Database Users

AT&T Flat out refusing to Unlock my phone

I paid full price for my phone, I have called and spoken to 5 different AT&T Reps and every single one of them either tells me "we cant do it" or that the "code isnt available" . With the new law thing i though if you paid full non contract price for a phone they were obligated to unlock for you?

rexxcastle said:
I paid full price for my phone, I have called and spoken to 5 different AT&T Reps and every single one of them either tells me "we cant do it" or that the "code isnt available" . With the new law thing i though if you paid full non contract price for a phone they were obligated to unlock for you?
Click to expand...
Click to collapse
I would speak to a manager. Did you buy the phone directly from them? Most unlocking services have the codes in their systems now so there is no way AT&T doesn't have the code.

rexxcastle said:
I paid full price for my phone, I have called and spoken to 5 different AT&T Reps and every single one of them either tells me "we cant do it" or that the "code isnt available" . With the new law thing i though if you paid full non contract price for a phone they were obligated to unlock for you?
Click to expand...
Click to collapse
I would try an online chat with technical support. That is how I got my code for my Galaxy S3.

Funny thing is, I remember AT&T stating that they unlocked phones anyway and the new law was unnecessary.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Grant H said:
I would try an online chat with technical support. That is how I got my code for my Galaxy S3.
Click to expand...
Click to collapse
Apparently you cant gain access to online support unless you have an Att account... which i do not as i am not an ATT customer.

i finally found a way to get a hold of someone via live chat and this is what i was told
"Tana Kimble: I do apologize Teddy, your device has to be at least 30 days old before the unlock codes are released to us."

rexxcastle said:
I paid full price for my phone, I have called and spoken to 5 different AT&T Reps and every single one of them either tells me "we cant do it" or that the "code isnt available" . With the new law thing i though if you paid full non contract price for a phone they were obligated to unlock for you?
Click to expand...
Click to collapse
http://www.cellunlocker.net/
they did mine and it works great ..... nuff said
:good:

sugaman said:
http://www.cellunlocker.net/
they did mine and it works great ..... nuff said
:good:
Click to expand...
Click to collapse
$32.99, that is ripping

I work for AT&T, and we usually don't unlock new phones for the first 6 months a phone is out. Especially with a flagship phone.
Your best bet is to go through a 3rd party and just suck it up and pay for the unlock.
AT&T is under no obligation to give you an unlock code. They do it strictly as a courtesy.

I dont know if this helps, but when i bought my note 2 last november after it came out... i did so off contract and i ran into the same issue. AT&T reps typically seem like they get the codes 30-90 days after a product comes out and then theyll happily unlock it for you.. it seems like they aren't going to or arent able to unlock a brand new phone that just released.

Search is your friend. There are several unlock methods ive seen posted on xda.

delete

Ran into this today, CS rep flat out told me that it was impossible to unlock the AT&T version of the Galaxy S IV.

I was giving serious thought to returning my ATT S4 and buying a TMOBILE S4 (which doesn't have a locked boot loader) and then using it on ATT. TMOBILE Is heavily promoting that they don't lock you into contracts and will unlock your phone if you leave. When I contacted TMOBILE and asked if I could buy an S4 outright and then get it unlocked so I could use it on ATT they said they could do it - but that I had to wait 60 days after buying the phone to get it unlocked. Seemed kind of heavy handed to me - if I paid full price for the phone why would they make me wait 60 days?

@ att. Rep... I got my sgs3 un-locked when I got it in July/ Aug. No way after 6 months. And it was no problem
Sent from my SGH-I747 using xda premium

Thats so weird. I just bought mine and its unlocked after talking to a rep. I think you just need to get lucky and speak to thr right person. I didn't use my upgrade I just purchased it straight out. Oh I did mention I was going overseas and that this is the only phone I have.
Sent from my SAMSUNG-SGH-I337 using xda premium

Try what they are aaying to do on the s3 forums...
http://forum.xda-developers.com/showthread.php?t=2029650
Edit: just tried, doesnt work..
Sent from my SAMSUNG-SGH-I337 using xda premium

chocodough said:
I work for AT&T, and we usually don't unlock new phones for the first 6 months a phone is out. Especially with a flagship phone.
Your best bet is to go through a 3rd party and just suck it up and pay for the unlock.
AT&T is under no obligation to give you an unlock code. They do it strictly as a courtesy.
Click to expand...
Click to collapse
Courtesy?
My question is this and as you say you work for AT&T so you might be able to give me a straight answer... If I DON'T get the phone at a contract price and pay the $639.99 why should AT&T care what I do with the phone then? I can understand them not wanting to share codes for a subsidized phone but full retail? What do they loose by not sharing the code? With the prevalence of services like cellunlocker.net they don't have the ability to keep the device on lock down.
I just don't get the big deal assuming one opts to pay full non-contract price.

chocodough said:
I work for AT&T, and we usually don't unlock new phones for the first 6 months a phone is out. Especially with a flagship phone.
Your best bet is to go through a 3rd party and just suck it up and pay for the unlock.
AT&T is under no obligation to give you an unlock code. They do it strictly as a courtesy.
Click to expand...
Click to collapse
AT&T does nothing out of courtesy. Once they have you as a cutomer, they could care less about you. ; (
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Android3220 said:
Thats so weird. I just bought mine and its unlocked after talking to a rep. I think you just need to get lucky and speak to thr right person. I didn't use my upgrade I just purchased it straight out. Oh I did mention I was going overseas and that this is the only phone I have.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I used the "overseas" thing on every person ive talked too. i have since spoken to 3 additional reps for a total of 8-9 and have been told the same thing by ALL of them. So i doubt they unlocked your phone for you.

Called AT&T Store in NYC for the Note 3; full price at @ $725 and they will unlock

Called AT&T Store in NYC for the Note 3; full price at @ $725 and they will unlock
I just called an AT&T store in Manhattan, NY and asked about the Note 3. They said they will be able to sell the phone on Oct. 4th, but will have the units for display beginning tomorrow. They also said they will sell the phone at the full price of $725 and that they will unlock it, but they will need to order the full-priced phone online, as the in-store units are all meant for the monthly plans. They will also need me to fill out a form to get some approval from AT&T for unlocking the phone.

My question is how do they unlock them? We should do whatever they do and that way it looks legit all the way through. No tripping that e-fuse from KNOX.

SgtGoldy said:
My question is how do they unlock them? We should do whatever they do and that way it looks legit all the way through. No tripping that e-fuse from KNOX.
Click to expand...
Click to collapse
Of course, I don't have the answer to how they unlock it. That may be a question for some of our XDA members who work for AT&T. Any takers?

incisivekeith said:
I just called an AT&T store in Manhattan, NY and asked about the Note 3. They said they will be able to sell the phone on Oct. 4th, but will have the units for display beginning tomorrow. They also said they will sell the phone at the full price of $725 and that they will unlock it, but they will need to order the full-priced phone online, as the in-store units are all meant for the monthly plans. They will also need me to fill out a form to get some approval from AT&T for unlocking the phone.
Click to expand...
Click to collapse
SgtGoldy said:
My question is how do they unlock them? We should do whatever they do and that way it looks legit all the way through. No tripping that e-fuse from KNOX.
Click to expand...
Click to collapse
incisivekeith said:
Of course, I don't have the answer to how they unlock it. That may be a question for some of our XDA members who work for AT&T. Any takers?
Click to expand...
Click to collapse
I don't think they mean they will unlock the bootloader, only that they will sim-unlock the phone.

http://www.att.com/esupport/article.jsp?sid=KB414532#

Zach Alt said:
I don't think they mean they will unlock the bootloader, only that they will sim-unlock the phone.
Click to expand...
Click to collapse
Mind explaining a bit more of the difference? Also, is it possible for any of these awesome devs on here to replicate?

