via another "update". I was forced into this update because I couldn't afford to spend (scratch that, WASTE) time dealing with redirected calls.
In lighter news, HTC tweeted about their knowledge of specifically the issue with Rogers and promised something about 2.1 soon.

After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!

It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?

QtOn said:
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
Click to expand...
Click to collapse
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?

frankinmerth said:
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
Click to expand...
Click to collapse
dude, you are now officially my role model.

frankinmerth said:
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
Click to expand...
Click to collapse
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.

stillriza said:
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
Click to expand...
Click to collapse
The same happened to me the other day, they told me it would cost me over 600 to cancel the account for all 3 of my phones.
Still calling everyday and still waiting.

If your last name.....

.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.

Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App

lol thats crazy.
I seriously doubt HTC ran out of serials.

Well damn.....
Sent from my HTC Evo

Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...

looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
Click to expand...
Click to collapse
Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.

U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App

Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!

815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*

Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.

haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".

Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo

Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.

HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.

campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
This
Sent from my PC36100 using XDA App

Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.

im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.

Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.

Nobody wants the KIN

Today I called Microsoft, Danger, Nvidia, Sharp, and Verizon about the KIN. I wanted to know about the Windows phone 7 merge claim from Microsoft, the rom for the phone, and the lack of support for the tegra apx series. Microsoft told me "I'm going to transfer you to the mobile service center" and after a ring the call ended. Danger's phone number doesn't even work anymore. Nvidia told me they only support the Tegra 2 series. Sharp claims "We do not make the kin here at sharp". While Verizon said they would be happy to release a rom to me as long as I had proper permission from sharp. So my question is... Who the hell wants to take responsibility for this damn device?

nice effort
Wow, quite a run around - frustrating that they don't want anything to do with this phone. I appreciate what you are doing.
If you aren't fed up yet, try again. Maybe with some "social engineering" Vzw will release the rom. Also, maybe a different sharp office?
Keep up the good work!
Jon

Thanks for the update this gives me a little hope of atleast getting a rom from verizon. My phone is currently bricked, but I think that if I was able to get a rom I could flash it and have a working phone again. I will contact verizon with the approach of fixing my phone.

Thanks for all the efforts and the info posted.
As stated above, a hope of a rom of some kind is a light of "hope" to get it working on our bricked phones and to do something with our cute smartphones. ^^

Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.

erlern said:
Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.
Click to expand...
Click to collapse
Nope. It works on CDMA or kinda networks. Has no SIM either.

Just wandering again... what's the requirement on the stated by verizon: "sharp permission".
Cause if i read right, in other thread attempts, sharp was OK if verizon wanted to give it, and verizon is OK if sharp does...
So.. what's (exactly) needed to make verizon give away a rom?

I've been going into Verizon stores in several cities here in South GA the last few days asking about maybe getting a Kin Twom. (I travel around for work). So far EVERY sales person I talked to has told me that I should not get this phone.... That I will not like it and will want to bring it back within a week because it will stop working! Dang!....I would kind of like to have one! Are they just that bad...."really"?
Just FYI stuff mostly. Also I am a 50 year old man, so they probably think I can't figure out how to turn the thing on....lol

When I emailed Verizon about support for bricked phones, their reply was:
At this time,there are no software updates planned for the Kin Twom. Verizon Wireless does not have any control over the software updates because we are not the developers of this device. We simply offer the wireless service to the device.
All devices have a one year manufacture's warranty. If you experience a manufacture's defect within one year (and the phone does not have physical/liquid damage) Verizon Wireless is happy to replace the device free of charge. The "Updating Modem" screen (which has not been listed as a known issue) should not be a concern. Please remember, thousands and thousands of people have this device and only a small amount of people have reported problems.
dezgrz, maybe Verizon was just telling you what you wanted to hear about being willing to release the ROM if Sharp gives the OK. Nobody wants to own up and take accountability on this phone.

Alright, so I called Sharp, rep said they don't support the phone since they just developed the screen and then gave me a number.
1-800-229-1235
www.pcdphones.com
I talked with a tech explaining johnkussack's "updating screen" problem and tech said he never heard/seen that problem before. So then he said that I can send it in for them to look at.
Send broken/bricked phone to
Personal Communications Devices, LLC.
555 Wireless Blvd
Hauppauge, NY 11788
Include a letter with:
Your name
Return Address
Description of the problem with the phone
You pay to ship it to them, and they will pay for shipping it back. The returned guy said it could take up to 2 weeks.
So we have a place for support. Now someone else call and asked about how they restore a bricked phone back to factory functional form and if they can give us the tools to do so. Then ask about releasing the ROM.

How to get a an early upgrade ATT

I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk

.
Thread moved. Would advise you to read forum rules and post in correct section.
Failure to comply with forum rules will result in an infraction and/or ban depending on severity of rule break.

mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
Click to expand...
Click to collapse
when is your upgrade....
can do 30 days prior to your date call cs

I just got my plan in december so I'm locked in for awhile but I didn't know ajything about the note then so idk cn I claim my phone stolen?
Sent from my SAMSUNG-SGH-I927 using Tapatalk

Hmm...for a note you'd have to get it outside att now....if you upgraded last december...
Stolen..not really...unless you have insurance and willing to pay the deductable....
Sent from my GT-I5510 using XDA App

mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
Click to expand...
Click to collapse
My mom recently called complaining that her device was malfunctioning and they replaced her handset, she went through this process 3 times and at that point she said not to send her another phone, that she wanted a different phone. After many calls to customer service we finally got a hold of a really nice representative and she worked with her and she was able to "upgrade" to a Samsung Infuse which is MUCH nicer than the one she has now.

I had some legitimate issues with the Evo 4G, where my data connection would drop whenever I was inside a building, but as soon as I would get outside, or into the Sprint store, everything would run flawlessly. They kept telling me that there was nothing they could do because to them, it was working fine.. They told me, you can send your phone back for them to give you a new one, but that required me being without a Smart Phone for a week (which with my job, I use my Smart Phone everyday! I told them that was unacceptable) After many calls and complaints, I went into the store to get a new phone, where they informed me that there was a note on my account to let me get an early upgrade.
I think if you really want to get a different phone already, it might just be as simple as complaining that there is something wrong with your phone. However, they might want you to ship it back to have them give you a new phone of the same make (leaving you without a phone for a week or two) a few times before they even think about letting you get a different phone.
Try to find a legitimate flaw with your current phone, something that can't exactly be corrected, some seldom used feature that just doesn't work correctly, then complain like it's the end of the world

The T-Mobile Thread

Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)

Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best

Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh

Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!

montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:

just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.

Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?

I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app

AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app

AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.

mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
Click to expand...
Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.

Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app

mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.

Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app

AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on

Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys