Text message from AT&T - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

So this is more of a carrier question more than a related to my s4 question but I did an upgrade and just popped my old sim which was only a month old in and I know everything is fine always have did this. Well I got this text today about 3 weeks after I got my s4 so I never used the included new sim. But I've did this in the last and never got a text like this it. Any idea?
Sent from my SGH-M919 using xda premium

did you get it from att?
Sent from my SGH-I337M using xda premium

call 866-895-1099 its the automated activation line, it will activate the correct IMEI and SIM on your plan, activate any new features you selected(if applicable), add insurance to the device if you chose it at purchase. Otherwise everything is still incorrect based on your old phone. After the call your current sim will go dead, use the one that came with the phone.
- Dan

What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
Sent from my SGH-M919 using xda premium

hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
Sent from my SGH-M919 using xda premium
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Well....he was just trying to help, and I thought it was a good answer...how are we supposed to know you have an unlimited plan? Or you didn't change anything...
Anyways...even if you did change something you wouldn't need to activate for the changes to occur...its pretty much so Att gets the imei and all that sorted out I believe...thy link the phone to your number on your account
Sent from my SGH-I997 using Tapatalk 2

That's bs too they get imei number the second the phone connects to there net work
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
Sent from my SGH-M919 using xda premium
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Click to collapse
Please don't get hostile, but it is a really, really good idea to properly activate your new phone through AT&T and also to take the new SIM card. But instead of the automated system like I used, I might recommend calling through to an agent/CSR.
I had concerns about my unlimited plan as well, and noticed that if I were to activate, it would likely remove the unlimited H+ plan in favor of a 3gig LTE plan. I called a couple different times about this, and they said that everything would be alright, and they noted the account that they told me this. Shortly after activating it, I noticed that it did indeed make the switch on me, and that I suddenly had a 3GB data limit on this line. I called back, and they said that this was necessary to be able to pre-order the device, and it was not giving them the option to put it back. They put in a ticket and gave a "it will be fixed by this date" date. About a day and a half later, I got a text saying they corrected the issue. I checked online, and my account was back to normal.
I'm 90% sure that if I had called to activate my phone manually with an agent, they could have spared the unlimited plan from the get-go. I would recommend calling and talking to an agent, such that they can mark the order as complete/received and they can enter the new IMEI and ICCID numbers.
Further, there's a small, non-credible amount of evidence that suggests that the newer SIM cards and a proper activation will yield better network speeds. I don't see how, apart from some sort of throttling implemented by AT&T for "everyone else".
---------- Post added at 08:19 AM ---------- Previous post was at 08:16 AM ----------
StolenVW said:
That's bs too they get imei number the second the phone connects to there net work
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
While this is true, they don't automatically update their billing system and other records - or at least not right away. I work with about 110 AT&T lines at work, mixed between crackberries, "feature-phones" and iPhones. I've noticed that while a new phone will work, but the website will still show the old IMEI number until we manually update it.

Aou said:
Please don't get hostile, but it is a really, really good idea to properly activate your new phone through AT&T and also to take the new SIM card. But instead of the automated system like I used, I might recommend calling through to an agent/CSR.
I had concerns about my unlimited plan as well, and noticed that if I were to activate, it would likely remove the unlimited H+ plan in favor of a 3gig LTE plan. I called a couple different times about this, and they said that everything would be alright, and they noted the account that they told me this. Shortly after activating it, I noticed that it did indeed make the switch on me, and that I suddenly had a 3GB data limit on this line. I called back, and they said that this was necessary to be able to pre-order the device, and it was not giving them the option to put it back. They put in a ticket and gave a "it will be fixed by this date" date. About a day and a half later, I got a text saying they corrected the issue. I checked online, and my account was back to normal.
I'm 90% sure that if I had called to activate my phone manually with an agent, they could have spared the unlimited plan from the get-go. I would recommend calling and talking to an agent, such that they can mark the order as complete/received and they can enter the new IMEI and ICCID numbers.
Further, there's a small, non-credible amount of evidence that suggests that the newer SIM cards and a proper activation will yield better network speeds. I don't see how, apart from some sort of throttling implemented by AT&T for "everyone else".
---------- Post added at 08:19 AM ---------- Previous post was at 08:16 AM ----------
While this is true, they don't automatically update their billing system and other records - or at least not right away. I work with about 110 AT&T lines at work, mixed between crackberries, "feature-phones" and iPhones. I've noticed that while a new phone will work, but the website will still show the old IMEI number until we manually update it.
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Click to collapse
They most of changed there system mine used to show the phone I was using with in a week...and I know people that had a dumb phone and put there sim in a smart phone and auto started getting charged for data
Sent from my A500 using Tapatalk HD