SgtGoldy said:
Mind explaining a bit more of the difference? Also, is it possible for any of these awesome devs on here to replicate?
Click to expand...
Click to collapse
Unlocked bootloader means custom roms and root and whatnot. SIM unlocked means you can use an ATT phone on T-Mobile or vice versa.

Zach Alt said:
Unlocked bootloader means custom roms and root and whatnot. SIM unlocked means you can use an ATT phone on T-Mobile or vice versa.
Click to expand...
Click to collapse
Quick, simple, and clear. Thanks Zach :highfive:

SgtGoldy said:
Mind explaining a bit more of the difference? Also, is it possible for any of these awesome devs on here to replicate?
Click to expand...
Click to collapse
No AT&T Corporate store is going to do anything that AT&T doesn't instruct and allow them to. At least not more than once.
Here's AT&T's SIM unlock policy (from the above link).

BarryH_GEG said:
No AT&T Corporate store is going to do anything that AT&T doesn't instruct and allow them to. At least not more than once.
Here's AT&T's SIM unlock policy (from the above link).
Click to expand...
Click to collapse
If you pay full price for a phone off contract they will always sim unlock it for you.

Why would you have to order the full priced one online?

drmacrofish said:
Why would you have to order the full priced one online?
Click to expand...
Click to collapse
That's what I asked too, but the AT&T rep didn't have an answer. I wonder if other AT&T stores may do everything in the store.

incisivekeith said:
That's what I asked too, but the AT&T rep didn't have an answer. I wonder if other AT&T stores may do everything in the store.
Click to expand...
Click to collapse
I would hope so. I went into my local one today and told them I wanted to buy one full price and he said sounds good like it wouldn't be an issue. Gave me his card and told me to call next week. I really hope I don't go in on the 4th and them have them tell me they got to order one for me and then have to wait even more. I will be sure to clarify that again next week.
This was at a corporate store by the way that I was at.

drmacrofish said:
I would hope so. I went into my local one today and told them I wanted to buy one full price and he said sounds good like it wouldn't be an issue. Gave me his card and told me to call next week. I really hope I don't go in on the 4th and them have them tell me they got to order one for me and then have to wait even more. I will be sure to clarify that again next week.
This was at a corporate store by the way that I was at.
Click to expand...
Click to collapse
Or you could order one on Monday.

So this is very interesting. I had been reading on XDA that the AT&T store in Jamaica, Queens, NY, had Note 3 phones for sale, so I called them this morning and asked if they had the black Note 3 in stock. The rep said they did, after consulting his manager.
I was a little shocked to hear they had phones in stock for sale, so I asked again if he meant Note 3. He said he meant Note 3, too. Then I asked him how much it would cost me to purchase the phone at the full price and he said it would be $725, after consulting again with the manager. I said I would drop by to buy the phone and hung up.
I had a couple of other questions, so i called again a few moments later, and confirmed again that they had Note 3 in stock for sale.
So, having confirmed so many times they had the phone in stock, I made a 50-min trip to their store, and ask for the rep I spoke with. The rep met me and then asked me to wait while he would get the phone. I heard him talking to a couple of colleagues of his and I kinda knew what was coming. They were saying something from which I concluded the phone was not in stock.
The rep came to me and said they didn't have the phone. I was PISSED! I told him that i asked and confirmed so many times if they had the phone and he said they did. The rep said he had asked his manager and the manager had said they did have the phone, so he told me they had the phone.
I spoke with the manager, and he said he was sorry as there was a misunderstanding. This pissed me off more. They specifically told me the price of the full-price Note 3 was $725 on the phone, so where the freak was the chance of mixing that phone with the Note 2 or any misunderstanding? I am normally very tolerant, but this just made me mad.
The dummy manager screwed it all up, and even when apologizing, he was very dismissive, saying they don't have the phone and will let me know when it arrives. I wanted to say, " You moron, I came to this store because you were selling it today. If I wanted to wait, I could have bought from where I live instead of making a long trip to this store." But, I didn't say that, completely. I said it without the "moron" part. It took them additional five minutes to look in their system to tell me it was going to be available for sale on Oct. 4th.
The funny part was another rep was telling two women they had the Note 3 for sale while I was standing there, after being told they didn't have the Note 3. So that rep went and asked someone and came back and told the women they didn't have the phone for sale. How incompetent these reps are at that store!
Other XDA members, who work at AT&T, this post is not directed toward you. I am just sharing my experience and frustration at the misinformation from and incompetence of the store reps of the Jamaica corporate AT&T store and the dummy manager.
I checked out the display unit of Note 3 at that store, and I have to say, I wasn't very impressed, in comparison to the Note 1. The display unit's baseband version wasn't N9005, but N900auc something.

I've dealt with a lot of dummy employees and managers at the At&t stores and t-mobile in the past so I know your pain. They most likely have the phone in stock but aren't allowed to sell it till the 4th of Oct.
Sent from my GT-N7105 using xda app-developers app

Zach Alt said:
If you pay full price for a phone off contract they will always sim unlock it for you.
Click to expand...
Click to collapse
If you get a T-Mobile phone and have them unlock it it will be bootloader AND sim unlocked. This locked bootloader garbage makes me want to drop AT&T.

so this is only sim unlocked ? bootloader will still be locked ?

markysd said:
so this is only sim unlocked ? bootloader will still be locked ?
Click to expand...
Click to collapse
That is correct.

pretty sure u can get it unlocked on Ebay for cheaper.. Just like u can with iphones.. for a few bucks

Why does DE get to keep warranty and not the regular version when bootloader is unloc

I don't like the black and white color scheme. The phones are identical and yet one gets to keep the warranty. It doesn't make any sense to me.
Sent from my Nexus 5 using XDA Premium 4 mobile app

It's an unfair world we're living in.

Mastaking said:
I don't like the black and white color scheme. The phones are identical and yet one gets to keep the warranty. It doesn't make any sense to me.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Motorola needs to sell phones. That's what they do. To do that, they need to be friends with the carriers. Carriers don't want you unlocking your phone and uninstalling all the junk they put there. They make money from that junk. So you need to be discouraged from doing that.
Now, Motorola was actually nice enough to sell phones directly, outside of the carriers, to the general public. These phones are unlocked and easily rooted. That's great!
The cup is half full, not half empty.

maratd said:
Motorola needs to sell phones. That's what they do. To do that, they need to be friends with the carriers. Carriers don't want you unlocking your phone and uninstalling all the junk they put there. They make money from that junk. So you need to be discouraged from doing that.
Now, Motorola was actually nice enough to sell phones directly, outside of the carriers, to the general public. These phones are unlocked and easily rooted. That's great!
The cup is half full, not half empty.
Click to expand...
Click to collapse
I hear that and in a Macro way that does make sense, but when I think about it in a selfish Micro way I just can't help but feel that it doesn't make any sense that they would let you keep your warranty if it has the words Developers Edition on your phone.

Mastaking said:
I hear that and in a Macro way that does make sense, but when I think about it in a selfish Micro way I just can't help but feel that it doesn't make any sense that they would let you keep your warranty if it has the words Developers Edition on your phone.
Click to expand...
Click to collapse
I'm guessing it's largely about the subsidy. If the carrier is footing the bill for your phone up front, they don't want you running out and doing something they might have to support, thus costing them twice. It's probably easier to void the warranty for all subsidized versions rather than keeping track of who paid full price and who took a subsidy.

binary visions said:
I'm guessing it's largely about the subsidy. If the carrier is footing the bill for your phone up front, they don't want you running out and doing something they might have to support, thus costing them twice. It's probably easier to void the warranty for all subsidized versions rather than keeping track of who paid full price and who took a subsidy.
Click to expand...
Click to collapse
That's a very good point.

