Today I called Microsoft, Danger, Nvidia, Sharp, and Verizon about the KIN. I wanted to know about the Windows phone 7 merge claim from Microsoft, the rom for the phone, and the lack of support for the tegra apx series. Microsoft told me "I'm going to transfer you to the mobile service center" and after a ring the call ended. Danger's phone number doesn't even work anymore. Nvidia told me they only support the Tegra 2 series. Sharp claims "We do not make the kin here at sharp". While Verizon said they would be happy to release a rom to me as long as I had proper permission from sharp. So my question is... Who the hell wants to take responsibility for this damn device?
nice effort
Wow, quite a run around - frustrating that they don't want anything to do with this phone. I appreciate what you are doing.
If you aren't fed up yet, try again. Maybe with some "social engineering" Vzw will release the rom. Also, maybe a different sharp office?
Keep up the good work!
Jon
Thanks for the update this gives me a little hope of atleast getting a rom from verizon. My phone is currently bricked, but I think that if I was able to get a rom I could flash it and have a working phone again. I will contact verizon with the approach of fixing my phone.
Thanks for all the efforts and the info posted.
As stated above, a hope of a rom of some kind is a light of "hope" to get it working on our bricked phones and to do something with our cute smartphones. ^^
Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.
erlern said:
Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.
Click to expand...
Click to collapse
Nope. It works on CDMA or kinda networks. Has no SIM either.
Just wandering again... what's the requirement on the stated by verizon: "sharp permission".
Cause if i read right, in other thread attempts, sharp was OK if verizon wanted to give it, and verizon is OK if sharp does...
So.. what's (exactly) needed to make verizon give away a rom?
I've been going into Verizon stores in several cities here in South GA the last few days asking about maybe getting a Kin Twom. (I travel around for work). So far EVERY sales person I talked to has told me that I should not get this phone.... That I will not like it and will want to bring it back within a week because it will stop working! Dang!....I would kind of like to have one! Are they just that bad...."really"?
Just FYI stuff mostly. Also I am a 50 year old man, so they probably think I can't figure out how to turn the thing on....lol
When I emailed Verizon about support for bricked phones, their reply was:
At this time,there are no software updates planned for the Kin Twom. Verizon Wireless does not have any control over the software updates because we are not the developers of this device. We simply offer the wireless service to the device.
All devices have a one year manufacture's warranty. If you experience a manufacture's defect within one year (and the phone does not have physical/liquid damage) Verizon Wireless is happy to replace the device free of charge. The "Updating Modem" screen (which has not been listed as a known issue) should not be a concern. Please remember, thousands and thousands of people have this device and only a small amount of people have reported problems.
dezgrz, maybe Verizon was just telling you what you wanted to hear about being willing to release the ROM if Sharp gives the OK. Nobody wants to own up and take accountability on this phone.
Alright, so I called Sharp, rep said they don't support the phone since they just developed the screen and then gave me a number.
1-800-229-1235
www.pcdphones.com
I talked with a tech explaining johnkussack's "updating screen" problem and tech said he never heard/seen that problem before. So then he said that I can send it in for them to look at.
Send broken/bricked phone to
Personal Communications Devices, LLC.
555 Wireless Blvd
Hauppauge, NY 11788
Include a letter with:
Your name
Return Address
Description of the problem with the phone
You pay to ship it to them, and they will pay for shipping it back. The returned guy said it could take up to 2 weeks.
So we have a place for support. Now someone else call and asked about how they restore a bricked phone back to factory functional form and if they can give us the tools to do so. Then ask about releasing the ROM.
Related
The reason I ask is because I went to both verizon and sprint and i asked:
--at verizon--
Me: If I buy an Evo from sprint, full price and bring it here to run on your network will it work? being that both of you run CDMA I dont see it being a problem? am I wrong?
Verizon: No, it will not work. You should get our "incredible."
--at sprint--
Me: If I buy an "incredible" from Verizon, full price and bring it here to run on your network will it work? being that both of you run CDMA I dont see it being a problem? am I wrong?
Sprint: No, it will not work.
So I asked them both why not...?
Verizon: different hardware. And settings.
Sprint: Legality.