They sure are a bid off never had this happen before after all my upgrades but just got a text saying all my outgoing calls will he routed to customer service til I activate the new sim.... what the hell..
Sent from my SGH-M919 using xda premium

hyelton said:
What kind of answer is that!!!??? I'm not stupid, its not like I switched from a dumb phone to a smart phone...... and what features? Why would I change anything if I'm on the unlimated data plan? I change phones almost every 6 months or so and even with upgrades never got this message.
Sent from my SGH-M919 using xda premium
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Click to collapse
You asked for help and you got it.
This is exactly what needs to get done.
There should have been a sheet of paper with instructions included stating to call that exact number above and follow the steps through the automated system. Most people completely ignore it out of the excitement of getting a new phone. I don't blame you.
Sent from my SAMSUNG-SGH-I337 using xda premium

I did it last night and it activated the new sim. My phone just got deactivated..... At 11:30 this morning tried to send a text and bam kept failing...
So is it hurting anything that Im had to agree to my contract again??

Related

Just bought used Atrix, AT&T auto data upgrade

I just bought a used Atrix from a friend and don't want or need data. Plenty of wifi around me.
I have done some research on how to get around AT&T's auto data upgrade and it seems like everybody who gets a new iPhone who doesn't want or need data does the sim card swap. This is where they get a new sim card, put it in their old phone, call att and data block it, then put the new sim into their new iPhone. My question is, is this the only way to get around the auto upgrade? And will this work with any smart phone, not just the iPhone?
Sorry if this is an old topic, but I searched and couldn't find a suitable answer so I figured I'd come to the pro's.
Atrix 4G Q&A
For all of your questions relating to the AT&T Motorola Atrix 4G
Just call them and be like you cannot afford it. If the rep refuses ask for the manager, if he refuses ask them for the corporate number and call them. I did that few times to get early upgrades and always worked.
Sent from my MB860 using XDA App
The SIM card trick stopped working a while back, its impossible to not get a data plan with a smartphone now on AT&T unless you find a way to spoof your IMEI, which you're not going to find anything on because its illegal in some countries. Sorry.
They really shouldnt be able to force people to get data plans if they dont want them (for non-subsidized phones), but for now there's not much that can be done about it.
I don't think there is a way to avoid this since the minute you turn your phone on, they have your IMEI and all the other info based off of that. They made it very clear that you can't use smartphone without data plan. It will be added automatically
mac208x said:
Just call them and be like you cannot afford it. If the rep refuses ask for the manager, if he refuses ask them for the corporate number and call them. I did that few times to get early upgrades and always worked.
How did u get an early upgrade?
Sent from my MB860 using XDA App
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Jotokun said:
... its impossible... unless you find a way to spoof your IMEI... its illegal in some countries.
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that's ridiculous. anyone know why?
Jotokun said:
They really shouldnt be able to force people to get data plans if they dont want them (for non-subsidized phones)
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Click to collapse
+1
Sent from my MB860 using XDA App
ifalldownalot said:
that's ridiculous. anyone know why?
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Smarter thieves often change a phone's IMEI number so that if a device is reported stolen, its harder to track. Also a way to get around having a phone's specific IMEI number banned from a network, again usually because of theft.

AT&T- Must have Laptop, Tablet, or Mifi Data plan...BS!