EDIT: Yes, you do keep the warranty. Sorry for the misinformation below (retained so that the following replies continue to make sense)
You actually DON'T keep warranty with the Dev Ed if you unlock the bootloader.
There's a statement in the box (just got my VZW Moto X DE yesterday) that states as soon as you unlock, you void the warranty and are on your own.
Thus, the only difference is that Motorola willingly gives DE owners the unlock code without having to surreptitiously hack the phone.
I was under the initial impression that you keep warranty. But you do not. Despite whatever the Moto website says.

rfulcher said:
You actually DON'T keep warranty with the Dev Ed if you unlock the bootloader.
Click to expand...
Click to collapse
You do, in fact, keep the warranty. I think it's funny that you say "despite what Moto says" - Moto provides the warranty. Why is what they say not valid?
http://motorola-blog.blogspot.com/2013/11/you-asked-we-listened-announcing.html
Requesting an unlock code will no longer void the device’s warranty
Click to expand...
Click to collapse

rfulcher said:
You actually DON'T keep warranty with the Dev Ed if you unlock the bootloader.
There's a statement in the box (just got my VZW Moto X DE yesterday) that states as soon as you unlock, you void the warranty and are on your own.
Thus, the only difference is that Motorola willingly gives DE owners the unlock code without having to surreptitiously hack the phone.
I was under the initial impression that you keep warranty. But you do not. Despite whatever the Moto website says.
Click to expand...
Click to collapse
Odds are, the retail packaging was never updated when they made their change.

imnuts said:
Odds are, the retail packaging was never updated when they made their change.
Click to expand...
Click to collapse
Apparently, that is the case. Mea culpa.
"Despite what Motorola says" I stated because one of the reasons I bought the DE was that I was under the impression that the warranty would be preserved. Then, opening the box and seeing that cautionary pamphlet, I (wrongly) assumed that I had misinterpreted Motorola's website claims regarding the DE. What I didn't do was go back and confirm via Motorola's website.
Sorry for any confusion, and thanks to binary visions and imnuts for the correction!

The pamphlet is being edited to display the same language we have on the web site on new units. Sorry your unit did not come with an updated psmphlet but the web site language and new legal agreement takes precedence.
Sent from my XT1058 using XDA Premium 4 mobile app

Plug phone in, run a couple commands, copy key, goto Motorola's official unlock site, paste code, get email from Motorola, copy another code in that email. Run command. Profit. I think that is pretty much how you unlock the carrier versions. It's not any having and is an official procedure from Motorola. What's the difference for the DE versions?
Sent from my XT1056 using XDA Premium 4 mobile app

dobbs3x said:
Plug phone in, run a couple commands, copy key, goto Motorola's official unlock site, paste code, get email from Motorola, copy another code in that email. Run command. Profit. I think that is pretty much how you unlock the carrier versions. It's not any having and is an official procedure from Motorola. What's the difference for the DE versions?
Sent from my XT1056 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
A) not all the carrier versions can be unlocked, and
B) only the DE versions maintain their warranty after unlocking, as already stated above

Don't blame Motorola. Carriers require locked bootloaders. When you get unlocked phones usually you can do whatever you want to it. The warranty thing is a nice addition but I've never broken a phone to the point where I couldn't fix it myself. Personally I don't see an issue with the colors the warranty is just a bonus.
Sent from my Nexus 5

We're talking about the carrier variants that can be unlocked. We already know why AT&T and Verizon variants can't be unlocked, and that's completely irrelevant to this thread.

freak4dell said:
We're talking about the carrier variants that can be unlocked. We already know why AT&T and Verizon variants can't be unlocked, and that's completely irrelevant to this thread.
Click to expand...
Click to collapse
Same premise applies in the poster's comments above you. The carrier doesn't want to encourage this behavior so while they don't stop you from unlocking, they don't want to cover the related warranty issues.
Sent from my XT1060 using Tapatalk