(they also said they have not had their training yet at that location for the evo... and they are only a few weeks away of a release. )
Can someone explain whats going on here? They made me doubt my understanding as to how cdma worked. It is to my understanding it should work on both networks. Question is, getting verizon to accept me as a customer with the evo. Someone correct me if im wrong.
Im set on the Evo, but I dont want Sprint. I want verizon. Not planning on getting the "incredible." For that I stick with the iphone 4g and att.
There are ways to do it, but they are quite illegal (as in rape you in the ass prison felony). Look it up online, but don't expect to find that info here.
kyleblakepeters said:
There are ways to do it, but they are quite illegal (as in rape you in the ass prison felony). Look it up online, but don't expect to find that info here.
Click to expand...
Click to collapse
Any chance for a little more clarification? A keyword at least to find my answer. I just want to know actually why they would reject a potential customer. I'm a little tired of smoke and mirrors.
I wouldn't want to do anything illegal like cloning. I just want facts. No big deal.
tried it twice...no go
only way would be to hack the phone and change a whole lotta stuff...then change the esn to another verizon phone you own (which is illegal, i believe). then it is possible. however, i have two phones (one alltel, one sprint) and have requested verizon to add my esn's to their database (after i changed the 'whole lotta stuff' myself) ...eventhough the phones work on verizon, i could never get them to add them to their database enabling me to legally use the phone on their network. i griped and griped, they 'caved' in on more than one occasion, and said it would be done, but never did it. 15-20 total calls? and still nothing. i can't wait to tell them i am leaving...and for that reason i am not on contract. they tried to tell me numerous times it "wouldn't work, different hardware" but i have even tested it and made calls successfully, so it all seems to be a game. the one department that was designed to allow this, apparently closed. bottom line, don't waste your time. by the time someone posts instructions on how to do it, their will be 2-3 verizon phones more powerful -it is still a long way off.
It's ESN switching. Sprint and Verzion never put each others ESNs on to the other's network. I don't think even Jesus could manage that feat.
adeyo said:
only way would be to hack the phone and change a whole lotta stuff...then change the esn to another verizon phone you own (which is illegal, i believe). then it is possible. however, i have two phones (one alltel, one sprint) and have requested verizon to add my esn's to their database (after i changed the 'whole lotta stuff' myself) ...eventhough the phones work on verizon, i could never get them to add them to their database enabling me to legally use the phone on their network. i griped and griped, they 'caved' in on more than one occasion, and said it would be done, but never did it. 15-20 total calls? and still nothing. i can't wait to tell them i am leaving...and for that reason i am not on contract. they tried to tell me numerous times it "wouldn't work, different hardware" but i have even tested it and made calls successfully, so it all seems to be a game. the one department that was designed to allow this, apparently closed. bottom line, don't waste your time. by the time someone posts instructions on how to do it, their will be 2-3 verizon phones more powerful -it is still a long way off.
Click to expand...
Click to collapse
Thank you! thats the answer I was looking for. Much grateful!
What about the users that pay full price? Why would they do that if they cant take it elsewhere? Does it mean Even if they pay full price, the ESN belongs to sprint? It sounds wrong to do that. Im not complaining. Im just trying to make sense of this.
0okami said:
It sounds wrong to do that.
Click to expand...
Click to collapse
Welcome to the world. Don't let the door kick you in the ass on the way out.
theres a form you can fill out to take a cdma phone from another carrier and activate it on verizon, you need to ship your phone to vzw HQ though, and they say it can take 3 weeks to determine if they will allow it on the network or not.
its an official verizon form just gotta find it.
tricknasty said:
theres a form you can fill out to take a cdma phone from another carrier and activate it on verizon, you need to ship your phone to vzw HQ though, and they say it can take 3 weeks to determine if they will allow it on the network or not.
its an official verizon form just gotta find it.
Click to expand...
Click to collapse
I'll check with the verizon rep. She was really friendly and what ever she didnt know she dug for papers. Maybe we can work something out.
I'll keep everyone posted if something results.
Thanks for the information!
will not work on verizon, they have a policy of not taking sprint branded phones, the esn's are registered to sprint and they know it's an evo.
sprint doesn't take anything other than what they've registered... it's a sticky thicket I know.
esn cloneing would work, but we don't talk about that kinda stuff here apparently, gotten scolded on more than one occasion for doing so =P
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
Click to expand...
