Database Users

my sprint online order exchange experience

coming from a palm pro-....this new phone is my dream device.
but first of all this has been a total headache for me. i purchased the phone on june 4th on the sprint website. i received the phone couple days later. i noticed the back light was shining under the "home" screen and decided i would get a replacement one. i did the 100 dollar MIR thing(which is still being processed) so i had to go trough orders support and they said i had to take the phone to a sprint corporate location so they can verify that it was defective and make a note on my account. they noted the fact that it was a cosmetic issue and a replacement would be granted. when i called orders support so that the exchange process can be made they gave me a curve ball. they said that for them to ship out a new phone they would have to charge me another 299 which i would get back once i send out the defective one and they receive the defective one. if i do not send the old one or they do not receive it i would be charged 200. the worst part is that since my MIR is still being processed it would be denied and and i would loose the first 100 from the MIR she did say that the "new" device would come with a new updated MIR so that i could get the second MIR from the 299 i would have to pay upfront for the replacement(which is supposedly going to be credited).....i think this is too troublesome for me as much as i want to keep this phone. i want to return it. but i want to keep it if i can live with the backlight shining trough. she noted that i would call back within my 30 day for an exchange.(indecisive if i will)
have any of you guys who purchased the phone trough sprint dot com have to go trough this? or is this something new. they also told me i could walk into a corporate location and ask for a replacement if they have it in stock-and could possibly and most likely be a refurbished one. (i might go this route)
sorry for the super long post...but any feed back would be appreciated.

Personally that seems like complete BS on Sprint's part. I've never had to put a "deposit" down on a replacement. They should send you a replacement and then you have something like 10 days to return the other one or they charge your account.
If this really is how "orders support" works then I would recommend that you either wait until the MIR has processed and then do the switch, or walk into a local Sprint store and play dumb and see it they will order the replacement for you.

It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk

thanks for the reply ramiss,
i dont think the playing dumb part will work. i dont look at part. also im sure when they pull up my account they will see all the notes posted up on their screen.
as much as i want to wait on that mail in rebate to process.....the rep said it will most likely process past the 30 day limit and i will not be able to claim a-replacement.(what i dont understand is how they can process a claim by charging me ahead of receiving the phone if its not even instock) i would have to play the waiting game untill they get a shipment wich she said would be in 2weeks (past the 30 day)
which to that she replied with-
"but sir because your processing your claim now, you can be sure that you will receive your replacement and then your 299 will be returned to you as soon as you send back the defective device"
then i gave her my rebuttal of " so you want me to send you out the defective device before i even receive my "on back order" device?" -then she stayed quiet and i changed the conversation letting her get herself back into the "lets play a game of who can sell more BS to who"

donatom3 said:
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
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i dont owe them anything if that your reffering too. actually i have a credit of 60 dollars that they still owe me(they will use it for my first months bill cycle under this new plan) that credit is for paying the ten dollar premium web access when i had my prior device and never logging on to the web for 6 months

I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.

ramiss said:
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
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im way ahead of you. thanks for pointing that out. because i didnt tell the reps that even if i do have TEP im not going to claim the defect under my insurance....id definatly claim under the one year manufacturers warranty.
hey ramiss, lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?

donatom3 said:
It really depends on how much credit you have with them.
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If you are a brand new customer then this may be an understandable policy, but I still don't see how Sprint couldn't send the unit to a store and have you swap them without worrying about who has too many phones at one time.

evoxsin said:
lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
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There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.

ramiss said:
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
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ya im pretty sure your right though. im with sprint for 4years and have their premier plans "sero" and also have discounts added to my account and credits from years ago. and i still take advantage of any possible way i can. as i said before after finding out that on sprint dot com they advertised the same plan i had for ten dollars less, i called them and they credited my account with 6 months credit. but after i got the evo the price went back up to what i was originally paying with the extra ten dollars a month fee. which in reality didnt matter to me since i was already paying that and got credited some months back and i browse the internet like an addict on the device.
back to topic-i plan to walk into the corporate store and see if they can swap my phone there. "with the possibility of it being a refurb being above 80 percent" or just wait till the MIR is accepted and sent out to me. then wait half a year and claim under manufactures warranty. (this sounds like the most logical way to do this) but im still considering calling member services and asking them if they could ship out the replacement to a store that i could pick up from.

Okay....now I have a dilema.

To cut a long story short.....
I ordered an unlocked Dell Streak direct from Dell about 2 weeks ago.
For some reason the order got messed up halfway through the process and was stuck in their system.
I called approx 5 days ago and they had to manually 'push' the order through.
However I didn't see any change in the order status therefore I re-ordered another Dell Streak that night.
Dell contacted me the day after asking if it was an additional order or a replacement order.
I informed them this was a replacement for my original order as the first hadn't been processed correctly.
I have paid for 1 Dell only.
I have had 2 Dells delivered.....unlocked
What do I do?

I voted number 3 haha
If they realised do you think you would have to send it back?

I'll buy one from you
How do you order them online unlocked? I thought even the 550$ ones were locked?

hmmm, i would vote but i'm torn between 3 and 4
I'd wait a month or so and see if Dell ask for it back (they can legally take it back or make you pay for it, if they notice that is)
If you hear nothing then keep it/sell it and do what you want with the proceeds. I'd love it if you gave it all to charity, but if i was in your situation... I dunno. I'd like to think i'd give it to charity, but i probably wouldn't. I need the money

Can't believe i was the only one so far who voted 4
A sad indictment of the folks of today

Same thing happened with me with Western Digital - had ordered a 1TB external drive nad due to some confusion got delivered 2 - now have two of them for 8-10 months !
Dont bother informing - hold on to it and if noone gets back to you in 3-4 months - sell it !

Charity gets my vote in 3 to 4 months and Help The Heroes is a good one

dont do anything for about a month. if they end up charging you later, then have them take the second one back and refund your money. if they dont contact you about getting two are charge for the second one after a month, you can sell it or give it away as a gift or whatever you want. chances are if they dont care after that long, they just dont care. (this was my policy with phones from att )

Contact Dell and ask them to collect it. Anything else is theft and you leave yourself open to criminal action. At the very least you need to contact them and ask them to collect it within a reasonable period (say 28 days) after which you reserve the right to sell the item to defray storage costs...
You wouldn't shoot a policeman, and then steal his helmet! You wouldn't go to the toilet in it! You wouldn't mail it to the policeman's grieving widow, and then steal it again!

elbowz said:
Contact Dell and ask them to collect it. Anything else is theft and you leave yourself open to criminal action. At the very least you need to contact them and ask them to collect it within a reasonable period (say 28 days) after which you reserve the right to sell the item to defray storage costs...
You wouldn't shoot a policeman, and then steal his helmet! You wouldn't go to the toilet in it! You wouldn't mail it to the policeman's grieving widow, and then steal it again!
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Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.

Amdathlonuk said:
Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.
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While his analogy was completely stupid and had nothing to do with the thread topic - he is right, you did steal it.
You didn't pay for it and aren't notifying the company of their error.
If it were me, I would keep it. I would also wait a month or so to see if I get charged. Inventory on bigger companies is usually pretty good.

i hope u sell it or w/e n the police knock on ur door 6 months later

idk man. you lucked out. just lay low. its not your fault.

Do what you know in your heart is right. Send it back to Dell.

Amdathlonuk said:
Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.
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If you don't give it back, it becomes theft -- don't fool yourself. Do the right thing and return it, but let Dell pay for shipping, of course.

If you do send it back to dell, make sure they pay you for all the 'trouble' you went though and all hundreds of dollars of storage it cost to keep it in your house.

I had a similar thing with my ps3. I bought it and a crap controller.
I sent the controller back (cause it was crap) they reimbursed me for both the playstation and controller.
I hadnt noticed this until got a number of emails that were slightly aggressive (i think they were trying to act forceful) so I made them wait. I paid them back though.
Although it is something of a grey area with regards to prosecution (ie iam not sure they can do anything but ask for it back-although I would check this) it is still classed as dishonest. So what to do......
Do what you feel is right.
Its really down to the type of person you are
Sent from my Dell Streak using XDA App

pfft, luck is very hard to come by in this world so enjoy yours. i had this happen to me when i brought my acer netbook. they messed up order, canceled one and reopened another order. but when it arrived i had two. i kept em both happily

haha i had the same thing happen with an xbox 360.
long story short, 360 got the RROD sent it in, had some issues with microsoft tech support and ended up getting 2 back in the mail
Still have both of them and both are running strong!

I would just keep it until they ask for it back. After 3 to 4 months I would do whatever I want with it. sell it, keep it, use it as a test streak for any new roms, apps, or anything else that you may want to put on your other streak. That way you will know how it wil impact the device.

$79 Hero Refurb/Preowned (no contract)

http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.

I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.

It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?

I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device

cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
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I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.

ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap

looks like they must have sold out of the refurb heroes... :/

sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday

Where do you click to see a refurbished model?

oOMavrikOo said:
Where do you click to see a refurbished model?
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They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.

BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
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i emailed their customer support and im waiting for respond, ill keep you guys updated

I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.

yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.

Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.

i found some from ebay that were bought up from sprint by bestbuy.

I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.

Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.

Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.

N1 Now in stock for Android developers

I just checked and the phone is for sale again at quantities up to 10 and at $529.00

i thought the developer phone came back in stock a while ago?

I had been checking and as recently as last week it wasn't there.

Just got one yesterday for a Linux-guru friend. It comes with SLCD and 2.2.1 these days.

That's cool especially with the slcd screen! They will probably sell like hotcakes & run out, since they never stock enough....

where can i get one from??

it's bad.
no longer free overnite shipping.
and no satisfaction guarantee. totally no return.
the service of bright star co. really sucks. no one answers the support call. no call back. they emailed back really late and they were stopping shipping my order... i complained about it but they shipped ground when i was asking to cancel and order it again. dunno why they just can't give me a call back.
why google use this company, not allowing HTC to sell it directly from their web store? that company take margin and shipping from HTC to their warehouse. that'll keep nexus one more expensive than G2.

Beware if you buy parts from Global Direct Parts

Anybody looking to buy parts from Global Direct Parts .com beware of them, it's a scam.
I placed an order for 4 ribbon cables for HD2 phones on a sat. The next monday I wanted to add something the said it was already processed, so I had to place another order and pay shipping.
They FAQ says they can reduce min quantities if I buy at least $ 125 of parts, so I add a LCD and place order. They cancelled since now they want $ 149 min. They also went over and changed their web site, so I cannot prove anything.
After 2 weeks my parts are not here, so I call and a wiseguy said I still have to wait until the next 2 days since it was still processing.
The next day they email me they lost my package.
I reply demanding they ship another with Express delivery to make up for the poor service.
They decline and want to issue a refund, and guess what, price on items has gone up (what a coincidence).
I emailed today asking where is my refund (paid with Paypal) and they stated it takes 2 BUSINESS days to issue it.
I placed a claim on Paypal and they emailed back threaten me to stall refund indefinitely unless I remove the claim.
Sorry for this long rant, but such a poor customer service place shouldn't be allowed to do business. I invite anybody NOT to use this place.
They also falsely claim they have all the parts in USA, while they actually dropship from China, Taiwan, and Hong Kong.
Beware guys !!!

Wow. That sux
Sent from my Ally using XDA App

I will agree. Terrible customer service. They say they have new or "a" stock.... the "a" stock are used parts, including damaged and unusable. the others are just in poor shape. then there's the problem with them making you pay to ship their junk back, even after it has been determined to be their error. that's just shady. then the total bs they call customer service... if your lucky to get someone, they are uneducated and clueless about anything going on. good luck trying to get answers or some management to reply to you. i own a repair shop and have spent (wasted) thousands of dollars with these losers.
BEWARE AND AVOID!!!!!

thanks will know

I bought 10 Ffc and no problem I'm sorry you had pRoblems with them
Sent from my SGH-T959 using XDA App

I bought a Samsung Captivate housing almost a year ago and it took about 5 days to get it. Part was new with no scratches at all.
Had no problem with them

I have bought some FFC's from them before and didnt have any issue. Good to know though if I do anything through them in the future!

I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.

I had a great experience with them and the parts were perfect
Hi All,
It seems that this company went through a bit of a struggle at some point. Being a business owner myself I know that dealing with the public is not always easy especially when you have employees that are not the right fit. You can only do your best and learn from your mistakes and successes.
I just purchased tablet frames from them and they were perfect, the customer service was perfect and I am going to their website now to purchase more. I found some really hard to find products in new condition and at a great price. Personally my experience was great and I would highly recommend them. Definitely NOT a scam. They delivered.
Lance

Clay333 said:
I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.
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I think it is true that maybe a competitor is trying to sabotage them. I saw the same exact review plastered across several different review sites. I just got parts from Global Direct Parts recently. While I can't say the parts are so good, the customer service was very rapid and good. Apparently they sent an aftermarket that was suppose to be OEM. The customer service agent said the Huawei OEM parts are hard to come by and they usually get it out of refurbished phones now and some might have been refurbished before with aftermarket parts that they didn't end up catching. They immediately refunded me saying since the OEM parts is hard to come by, there is a good chance I'll get another aftermarket.
The other 3 parts they sent are good and as described. I would definitely do business with the company again.