It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
Click to expand...
Click to collapse
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
Click to expand...
Click to collapse
i believe for cell phones its monthly. like 10 bucks
Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.
Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.
ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
Click to expand...
Click to collapse
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
Click to expand...
Click to collapse
Ah thanks for that bit!
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.
The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App
Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Click to expand...
Click to collapse
Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.
OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
Click to expand...
Click to collapse
It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk
Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App
Related
Well The glass is not as strong as I thought. I only dropped it getting out of my car on to the pavement. The screen it still working but idk for how long. I just added insurance through Sprint right now because I didn't have it. I bought it from Best Buy. So now what should I just claim it was stolen and get a new one? Should I wait to make a claim? How much is it? This just toped my bad day, I need a drink!
http://cgi.ebay.com/Samsung-Epic-4G...Cell_Phones&hash=item35ad2d640a#ht_500wt_1156
Uh this could work?
If its within 30 daysof you buying it then I believe that any claims have to go through best buy since you bught it there....if it is past the 30 days then you can just take it into a sprint store and they should repair/replace it for you....if they don't do it for free then they will just charge you the deductible the same as if you reported it lost/stolen
Sent from my SPH-D700 using XDA App
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
WhiteWidows said:
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
Click to expand...
Click to collapse
The dedictible for the Epic and other smartphones is $100, not $50.
TWO515TY said:
The dedictible for the Epic and other smartphones is $100, not $50.
Click to expand...
Click to collapse
It used to be 50 bucks, then last year sprint upped the deductible to $100 so the web pages you are finding might be older ones
Sent from my SPH-D700 using XDA App
this is why i bucked up and bought the $35 horizontal leather holster from day 1. **** im not watching my $550 phone go down the toliet.
Beware of replacement screens off ebay.
Most of the replacement screens for the Epic are LCD screens which are NOT SuperAmoled! So its maybe 20 or 30 bucks cheaper but it aint gonna be any thing like the original.
My advice is to just pay the $100 deductible and get a new one through sprint. You will at least be sure you are getting a S.Amoled screen!!
posted from a EPIC4G.
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
GXnext said:
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
me two
wondering how it looks like.
This is from me getting out the car with the phone on my lap. about a 2 -3 foot drop directly on the screen.
Now to decide weather i should cancel the Sprint insurance and got get the Best Buy insurance. Best Buy said they will add me on sent it to their repair center then if its deemed unrepairable they will give me a new one. 10$ per month $150 deposit that i get back according to them.
wonder if squaretrade may be a better option?
Here is a response I received from the seller of the replacement part.
Dear 420whitewidow420,
Hi, this screen is two layers. It sounds like you just cracked the outside layer, the touchscreen. The lcd underneath is still fine. The part in the ad will include both screens and the back. Pretty much as long as your motherboard is okay this will take care of it. Thanks.
- ja32183
Click to expand...
Click to collapse
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
WhiteWidows said:
Here is a response I received from the seller of the replacement part.
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
Click to expand...
Click to collapse
It's not going to be super amoled from an ebay vendor because Samsung has tight control of production at this point in time. IIRC the s.amoled tech allows the touchscreen and led screen to be attached to each other so most likely you broke both and/or can't replace them separately. I think the ebay guy just wants to sell you the kit regardless of whether it will help you. I would definitely not buy it.
For what it's worth, this is from the AMOLED wiki (bolding from me): The main difference between a Samsung Super AMOLED and AMOLED is that touch is integrated into the screen instead of an extra layer on top of it. This results in a thinner device, 20% brighter, reflects 80% less sun*light and consumes 20% less power. Color is more vivid and natural, viewing angles are improved since that extra touch layer is removed with better light transmittance.
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
Click to expand...
Click to collapse
Shouldn't Best Buy fix it without charging you?
bigant262 said:
Shouldn't Best Buy fix it without charging you?
Click to expand...
Click to collapse
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Best buy should cover it for you, for free.
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.
Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app
awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
Click to expand...
Click to collapse
Fixed
not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
Click to expand...
Click to collapse
What girlfriend?
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Click to expand...
Click to collapse
Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
pimpahlishis said:
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2
Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Click to expand...
Click to collapse
I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII
Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
Click to expand...
Click to collapse
I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:
And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium
Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!
Just wondered if any of you are going to insure your HTC One and if so who with?
- Adam
Probably with Protect your bubble.
Think they quote £5.99/month.
Either that or go with whoever T-Mobile UK endorses depending on price.
Most bank accounts these days have free mobile cover
Sent from my HTC One X using xda premium
Nokiacrazi said:
Probably with Protect your bubble.
Think they quote £5.99/month.
Either that or go with whoever T-Mobile UK endorses depending on price.
Click to expand...
Click to collapse
Yeah i just checked PYB and its 5.99 and an extra £1 to also cover loss.
When i ordered my upgrade from t-mobile they offered me insurance for £10p/m and from what you said I'm guessing that would just be from a company they use. She also asked if i had insurance from elsewhere when i declined the offer so I'm guessing that means they could be willing to reduce their premium.
I'm guessing PYB is a reliable company to use though so might just go for that...
- Adam
combat goofwing said:
Most bank accounts these days have free mobile cover
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Or breakdown, mobile and travel, for a tenner which is good come to think of it.
Be wary of PMB, heard bad stories about them
Best one seems to be by reviews
http://www.insurance2go.co.uk/
Adam182 said:
Just wondered if any of you are going to insure your HTC One and if so who with?
- Adam
Click to expand...
Click to collapse
Phones4u do a very nice almost instant replacement (based on stock) for £5.00 a month.
TheHEFTA said:
Phones4u do a very nice almost instant replacement (based on stock) for £5.00 a month.
Click to expand...
Click to collapse
But it doesn't include loss or theft. Only covers damage. Looking at the terms, they will repair when possible, else will replace in store or next day if stock isn't available. Guess if you do break your phone, best hope it's broken beyond repair so it gets replaced rather than repaired!
I`m going direct with T-Mobile for insurance
It`s 10 quid per month but covers loss,theft and damage and also abroad! you can also backup your photos and contacts and they will send a new phone out within 24hr with the pics and contacts you backed up, seems pretty good to me!
I heard bad things about 3rd party insurance that they take ages to pay out so your left with no phone! just best to go direct with your provider
Guys, take a look at http://www.insureandgo.com/gadget-insurance.html cost me £62.50 for annual cover on an S3 and will be changing my policy to be the One as soon as their site stops failing. This is with 24 hour recovery, 'breakdown cover' and accidental damage
LadFromWales85 said:
But it doesn't include loss or theft. Only covers damage. Looking at the terms, they will repair when possible, else will replace in store or next day if stock isn't available. Guess if you do break your phone, best hope it's broken beyond repair so it gets replaced rather than repaired!
Click to expand...
Click to collapse
If its the HTC One it will be replaced given how difficult it looks to repair on iFixit.
What about squaretrade warranty.
It's £46.99 for 2 years with accident protection. £50 excess on mobiles.
Mines with my bank Nationwide... gives awesome cover, far better than anything you can buy standalone. Entire account costs me £10 a month and get loads of other things with it.
Okay, getting this phone from O2 whose insurance is £12.50
£60 excess for first, then £120 for each thereafter which is vry steep.
Will be cancelling and finding an alternative, do we have any recommendations?
Martin Lewis mention about Insurance2go.... Any thoughts?
superleeds27 said:
Okay, getting this phone from O2 whose insurance is £12.50
£60 excess for first, then £120 for each thereafter which is vry steep.
Will be cancelling and finding an alternative, do we have any recommendations?
Martin Lewis mention about Insurance2go.... Any thoughts?
Click to expand...
Click to collapse
I've heard many horror stories about Insurance2go although my experience with them has been good. Damaged my Galaxy S2 screen when I dropped it and it hit the side of my table. All they asked for was proof I owned the phone and proof that the phone had been used to make calls or texts the day before the incident (to stop fraud). Sent them my phone, paid the excess and that was it. Took a total of 5 days
Galactus said:
I've heard many horror stories about Insurance2go although my experience with them has been good. Damaged my Galaxy S2 screen when I dropped it and it hit the side of my table. All they asked for was proof I owned the phone and proof that the phone had been used to make calls or texts the day before the incident (to stop fraud). Sent them my phone, paid the excess and that was it. Took a total of 5 days
Click to expand...
Click to collapse
Touch wood, ive never had a major issue with damaging my phone etc.
I just want that cover there for reassurance.
o2's cost is just too much!
What policy where you on with Insurance2go? Im looking at the £5.99 one
superleeds27 said:
Touch wood, ive never had a major issue with damaging my phone etc.
I just want that cover there for reassurance.
o2's cost is just too much!
What policy where you on with Insurance2go? Im looking at the £5.99 one
Click to expand...
Click to collapse
I had the lite cover which excludes loss (the terms for loss are simply foolish). Everything went smoothly. Most phones companies insurance is off the charts, the positive is that a lot of them guarantee you a new phone within 48 hours
Thats what you pay for really isn't it!
Just thinking about O2 insurance, its £245 over two years! which if i have no issues with is a massive waste.
I still think id opt for the policy with loss, it's still half the price of O2, there just in case too
Use my royalties gold account for insurance don't even have to register ure device anymore
Sent from my HTC One using xda premium
superleeds27 said:
Thats what you pay for really isn't it!
Just thinking about O2 insurance, its £245 over two years! which if i have no issues with is a massive waste.
I still think id opt for the policy with loss, it's still half the price of O2, there just in case too
Click to expand...
Click to collapse
Yeah you'll still be saving a load of money. I'd rather wait a few days and get my phone repaired at a cheaper cost personally than pay a premium for a 2 day guarantee
I've been thinking about it, and I use my phones with cases and screen protectors, any other thing that can go wrong is manufacturing and that's covered by regular warranty.
Also paying a $79 deductible if anything happens.. I'm just wondering if you guys would recommend me getting it.
Did you guys get it and why?
I did not buy it but probably would in hindsight after seeing the problems people are having with the soft chasis.
Sent from my Nexus 6P using XDA Free mobile app
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
I didn't get it, and while I'm still a little on the fence, its ultimately a gamble against yourself and I don't think I'd get it if given the chance. If you're careful with your phone you'll likely end up not needing it. The way I see it, if you're careful with your phone and case/screen protector it then chances are at least good that you won't crack your screen....and if you do, it very well may be that it's far enough down the road that buying a new (or near new) one from a third party wouldn't be THAT much more than the $200 you would have already spent on the Nexus protect plan.
Additionally, yes manufacturing defects could appear in year 2, but if they're that glaring of an issue then year 1 is the more than likely timeframe in which they will pop up. Finally, if nothing else you could always just buy a squaretrade warranty or something similar. It's not THAT much different in price....
i got it bc $89 versus the $650 plus taxes plus overnight shiping my phone cost, it seemed a drop in the bucket. plus i work in construction, ive actually dropped a phone off a 12 ft ladder before, luckily it was in an otterbox defender atm.
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
for people that missed out on the Nexus Protect, Squaretrade is pretty close. I called them up for a deal although I heard several Promo codes can be found, $89 for 2 years and $75 per dedcutible.
theycallmerayj said:
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
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I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Lol
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
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Click to collapse
30 days would be nice....Verizon lets you add insurance within 30 days of purchase (obviously you cant buy the N6P as a carrier phone though)
One could almost make an argument it should be like the extended warranty on a car: can be purchased anytime during the original factory warranty. Even if its higher priced after X amount of time after initial purchase, they should still allow people to buy it.
There is always the chance for fraud....see how easily one can get an RMA unit sometime in the next year for something that "accidentally" happened. Especially something like broken camera glass that is spontaneously occurring, or could occur if you dropped the unit then claimed it did it all by itself.
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
Akasa Fox said:
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
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Frankly I think Google needs to offer a week extension for those who want to purchase Nexus protect now that they have the device and the general reviews are in. If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers. This is my first Huawei phone so I can only assume that any quality defects are reflective of their brand in general and not just this device. This is also a negative score for the other and in most cases smaller manufacturers trying to break into the US market.
Sent from my Nexus 6P using XDA Free mobile app
Yes this phone is the reason why Nexus protect was born.
For the past few days I've been doing the "table test" (putting the phone face down on a flat surface and seeing if it rocks), and up until tonight it sat flush with no wiggle at all. When I tried it tonight, there was a slight wiggle (4 different surfaces w/ case off). The phone is cased and I am super careful with it, and if this is happening after less than a week I can't imagine what would happen in the next 2 years. As hard as it was I made the decision to send it back (even with Nexus Protect already purchased). I would absolutely get Nexus Protect.
To the OP, I say get Nexus Protect or some kind of insurance. Better safe than sorry. I spent $650+ tax on a 126gb phone, usually when phones are newer the costs of replacement screens is insane. $200-400 just for a display assembly. So fixing it yourself is pricey if you break the screen. I replace phone screens for some phones, mostly iPhones because they are a little less complex, don't usually require any heat to remove. This is a phone I probably wouldn't attempt to repair myself and having someone repair it for you would probably be half the price of a new phone.
AndrasLOHF said:
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
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I got the Spigen rugged armor case for now and it's actually really nice. It hugs the phone and doesn't make it seem larger really. The case is a little slick, but not as slick as the phone.
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Click to expand...
Click to collapse
I was in such a rush to order my 6P and get the device on the first wave that I didn't even think about clicking Nexus Protect. I got in touch with customer service and they would not let me add it after my order was in, even in the pre-order stage. Bummer but yes it would have been better if you could add it on as an after thought.
I really regret not having Nexus Protect, seems like the way to go on this.
Crazy Homeless Guy said:
If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers.
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Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
PaisanNYC said:
Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
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So the other Nexus phones bend within the first week from pocket wear and tear and have random cracking camera covers?
At this point it isn't if the phone breaks but when will it break. I am hoping to get 6 months of use before I start having durability problems.
Sent from my Nexus 6P using XDA Free mobile app
Seeing all the issues, end with the deductible, I'd buy it in a jiffy if it were available here across the pond.
The fact that they'll express you a new phone like the next day makes it worth it for me. Being without a phone for even a day can be costly for me. And since it's google, I actually expect that they would perform as stated if not better.
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
Sent from my SM-G935T using Tapatalk
You are asking for advice on how to con T-Mobile, yet clearly admitting to being at fault. Sorry, my advice is to suck it up. Slap a screen protector on and learn from your mistakes.
nano303 said:
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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I had been saving up to buy a better, faster, and more useful phone that would help out in my studies
What is wrong with you, dude? Do you really think T-Mobile would even buy your Otterbox excuse? Stop trying to scam people and own up to your own mistakes.
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
Next semester, take an ethics class
Leelouster said:
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
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Click to collapse
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
I wanted a faster to phone to improve my studies....said no one ever.
Give me a break....you can get a part-time job and earn some cash and buy a new phone or repair it.
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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itzcarol said:
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
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Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
sevengroove said:
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
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Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
v8dreaming said:
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
Sent from my SM-G935T using XDA-Developers mobile app
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How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Clear nail polish if they really are micro cracks it should fill them in and not brake the phone. If the cracks are all the way through or huge it won't help as much though. Also it's only 200 to get the screen fixed. Go get a bar tending job you will make that money in one night. Grow up don't ask your mom for money, or try to rip off tmobile
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Leelouster said:
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
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If you have insurance on your phone, you have to contact the insurance company.
I'm on the original Jump program, so it's part of Jump, for me. There's usually a deductible though.
Sent from my SM-G935T using XDA-Developers mobile app
Cracked screen through insurance is 175, girlfriend dropped hers. If you didn't have the cracks, you could of called t-mobile and did a exchange where they would send you a refurb first and return your phone after receiving the refurb. If you this with your current phone, they will find out and charge your account so don't try it.
My girlfriend did the same, her crappy Caseology case did nothing but look pretty.
T-Mobile insurance the deductible is 175 for the S7E.
Leelouster said:
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
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Click to collapse
I don't know if the store would side with you on that (claiming that there were other problems before the screen cracked). Even then, perhaps they would try fixing those other problems without addressing the cracked screen. Bottom line, a cracked screen is not covered under the standard Samsung warranty so you'll have to pay to get that fixed either way. Good luck :good:
WE NEED PICTURES!
WE NEED PICTURES!
WE NEED PICTURES!!
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