I can't really see how that is true since t mobile and sprint both have and embrace the nexus program. In fact the t mobile moto x is the XT1053... Same exact phone as the gsm Dev edition save for the words on the back. Hell, if woven white was available through moto maker, I could go build a woven white back and black front phone and have the words "Developer Edition" put on the back and it would simply be the exact same.
I don't really understand the warranty thing with t mobile since a 32gb moto maker x is the exact same price and exact same model with the same process for unlocking. For Verizon I get it because they already have a locked phone policy, but t mobile doesn't. In fact, T-Mobile says they carry the phone but it isn't a T-Mobile branded phone (which is why they don't have Wi-Fi calling on it).
As well, functionality wise, if you want a nice looking unlocked moto x for at&t, you moto make a t mobile version and unlock it.
At least Motorola has a no questions asked return policy. I unlocked mine and was able to return it. Of course I flashed back to stock (huge pain compared to normal fastboot) and relocked it prior to returning. One thing they don't mention is they pay for return shipping, contrary to their website.
Sent from my Nexus 5 using XDA Premium 4 mobile app

arcanexvi said:
Same premise applies in the poster's comments above you. The carrier doesn't want to encourage this behavior so while they don't stop you from unlocking, they don't want to cover the related warranty issues.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
The carrier has no say in a manufacturer's warranty, especially when the carrier doesn't even sell the phone.

freak4dell said:
The carrier has no say in a manufacturer's warranty, especially when the carrier doesn't even sell the phone.
Click to expand...
Click to collapse
It does as far as warranty facilitation. You will no longer be able to walk into your carrier store for support. You'd need to work with Motorola directly. While you may be covered with Moto, your carrier isn't obligated to assist you.
Sent from my XT1060 using Tapatalk

arcanexvi said:
It does as far as warranty facilitation. You will no longer be able to walk into your carrier store for support. You'd need to work with Motorola directly. While you may be covered with Moto, your carrier isn't obligated to assist you.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
With the US XT1053, you were never able to walk into a carrier store in the first place. T-Mobile does not sell this phone. They will not support it if you walk into a store, regardless of whether you are unlocked or not. And before somebody tries to say that it's still carrier-associated because they have the carrier name on the website when you order, well, so does the Verizon Dev Edition. The warranty is still valid on that when unlocking. Verizon won't help you with that, either, but Motorola will. That's what needs to happen with the T-Mobile X as well.
Sprint is slightly different, but as mentioned, they sell the Nexus phones in their store, which are also not warranty-voided if unlocked. I'm pretty sure they could manage to figure out how to handle the X, too.

What to do with an S4

Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.

What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I am not sure what firmware, it is at the office at the moment.

It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.

Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.

I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.

Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
No, I was thinking of bringing it to the store and seeing what they say about it.

you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.

Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Click to expand...
Click to collapse
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).

wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
Click to expand...
Click to collapse
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.

scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
Click to expand...
Click to collapse
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.

At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337

wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
Click to expand...
Click to collapse
I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.

DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
Click to expand...
Click to collapse
I figured as much. It is just going to sit in the filing cabinet for now then.

They started blocking imei samsung or sprint.

i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now

Mine isnt blacklisted on sprint
Sent from my SM-N930P using XDA-Developers mobile app

cisco150 said:
i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
Click to expand...
Click to collapse
I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.

nosympathy said:
I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.
Click to expand...
Click to collapse
Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att

Damn.

cisco150 said:
Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att
Click to expand...
Click to collapse
How did you unlock your Sprint Note 7 for use with AT&T?

I talked to a connection I have at Sprint (high up), they will not be blocking Note 7s unless you swap them out to Samsung, then they go dead as if lost. If you choose to keep it, they are not cutting you off or forcing you turn them over, it's only recommended. In fact less than half of the Note 7 user have return them and are still active as of today.

Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.

GadgetMonger said:
Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.
Click to expand...
Click to collapse
And you probably won't. Mission has been accomplished.
Sent from my SM-N930P using Tapatalk

kstephens98 said:
And you probably won't. Mission has been accomplished.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
Surprisingly easy to believe. Pretty sad. I'm just trying to decide how long to keep my device though. Updates. Support. Even insurance. It's all a question now. Until the next big thing at least

Sure they are blocking phones turned in with the recall but NOT phones that are still active.

Mine is fine as well!! Note 7 is not going to leave my hands, unless of course after all this time it decides to explode, but i'm not counting on it.:good: