I've been thinking about it, and I use my phones with cases and screen protectors, any other thing that can go wrong is manufacturing and that's covered by regular warranty.
Also paying a $79 deductible if anything happens.. I'm just wondering if you guys would recommend me getting it.
Did you guys get it and why?
I did not buy it but probably would in hindsight after seeing the problems people are having with the soft chasis.
Sent from my Nexus 6P using XDA Free mobile app
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
I didn't get it, and while I'm still a little on the fence, its ultimately a gamble against yourself and I don't think I'd get it if given the chance. If you're careful with your phone you'll likely end up not needing it. The way I see it, if you're careful with your phone and case/screen protector it then chances are at least good that you won't crack your screen....and if you do, it very well may be that it's far enough down the road that buying a new (or near new) one from a third party wouldn't be THAT much more than the $200 you would have already spent on the Nexus protect plan.
Additionally, yes manufacturing defects could appear in year 2, but if they're that glaring of an issue then year 1 is the more than likely timeframe in which they will pop up. Finally, if nothing else you could always just buy a squaretrade warranty or something similar. It's not THAT much different in price....
i got it bc $89 versus the $650 plus taxes plus overnight shiping my phone cost, it seemed a drop in the bucket. plus i work in construction, ive actually dropped a phone off a 12 ft ladder before, luckily it was in an otterbox defender atm.
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
for people that missed out on the Nexus Protect, Squaretrade is pretty close. I called them up for a deal although I heard several Promo codes can be found, $89 for 2 years and $75 per dedcutible.
theycallmerayj said:
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
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Click to collapse
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Lol
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Click to expand...
Click to collapse
30 days would be nice....Verizon lets you add insurance within 30 days of purchase (obviously you cant buy the N6P as a carrier phone though)
One could almost make an argument it should be like the extended warranty on a car: can be purchased anytime during the original factory warranty. Even if its higher priced after X amount of time after initial purchase, they should still allow people to buy it.
There is always the chance for fraud....see how easily one can get an RMA unit sometime in the next year for something that "accidentally" happened. Especially something like broken camera glass that is spontaneously occurring, or could occur if you dropped the unit then claimed it did it all by itself.
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
Akasa Fox said:
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
Click to expand...
Click to collapse
Frankly I think Google needs to offer a week extension for those who want to purchase Nexus protect now that they have the device and the general reviews are in. If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers. This is my first Huawei phone so I can only assume that any quality defects are reflective of their brand in general and not just this device. This is also a negative score for the other and in most cases smaller manufacturers trying to break into the US market.
Sent from my Nexus 6P using XDA Free mobile app
Yes this phone is the reason why Nexus protect was born.
For the past few days I've been doing the "table test" (putting the phone face down on a flat surface and seeing if it rocks), and up until tonight it sat flush with no wiggle at all. When I tried it tonight, there was a slight wiggle (4 different surfaces w/ case off). The phone is cased and I am super careful with it, and if this is happening after less than a week I can't imagine what would happen in the next 2 years. As hard as it was I made the decision to send it back (even with Nexus Protect already purchased). I would absolutely get Nexus Protect.
To the OP, I say get Nexus Protect or some kind of insurance. Better safe than sorry. I spent $650+ tax on a 126gb phone, usually when phones are newer the costs of replacement screens is insane. $200-400 just for a display assembly. So fixing it yourself is pricey if you break the screen. I replace phone screens for some phones, mostly iPhones because they are a little less complex, don't usually require any heat to remove. This is a phone I probably wouldn't attempt to repair myself and having someone repair it for you would probably be half the price of a new phone.
AndrasLOHF said:
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
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Click to collapse
I got the Spigen rugged armor case for now and it's actually really nice. It hugs the phone and doesn't make it seem larger really. The case is a little slick, but not as slick as the phone.
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Click to expand...
Click to collapse
I was in such a rush to order my 6P and get the device on the first wave that I didn't even think about clicking Nexus Protect. I got in touch with customer service and they would not let me add it after my order was in, even in the pre-order stage. Bummer but yes it would have been better if you could add it on as an after thought.
I really regret not having Nexus Protect, seems like the way to go on this.
Crazy Homeless Guy said:
If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers.
Click to expand...
Click to collapse
Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
PaisanNYC said:
Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
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Click to collapse
So the other Nexus phones bend within the first week from pocket wear and tear and have random cracking camera covers?
At this point it isn't if the phone breaks but when will it break. I am hoping to get 6 months of use before I start having durability problems.
Sent from my Nexus 6P using XDA Free mobile app
Seeing all the issues, end with the deductible, I'd buy it in a jiffy if it were available here across the pond.
The fact that they'll express you a new phone like the next day makes it worth it for me. Being without a phone for even a day can be costly for me. And since it's google, I actually expect that they would perform as stated if not better.
Related
It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
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Click to collapse
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
Click to expand...
Click to collapse
i believe for cell phones its monthly. like 10 bucks
Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.
Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.
ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
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Click to collapse
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
Click to expand...
Click to collapse
Ah thanks for that bit!
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.
The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App
Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
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Click to collapse
Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.
OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
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Click to collapse
It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk
Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
Click to expand...
Click to collapse
pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
Click to expand...
Click to collapse
Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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Click to collapse
I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
MOD EDIT: FOR RULES VIOLATION
2.3 Flaming / Lack of respect:
XDA is about sharing which does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is not acceptable. Treat new members the way you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instruction when you can, showing respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
Click to expand...
Click to collapse
I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
Click to expand...
Click to collapse
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
Click to expand...
Click to collapse
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Click to expand...
Click to collapse
People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
Click to expand...
Click to collapse
It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.
So I'm almost done with my first 30 days with the Moto X and I have stumbled across some flaws.
1. Dust behind the glass. I found two small dust particles while installing a cheap screen protector. Removed the protector and its still there.
2. The screen doesn't sit flush. When swiping my hand to the left, i can feel a lip. Swipe to the right and there's no lip until I run my fingers down towards the bottom right corner.
3. There's a fiber out of place and it catches my finger when running my hand across the Woven White back.
So in other words I'm considering returning it to be fixed. I may be a jerk, but I paid good money for it and expect the same in return. Anyone else go this route for flaws on their Moto X? What's the usual turn around time?
Sent from my XT1053 using Tapatalk
Mine has none of those flaws. By all means return it. But for refund, not repair. Then just order a new one.
I though about the refund route, but I got it at $100 off that one week and i don't want to pay the extra $30.
Sent from my XT1053 using Tapatalk
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
Well I'll try the repair route first to see how things turn out and how fast their turn around time is. Its suppose to go through more inspections before coming back to me, but we'll see about that. I'll ask for the refund if it's not perfect this time around.
Sent from my XT1053 using Tapatalk
Sounds like the repair will take you outside the return period.
Has anyone had their phone repaired? I don't have another device to use other than an iPhone (eww) so I don't know if I'll bother if it takes an extended amount of time..
Sent from my XT1060 using Tapatalk
Solutions Etcetera said:
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
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Click to collapse
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
rvinny said:
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
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Click to collapse
Was your negotiation with them at the time you arranged for the return or after the fact?
I was one of the original 150 off cyber Monday buyers, and when I spoke to them about a return I mentioned this and they made arrangements to offer the same pricing on a replacement order.
I have returned many devices with motorola and am in the process of returning another one. Currently they only do Advanced returns, meaning that they give you a code to build another phone for zero money up front. If they receive the returned phone within 10 days of you getting your new phone, then they wont charge you. If its past 10 days, they will charge you.
They offered me the same advanced order initially. Just that now I want to go case-less and need a perfectly smooth back. Since its there, might as well swap out the screen due to a piece of lint and not being flush. As for the 30 day return period... I'm sure they'll OK it if I change my mind. Its not my fault there's something wrong with the phone. If all else fails, switching to Nexus 5 or GPE HTC One because I hate the Galaxy S4.
I have to say though, it is nice jumping back onto the old Galaxy Nexus with CM11.
Sent from my Galaxy Nexus using xda app-developers app
I have the same bezel flaw and I wish I had gotten it taken care of when I got the phone
Sent from my XT1058 using Tapatalk
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
overthatscreen said:
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
kj2112 said:
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
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No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
overthatscreen said:
No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
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You tell em........I'm sure your trouble was "worth" 200+ bucks.
Way to keep the general prices up for everyone else. It was free to you, but the rest of the world now has to pay for you "teaching them a lesson"
Sent from non rooted motoX :'(
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
kj2112 said:
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
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Click to collapse
I actually don't return items too often unless it doesn't work as suggested. But if you like being ripped off, by all means go for it.
Sent from my XT1053 using Tapatalk
overthatscreen said:
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
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Click to collapse
You and I share the same philosophy. If I pay good money (or any money) for a product, it better be FLAWLESS otherwise you bet your a$$ I'm going to raise hell and keep exchanging until I get what I want. I went through 5 HTC One X's in a 2 week period just trying to get a flawless one. Went through 4 Nexus 7s as well. The whole argument about people like you and I driving costs up is ridiculous and without any merit- if anything it's beneficial to everyone else because it lets manufacturers know that they are releasing defective products and they can't get away with it, and in a perfect world ultimately resulting in stricter quality control. People who are OK with keeping defective products are the ones who hurt the industry.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Looking to purchase a Nexus 6P but I am very hesitant right now. Probably should have picked it up when it was on sale a few weeks ago but kept going back and forth due to price and couldn’t make up my mind if the 6p is worth switching to from a Note 4. Have a Note 4 and OnePlus so I have some experience using both stock Android and TouchWiz. I can admit stock is somewhat smoother than toucwiz but hated the OnePlus due to lag after taking a picture. It was infuriating. So I came back to my Note 4. I do plan to pick up the Note 6 if sd card is brought back as i like to go back and forth between stock and other android variants. So that’s why I couldn’t make up my mind if the 6p is worth getting. Anyway I digress. My main concern is how Huawei is in reference to warranty and device repair. A few of my friends who bought the device said they did so from google so they won’t have to deal with Huawei in terms of warranty. I also usually buy devices secondhand on Swappa or Ebay as you can get some pretty good deals. However, I think I want to go new this time in case I have any issues. I have a BestBuy 10% coupon so I could get the 64GB from them and pay about $530 total after taxes. Or If I buy it from the google store it will be about $589. Do you guys think the Google customer service is worth the extra cost and not having to deal with Huawei? Is Huawei as bad as in thinking in terms of repairs/customer service? Also is the extended warranty from nexus protect or Square Trade worth it as I know some people did have to sometimes swap a few phones before they got a good one.
Just a warning, you'll want to check that your coupon is usable on phones. Best Buy's 10% off "anything" coupons come in a few different versions, and at least one isn't valid got things like laptops, phone, game consoles etc.
Thanks
7154 said:
Just a warning, you'll want to check that your coupon is usable on phones. Best Buy's 10% off "anything" coupons come in a few different versions, and at least one isn't valid got things like laptops, phone, game consoles etc.
Click to expand...
Click to collapse
ok will do so. I'm starting to read abut the Nexus 6P Bending issue and becoming even more hesitant. Decisions , Decisions.
In regards to bending I wouldn't worry too much. Any metal body phone off this size has some risk of bending, but as long as you take reasonable care of it and keep it in a case it will most likely be a non-issue.
With a solid case, the risk of bending is very greatly reduced. Like mentioned above, check the coupon, Best Buy can be a bit tricky with wording.
I love Google's customer support, but, once my order completed properly (it did not clear due to daily limits the first time, hence needing to contact Google), I have had no need to contact them. Anyways, Google often tells people to contact Huawei with device issues, so you may end up discussing a problem with Huawei anyways. Huawei does offer a free screen repair upon contacting them, too, in many cases (from what I hear).
For protection & peaceofmind use Speck Candyshell case...ftw
jasona99 said:
I love Google's customer support, but, once my order completed properly (it did not clear due to daily limits the first time, hence needing to contact Google), I have had no need to contact them. Anyways, Google often tells people to contact Huawei with device issues, so you may end up discussing a problem with Huawei anyways. Huawei does offer a free screen repair upon contacting them, too, in many cases (from what I hear).
Click to expand...
Click to collapse
Not if you get the Nexus Protect program on it. I ordered my 6P from Amazon at first, to get a little better price. But then started reading about all the horrible customer service instances with contacting Huawei directly. So I ordered one directly from Google with Nexus Protect, for peace of mind. Returned the Amazon one unopened. This way I always deal with Google, who seem quick to respond and help (mostly by exchanging the phone, it seems), and should never have to deal with Huawei.
If Huawei ever hopes to do well outside of China, they had better do something about their customer service, IMO. Maybe what we read here about them passes for good service in China, but does not stack up well at all compared to the other flag ship smartphone brands.
If you do get it from Best Buy, you will be able to get Geek Squad Protection on it for 7.99 a month plus a $150 deducible. It covers literally anything that could happen to the device. As long as you have a device to bring it, they will give you one.
Sent from my Nexus 6P using Tapatalk
https://lifehacker.com/everything-you-need-to-know-about-the-google-pixel-clas-1822843434
Looks like we might be entitled to a bit of money. The article says we don't have to do anything and will be contacted via mail. I'm not sure how "they" know all of our addresses though. It would be nice if there was a list to join for emailed updates and information. Please leave a comment if you have any further knowledge!
Article TLDR:
WHO?
"According to the filing, the case covers 'all individuals in the United States who purchased a Google Pixel or Pixel XL smartphone, other than for resale, between October 4, 2016 and the present.'" with the exception of "people directly connected to Google or the trial. That includes anyone working at Google, a Google subsidiary, or Google-affiliated company. It also rules out any judges assigned to the case, along with their immediate family."
WHEN?
"For now, there’s not much you need to do. Just by buying a Pixel phone you’re included in the class action lawsuit. Once a trial is approved you’ll probably receive a notice in the mail telling you how to actively join the case. It will also explain how to file a claim once the lawsuit is settled— assuming there’s some money to be had."
WHY?
Google’s Pixel and Pixel XL smartphones suffer from what the company called a “hairline crack in the solder connection on the audio codec.” In some cases, this made it extremely difficult to use the microphone, making phone calls and voice commands impossible.
The company says only 1% of Pixel phones included the defect, but the lawsuit notes that within just a few weeks of the device’s launch people were already reporting issues with the microphone. Instead of offering refunds, Google replaced some defective smartphones with new units that had the exact same issue. Even worse, the company never stopped selling the Pixel and Pixel XL despite mounting evidence that something was wrong.
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
godfish said:
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
Click to expand...
Click to collapse
That's also every phone and camera that isnt a dedicated camera that costs more than $1000. Do you feel ripped off with a dedicated camera that does this too? And I wouldnt say there were too many problems...some, sure, but enough to deter from buying another Google phone?
The price is more of a deterrent to buying another phone if you ask me.
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
Click to expand...
Click to collapse
My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
Joshuaboyzn said:
My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
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Click to collapse
Yes that's no good. I had the first gen pixels big and small, they had no issues, maybe I got lucky. Then I got the pixel xl2, it had touch screen issue and they replaced it.
My PXL is all good. Did get a P2 and P2XL and both were fault: P2 had speaker issues and the P2XL had the worst blueshift imaginable. Returned both for full refund including all shipping costs,no hassles and no questions.
Not sure this is worth a class-action lawsuit, but then again, I'm not in America. Good luck if you get something (as long as that doesn't then affect the rest of us... Y'know, higher prices, for example)
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one.
Click to expand...
Click to collapse
I refused to RMA because what I get back would not be bootloader unlockable. I've basically been clearing my cache in TWRP every day since November because of the random reboot issue. Many have exchanged phones multiple times and still receive a refurbished device that does the same thing. Without an unlocked bootloader and TWRP, I'd be suffering the same fate as many who just have to watch their phone reboot repeatedly until it dies.
mattwheat said:
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
Click to expand...
Click to collapse
I snorted out loud. I almost spit water all over my bed.
If you read Google's own discussion groups, this is a huge problem and there is clearly a manufacturing defect with the motherboard. This problem only affects the XL, it seems.
I was running stock and mine died suddenly at the ripe old age of 16 months. I was lucky compared to many others!
I expect a $100 off brand phone to last longer than 16 months, but I don't expect an off brand company to do anything for me when it dies. Spending nearly $900 on what's marketed as the best piece of premium hardware is different though, but Google could only refer me to an aftermarket shop that wants to charge me $350 for a new motherboard... There's no way to just but the replacement part.
Ignoring the fact that I feel like the right thing for Google to do is extend coverage for manufacturing defects like this, wouldn't the $350 repair simply be replacing my old defective hardware with new defective hardware? If Google won't admit to a problem, it's pretty much impossible for them to assure us that the problem has been addressed and that we should have faith in the replacement parts.
I've never filed a warranty claim in my life and can't stand it when people RMA their devices at the 12 month mark just to get a newer phone or to fix a screen that got cracked when they threw the phone into the wall.
Some of you can laugh if you want, but it will become very much not funny in a few more weeks/months when your device inevitably dies from the same issue.
Unfortunately, you are not the only customer.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
Click to expand...
Click to collapse
I just wrapped up a six month battle to replace a Nexus 6P that had device protection. I was offered a replacement during that famous "2 minute phone call" (6 month after purchase). When I saw I needed to authorize about a GRAND for the replacement I offered to send the phone and wait it out while using my Nexus 5X. I was told quite quickly (despite being told I would have the defective phone replaced with a Pixel XL) "WE WILL SEND YOU WHAT YOU SEND US." me: but you guys just told me you are aware it has a battery issue: " WE WILL SEND YOU WHAT YOU SEND US". 6 months later -and involving the Better Business Bureau: 2 days after emailing BBB -I had the Pixel XL. After asking them for 6 months to honor original solution.
I know a good product when I see one; or at least I respect innovation.
I use their phones for the tower/switch software/set-up.
But, I highly advise to use their system; while not purchasing through them.
If it's in there best interest to resolve the situation quickly and effectively; they will.
If your idea of fair is not inline with them; you are bounced infinitely between dept. Until the BBB jumps in.
Y'all been warned.
Hopefully, they are working on this.
THX. no hard feelings. honestly my 100% experience...
oh well