Click to collapse
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Click to expand...
Click to collapse
Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
Click to expand...
Click to collapse
I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Click to expand...
Click to collapse
My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
Sent from my SCH-I535 using Tapatalk
Ok, so I hope in my searching I didn't miss the answer to my question.
I'm looking at getting the S5 Verizon Developer Edition. I contacted Samsung (no, I don't know why I bothered). I wanted to know if download booster was blocked like on the regular version, what their return policy was, if the electric blue would be an option, what unlocking/rooting would require, etc.
My main question was about the rooting/unlocking and the download booster. Does anyone know what it takes to root/unlock the developer edition? I know it's not locked down like the normal version...but I don't know if it's an option you can just select or if I'd have to find a root/unlock here on XDA.
Any/all info on what the developer edition differences really are would be greatly appreciated!
I contacted them again today to ask. They are now telling me they do believe that Download booster is enabled. BUT...they're telling me I can only return the device if it's new and unopened. I am worried what if I have any issues with activation (which would require me to open the box...duh). They have transferred my call to 4 departments, and no one is sure if they would allow a return under those circumstances. I really don't want to spend $600 on a phone that I can't do anything with.
Does anyone here have any experience with the S5 developer edition??
Not sure if anyone reading this thread is interested as I've gotten no posts, but I did get an official reply directly from Samsung's offices (from the President's office to be exact).
Hello Mr. ____,
Thank you for your inquiry. Please see below responses to the concerns you have inquired about:
“does Download Booster work on this device as Verizon disabled it on their version?” -> The software on the device behaves the same as the consumer version of the Verizon GS5.
“does unlocking the device void the warrantee?” -> The device comes with an unlocked bootloader, the warranty is a 30 day hardware warranty or until the device has been modified beyond factory specifications. If the device requires service we will be able to provide a service estimate on repairs requires outside of the 30 day warranty period.
“My question is if I get the device and Verizon is unable to activate it on their network (which would require me to open the box to test this), can I return it?” ->For this reason the restocking fee can be waived on a case by case basis.
Best Regards,
Office of the President
Samsung Telecommunications America
smokeydriver said:
Not sure if anyone reading this thread is interested as I've gotten no posts, but I did get an official reply directly from Samsung's offices (from the President's office to be exact).
Hello Mr. ____,
Thank you for your inquiry. Please see below responses to the concerns you have inquired about:
“does Download Booster work on this device as Verizon disabled it on their version?” -> The software on the device behaves the same as the consumer version of the Verizon GS5.
“does unlocking the device void the warrantee?” -> The device comes with an unlocked bootloader, the warranty is a 30 day hardware warranty or until the device has been modified beyond factory specifications. If the device requires service we will be able to provide a service estimate on repairs requires outside of the 30 day warranty period.
“My question is if I get the device and Verizon is unable to activate it on their network (which would require me to open the box to test this), can I return it?” ->For this reason the restocking fee can be waived on a case by case basis.
Best Regards,
Office of the President
Samsung Telecommunications America
Click to expand...
Click to collapse
Thanks for going through the trouble of contacting Samsung on this. I am generally concerned with the ability to root, and of course activate on Verizon network (???). I never thought activation would even be a question. Do you have anything that instigated that concern or are you just being thorough?
EnigmaRaptor said:
Thanks for going through the trouble of contacting Samsung on this. I am generally concerned with the ability to root, and of course activate on Verizon network (???). I never thought activation would even be a question. Do you have anything that instigated that concern or are you just being thorough?
Click to expand...
Click to collapse
No, I didn't have a reason to think the activation wouldn't work other than being cautious.
I just know that when you buy an item and there are no returns once opened, I get worried that when some other company gets involved, it'll become a blame game and Verizon would say "We didn't sell it".
The more I play with other peoples S5's, the less I see a need to upgrade personally though. I'm running a great ROM right now on my Galaxy Nexus. I just want a phone that as everything, and his (and all phones) seem to be lacking in a few areas. I really wish I could just call them (Samsung, HTC, etc.) to tell them what I want in my phone!
smokeydriver said:
No, I didn't have a reason to think the activation wouldn't work other than being cautious.
