Database Users

Beware of divgue!!

Be aware of this guy DIVGUE! He is a SCAM!! He bothers me for two days texting me as early as 5am saying he wants the phone please dont sell, as he's waiting for the money. We make a deal after going back and fourth on text messages. He tells me a few hours later he's not buying because he bought it locally at walmart. WHAT A PATHETIC JERK!! I ^&%^ wasted my time taking pix to send him just for him to take this whole thing as a JOKE! I lost out on another potential deal because this idiot agreed on buying it. BE AWARE of this LOSER!!!

jain75 said:
Be aware of this guy DIVGUE! He is a SCAM!! He bothers me for two days texting me as early as 5am saying he wants the phone please dont sell, as he's waiting for the money. We make a deal after going back and fourth on text messages. He tells me a few hours later he's not buying because he bought it locally at walmart. WHAT A PATHETIC JERK!! I ^&%^ wasted my time taking pix to send him just for him to take this whole thing as a JOKE! I lost out on another potential deal because this idiot agreed on buying it. BE AWARE of this LOSER!!!
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I really don't know what to say about this. Did I talk with him about buying his phone yes, did we talk back and fourth all day about it? yes. Isn't that what craigslist is all about? bartering, making deals etc? it was at the last moment when i found out a local walmart had one HD2 left at the same price he was selling it at, and i had a gift card so it was even cheaper, and it was 5 min from my house (for returns etc) so that is why i backed out. I am in no way a "scammer" because of this. sorry, im not.
I apologized multiple times, and he wont accept, so there is no more that I can do. I even tried a few contacts to see if they would buy it from him. I cant do any more....i have nothing bad to say about him
on a positive, Jain75 was Very good with communication, and answered all my questions i had about the sale. he did take multiple pictures for me like i had asked. I had asked for all of that, because i was sending someone 450 dollars whom i did not know, so i wanted all the proof that the phone was legit that i could get. and he did give that all to me.
again, i feel really bad, but what else can i do? i have had MANY MANY people say "yeah ill buy that, let me get back to you" and i never hear back. at least i told him the truth,......

This is not the place for personal disagreements. I can understand both your frustration and his side of it, as It has happened to me a time or two. I am closing this thread.

Sprint Stiffing Pre-Order Customers! (Defective Phones, Rant)

So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?

You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.

lol wow lets give baby what he wants....

Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).

I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.

return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.

themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?

roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.

swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!

Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.

roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?

swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.

GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....

The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.

swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.

Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.

Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.

swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!

Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...

Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.

Don't stress about warranty...

Thought I would share my experiences with you guys to hopefully settle some stomachs.
I got my first incredible the day they were released. About a month after i got it, it started randomly rebooting and shutting off. It would run great for days, then have a fit of reboots. I used it like that for quite a while until root was released. I rooted it, then shortly after installed some of the leaked roms. I hoped that updating everything would help with the reboots.. nope.
Anyway, long story short. I called VZW and they sent me a replacement device. I sent back the first phone with S-off, rooted, radio updated, and running a cryogen mod.
As soon as I got the replacement phone, I re-flashed it with all the goodies. Last week I ended up bricking it because my kid ran by and pulled it off the USB cable during a flash of sky raider. It would boot into Hboot, but i nothing i did made it work right again. Anyway, I called that day and said "my phone doesnt turn on anymore" they sent me another replacement. I sent that phone back with s-off and radio 2.15 and not booting past the silver HTC screen.
I was wondering wtf, i thought for sure i would get a call or a letter or SOMETHING. i have a buddy that works at the VZW warehouse so I asked him. He said all they do is open the box, verify that the numbers on the phone match the numbers on the return order and move on. They get 1,000s of phones a day from warranty exchange. Nobody "checks them". Hes just a lowly worker but I think hes right.
I have had VZW for just over 10 years now, and have utilized their "exchange 3 times per year" service on almost every phone I have had. I have sent in phones that I broke the screens on, by saying "my phone doesn't work anymore". I have sent in phones i dropped in the water by saying "my phone doesn't work anymore".
The people in the warehouse who check the phones numbers have NO IDEA why you sent it in, or what the tech told you, or why they told you to take it back.
bottom line.. don't stress about it. and take advantage of VZW's service of letting you exchange your phone 3 times per year.
EDIT
Just wanted to add... They give you 10 days to send the phone back, that first incredible i sent back, i kept for over a month. They even posted an equipment charge to my account for not sending it back, but that took them a month. I just called 611 and said "oh gee wow.. i forgot to send that back" lady told me no problem and sent me out a new box and i mailed it back. 3 days later they credited my account the $500+ equipment charge. That was the phone with s-off, radio update, and running cryogen. Hardly stock lol. and honestly.. it was a intermittent reboot problem. what would they do anyway? turn it on and use it for a week to see when it shutdown? lol

That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x

DeeBG said:
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
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no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice

msticlaru said:
no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
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It's how I got my Incredible. Upgraded for free from D Eris. I got a big scratch on my screen somehow. Need a refurb soon. Haha.

I'm not sure if the masses should know any of this.

This is exactly how I got the Incredible from the Moto Droid. 3 times returned (the 3rd time not even for an unfixable problem *oopsie* ) and then they said they would send me an Incredible. I love VZW tech support

Hmmm, that Droid incredible hd sounds pretty cool lol when's it coming out again? Jk jk lol
Edit: this is good to know if something really does go bad with my phone. But I would never take advantage of it.
Sent from my ADR6300 using XDA App

MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!

anothen said:
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
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agree...
/10char

Yeah, I'm sure this all-important xda thread would be the first inkling VZW has ever had that some people game their replacement policy (sshhh!)
better shut it down RIGHT AWAY before the sky falls on us.

I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.

If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.

Why would this thread need to be deleted. If Verizon does crack down good. People with legit problems with then hopefully be helped even better.

marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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1 in 4 people with 2 year contracts could make a full replacement purchase price claim and they'd still have a nice profit, assuming they had to pay full price MSRP for replacements. Wonder how much they'd make by using refurbs as replacements, rejecting claims, etc.
I may be in the wrong business.
Also, delete the thread. That is the best way to restrict information flow.

marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Because warranty doesn't cover getting it wet, replacement of lost/stolen, cracked screen, break due to drop or abuse, etc.

Hey, my comment from yesterday got deleted! No fair, it doesn't count for my replies posted either...

Zerotwistknife7 said:
agree...
/10char
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Agreed Its not about VZW finding out its about people abusing it.

actually its not 3x a year its 3x in a period of thirty or sixty days.
that's how i got my dare from a Venus. The Venus always had something wrong and the tech himself told me well if they replace 3 in a month then you can get another phone.

anothen said:
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
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Just like there always has to be a Chicken Little or three, I guess. Would you rather I put a broomstick up my ass and found some piously earnest way to express my sincere contempt for those who run around asking for this thread deleted, that information suppressed, mods help us! etc, just to save us from ourselves? OK, then:
Attempting to mold community behavior by restricting the flow of information is a really dumb idea, especially on a hacker forum. And preserving a loophole that lets a knowledgeable few commit warranty fraud by concealing the means & opportunity from the other "hundreds of thousands of people" who read XDA is elitist, self-serving, and morally reprehensible all at once.
Fortunately for the scruple-challenged, my sense is that VZW is well aware of the potential, but just doesn't care--or at least is unwilling to invest in the kind of training and verification overhead that would allow them to examine each claim for legitimacy. So by all means: keep returning those bricked phones for an upgrade, but do stop hiding the Machiavellian ingenuity of your methods under a bushel--let it shine forth unto the ends of the earth! Free replacement phones for all!
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Well, I suppose it's terribly old-fashioned to suggest that your conscience might trouble you if you went that route... But ethics aside, if you lost the phone outright, or smashed it to tiny bits, you could still need that insurance. The VZW workers might be inattentive and uncaring, but I'm guessing even they might notice an empty box, or a phone that arrives in a sandwich bag with no one fragment larger than 30 mesh!

My Streak's package was delivered empty!

Honestly, I'm more than dissapointed! I waited more than 3 weeks for the Streak from Dell, and when it finally arrived, the internal box WAS EMPTY!
I'm calling Dell's customer support AS I type this, and 25 minutes later, after giving all my details to 2 different foreign reps, they still do not tell me anything about this!

When mine came, the micro SD card was missing. I called Dell and they did not give me any hassle at all, they shipped me a replacement - no problem.

Well, after speaking almost an hour over the phone, they seem to be sending me the phone for real next week... I'm wondering how they're sending it in less than 7 days while my original order took almost a month...

Ouch. Thats a bummer. I would get on dell's butt about this issue. I know the feeling believe me.

Lol! Wow sorry that happened to u, but that thats perhaps the funniest thing ive heard in a while. I would argue for dell to throw in something like accessories. Worth a shot.

Somebody in a warehouse somewhere got themselves a free Streak, it happens.

I actually can't believe it. I thought this only happens in my own country, not in the US. Ok, call me naive now and you'll be right...

It has happened to me countless times... In one job I used to be in charge of cell phone and smartphone distribution for my company workforce. I would need a replacement or a new phone once or twice a week. Every once in a while I would get a box with nothing in it. I would have to call tmobile, att, and ups to complain. I used to be very friendly with the theft prevention guy at my local UPS plant.
It takes someone .5 seconds to slit the packaging tape, steal, re-tape and put back on the belt.
I haven't seen this yet with computers.. but i have seen articles where people have gotten bricks in ps3 boxes..

That's OK, Best Buy sells the iBrick too, go check
http://www.iphonesavior.com/2009/04...s-large-brick-inside-new-macbook-pro-box.html
and it cost that person $2100 only

ha. i never heard of such a thing happening. someone didnt notice that the shipping was unusually cheap as there was no weight?

Whats even crazier is knowing how easy it would be if someone wanted another product. Just call up the ups/company and say u got bricks. Lol!
Sent from my Dell Streak using Tapatalk

Troute said:
Somebody in a warehouse somewhere got themselves a free Streak, it happens.
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hahaha, yup
yeah you should call dell and ask for an accessory

Foxhoundep3 said:
hahaha, yup
yeah you should call dell and ask for an accessory
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Sure, but they don't have anything in stock. 2 weeks for a spare USB cable? Unbelievable! They are still trying to figure out when I'm going to receive my Streak (I hope for real this time)...

Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.
This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?
Just UNBELIEVABLE...

alex_herrero said:
Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.
This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?
Just UNBELIEVABLE...
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that sucks dood. I feel bad for you. What really doesn't surprise me is that if you had a business account and an account manager, you probably would have had one in 3 days. They will always fight or push for something to get done to satisfy their clients. But there is no one there for the average consumer.
Have you tried escalating as far as you can go? did you ask to speak to someone in North America?
Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.
I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.

Krad said:
Have you tried escalating as far as you can go? did you ask to speak to someone in North America?
Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.
I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.
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Thanks for your comments.
I have already escalated, and someone cancelled the order placed by someone from:
Care Resolution Specialist
STREAM Global Services
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I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...

alex_herrero said:
Thanks for your comments.
I have already escalated, and someone cancelled the order placed by someone from:
I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...
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call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops

Krad said:
call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops
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Nice one, didn't think of that!
Anyway, I escalated once again. Let's see how the end of the day comes...

Next thing you can try is just call up your credit card company that you used to buy the streak and go through them. They got a department and if not satisfied they do do a good job of helping. Just explain and they should help. At the least you get a credit then you can just go to best buy or order one again through the business side.

Have you filed a claim with the shipping company?

Anyone else feel that launch day buyers got the shaft?

So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?

I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.

Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.

Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure

I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
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Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?

I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
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I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping