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Received this text message today, promptly called and complained and had it switched back. Thought you guys would enjoy this.
I like the flex of muscle by att, can't wait for sprint to have service in my area.
Couldn't you just cancel your contract since they changed it without your permission?
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Yes. There is nothing about tethering in the 2 year agreement. I work in a cell phone store and ive read the agreement with no tethering rules
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They claim that they sent me a message back in September but i don't ever recall getting it. And what do you mean cancel my contract, why would I do that, to get a cheaper phone? Haha
Sent from my Inspire 4G using xda premium
.
Thread moved. Would advise you to read forum rules and post in correct section.
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how do they detect this?
exileinoblivion7 said:
Received this text message today, promptly called and complained and had it switched back. Thought you guys would enjoy this.
I like the flex of muscle by att, can't wait for sprint to have service in my area.
Click to expand...
Click to collapse
Firstly.
They are violating your privacy as a user.
Secondly.
If the said terms have been put into place after you have bought and signed for the device 'without you agreeing to it initially', then legally you have the right to sue them.
You can easily argue that AT&T is taking advantage of the idea.
OmegaRED^ said:
Firstly.
They are violating your privacy as a user.
Secondly.
If the said terms have been put into place after you have bought and signed for the device 'without you agreeing to it initially', then legally you have the right to sue them.
You can easily argue that AT&T is taking advantage of the idea.
Click to expand...
Click to collapse
The woman I spoke with on the phone said that back in September they sent me a similar text saying that if I continue to tether then I agree to it. I don't think I ever got that message but i flash roms so much that I could've missed it
This really brings to light just what a scummy company att really is. If there is anything I can do to retaliate it would be awesome if someone could send me a PM with some details as what i can do.
Sent from my Inspire 4G using xda premium
donsh00tmesanta said:
how do they detect this?
Click to expand...
Click to collapse
I think they detect it because tethering uses a special APN which is detectable by att.
I've also read(and immot sure how this works so dontquote me onit) but when att sends a signal out it has what's called a TTL number. This increases by a value of 1 everytime its passed down so the return number they get is higher than it should be.
Don't really know how it works but isaw those methods somewhere so thought I'd let you know
Sent from my Inspire 4G using xda premium
Thing is, if your on unlimited, there's NOTHING in your contract that says your allowed to tether on unlimited, and that's how they get you.
No way to sue, they state that your not allowed to tether, and will change your plan if you do, so they're completely in the right.
Remember this... we only get as much rights as the carriers allow us to have.
and the other side of the coin is......is there anything in there to not allow tethering?
I got the message. A 12 year veteran of AT&T. Broke my contract for free and switched to Verizon.
Done like a boss.
Sent from my DROID BIONIC
Can't the method AT&T uses to detect tethering be bi-passed by rooting and removing their tethering app...?
Another way the know your tethering is when you use several IPs at the same time, like you tether, connections include game servers, youtube, etc. And it's kinof hard to explain how you were able to watch netflix movies, youtube videos, play games at the same time.
I'd like to get the s4 from a best buy location this week but I've got a few questions.
Do they do cross upgrades WITHOUT effecting the other line's sim/phone? I want to use my wife's upgrade but she'll be out of town so we can't have her sim/phone go off?
(I'm asking cuz in the past I had that happen)
If the upgrade date is 5/8,can I do it with best buy on may 1rst like I can at att?
Thanks to any best buy employees or otherwise experts who can help....
artofdesign said:
I'd like to get the s4 from a best buy location this week but I've got a few questions.
Do they do cross upgrades WITHOUT effecting the other line's sim/phone? I want to use my wife's upgrade but she'll be out of town so we can't have her sim/phone go off?
(I'm asking cuz in the past I had that happen)
If the upgrade date is 5/8,can I do it with best buy on may 1rst like I can at att?
Thanks to any best buy employees or otherwise experts who can help....
Click to expand...
Click to collapse
I can answer the first question but not the second, I don't have a clue about upgrade dates and such....
I used an upgrade from another account I manage yesterday and they told me that worst case scenario, the other phone will be deactivated for a second or two while they process the phone onto the account and then off of it, restoring the IMEI that was originally used.... if she has an LTE phone already, it will make the process a whole lot easier since they don't have to add an LTE provision and then remove it
That being said, I thought it was kind of wild they had to do any of that in the first place when I thought they could just process the upgrade as an in-store deal since it wasn't going on that account - they didn't pull out the phone and do a test call on it, so why would they have to activate it in the system for the other number and then remove it? At one time, the guy processing it who I thought I had confidence he knew what was going on turned to me and said "do you by any chance have that other phone available so I can get the IMEI off of it?" Well no, of course I don't, I told you that! You had it in the system before you deactivated it, put it back! haha, oh BBY.....
same here what happened yesterday, im goin to use my dad's
upgrade, since his phone is the galaxy s1, it turns out they deactivated his number(old sim) and they gave me the lte enabled sim, since i told them that i am the one gonna use both the s4 and s3 not my dad, they provided me a regular sim again for my dad but just to call 611 att customer service to transfer again the lte enbled sim to the regular one, such a hassel though, if only i have a simcard adapter that time.