I just know that when you buy an item and there are no returns once opened, I get worried that when some other company gets involved, it'll become a blame game and Verizon would say "We didn't sell it".
The more I play with other peoples S5's, the less I see a need to upgrade personally though. I'm running a great ROM right now on my Galaxy Nexus. I just want a phone that as everything, and his (and all phones) seem to be lacking in a few areas. I really wish I could just call them (Samsung, HTC, etc.) to tell them what I want in my phone!
Click to expand...
Click to collapse
I am surprised that you can live with the Galaxy Nexus. I have one as well (with Verizon's extended battery), and the battery life is completely abysmal. the GS5 is a new world of long battery life and I can actually turn on ALL of the features I wan't without being chained to a charging cord. I had a retail S5 for about 3 weeks before selling it to pay for my Dev version. It was a monumental upgrade over my GNex in every regard, except I missed rooting too much to keep it.
Yeah, I hate the battery life. I have 2 of the extended batteries, and I keep one in my pocket at all times. The batter life is a joke...between waking up and leaving the house an hour later, I can be down to 70% battery life fairly often.
I do want the battery life of the newer high end devices (S5, M8), but I'm hoping the S5 active has everything I really want (3 GB RAM, image stabilization, Snapdragon 805, replaceable battery, memory card slot, etc. etc. etc).
I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
J.Guido85 said:
I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
Click to expand...
Click to collapse
Im one of the many americans who live nearly paycheck to paycheck and cant afford to pay 649 for a phone off contract, sure id love to just not feasible in my current situation. 199 on contract is perfect for me because i can sell my galaxy s4 for around that and not have to pay any "out of pocket" i know in the end im paying more but this is just easier for me, than dropping 649 all at once. With that being said im gonna start saving for it and if verzion decides to delay that long i will purchase from google.
seems like tmobile is the only carrier i can see offering this on the home screen of their site.
http://www.droid-life.com/2014/10/31/nexus-6-working-on-verizon-out-of-the-box/
or there is this...
This does not answer the question that MOST people need answered....... We don't care if the play store version will work on Verizon......most people aren't buying the play store version outright.... We need to know if the Verizon version will be locked down..... Just because it's the same hardware doesn't mean that Verizon doesn't get Motorola to flash their own version of firmware that locks out the ability to unlock the bootloader!
anthonyg45157 said:
Im one of the many americans who live nearly paycheck to paycheck and cant afford to pay 649 for a phone off contract, sure id love to just not feasible in my current situation. 199 on contract is perfect for me because i can sell my galaxy s4 for around that and not have to pay any "out of pocket" i know in the end im paying more but this is just easier for me, than dropping 649 all at once. With that being said im gonna start saving for it and if verzion decides to delay that long i will purchase from google.
Click to expand...
Click to collapse
You're actually saving money by buying a phone on contract if you are going to use it on Verizon. The only way you save money is paying full retail and then going with a cheaper pre-paid carrier.
Ive pestered verizon online and over the phone and can't get a straight answer if they will ever carry it. Im hoping we hear something offical. From a business standpoint I can see why they would delay it. But thats TERRIBLE for customers but verizon always gets the last word as seen in all previous situations. Im fine to wait until end of Novemeber but any longer I may switch carriers. Might even be some black Friday deals
I think the nexus 6 sold by verizon most likely is a locked phone, which is why verizon store is selling the phone later than other carrier for they need to patched the phone.
polke45 said:
I think the nexus 6 sold by verizon most likely is a locked phone, which is why verizon store is selling the phone later than other carrier for they need to patched the phone.
Click to expand...
Click to collapse
I doubt it. Verizon's other high end phones have been GSM unlocked for the most part.
Verizon actually would take the least issue with selling a GSM unlocked device.
All of their LTE devices are sold GSM unlocked.
Because of the compatibility, this appears to be the first device they'll ever truly allow in a "bring your own device" fashion without pre-approving the IMEI in their database. It's good to see, and it makes sense with the push to sign customers up on Edge and the lack of contracts now.
Take it for what it's worth and with a hefty dose of salt, but someone claims to have spoken with their friend who's a network engineer and it sounds dodgy:
http://www.reddit.com/r/nexus6/comments/2lhrm2/detailed_information_on_status_of_the_nexus_6_and/
Sounds like while it may work right out of the box with an existing nano sim, you may be screwed without an existing activated nano sim. Furthermore, it sounds like the delayed release on Verizon (check out the individual page now which only mentions T-Mobile, AT&T, Sprint and US Cellular) may be because Verizon is trying to change the terms of the agreement and try to get software specific to them and they may pull a Nexus One and drop it entirely.
I'm a bit concerned that even if I can get it to work from the day my GPS version arrives, they can at any time decide to block it and I'll have a phone I can't use on Verizon. If they pull that ****, I'll probably just leave for AT&T anyway, but the risk is still there.
Until Verizon officially announces something or is selling the device, those of us with a play store or motorola.com phone we've purchased are taking a risk it may not work or may work for a while and then stop working. And if Verizon decides not to "play ball" then what happens with radio updates? If there are radio bugs, we're screwed because they'd have to go through Verizon for that wouldn't they?
It would make sense if they didn't allow any unlockable bootloader phone on their network. But they are allowing Samsung to sell a dev edition Note 4.
Mayze23 said:
It would make sense if they didn't allow any unlockable bootloader phone on their network. But they are allowing Samsung to sell a dev edition Note 4.
Click to expand...
Click to collapse
Like anything Verizon does makes logical sense?
J.Guido85 said:
I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
Click to expand...
Click to collapse
Just spoke with a Moto Rep and he assured me I'll have no problem activating on VZW. Seems like good news... now... white or blue.
Coop9 said:
Just spoke with a Moto Rep and he assured me I'll have no problem activating on VZW. Seems like good news... now... white or blue.
Click to expand...
Click to collapse
Regarding the earlier point about whether Verizon will even carry the Nexus 6, I spent some time today at a local Verizon store looking at what my choices might be (like the Droid Turbo) if the Nexus 6 doesn't appear and asked specifically to the availability/timing of the Nexus 6 at Verizon. The manager wasn't aware of any date but did indicate they might not even carry it if the phone couldn't pass the Verizon testing and approval process. Not a answer that gives a great deal of hope but at least I didn't get the entire denial of any knowledge of status.
Sent from my Surface Pro 3 using Tapatalk
If vzw pulls a nexus one to htc incredible or black list imes why don't people organize and protest the fcc. Vzw is a carrier. We should have any device on their network as long as it's not harmful and they must prove harm case by case.
Sent from my Nexus 5 using XDA Free mobile app
You would think someone would be in some deep **** if a bunch of us buy it for Verizon and then can't use it, especially when it says Verizon right on the Google play page and numerous of Google and Motorola employees confirming it works. I know were all tense about this but I really believe were all worrying to much. I know Verizons history as much as anyone so can't blame u but I say were gonna be alright.
INCREMENTAL said:
You would think someone would be in some deep **** if a bunch of us buy it for Verizon and then can't use it, especially when it says Verizon right on the Google play page and numerous of Google and Motorola employees confirming it works. I know were all tense about this but I really believe were all worrying to much. I know Verizons history as much as anyone so can't blame u but I say were gonna be alright.
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Click to collapse
There's nothing on Google Play store saying it works on Verizon BTW... Not sure where you saw that... Unfortunately VZW can carry or not carry any phone they want.
bossei said:
There's nothing on Google Play store saying it works on Verizon BTW... Not sure where you saw that... Unfortunately VZW can carry or not carry any phone they want.
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It is on the specs page as well as the device page (their logo) and was also mentioned on their blog or whatever. If it's all just to say it's /could/ work, then Google should honor returns well past the 14-day period because it sure as hell is misleading as hell.
jkc120 said:
It is on the specs page as well as the device page (their logo) and was also mentioned on their blog or whatever. If it's all just to say it's /could/ work, then Google should honor returns well past the 14-day period because it sure as hell is misleading as hell.
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Interesting; I don't see any of that here.
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
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Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
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Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
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The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
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Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
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Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
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Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
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Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys