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It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
Click to expand...
Click to collapse
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
Click to expand...
Click to collapse
i believe for cell phones its monthly. like 10 bucks
Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.
Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.
ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
Click to expand...
Click to collapse
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
Click to expand...
Click to collapse
Ah thanks for that bit!
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.
The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App
Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
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Click to collapse
Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.
OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
Click to expand...
Click to collapse
It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk
Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App
Hi guys. I finally made up my mind. I was looking for a phone to upgrade from s2 and had N4 and used s3 as options.
So I want to buy N4, I found one used for a week at a good prize and 16 gb so I will not have to buy the 8gb any more.
Question is there a code like *#0*#? on samsungs to check the phone?
I will get the proof of purchase as well, do I need to register anything else on google?
Ashan85 said:
Hi guys. I finally made up my mind. I was looking for a phone to upgrade from s2 and had N4 and used s3 as options.
So I want to buy N4, I found one used for a week at a good prize and 16 gb so I will not have to buy the 8gb any more.
Question is there a code like *#0*#? on samsungs to check the phone?
I will get the proof of purchase as well, do I need to register anything else on google?
Click to expand...
Click to collapse
If I had a phone I used for a week and did not want it I would return it for a refund. Unless I did something to it that would not allow for a return. Then I would sell it "at a good price" to someone on say craigslist. Just saying.
Sent from my Nexus 4 using xda premium
Exodian said:
If I had a phone I used for a week and did not want it I would return it for a refund. Unless I did something to it that would not allow for a return. Then I would sell it "at a good price" to someone on say craigslist. Just saying.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Except you can sometimes make a profit on craigslist if they don't realize they are back in stock or don't want to wait. And then you don't have to wait for Google to receive the device and refund you.
Sent from my Nexus 4 using xda premium
First of all, I do not recommend buying the 8gb version, since you come from a S2 with expandable memory. I use 5 out of my 13gb free space for apps.. then I still need to download stuff and roms, take pictures and make backups. And also i stream music via spotify instead of downloading and keeping songs.
If you don't need the 8 extra gb, go for the 8gb version.
Then, I would look for scratches! If there are too many, I would allways make a lower offer to save some €.
If you can see that he obviously dropped it, check functionality eg. touchscreen responsivness, camera, speakers etc.
Do you mind if it's rooted? You will see an unlocked lock right under the google Logo on booting the device.
George_Mn said:
First of all, I do not recommend buying the 8gb version, since you come from a S2 with expandable memory. I use 5 out of my 13gb free space for apps.. then I still need to download stuff and roms, take pictures and make backups. And also i stream music via spotify instead of downloading and keeping songs.
If you don't need the 8 extra gb, go for the 8gb version.
Then, I would look for scratches! If there are too many, I would allways make a lower offer to save some €.
If you can see that he obviously dropped it, check functionality eg. touchscreen responsivness, camera, speakers etc.
Do you mind if it's rooted? You will see an unlocked lock right under the google Logo on booting the device.
Click to expand...
Click to collapse
thanks, I payed for it and i will have it Friday. I will check everything very closely. It's the 16Gb version so it's perfect for me, when I had s2 I didn't ever filled the 11.5 GB .
I actually don't want to root but I have to, one of the reasons is that I want to get full screen 4.7. What I was thinking, aren't there secret codes for testing the unit like *#0#?
So I got it today, I guess I won't buy used phones ever again. It came with a delivery note from play store but the IMEI is different on that one vs the phone and box, also the seller has wiped the name and address from it (I feel like I was lied and cheated, it's not fair), the delivery note says 7 february, but the screen protector shows me that the phone was used more than 7 days, who knows, I might never find out. It has bleed kinda of a lot of stage effect there (ok all the lcd panels have, no problem) but it has also something like whiter mini blotches on the screen (I have those on my laptop from presure) very tiny maybe microns but yeah I saw them... All of this make me regret I did not chucked a little extra pound and bought a new phone. It will go back to the seller, I will loose on postage but learned my lesson.
I think I can't ever make a RMA request with that useless paper, even if I could I feel lied and cheated...
AW: [Q] What to check when buying used N4
I don't know about law in your country, but in Germany I would have threatened the seller, making him either sending me the right device (I think he just ordered a new one and gave you his old one with the new bill) or at least make him pay the postal charge (for both packages). We take fraud really serious over here.
I once ordered a s3 from an eBay seller and waited over 2 weeks just to find out that he didn't pay his amazon bill so that he never actually had the s3 I payed for. He was quite cooperative once I found out..