Got a Text message from AT&T today, saying a suitable data plan is required for Laptops, Tablets, and Mifi Devices. Call 611 now to avoid service interuption
WTF I have had a dell streak since August of 2010, never a problem then.
So I called and got someone who seemed to know very little in regards to smartphones in general. Told her I have multiple devices that I use at different times, which is true. She asked me if the current and newest device i am using is a samsung GT-N7000, i said its a samsung, and its new, but I have no clue what the model number is.
She asked what dataplan I had, I told her I have the same unlimited plan I have had for 4 years. She verified that and said it is a suitable plan and to ignore the message.
I have played games like this before. For some reason the issue comes back up and you say so and so you talked to a month ago said it was fine, they ask who you talked to, you say I don't remember the name, and they say sucks for you.
So I had her send me an email with her name, saying that everything is fine, and that I do indeed have a suitable data plan for my device.
Hopefully thats that, but be prepared to get a warning such as this.
Bryce
Don't blame AT&T for this. Blame all the ppl that are using a Note on a MediaNet plan. They are starting to crack down on it. Worst case scenario is you having to bring in your Note to an AT&T store & showing them its a legit phone.
I got the same message yesterday. Called AT&T and told them I've never used any of those devices. He asked for the IMEI and confirmed that I had a Samsung phone and told me he would remove the note from my record and update that I have a Samsung phone.
Gave me his extension and said if I got the message again to call him and he would take care of it.
Sent from my GT-N7000 using XDA App
brycestejskal said:
She asked me if the current and newest device i am using is a samsung GT-N7000, i said its a samsung, and its new, but I have no clue what the model number is.
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Click to collapse
Wait, she knew the model number of the Note but still wanted you to sign up for some tablet data plan? That's a very interesting tidbit...
I'm happy to hear a rep appears to be working with someone. It is a little troubling that we might have to lie about the model of our device (she asked if he had the GT-N7000, which is the Note's model.) I really hope my reaction in the other thread turns out to be an over reaction.
maxh said:
I'm happy to hear a rep appears to be working with someone. It is a little troubling that we might have to lie about the model of our device (she asked if he had the GT-N7000, which is the Note's model.) I really hope my reaction in the other thread turns out to be an over reaction.
Click to expand...
Click to collapse
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
<oops> delete me?
bigmout said:
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
Click to expand...
Click to collapse
Yeah how in the heck did the rep know what model phone he had? I know they can see the IMEI number on their screens but I wonder if the systems ID'd it correctly or if the CSR searched for the IMEI through an online tool?
If you lose your plans I can recommend an alternative solution that may or may not save you money.
Port your phone # to Google Voice, that will save you $20 a month for unlimited text. The only trade off is right now Google Voice only does MMS from Sprint. This will allow you to keep your current #, and only need to pay AT&T for data and voice.
With Android you can make calls via Google Voice and it will operate like using the # through your carrier, no hoops to jump through or data connections required like VOIP. Everyone you call will still see your normal number.
Got another message this morning saying that my data plan has been restricted and that I need to call immediately. Glad I asked for that email from the CSR last night.
Also, I highly doubt the CSR looked it up. She did not seem to know the process of much of anything, and It was very hard not to just lash out and tell her the answeres to her own questions she was looking up in the system about data plans...but didnt want to seem overly knowledgeable...
Will post the results when I have a chance to call.
That's what I've been afraid of. If the system is doing this, do the reps actually have any power to override the system? So even if you do go into a store and they say ok it's a phone, can they actually make the system stop booting you?
bigmout said:
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
Click to expand...
Click to collapse
I've been wanting the Note to come to AT&T simply for the fact that the more people that get it, the more support it'll have here. However, I had a bad thought; what if they rip the voice and sms capabilites out of it and call it a tablet, like they did here? http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/ That would be in line with the reports of people getting booted.
I am trying to do the opposite. I would like to get a data plan only for my note but I am afraid to use the Note's IMEI number because I think they will detect it as a phone and won't let me do data only.
maxh said:
I had a bad thought; what if they rip the voice and sms capabilites out of it and call it a tablet, like they did here? http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/ That would be in line with the reports of people getting booted.
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Click to collapse
That's certainly a valid concern. Though I would think if that was the case, the reps wouldn't have been able to "fix" the issue for those that have had it fixed. Nothing to do but wait and see how this unfolds.
How much data do you use? I haven't gotten a message like that but then again I hardly use their data. I'm on wifi most of the day.
Sent from my GT-N7000 using Tapatalk
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
That was what they did to the Galaxy Tab, and people weren't able to use it as a phone. What they did over the Galaxy Tab forum was to backup and delete the efs folder. The tab then has a generic IMEI and works as a phone on AT&T network again. Wonder if we can do the same thing on the Note.
jojorios said:
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
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me
10characters
jojorios said:
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
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Click to collapse
I have the unlimited smartphone data program and have hot gotten a text yet. I haven't used wifi sharing yet. Maybe that is causing the system to flag people?
Im grandfathered as well and have not gotten any messages about data.
Sent from my Galaxy Note
I am on the grandfathered smart phone plan and have not gotten the text yet. I upgraded to 4g unlimited last week and had to give the imei of my note and they said nothing about the note being data only then. I have used quite a bit of data but no wifi sharing/tethering.

I strongly believe AT&T is cracking down UNLIMITED DATA FOR NON SMARTPHONES trick.

I strongly believe AT&T is cracking down UNLIMITED DATA FOR NON SMARTPHONES trick.
I believe this deserves its own thread. Here's my story.
Bought unlocked .GS3 from expansys USA.
Went to AT&T store as new customer and got GoPlan for $50 everything unlimited. This plan gives you the same data that people can choose for non smartphones $10 a month.
Everything was working fine until this morning. In the notification bar I see data is active. It switches alot from H to H+ and 3G. This was happening when data was working fine. Anyways, now even when it says in the notification bar that it's on and working I can't use internet or do anything that requires data connection. My device is not rooted. All I did was got the phone...got the at&t Go Plan cut the sim with scissors to microsim and it was working fine for few days. NOW HERE IS WHERE THINGS GET INTERESTING.
Called AT&T and spoke to several reps. Some of them obviously had no clue but the last rep made me kinda worried. She asked me for IMEI number. Before when I gave my .GS3 IMEI number they would tell me it comes up as an unknown device. This Chinese lady told me after I give her my .GS3 number it comes up as SAMSUNG GALAXY S3 ....WTF???? I thought ATT couldn't detect this when international phone is used ? Of course I denied and told her I was using old cheap Nokia which is not a smartphone. I don't know what she did but told me she would update it to make sure it's not a smartphone.
So how did they know I was using .gs3. Why is my data not working....what are my options here....
dieselfatal said:
I believe this deserves its own thread. Here's my story.
Bought unlocked .GS3 from expansys USA.
Went to AT&T store as new customer and got GoPlan for $50 everything unlimited. This plan gives you the same data that people can choose for non smartphones $10 a month.
Everything was working fine until this morning. In the notification bar I see data is active. It switches alot from H to H+ and 3G. This was happening when data was working fine. Anyways, now even when it says in the notification bar that it's on and working I can't use internet or do anything that requires data connection. My device is not rooted. All I did was got the phone...got the at&t Go Plan cut the sim with scissors to microsim and it was working fine for few days. NOW HERE IS WHERE THINGS GET INTERESTING.
Called AT&T and spoke to several reps. Some of them obviously had no clue but the last rep made me kinda worried. She asked me for IMEI number. Before when I gave my .GS3 IMEI number they would tell me it comes up as an unknown device. This Chinese lady told me after I give her my .GS3 number it comes up as SAMSUNG GALAXY S3 ....WTF???? I thought ATT couldn't detect this when international phone is used ? Of course I denied and told her I was using old cheap Nokia which is not a smartphone. I don't know what she did but told me she would update it to make sure it's not a smartphone.
So how did they know I was using .gs3. Why is my data not working....what are my options here....
Click to expand...
Click to collapse
Nope.
I think your mistake is doing a go phone plan. They're probably more suspicious with that as you are not really a valued customer but a month to month guy.
Everything is working fine for me on a 2 year contract.
Sent from my GT-I9300 using xda app-developers app
SlimJ87D said:
Nope.
I think your mistake is doing a go phone plan. They're probably more suspicious with that as you are not really a valued customer but a month to month guy.
Everything is working fine for me on a 2 year contract.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Nope?
I can confirm that I had the exact same thing happen to me. Data worked fine until this morning. I can send and receive MMS, so the internet is definitely working. I called AT&T customer service and updated my number from my old, unlocked EVO 3D to my new GS3. They immediately recognized that it was a Galaxy S3. Data still didn't work. I had them change the IMEI in the system back to an unknown IMEI, but I'm still not getting any data services.
dieselfatal said:
I believe this deserves its own thread. Here's my story.
Bought unlocked .GS3 from expansys USA.
Went to AT&T store as new customer and got GoPlan for $50 everything unlimited. This plan gives you the same data that people can choose for non smartphones $10 a month.
Everything was working fine until this morning. In the notification bar I see data is active. It switches alot from H to H+ and 3G. This was happening when data was working fine. Anyways, now even when it says in the notification bar that it's on and working I can't use internet or do anything that requires data connection. My device is not rooted. All I did was got the phone...got the at&t Go Plan cut the sim with scissors to microsim and it was working fine for few days. NOW HERE IS WHERE THINGS GET INTERESTING.
Called AT&T and spoke to several reps. Some of them obviously had no clue but the last rep made me kinda worried. She asked me for IMEI number. Before when I gave my .GS3 IMEI number they would tell me it comes up as an unknown device. This Chinese lady told me after I give her my .GS3 number it comes up as SAMSUNG GALAXY S3 ....WTF???? I thought ATT couldn't detect this when international phone is used ? Of course I denied and told her I was using old cheap Nokia which is not a smartphone. I don't know what she did but told me she would update it to make sure it's not a smartphone.
So how did they know I was using .gs3. Why is my data not working....what are my options here....
Click to expand...
Click to collapse
So you want to know how to use data meant for non smartphones on a smartphone?
Mine is still working fine on the $10 MediaNet plan. But then again, I never had to call them because I was still using this SIM in my International GS2 as well.
Best thing to do is find an old AT&T dumb phone and call in with that.
antispiral said:
So you want to know how to use data meant for non smartphones on a smartphone?
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Click to collapse
Dude stop being a troll.
i have an international i9300 and my wireless profile shows an unknown device still. *shrug*
same goes with an international i9100 on my other line
if you ever call 611..dont ever tell them what phone you have! just say "oh its some samsung"
Just don't do the go phone plan meant for go phones only. It probably comes up as a red flag when you change the SIM where is the normal plans you call in and ask them to change the IMEI and you tell them which phone it is.
Sent from my GT-I9300 using xda app-developers app
SlimJ87D said:
Just don't do the go phone plan meant for go phones only. It probably comes up as a red flag when you change the SIM where is the normal plans you call in and ask them to change the IMEI and you tell them which phone it is.
Sent from my GT-I9300 using xda
With go plan you still have to provide IMEI number. I did give them ny .gs3 number. So how on earth did they know what phone it is...
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Click to collapse
dieselfatal said:
SlimJ87D said:
Just don't do the go phone plan meant for go phones only. It probably comes up as a red flag when you change the SIM where is the normal plans you call in and ask them to change the IMEI and you tell them which phone it is.
Sent from my GT-I9300 using xda
With go plan you still have to provide IMEI number. I did give them ny .gs3 number. So how on earth did they know what phone it is...
Click to expand...
Click to collapse
Hm, hopefully you didn't get a phone that was returned or something because another person got it flagged somehow.
There was another user here that was the "3rd" owner of his SGS3. And his phone was flagged in the system as a SGS3.
What region did your phone come from? And ask the other dude that got his flagged as a SGS3 under a go phone plan.
Click to expand...
Click to collapse
I bought mine from Eyonix, I'm not quite sure where it's from. It does have what looks like some Spanish literature in the box though, so that may be a clue.
i guess i dont have a clue
SlimJ87D said:
dieselfatal said:
Hm, hopefully you didn't get a phone that was returned or something because another person got it flagged somehow.
There was another user here that was the "3rd" owner of his SGS3. And his phone was flagged in the system as a SGS3.
What region did your phone come from? And ask the other dude that got his flagged as a SGS3 under a go phone plan.
Click to expand...
Click to collapse
Got the phone from expansys usa brand new.
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Baldilocks said:
Mine is still working fine on the $10 MediaNet plan. But then again, I never had to call them because I was still using this SIM in my International GS2 as well.
Best thing to do is find an old AT&T dumb phone and call in with that.
Click to expand...
Click to collapse
can you elaborate on that? do you call in with any dumb phone with your SIM card in it, tell them to switch the data plan by giving them the # of the S3, and then switch the SIM?
A few wks ago, I got a text from AT&T stating that I went over my data limit & I checked my ATT account online to see whats up. It showed that I had a non-smartphone & 100mb data plan. I've been on a grandfathered unlimited plan forever & I had to call ATT to get my old plan back. It took over a hour to get things straighten out.
Honestly this didn't need to become a new thread, same stuff seems to be discussed in the benefits of att international I9300 thread.
Sent from my GT-I9300 using xda app-developers app
Kutthoat5150 said:
can you elaborate on that? do you call in with any dumb phone with your SIM card in it, tell them to switch the data plan by giving them the # of the S3, and then switch the SIM?
Click to expand...
Click to collapse
No, once you call in they will see you are on an old dumb phone. Tell them you want the unlimited data plan for it. If they ask for an IMEI number, just give them the one from the phone you are calling in with.
After they set up the plan, take the SIM out and put it in your GS3. Good to go.
---------- Post added at 06:17 PM ---------- Previous post was at 06:17 PM ----------
SlimJ87D said:
Honestly this didn't need to become a new thread, same stuff seems to be discussed in the benefits of att international I9300 thread.
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
I agree.
I've been on the $10 plan for almost 2 years. I had them change it at my local store. No problems. I got the AT&T One X, switched to a normal plan. Got my GS3, went back in and had them switch me back to the $10 plan. They knew, they laughed, all was well.
Go to a store. If they ask to see your phone, you don't have it with you, its a generic flip phone. Done.
update:
I seriously think AT&T is catching up on this trick. I spent one hour on the phone with a lady who knew what she was doing. She put my device under UNKNOWN made sure I had data for non smart phones and we did everything and no connection. The only time I was able to connect was when she applied data for a smartphone. She tested out $5 50mbps of data and as soon as she applied this it worked. Since I'm on a prepaid goblin I had to get 1.GB for $25 unless I sort this out....what should I do....buy old at&t phone...get a new sim card and use it then put it in .gs3? I think as soon as u put sim card in on a smartphone it will detect. I can't pay $75 a month and get 1.GB of data

S4 Best Buy help

I'd like to get the s4 from a best buy location this week but I've got a few questions.
Do they do cross upgrades WITHOUT effecting the other line's sim/phone? I want to use my wife's upgrade but she'll be out of town so we can't have her sim/phone go off?
(I'm asking cuz in the past I had that happen)
If the upgrade date is 5/8,can I do it with best buy on may 1rst like I can at att?
Thanks to any best buy employees or otherwise experts who can help....
artofdesign said:
I'd like to get the s4 from a best buy location this week but I've got a few questions.
Do they do cross upgrades WITHOUT effecting the other line's sim/phone? I want to use my wife's upgrade but she'll be out of town so we can't have her sim/phone go off?
(I'm asking cuz in the past I had that happen)
If the upgrade date is 5/8,can I do it with best buy on may 1rst like I can at att?
Thanks to any best buy employees or otherwise experts who can help....
Click to expand...
Click to collapse
I can answer the first question but not the second, I don't have a clue about upgrade dates and such....
I used an upgrade from another account I manage yesterday and they told me that worst case scenario, the other phone will be deactivated for a second or two while they process the phone onto the account and then off of it, restoring the IMEI that was originally used.... if she has an LTE phone already, it will make the process a whole lot easier since they don't have to add an LTE provision and then remove it
That being said, I thought it was kind of wild they had to do any of that in the first place when I thought they could just process the upgrade as an in-store deal since it wasn't going on that account - they didn't pull out the phone and do a test call on it, so why would they have to activate it in the system for the other number and then remove it? At one time, the guy processing it who I thought I had confidence he knew what was going on turned to me and said "do you by any chance have that other phone available so I can get the IMEI off of it?" Well no, of course I don't, I told you that! You had it in the system before you deactivated it, put it back! haha, oh BBY.....
same here what happened yesterday, im goin to use my dad's
upgrade, since his phone is the galaxy s1, it turns out they deactivated his number(old sim) and they gave me the lte enabled sim, since i told them that i am the one gonna use both the s4 and s3 not my dad, they provided me a regular sim again for my dad but just to call 611 att customer service to transfer again the lte enbled sim to the regular one, such a hassel though, if only i have a simcard adapter that time.
Sent from my SAMSUNG-SGH-I747 using xda premium
Ok so she has an iPhone 5(lte right?) on that line now(the line I will use the upgrade date from.)
So it will go off for a moment and back on? For sure? She'll be so far from a att store that any problems would be a HUGE issue for us.
Please let me know. Thanks for help guys.
From my experience regarding dates, yes. As long as its the first of the eligible month. This was 2 years back when i got the s2 so not exactly sure if policy changed but i doubt it. Radio shack did the same thing.
artofdesign said:
Ok so she has an iPhone 5(lte right?) on that line now(the line I will use the upgrade date from.)
So it will go off for a moment and back on? For sure? She'll be so far from a att store that any problems would be a HUGE issue for us.
Please let me know. Thanks for help guys.
Click to expand...
Click to collapse
The iPhone 5 is an LTE device, you should be good on that end
I sent a text to the number I was upgrading before to warn the person they may be without service momentarily, and then called on my way out of the store, they did not notice any interruption in service, so yes, it's for sure
Questions and help issues go in Q&A
Thread moved
Thanks
FNM
KryptosXLayer2 said:
The iPhone 5 is an LTE device, you should be good on that end
I sent a text to the number I was upgrading before to warn the person they may be without service momentarily, and then called on my way out of the store, they did not notice any interruption in service, so yes, it's for sure
Click to expand...
Click to collapse
Thanks for sharing the details of your experience!!! Good to hear.
kennyglass123 said:
Questions and help issues go in Q&A
Thread moved
Thanks
FNM
Click to expand...
Click to collapse
Sorry, thanks.
...
j510 said:
From my experience regarding dates, yes. As long as its the first of the eligible month. This was 2 years back when i got the s2 so not exactly sure if policy changed but i doubt it. Radio shack did the same thing.
Click to expand...
Click to collapse
This is true of outside vendors like BB still? I know Att could do it but not sure about non att stores.
Best buy mobile employee here. Typically if you are cross upgrading it isn't an issue unless it's an iPhone 5 or an old phone that uses a standard sim card. If they call customer service they can typically make it work without deactivating the old phone, otherwise you would need to get a new sim for the other phone.
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Apoyyo said:
Best buy mobile employee here. Typically if you are cross upgrading it isn't an issue unless it's an iPhone 5 or an old phone that uses a standard sim card. If they call customer service they can typically make it work without deactivating the old phone, otherwise you would need to get a new sim for the other phone.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Thanks for chiming in!
But wait, iPhone 5s do cause the trouble I need to avoid? Even with the lte sim in it already?
And what about dates, can you do a 5/8 upgrade on 5/1?
Thanks.
artofdesign said:
Thanks for chiming in!
But wait, iPhone 5s do cause the trouble I need to avoid? Even with the lte sim in it already?
And what about dates, can you do a 5/8 upgrade on 5/1?
Thanks.
Click to expand...
Click to collapse
It is only a problem because they use a nano sim which is only compatible with an iPhone 5. As far as the upgrade date goes, Generally it's not an issue, we just might have to process it over the phone
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Apoyyo said:
It is only a problem because they use a nano sim which is only compatible with an iPhone 5. As far as the upgrade date goes, Generally it's not an issue, we just might have to process it over the phone
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
I appreciate your help.
My issue is my wife with the iPhone 5 will be a a very important trip where she needs the iPhone to work.
So I and she won't have access to the sim to change it out or anything.
Is what I want to do not going to work then?
artofdesign said:
I appreciate your help.
My issue is my wife with the iPhone 5 will be a a very important trip where she needs the iPhone to work.
So I and she won't have access to the sim to change it out or anything.
Is what I want to do not going to work then?
Click to expand...
Click to collapse
There is a good chance that it will work, but there is also the possibility that it doesn't. If we call AT&T to activate over the phone sometimes they are able to move the SIM without having to deactivate it. It will most likely not be an issue, but there is always a slight chance that it would be cut off. When you go to the store make sure you stress that her phone cannot be shut off and ask them if there is any way to do it so that doesn't happen.
Follow up :
I went to a BB mobile store on 5/1.
My *639# said 5/8 for upgrade but she said she could do it no call to Att needed. So she did. All went well. Wife's lte iP5 didn't even turn off(that we noticed).
So cross upgrade went well. Stoked!
Thanks all for help.
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Proper Activation Sequence - Keeping Unlimited

Just want to make sure I'm getting this right. I'm sure I'm not the only 1, so hopefully any input here will be helpful to others as well.
So I sold my Galaxy Note 2, which means I'm back to the OG Droid between now and whenever the Note 3 arrives (other threads are popping up about shipping tomorrow). I just want to confirm my steps with you smart people so I don't screw anything up, and do my part in keeping unlimited data. Did this all on Verizon's website and was never prompted to choose a different data plan. So I'm passed that step, want to ensure I activate properly and don't mess anything else going forward.
The Note 3 is coming as a transferred upgrade on my 3rd line (dumb phone), from my main line (unlimited data). I will receive the phone, activate on my 3rd line. Wait until it updates on Verizon's website that the Note 3 is on my 3rd line. Then swap the SIM attached to my main line, into the Note 3. Wait for that to update on VzW website. Then change my 3rd line back to my dumb phone and activate said dumb phone to get back to basic $10 a month plan. If it forces me in to a data plan, call VzW at that point to have data removed from dumb phone line (this was discussed over at AndroidCentral about what to do if it forces a data plan on your basic line).
In the mean time; is it ok to put my OG Droid on my main line? Since I'll be shipping out my Note 2 tomorrow, will this have any affect on the order I do things above? Sorry for being such a Nervous Nelly, it's obviously important to many of us on here to keep unlimited and I just want to be sure I'm not screwing anything up.
Thanks for any input guys! And we're in the home-stretch!!
gerg004 said:
Just want to make sure I'm getting this right. I'm sure I'm not the only 1, so hopefully any input here will be helpful to others as well.
So I sold my Galaxy Note 2, which means I'm back to the OG Droid between now and whenever the Note 3 arrives (other threads are popping up about shipping tomorrow). I just want to confirm my steps with you smart people so I don't screw anything up, and do my part in keeping unlimited data. Did this all on Verizon's website and was never prompted to choose a different data plan. So I'm passed that step, want to ensure I activate properly and don't mess anything else going forward.
The Note 3 is coming as a transferred upgrade on my 3rd line (dumb phone), from my main line (unlimited data). I will receive the phone, activate on my 3rd line. Wait until it updates on Verizon's website that the Note 3 is on my 3rd line. Then swap the SIM attached to my main line, into the Note 3. Wait for that to update on VzW website. Then change my 3rd line back to my dumb phone and activate said dumb phone to get back to basic $10 a month plan. If it forces me in to a data plan, call VzW at that point to have data removed from dumb phone line (this was discussed over at AndroidCentral about what to do if it forces a data plan on your basic line).
In the mean time; is it ok to put my OG Droid on my main line? Since I'll be shipping out my Note 2 tomorrow, will this have any affect on the order I do things above? Sorry for being such a Nervous Nelly, it's obviously important to many of us on here to keep unlimited and I just want to be sure I'm not screwing anything up.
Thanks for any input guys! And we're in the home-stretch!!
Click to expand...
Click to collapse
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
geoff5093 said:
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
Click to expand...
Click to collapse
Ok that makes sense, thank you. Is a SIM card included with the device? I've never ordered from Verizon, always bought in store. I'd like to be able to activate it when I receive it, right to that 3rd line without having to take it to a store. So I can let the system update, then just swap SIMs a 2nd time like you're saying.
geoff5093 said:
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
Click to expand...
Click to collapse
Actually, there is absolutely no danger of losing unlimited when switching between 3G and 4G phones. You can do it via web form or over the phone, just so long as you have the 3G phone's ESN and the 4G phone's ESN as well as the SIM number. Don't ask me why I did this, but I decided to use a Palm Treo 755p for a week to prove something to myself, and I was able to activate it, use it for as long as I wanted, and then go back to my Galaxy Nexus without losing unlimited.
So if you want to use your OG Droid, go ahead. There's no issue, as long as you don't lose your SIM card.
gerg004 said:
Ok that makes sense, thank you. Is a SIM card included with the device? I've never ordered from Verizon, always bought in store. I'd like to be able to activate it when I receive it, right to that 3rd line without having to take it to a store. So I can let the system update, then just swap SIMs a 2nd time like you're saying.
Click to expand...
Click to collapse
When ordering you can choose a new sim card or not. I did not opt for a new one as i have no need since its a simple swap
Sent from my Nexus 7 using Tapatalk 4
keynith said:
When ordering you can choose a new sim card or not. I did not opt for a new one as i have no need since its a simple swap
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Hmmm yes I see that now and it appears I did not chose to have 1. Even more of an issue for me is its showing my main number as the number I'm upgrading. Except I transfered that upgrade to my 3rd line. Did Verizon figure me out?
This is crazy. I know when I did the upgrade I transferred to my 3rd line and it showed that number as the line I'm upgrading. But now, on the confirmation of pre order its showing my main number...This could have a bad ending.
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gerg004 said:
Hmmm yes I see that now and it appears I did not chose to have 1. Even more of an issue for me is its showing my main number as the number I'm upgrading. Except I transfered that upgrade to my 3rd line. Did Verizon figure me out?
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
I have the same issue, order shows the unlimited line as the upgrade... Last time I did this it showed the number I had transferred the unlimited upgrade to. I have contacted Verizon, their advice was to call when I get the new phone and let them do all the swapping, and that way I can make sure not to do anything to mess up the unlimited data line. The CSRs will actually help you through the process... and I was told they have NOT changed any policy that would keep you from being able to do this. So my advice, call when you get the phone, they do this all the time. Better safe than sorry.
toddnbrown said:
I have the same issue, order shows the unlimited line as the upgrade... Last time I did this it showed the number I had transferred the unlimited upgrade to. I have contacted Verizon, their advice was to call when I get the new phone and let them do all the swapping, and that way I can make sure not to do anything to mess up the unlimited data line. The CSRs will actually help you through the process... and I was told they have NOT changed any policy that would keep you from being able to do this. So my advice, call when you get the phone, they do this all the time. Better safe than sorry.
Click to expand...
Click to collapse
Thanks for the advice. I haven't had a min to call yet but I think I will just to get on record of it. I'm going to have to head into a store anyway since I didn't request a SIM and I don't h a very 1 for that line...
Hopefully this gets all straightened out as it seems more than a fluke on my account. Others are seeing it too, I wonder what is really going on.
Edit: Just got off the phone with a CSR myself, to find out whats going on. He ASSURED me, that the phone is coming attached to my 3rd line. Also that a SIM is included and when I activate the phone with said SIM, it will show up on my 3rd line. The reason its showing my main number is because that's the main number on the account. He assured me more than once that this phone will in no way affect my main line or the data plan, and that once activated will go right onto my additional line. Hope that calms some nerves- it did mine, although we won't know anything until we actually go through the process ourselves.
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