Database Users

ATT doesn't like it when you illegally tether

Received this text message today, promptly called and complained and had it switched back. Thought you guys would enjoy this.
I like the flex of muscle by att, can't wait for sprint to have service in my area.

Couldn't you just cancel your contract since they changed it without your permission?
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Yes. There is nothing about tethering in the 2 year agreement. I work in a cell phone store and ive read the agreement with no tethering rules
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They claim that they sent me a message back in September but i don't ever recall getting it. And what do you mean cancel my contract, why would I do that, to get a cheaper phone? Haha
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how do they detect this?

exileinoblivion7 said:
Received this text message today, promptly called and complained and had it switched back. Thought you guys would enjoy this.
I like the flex of muscle by att, can't wait for sprint to have service in my area.
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Firstly.
They are violating your privacy as a user.
Secondly.
If the said terms have been put into place after you have bought and signed for the device 'without you agreeing to it initially', then legally you have the right to sue them.
You can easily argue that AT&T is taking advantage of the idea.

OmegaRED^ said:
Firstly.
They are violating your privacy as a user.
Secondly.
If the said terms have been put into place after you have bought and signed for the device 'without you agreeing to it initially', then legally you have the right to sue them.
You can easily argue that AT&T is taking advantage of the idea.
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The woman I spoke with on the phone said that back in September they sent me a similar text saying that if I continue to tether then I agree to it. I don't think I ever got that message but i flash roms so much that I could've missed it
This really brings to light just what a scummy company att really is. If there is anything I can do to retaliate it would be awesome if someone could send me a PM with some details as what i can do.
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donsh00tmesanta said:
how do they detect this?
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I think they detect it because tethering uses a special APN which is detectable by att.
I've also read(and immot sure how this works so dontquote me onit) but when att sends a signal out it has what's called a TTL number. This increases by a value of 1 everytime its passed down so the return number they get is higher than it should be.
Don't really know how it works but isaw those methods somewhere so thought I'd let you know
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Thing is, if your on unlimited, there's NOTHING in your contract that says your allowed to tether on unlimited, and that's how they get you.
No way to sue, they state that your not allowed to tether, and will change your plan if you do, so they're completely in the right.
Remember this... we only get as much rights as the carriers allow us to have.

and the other side of the coin is......is there anything in there to not allow tethering?

I got the message. A 12 year veteran of AT&T. Broke my contract for free and switched to Verizon.
Done like a boss.
Sent from my DROID BIONIC

Can't the method AT&T uses to detect tethering be bi-passed by rooting and removing their tethering app...?

Another way the know your tethering is when you use several IPs at the same time, like you tether, connections include game servers, youtube, etc. And it's kinof hard to explain how you were able to watch netflix movies, youtube videos, play games at the same time.

How to get a an early upgrade ATT

I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
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mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
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when is your upgrade....
can do 30 days prior to your date call cs

I just got my plan in december so I'm locked in for awhile but I didn't know ajything about the note then so idk cn I claim my phone stolen?
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Hmm...for a note you'd have to get it outside att now....if you upgraded last december...
Stolen..not really...unless you have insurance and willing to pay the deductable....
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mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
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My mom recently called complaining that her device was malfunctioning and they replaced her handset, she went through this process 3 times and at that point she said not to send her another phone, that she wanted a different phone. After many calls to customer service we finally got a hold of a really nice representative and she worked with her and she was able to "upgrade" to a Samsung Infuse which is MUCH nicer than the one she has now.

I had some legitimate issues with the Evo 4G, where my data connection would drop whenever I was inside a building, but as soon as I would get outside, or into the Sprint store, everything would run flawlessly. They kept telling me that there was nothing they could do because to them, it was working fine.. They told me, you can send your phone back for them to give you a new one, but that required me being without a Smart Phone for a week (which with my job, I use my Smart Phone everyday! I told them that was unacceptable) After many calls and complaints, I went into the store to get a new phone, where they informed me that there was a note on my account to let me get an early upgrade.
I think if you really want to get a different phone already, it might just be as simple as complaining that there is something wrong with your phone. However, they might want you to ship it back to have them give you a new phone of the same make (leaving you without a phone for a week or two) a few times before they even think about letting you get a different phone.
Try to find a legitimate flaw with your current phone, something that can't exactly be corrected, some seldom used feature that just doesn't work correctly, then complain like it's the end of the world

Text message from AT&T

So this is more of a carrier question more than a related to my s4 question but I did an upgrade and just popped my old sim which was only a month old in and I know everything is fine always have did this. Well I got this text today about 3 weeks after I got my s4 so I never used the included new sim. But I've did this in the last and never got a text like this it. Any idea?
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did you get it from att?
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call 866-895-1099 its the automated activation line, it will activate the correct IMEI and SIM on your plan, activate any new features you selected(if applicable), add insurance to the device if you chose it at purchase. Otherwise everything is still incorrect based on your old phone. After the call your current sim will go dead, use the one that came with the phone.
- Dan

What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
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hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
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Well....he was just trying to help, and I thought it was a good answer...how are we supposed to know you have an unlimited plan? Or you didn't change anything...
Anyways...even if you did change something you wouldn't need to activate for the changes to occur...its pretty much so Att gets the imei and all that sorted out I believe...thy link the phone to your number on your account
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That's bs too they get imei number the second the phone connects to there net work
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hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
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Please don't get hostile, but it is a really, really good idea to properly activate your new phone through AT&T and also to take the new SIM card. But instead of the automated system like I used, I might recommend calling through to an agent/CSR.
I had concerns about my unlimited plan as well, and noticed that if I were to activate, it would likely remove the unlimited H+ plan in favor of a 3gig LTE plan. I called a couple different times about this, and they said that everything would be alright, and they noted the account that they told me this. Shortly after activating it, I noticed that it did indeed make the switch on me, and that I suddenly had a 3GB data limit on this line. I called back, and they said that this was necessary to be able to pre-order the device, and it was not giving them the option to put it back. They put in a ticket and gave a "it will be fixed by this date" date. About a day and a half later, I got a text saying they corrected the issue. I checked online, and my account was back to normal.
I'm 90% sure that if I had called to activate my phone manually with an agent, they could have spared the unlimited plan from the get-go. I would recommend calling and talking to an agent, such that they can mark the order as complete/received and they can enter the new IMEI and ICCID numbers.
Further, there's a small, non-credible amount of evidence that suggests that the newer SIM cards and a proper activation will yield better network speeds. I don't see how, apart from some sort of throttling implemented by AT&T for "everyone else".
---------- Post added at 08:19 AM ---------- Previous post was at 08:16 AM ----------
StolenVW said:
That's bs too they get imei number the second the phone connects to there net work
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While this is true, they don't automatically update their billing system and other records - or at least not right away. I work with about 110 AT&T lines at work, mixed between crackberries, "feature-phones" and iPhones. I've noticed that while a new phone will work, but the website will still show the old IMEI number until we manually update it.

Aou said:
Please don't get hostile, but it is a really, really good idea to properly activate your new phone through AT&T and also to take the new SIM card. But instead of the automated system like I used, I might recommend calling through to an agent/CSR.
I had concerns about my unlimited plan as well, and noticed that if I were to activate, it would likely remove the unlimited H+ plan in favor of a 3gig LTE plan. I called a couple different times about this, and they said that everything would be alright, and they noted the account that they told me this. Shortly after activating it, I noticed that it did indeed make the switch on me, and that I suddenly had a 3GB data limit on this line. I called back, and they said that this was necessary to be able to pre-order the device, and it was not giving them the option to put it back. They put in a ticket and gave a "it will be fixed by this date" date. About a day and a half later, I got a text saying they corrected the issue. I checked online, and my account was back to normal.
I'm 90% sure that if I had called to activate my phone manually with an agent, they could have spared the unlimited plan from the get-go. I would recommend calling and talking to an agent, such that they can mark the order as complete/received and they can enter the new IMEI and ICCID numbers.
Further, there's a small, non-credible amount of evidence that suggests that the newer SIM cards and a proper activation will yield better network speeds. I don't see how, apart from some sort of throttling implemented by AT&T for "everyone else".
---------- Post added at 08:19 AM ---------- Previous post was at 08:16 AM ----------
While this is true, they don't automatically update their billing system and other records - or at least not right away. I work with about 110 AT&T lines at work, mixed between crackberries, "feature-phones" and iPhones. I've noticed that while a new phone will work, but the website will still show the old IMEI number until we manually update it.
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They most of changed there system mine used to show the phone I was using with in a week...and I know people that had a dumb phone and put there sim in a smart phone and auto started getting charged for data
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They sure are a bid off never had this happen before after all my upgrades but just got a text saying all my outgoing calls will he routed to customer service til I activate the new sim.... what the hell..
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hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
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You asked for help and you got it.
This is exactly what needs to get done.
There should have been a sheet of paper with instructions included stating to call that exact number above and follow the steps through the automated system. Most people completely ignore it out of the excitement of getting a new phone. I don't blame you.
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I did it last night and it activated the new sim. My phone just got deactivated..... At 11:30 this morning tried to send a text and bam kept failing...
So is it hurting anything that Im had to agree to my contract again??

What to do with an S4

Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.

What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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I am not sure what firmware, it is at the office at the moment.

It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.

Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.

I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
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Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.

Have you called AT&T about it?
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HORiZUN said:
Have you called AT&T about it?
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No, I was thinking of bringing it to the store and seeing what they say about it.

you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.

Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
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No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).

wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
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I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.

scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
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Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.

At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
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wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
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I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.

DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
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I figured as much. It is just going to sit in the filing cabinet for now then.

[Q][New Verizon Activation]

Has anyone activated the MXP as a new Verizon contract? I have read thorough the post and have seen mostly people that have already had Verizon contracts and just put that Sim in the MXP.
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I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?

Dahenjo1 said:
I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?
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Yeah. I am thinking we have to take it to the store and have it activated. Tell me how it goes and what you decide.
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I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.

Dahenjo1 said:
I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.
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Someone on motorola forums wrote to activate without entering any IMEI number,because system will show that IMEI is not in their system.

I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
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Orion116 said:
I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
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Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.

Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.

patt2k said:
Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.
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Yeah it all depends on the tech I think. I have heard of all kinds of stories about the "techs", lol
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NoFear1183 said:
Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.
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This is why I think using a prepaid Sim might work, because since is under Verizon's BYOD, Bring Your Own Device, that they will allow it to be activated. I am then wondering if I then ask for a normal contract if it would be simpler.
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What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
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Tfast500 said:
What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
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I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
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Bump
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Orion116 said:
I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
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There's only 3 places to buy from: Motorola, Amazon and Best Buy. If you're buying from Best Buy, they can activate it for you. I believe with Amazon, you would have to go to your carrier just like if you bought from Motorola.

Pretty irritating
I bought the prepaid sim pack yesterday & spent an hour and a half on the phone with them and can't get it activated. Does anyone know what to do? Apparently the device isn't in the system according to the techs I spoke with even though you can enter it in the device compatibility and it says it is