Sent from my Nexus 4 using xda app-developers app
Ashan85 said:
So I got it today, I guess I won't buy used phones ever again. It came with a delivery note from play store but the IMEI is different on that one vs the phone and box, also the seller has wiped the name and address from it (I feel like I was lied and cheated, it's not fair), the delivery note says 7 february, but the screen protector shows me that the phone was used more than 7 days, who knows, I might never find out. It has bleed kinda of a lot of stage effect there (ok all the lcd panels have, no problem) but it has also something like whiter mini blotches on the screen (I have those on my laptop from presure) very tiny maybe microns but yeah I saw them... All of this make me regret I did not chucked a little extra pound and bought a new phone. It will go back to the seller, I will loose on postage but learned my lesson.
I think I can't ever make a RMA request with that useless paper, even if I could I feel lied and cheated...
Click to expand...
Click to collapse
I called Google play store and they told me all that was needed was the phone's imei. As the warranty is attached. Though it might be stolen, who knows. If it isn't then just say you bought it online used and you have proof of purchase. Make sure you already have a Google wallet account and tell them you would like to transfer the warranty. They can send an email to the original owner asking for permission if they need to, but you should be good.
Sent from my Nexus 7 using xda premium
So I'm almost done with my first 30 days with the Moto X and I have stumbled across some flaws.
1. Dust behind the glass. I found two small dust particles while installing a cheap screen protector. Removed the protector and its still there.
2. The screen doesn't sit flush. When swiping my hand to the left, i can feel a lip. Swipe to the right and there's no lip until I run my fingers down towards the bottom right corner.
3. There's a fiber out of place and it catches my finger when running my hand across the Woven White back.
So in other words I'm considering returning it to be fixed. I may be a jerk, but I paid good money for it and expect the same in return. Anyone else go this route for flaws on their Moto X? What's the usual turn around time?
Sent from my XT1053 using Tapatalk
Mine has none of those flaws. By all means return it. But for refund, not repair. Then just order a new one.
I though about the refund route, but I got it at $100 off that one week and i don't want to pay the extra $30.
Sent from my XT1053 using Tapatalk
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
Well I'll try the repair route first to see how things turn out and how fast their turn around time is. Its suppose to go through more inspections before coming back to me, but we'll see about that. I'll ask for the refund if it's not perfect this time around.
Sent from my XT1053 using Tapatalk
Sounds like the repair will take you outside the return period.
Has anyone had their phone repaired? I don't have another device to use other than an iPhone (eww) so I don't know if I'll bother if it takes an extended amount of time..
Sent from my XT1060 using Tapatalk
Solutions Etcetera said:
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
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Click to collapse
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
rvinny said:
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
Click to expand...
Click to collapse
Was your negotiation with them at the time you arranged for the return or after the fact?
I was one of the original 150 off cyber Monday buyers, and when I spoke to them about a return I mentioned this and they made arrangements to offer the same pricing on a replacement order.
I have returned many devices with motorola and am in the process of returning another one. Currently they only do Advanced returns, meaning that they give you a code to build another phone for zero money up front. If they receive the returned phone within 10 days of you getting your new phone, then they wont charge you. If its past 10 days, they will charge you.
They offered me the same advanced order initially. Just that now I want to go case-less and need a perfectly smooth back. Since its there, might as well swap out the screen due to a piece of lint and not being flush. As for the 30 day return period... I'm sure they'll OK it if I change my mind. Its not my fault there's something wrong with the phone. If all else fails, switching to Nexus 5 or GPE HTC One because I hate the Galaxy S4.
I have to say though, it is nice jumping back onto the old Galaxy Nexus with CM11.
Sent from my Galaxy Nexus using xda app-developers app
I have the same bezel flaw and I wish I had gotten it taken care of when I got the phone
Sent from my XT1058 using Tapatalk
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
overthatscreen said:
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
kj2112 said:
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
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Click to collapse
No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
overthatscreen said:
No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
You tell em........I'm sure your trouble was "worth" 200+ bucks.
Way to keep the general prices up for everyone else. It was free to you, but the rest of the world now has to pay for you "teaching them a lesson"
Sent from non rooted motoX :'(
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
kj2112 said:
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
Click to expand...
Click to collapse
I actually don't return items too often unless it doesn't work as suggested. But if you like being ripped off, by all means go for it.
Sent from my XT1053 using Tapatalk
overthatscreen said:
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
You and I share the same philosophy. If I pay good money (or any money) for a product, it better be FLAWLESS otherwise you bet your a$$ I'm going to raise hell and keep exchanging until I get what I want. I went through 5 HTC One X's in a 2 week period just trying to get a flawless one. Went through 4 Nexus 7s as well. The whole argument about people like you and I driving costs up is ridiculous and without any merit- if anything it's beneficial to everyone else because it lets manufacturers know that they are releasing defective products and they can't get away with it, and in a perfect world ultimately resulting in stricter quality control. People who are OK with keeping defective products are the ones who hurt the industry.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I've been thinking about it, and I use my phones with cases and screen protectors, any other thing that can go wrong is manufacturing and that's covered by regular warranty.