Sent from my SAMSUNG-SGH-I747 using xda premium
Ok so she has an iPhone 5(lte right?) on that line now(the line I will use the upgrade date from.)
So it will go off for a moment and back on? For sure? She'll be so far from a att store that any problems would be a HUGE issue for us.
Please let me know. Thanks for help guys.
From my experience regarding dates, yes. As long as its the first of the eligible month. This was 2 years back when i got the s2 so not exactly sure if policy changed but i doubt it. Radio shack did the same thing.
artofdesign said:
Ok so she has an iPhone 5(lte right?) on that line now(the line I will use the upgrade date from.)
So it will go off for a moment and back on? For sure? She'll be so far from a att store that any problems would be a HUGE issue for us.
Please let me know. Thanks for help guys.
Click to expand...
Click to collapse
The iPhone 5 is an LTE device, you should be good on that end
I sent a text to the number I was upgrading before to warn the person they may be without service momentarily, and then called on my way out of the store, they did not notice any interruption in service, so yes, it's for sure
Questions and help issues go in Q&A
Thread moved
Thanks
FNM
KryptosXLayer2 said:
The iPhone 5 is an LTE device, you should be good on that end
I sent a text to the number I was upgrading before to warn the person they may be without service momentarily, and then called on my way out of the store, they did not notice any interruption in service, so yes, it's for sure
Click to expand...
Click to collapse
Thanks for sharing the details of your experience!!! Good to hear.
kennyglass123 said:
Questions and help issues go in Q&A
Thread moved
Thanks
FNM
Click to expand...
Click to collapse
Sorry, thanks.
...
j510 said:
From my experience regarding dates, yes. As long as its the first of the eligible month. This was 2 years back when i got the s2 so not exactly sure if policy changed but i doubt it. Radio shack did the same thing.
Click to expand...
Click to collapse
This is true of outside vendors like BB still? I know Att could do it but not sure about non att stores.
Best buy mobile employee here. Typically if you are cross upgrading it isn't an issue unless it's an iPhone 5 or an old phone that uses a standard sim card. If they call customer service they can typically make it work without deactivating the old phone, otherwise you would need to get a new sim for the other phone.
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Apoyyo said:
Best buy mobile employee here. Typically if you are cross upgrading it isn't an issue unless it's an iPhone 5 or an old phone that uses a standard sim card. If they call customer service they can typically make it work without deactivating the old phone, otherwise you would need to get a new sim for the other phone.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Thanks for chiming in!
But wait, iPhone 5s do cause the trouble I need to avoid? Even with the lte sim in it already?
And what about dates, can you do a 5/8 upgrade on 5/1?
Thanks.
artofdesign said:
Thanks for chiming in!
But wait, iPhone 5s do cause the trouble I need to avoid? Even with the lte sim in it already?
And what about dates, can you do a 5/8 upgrade on 5/1?
Thanks.
Click to expand...
Click to collapse
It is only a problem because they use a nano sim which is only compatible with an iPhone 5. As far as the upgrade date goes, Generally it's not an issue, we just might have to process it over the phone
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Apoyyo said:
It is only a problem because they use a nano sim which is only compatible with an iPhone 5. As far as the upgrade date goes, Generally it's not an issue, we just might have to process it over the phone
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
I appreciate your help.
My issue is my wife with the iPhone 5 will be a a very important trip where she needs the iPhone to work.
So I and she won't have access to the sim to change it out or anything.
Is what I want to do not going to work then?
artofdesign said:
I appreciate your help.
My issue is my wife with the iPhone 5 will be a a very important trip where she needs the iPhone to work.
So I and she won't have access to the sim to change it out or anything.
Is what I want to do not going to work then?
Click to expand...
Click to collapse
There is a good chance that it will work, but there is also the possibility that it doesn't. If we call AT&T to activate over the phone sometimes they are able to move the SIM without having to deactivate it. It will most likely not be an issue, but there is always a slight chance that it would be cut off. When you go to the store make sure you stress that her phone cannot be shut off and ask them if there is any way to do it so that doesn't happen.
Follow up :
I went to a BB mobile store on 5/1.
My *639# said 5/8 for upgrade but she said she could do it no call to Att needed. So she did. All went well. Wife's lte iP5 didn't even turn off(that we noticed).
So cross upgrade went well. Stoked!
Thanks all for help.
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If anyone has any questions or concerns please feel free to ask.
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It's a trap! o>O
No its not. I work for verizon
Sent from my SM-N900V using Tapatalk 2
Okay here's a ? How can I prevent scammers from calling me without using a app? I keep getting a scam call saying that big red has awarded me soso amount off my bill and they keep changing the # and when ever I call vzw to report it they act like it's not their problem thanks
Sent from my SCH-I535 using xda app-developers app
Mhm...definitely strange. I have heard of that scenario as well from some of customers. First off if your getting a call saying that they awarded you some money of your bill thats a lie. Two...if anyone calls you saying that they can save you money on your verizon bill then that could be a local verizon account rep your speaking with. However if that turns out to be the case they will normally attempt to set up an appointment with you to come in to a local store so they can do an waa with you (wireless account analysis) to see what can be done on your account to see if they can help you save a couple bucks a month, see if you have any available upgrades and etc. Three...if they are not directing you to a local store then thats extremely fishy. 4. As far as blocking spammers from calling you without using a app would really depends o what device you currently have. I have a note 3 and it provides exellent call blocking, text blocking and etc features. Which device do you currently have?
Sent from my SM-N900V using Tapatalk 2
How can I add a line with unlimited data?
Sent from my SM-N900V using XDA Premium 4 mobile app
Verizon no longer currently offers a unlimited plan to new lines of service. The only way you can have the unlimited data plan currently is by a having grandfathered in or b talking to a friend or family member who has a line that with the unlimited plan that they will be willing to give up to you through the means of assumptions of liabilites meaning if they would be willing to give up the line to you...you then can take over that line of service and put it under your name. However by doing so they will run your credit again to see if your aproved to take over that line. Also added benefit in doing so is that wherever that person left off in their contract would be where you would continue off from. By taken over the line ut does not require you to restart the contract of that new line you just took over and put underneath your name.
Sent from my SM-N900V using Tapatalk 2
Can we please keep the ability to root the device? I feel that a Locked Bootloader, even though not ideal, is okay as long as Verizon keeps the device relatively updated. (Or to put in other words, I don't think that Verizon would ever allow the bootloader to be unlocked).
But without root, there are a lot of features that Samsung have removed (such as the ability to add Widgets to the lock screen when it is locked) and wouldn't be accessible to us even though it is available to most other android devices. Same with backups.
Ive heard talks about this petition to unlock the bootloader for the note 3 but to be honest ive not heard any confirmation or caught any wind of verizon actually doing that. And yeah I see what your saying. And I can add lockscreen widgets to my note 3 without root.
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App widgets or any type of widgets to the lockscreen? Such as the clean master one touch boost widget om your lockscreen for example?
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VillaCastana321 said:
If anyone has any questions or concerns please feel free to ask.
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Click to expand...
Click to collapse
tell your boss to tell his boss to tell his boss to tell his boss to tell his boss to tell his boss to stop locking down F'n Verizon Phones
Lmao ill be sure to voice your input haha
Sent from my SM-N900V using Tapatalk 2
Any news on when the Pink variant might come to Verizon?
Sorry but unfortunately at this time there hasn't been any official updates as to when or if wether or not verizon will actually be offering the note 3 pink.
Verizon Account Rep - Note 3
I'm having crackling and poping sounds from my earpiece and the home button is wobbly. I am getting a certified refurbished replacement in the morning. If the replacement has issues what are the chances of getting a brand new device?? I haven't had the best luck with refurbished replacement. And are the certified refurbished replacement really refurbished?? I mean the phone hasn't been out a month yet.
I live in an area with the worst service for Verizon. I never receive calls or texts. My only option is a network extender. Is it possible to get one for free? I spent $400 on this phone and now I'm locked down for 2 years. I don't wanna spend another $300 to use the phone I just bought. -_-
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What does the new update that was just released for the Note 3 improve?
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@Southern mind im sorry about the problems your having with your find. As far ar you getting a new device your chance might be 65% id say since the device is still new. How many fully refurbished phones can corporate really have so far since the phone just came out? Its not even been a momth yet since the phone came out.
Verizon Account Rep - Note 3
And since the phone just came out that certified refurbished device may not really be one. Could be brand spanking new
Verizon Account Rep - Note 3
@eurofeik hey bud. And the coverage within your area is that bad? What type of device do you have by the way? Is it a 3g device or a 4g? For the price you said you spent on the phone am guessing you probably have a 4g device if so thats strabge your signal is that bad because normally with our 4g devices the technology increases in building penetration, voice quality and reception. Also what area do you live near? So I can look furthermore in to details for you? And I cant promise you that they will give you one for free but have you also tried calling customer care and seeing what they say?
Verizon Account Rep - Note 3
Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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Click to expand...
Click to collapse
I am not sure what firmware, it is at the office at the moment.
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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Click to expand...
Click to collapse
Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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Click to expand...
Click to collapse
Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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Click to expand...
Click to collapse
Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.
Have you called AT&T about it?
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HORiZUN said:
Have you called AT&T about it?
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Click to expand...
Click to collapse
No, I was thinking of bringing it to the store and seeing what they say about it.
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Click to expand...
Click to collapse
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
Click to expand...
Click to collapse
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
Click to expand...
Click to collapse
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
Click to expand...
Click to collapse
I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.
DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
Click to expand...
Click to collapse
I figured as much. It is just going to sit in the filing cabinet for now then.
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
Click to expand...
Click to collapse
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Click to expand...
Click to collapse
Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
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I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
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My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
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