Also paying a $79 deductible if anything happens.. I'm just wondering if you guys would recommend me getting it.
Did you guys get it and why?
I did not buy it but probably would in hindsight after seeing the problems people are having with the soft chasis.
Sent from my Nexus 6P using XDA Free mobile app
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
I didn't get it, and while I'm still a little on the fence, its ultimately a gamble against yourself and I don't think I'd get it if given the chance. If you're careful with your phone you'll likely end up not needing it. The way I see it, if you're careful with your phone and case/screen protector it then chances are at least good that you won't crack your screen....and if you do, it very well may be that it's far enough down the road that buying a new (or near new) one from a third party wouldn't be THAT much more than the $200 you would have already spent on the Nexus protect plan.
Additionally, yes manufacturing defects could appear in year 2, but if they're that glaring of an issue then year 1 is the more than likely timeframe in which they will pop up. Finally, if nothing else you could always just buy a squaretrade warranty or something similar. It's not THAT much different in price....
i got it bc $89 versus the $650 plus taxes plus overnight shiping my phone cost, it seemed a drop in the bucket. plus i work in construction, ive actually dropped a phone off a 12 ft ladder before, luckily it was in an otterbox defender atm.
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
for people that missed out on the Nexus Protect, Squaretrade is pretty close. I called them up for a deal although I heard several Promo codes can be found, $89 for 2 years and $75 per dedcutible.
theycallmerayj said:
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
Click to expand...
Click to collapse
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Lol
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Click to expand...
Click to collapse
30 days would be nice....Verizon lets you add insurance within 30 days of purchase (obviously you cant buy the N6P as a carrier phone though)
One could almost make an argument it should be like the extended warranty on a car: can be purchased anytime during the original factory warranty. Even if its higher priced after X amount of time after initial purchase, they should still allow people to buy it.
There is always the chance for fraud....see how easily one can get an RMA unit sometime in the next year for something that "accidentally" happened. Especially something like broken camera glass that is spontaneously occurring, or could occur if you dropped the unit then claimed it did it all by itself.
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
Akasa Fox said:
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
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Frankly I think Google needs to offer a week extension for those who want to purchase Nexus protect now that they have the device and the general reviews are in. If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers. This is my first Huawei phone so I can only assume that any quality defects are reflective of their brand in general and not just this device. This is also a negative score for the other and in most cases smaller manufacturers trying to break into the US market.
Sent from my Nexus 6P using XDA Free mobile app
Yes this phone is the reason why Nexus protect was born.
For the past few days I've been doing the "table test" (putting the phone face down on a flat surface and seeing if it rocks), and up until tonight it sat flush with no wiggle at all. When I tried it tonight, there was a slight wiggle (4 different surfaces w/ case off). The phone is cased and I am super careful with it, and if this is happening after less than a week I can't imagine what would happen in the next 2 years. As hard as it was I made the decision to send it back (even with Nexus Protect already purchased). I would absolutely get Nexus Protect.
To the OP, I say get Nexus Protect or some kind of insurance. Better safe than sorry. I spent $650+ tax on a 126gb phone, usually when phones are newer the costs of replacement screens is insane. $200-400 just for a display assembly. So fixing it yourself is pricey if you break the screen. I replace phone screens for some phones, mostly iPhones because they are a little less complex, don't usually require any heat to remove. This is a phone I probably wouldn't attempt to repair myself and having someone repair it for you would probably be half the price of a new phone.
AndrasLOHF said:
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
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I got the Spigen rugged armor case for now and it's actually really nice. It hugs the phone and doesn't make it seem larger really. The case is a little slick, but not as slick as the phone.
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
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I was in such a rush to order my 6P and get the device on the first wave that I didn't even think about clicking Nexus Protect. I got in touch with customer service and they would not let me add it after my order was in, even in the pre-order stage. Bummer but yes it would have been better if you could add it on as an after thought.
I really regret not having Nexus Protect, seems like the way to go on this.
Crazy Homeless Guy said:
If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers.
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Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
PaisanNYC said:
Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
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So the other Nexus phones bend within the first week from pocket wear and tear and have random cracking camera covers?
At this point it isn't if the phone breaks but when will it break. I am hoping to get 6 months of use before I start having durability problems.
Sent from my Nexus 6P using XDA Free mobile app
Seeing all the issues, end with the deductible, I'd buy it in a jiffy if it were available here across the pond.
The fact that they'll express you a new phone like the next day makes it worth it for me. Being without a phone for even a day can be costly for me. And since it's google, I actually expect that they would perform as stated if not better.
So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?
I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure
I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
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Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?
I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
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I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping