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My SGS died in December of the dreaded internal SD card failure. Samsung replaced my phone. Today I brought the phone back to the service center (Luckily I live 10 minutes from there) because the battery wouldn't charge.
I went in and the first thing the receptionist did was say, "Hey, it looks like there is water marks there." I said, "Impossible". She went into the back and had someone look at the phone. She came back and said that there is a bent pin (one of the three battery pins) and it wasn't covered under the warranty.
I said if there is a bent pin it was there when they gave me the new phone back on December 22 (I'm kinda anal with my phone).
She got the manager from the back and we spend the next 10 minutes arguing who's fault it was. As I was about to walk out, he said they do not usually cover this under the warranty, but they will this time only.
When I get the phone back I think I will sell it and get another one.
Ian
Why did they change it from the normal i9000? And how did they smeg up internal SD so bad!
Also bent pins are out of warranty.
Sent from my GTI-9000 Using that XDA app thingy
I don't know you've obviously charged the phone many times since December so the pin wasn't bent when you got it...
haloimplant said:
I don't know you've obviously charged the phone many times since December so the pin wasn't bent when you got it...
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Think he is talking about battery connector pins rather then USB port.
And battery will still charge with slightly bent pins as long as they are not removed from the board.
Only time they can get damaged is slamming battery in at funny angles.
Sent from my GTI-9000 Using that XDA app thingy
It's the three battery pins inside the case, where the battery connects. I am very careful wioth my phone. I was getting erratic charging for the last month or so, but it wasn't that bad, so I left it.
On Friday noght I plugged it in and it took 6 hours to charge, I heard the ding at 5:15am. I unplugged the phone and it went down to 38% in the next 5 minutes. After that it wouldn't charge at all.
As for the pins being bent, how is it possible to do this. The battery only goes in one way, how do you bend a pin?
Anyway, they called me 2 hours later and I just got back from picking up the phone. In and out in less than 3 hoursall together.
Ian
They replaced the M/B but it still does not charge. I had it plugged in all night with the phone turned off and this morning the green battery was all lit up so I thought yeah, it works. I turned on the phone and the battery is at 7%. Obviously, it had nothing to do with the bent pin, it's a faulty battery.
With a new M/B comes a new ROM, so it's not the ROM that is causing the problem, but I did a factory reset anyway, no help.
By the way, when I got my new phone in Dec after bringing it in for a dead internal SD card, the date on the back was 10.12, now it's 10.08. How can I get an older M/B? Can it be from a returned phone? I know the phone was not replaced because I have a screen protector (the type that goes on with soap and water) that was still in place when I got the phone back.
Anyay, back to Samsung today.
I went in and they gave me a new battery, so far it's working great. Now I just have to unlock it again.
Ian
attention:: long post, read fullyy
My battery really overheats now. I was at a club 2 weeks ago my phone dropped with my battery popping out! there was a tiny bit of water on it, but i put the phone in a bag of rice for 3 days. I then tried to put the battery in, it was dead. I then proceeded to go to 2 Mobile repair people and get them to look inside my phone to see if there was water damage! 1 said there was none, the other said there was some.
I found out later that my phone still turned on with a friends battery so i left my phone on the table for 2 weeks, ordered battery off of ebay. I found out that i could bring my original HTC battery to life. Charged it last night, and now SPARE Parts is telling me its too hot and overheating and it is!!.....Everything on the phone works fine, Everything! except the battery is getting VERY veryyy hottt arounnd 48-49 C. when the normal for me was 38-41 C. any ideas? i really dont want to sell the phone, i know someone would buy it with a battery problem
Battery + water is the worst equation you can have.
Overheating battery can explode (rare, but possible in your case), stop using your phone and get a new one ASAP.
Max) said:
Battery + water is the worst equation you can have.
Overheating battery can explode (rare, but possible in your case), stop using your phone and get a new one ASAP.
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I have just charged it and left it in rice today. I checked this morning and the battery didnt overheat, the temperature seemed fine. Im going to test it after work today and if it overheats ill give it away or something. But Hopefully it wont.
I know you've been on here for a while but I figured I throw down some basic suggestions if it starts doing it again.
Are you oc'd? What to, and which CPU manager do you use (CM or SetCPU)? Do you have a temp profile set for SetCPU?
Is there a process that's eating up your CPU clock cycles? DRM, Downloads, and 3D Gallery cause the Android Media process to make the CPU max out it's set clock frequency sometimes. So check that if it does it again.
jark99 said:
attention:: long post, read fullyy
My battery really overheats now. I was at a club 2 weeks ago my phone dropped with my battery popping out! there was a tiny bit of water on it, but i put the phone in a bag of rice for 3 days. I then tried to put the battery in, it was dead. I then proceeded to go to 2 Mobile repair people and get them to look inside my phone to see if there was water damage! 1 said there was none, the other said there was some.
I found out later that my phone still turned on with a friends battery so i left my phone on the table for 2 weeks, ordered battery off of ebay. I found out that i could bring my original HTC battery to life. Charged it last night, and now SPARE Parts is telling me its too hot and overheating and it is!!.....Everything on the phone works fine, Everything! except the battery is getting VERY veryyy hottt arounnd 48-49 C. when the normal for me was 38-41 C. any ideas? i really dont want to sell the phone, i know someone would buy it with a battery problem
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Lets get this straight... your problem is with the ORIGINAL battery, not the replacement one you ordered off efag?
You smashed the new battery, its probably shorted out internally. Wait for the new one to arrive, try it out, and then come back here if it is still doing the same thing.
Order a new OFFICIAL HTC battery. You're making it seem (at least to me) that it is the battery not the phone that is acting up.
Sent from my T-Mobile G2
Just dried out the phone and my htc battery seems to be ok. But i dont think it will last, i might just buy the orginal one from the HTC website. The chinese batteries i got from ebay are crappy and die within the hour.....(voltage issue with my phone maybe??)
Im charging the htc battery right now, ill see how it goes, it drains 1% every 2-3 mins, i believe its a battery fault, Im just gonna order a HTC battery.
I am OC and it does overheat when doing things, but now it seems fine, the temperature reading is fine and same as what i have had back when i originally had it (before damage)
Will be buying new battery, i guess i gotta fork out the $50 for the official one
Edit** just bought the brand new ones for $10 from Ebay. I hope my phone isnt overpowering the batteries.
It wouldn't hurt to take apart your phone and clean off any corrosive material left on the board.
Just follow one of the tutorials for disassembling and use a old toothbrush and rubbing alcohol to do so. Use the alcohol very carefully and apply it to the brush directly and not the board. Good luck!
sino8r said:
It wouldn't hurt to take apart your phone and clean off any corrosive material left on the board.
Just follow one of the tutorials for disassembling and use a old toothbrush and rubbing alcohol to do so. Use the alcohol very carefully and apply it to the brush directly and not the board. Good luck!
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Could you link me to a video or guide doing that? Im super paranoid when taking apart something i love .
I tried the orginal battery, (temperatures fine, but went down 1% every 2-3 mins)
^^ i tried the 2 chinese batteries (1500mah) i got for $10 from Ebay and they also DIED, (draining 1% every 2-3 minutes.)
What is the cause of this??? I Doubt 3 batteries in a row are faulty?...
Does anyone know how to fix this? what would cause my batteries to be drained 1% every 2-3 minutes? the phone lasts less than 1 hour.
I have tried 3 batteries......any help is appreciated.
your phones has water damage most likely.
my previous phone got water damage from me using it in the shower.
(not literally in the shower bu i had it by the sink cuz i listened to music)
im assuming water vapor got in my phone and messed it up.
afterward i started experiencing what you are. tried different batteries but the phone killed em quickly.
tried the batteries on other phones and they worked fine.
I came to the conclusion that it was the phone that was damaged and not the battery. like with yours everything worked except it died fast.
try the batteries on other phones and if they don't die fast then it might be your phone that's water damaged. I think you can draw the same conclusion if batteries that work on other phones die on yours quickly. must be th same phone of course lol
Thugnificent69 said:
your phones has water damage most likely.
my previous phone got water damage from me using it in the shower.
(not literally in the shower bu i had it by the sink cuz i listened to music)
im assuming water vapor got in my phone and messed it up.
afterward i started experiencing what you are. tried different batteries but the phone killed em quickly.
tried the batteries on other phones and they worked fine.
I came to the conclusion that it was the phone that was damaged and not the battery. like with yours everything worked except it died fast.
try the batteries on other phones and if they don't die fast then it might be your phone that's water damaged. I think you can draw the same conclusion if batteries that work on other phones die on yours quickly. must be th same phone of course lol
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thanks buddy! finally some good input. I gave it to a repair shop who apparently said they can fix Shortages on the main PCB board. expecting a call tomorrow. I take it you just had to buy a new phone??? what happened to your phone now?
So FutureTel Solutions said they can fix my phone in Ontario.....its water damaged and will cost about $250 or less to replace.
My question is: Is the price worth it? I for one dont like any of the new dual core phones coming out as i am a Hardware keypad guy alot and like the feature of having both of best world. Is it best to fix it? they'll just replace the board and send it back....
well i woke up the other morning to find a pink line down my screen, the phone had never been dropped it just went over night.
If u tapped the screen where the samsung badge is the pink line would go but soon return.
Anyway i sent my phone back to samsung and today i received it back with a new screen.
what shocked me though was that they did a health check on it and found that the charger cable was faulty, the charger was faulty and the battery was faulty too!! they where replaced also.
The phone is only a few months old and its always been charged with the samsung charger etc so how can they go faulty so quick? or could this be a ploy from the samsung repair place to charge extras?
Im starting to debate whether to get shut of the phone asap if this is how quickly thinks can start to fail, just glad i was still in warranty
Hi, so a couple days ago all of a sudden the phone would not charge with quick charge and i tried different plugs, it would charge then uncharge every 1 second, so i used my console or laptop to charge my phone but it was charging slowly and the port would get very hot, now today it is not charging at all with anything, im from the UK but got the phone from USA so cant really send them the phone, but i think the charging port is maybe burned out or something, does anybody have suggestions on what i can do? Thank you
Contact ZTE first of all if your phone is still under warranty. Even if you bought it in the USA, they can facilitate the repair. Failing that, your best shot would be to look up some repair guide and try doing it yourself, or taking it to a repair shop.
Btw, the Axon 7 on Ebay or in Willhaben (Used market website in Austria) doesn't cost more than 150€. If you have that ammount to spare, buying a used unit might not be the worse bet.
Mine had an error close to this after I rooted it. It would appear to be on the charger, but the unit would just get EXTREMELY hot and not take a charge. I finally let it die completely and it just started working normal after that. If the charge port is the only thing getting hot though, it might be different. My entire phone would heat up.
Have you made sure the port is absolutely clean? If not it can slow or stop the charge and definitely heat everything stuck in there.
Try a different cable. I had a similar scare using magnetic tip cables and they ended up being the culprit.
I own an OnePlus 5 that I have used for a couple of months with stock OOS and locked bootloader and unrooted. I have always used an original dash charger and cable. However, few days ago the phone became unresponsive to the charger and after the battery died. When I reconnect the charger now, it gives a message that device temperature too low, can not charge and when I turn it on the battery shows 50% charge when I remove the charger it turns off after a short while. The phone didn't suffer any drop or water damage or any other kind of accident. The phone is not under warranty so, I need to find a way to charge the phone. I have searched for the problem on many forums and some point out to a faulty temperature sensor on the battery and others point to the daughter charging board while some say there's an issue with the motherboard. Is there anyone who could troubleshoot the problem precisely.
Or, Is there a way, to flash a custom kernel which could turn off the temperature sensor on the battery, if it's there.
Also, needed to know that will the problem go away after a battery replacement?
I have wiped cache and data, downgraded the phone from Pie to Oreo and nothing seemed to work. Some people suggested putting it to rest for 24 hours, I also did that, but to no avail.
seems like the thermistor in the battery died ,i suggest to swap the battery with a new one
steve-fox said:
seems like the thermistor in the battery died ,i suggest to swap the battery with a new one
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Are you sure that the temperature sensor is located on the battery or inside the battery? Because, if I buy a new battery that would mean I can not get it replaced if the issue is not with the battery.
I have to order it online as the battery is not available in the local market.
Abuzar991 said:
Are you sure that the temperature sensor is located on the battery or inside the battery? Because, if I buy a new battery that would mean I can not get it replaced if the issue is not with the battery.
I have to order it online as the battery is not available in the local market.
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yes sir ,that why batteries have more than 2 pins ?..swap it and you will be good to go
steve-fox said:
yes sir ,that why batteries have more than 2 pins ..swap it and you will be good to go
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Sorry for being overly cautious about the issue. I have searched some forums where people couldn't get the issue resolved even after changing the battery.
Still, I am thankful regarding your input and replies.
But is there, a custom kernel available where the battery sensor could be bypassed for the cell to charge?
Before buying anything or opening the phone yourself contact OnePlus. If the phone is under warranty probably they will take care of it. (even if, many times, the battery doesn't have the same warranty as the rest of the phone)
Abuzar991 said:
Sorry for being overly cautious about the issue. I have searched some forums where people couldn't get the issue resolved even after changing the battery.
Still, I am thankful regarding your input and replies.
But is there, a custom kernel available where the battery sensor could be bypassed for the cell to charge?
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i haven't faced this issue on the op5 ,but in the past i have faced it in other phones (not charging with battery is too cold message)either way a replacement is pretty cheap i would go for it ..(i don't think it's a good idea trying to dissable it ,the same sensor is responsible for the current that the battery is receiving so i don't think you can dissable it at all because the phone will not know at what amps to charge the battery,i bet it won't charge or extremely it will become galaxy note 7 bomb :silly: )
steve-fox said:
yes sir ,that why batteries have more than 2 pins ..swap it and you will be good to go
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steve-fox said:
i haven't faced this issue on the op5 ,but in the past i have faced it in other phones (not charging with battery is too cold message)either way a replacement is pretty cheap i would go for it ..(i don't think it's a good idea trying to dissable it ,the same sensor is responsible for the current that the battery is receiving so i don't think you can dissable it at all because the phone will not know at what amps to charge the battery,i bet it won't charge or extremely it will become galaxy note 7 bomb :silly: )
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Thanks dear for the suggestion. Building up the courage to order a replacement. ??
daniel_loft said:
Before buying anything or opening the phone yourself contact OnePlus. If the phone is under warranty probably they will take care of it. (even if, many times, the battery doesn't have the same warranty as the rest of the phone)
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Dear the problem is that the phone is not covered under any warranty. I purchased it locally from a shop that doesn't provide warranty for any phone. I live in Pakistan, I tried contacting OnePlus but seems like they don't have any official stores in Pakistan. I guess, there's a service centre with whom they have partnership for services.
I guess, I have to contact them.
Abuzar991 said:
I own an OnePlus 5 that I have used for a couple of months with stock OOS and locked bootloader and unrooted. I have always used an original dash charger and cable. However, few days ago the phone became unresponsive to the charger and after the battery died. When I reconnect the charger now, it gives a message that device temperature too low, can not charge and when I turn it on the battery shows 50% charge when I remove the charger it turns off after a short while. The phone didn't suffer any drop or water damage or any other kind of accident. The phone is not under warranty so, I need to find a way to charge the phone. I have searched for the problem on many forums and some point out to a faulty temperature sensor on the battery and others point to the daughter charging board while some say there's an issue with the motherboard. Is there anyone who could troubleshoot the problem precisely.
Or, Is there a way, to flash a custom kernel which could turn off the temperature sensor on the battery, if it's there.
Also, needed to know that will the problem go away after a battery replacement?
I have wiped cache and data, downgraded the phone from Pie to Oreo and nothing seemed to work. Some people suggested putting it to rest for 24 hours, I also did that, but to no avail.
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Hi, just curious about the update on this one? I've also encountered the same issue on my OP5 and still waiting for the battery replacement I ordered hoping that it is a faulty battery.
I didn't have the low temperature issue but my charging port did start to fail so I replaced it and the battery last month. The hardest part is getting the back off. The screen snaps in much tighter than most phones I've worked on which were glued shut.
I got my parts from E-Trade supply but I never will again. The charging port I got for an iPhone 6 I'm repairing was defective and they would only credit the part and not the $22 in shipping I paid them. They eventually did, but only because I bought several items over the past few years and I started putting up bad reviews on them. Never again.
The parts for the OnePlus 5 were okay although the brand new battery is only at 91% health. The original 16 month old one was 83% still a gain.
Hey brother, did the battery replacement fix the issue?? I have been having the same problem since today morning.
[Update] Was able to bring my OP5 to a local tech who is trusted to fix OnePlus devices but unfortunately the problem on my phone is with the motherboard. Tech already tried replacing the battery as well as the charging port to no avail, so I may have to stick with my OnePlus 5 permanently connected to a power source while I wait for the upgrade(OnePlus 7) to be released.
The same thing with me, I trying now to fix this, but... I can,t
Mobo issue
After almost a month with the local tech, he was able to order a spare part for the issue with my OP5 motherboard. Fingers crossed hoping that it will be fixed within this week, it already cost me $100 :crying: I'll update on which part needs to be replaced if the issue is with the motherboard itself.
aanishjangra said:
Hey brother, did the battery replacement fix the issue?? I have been having the same problem since today morning.
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[UPDATE] A Battery replacement by OnePlus solved my problem. It also fixed certain other issues I was having like 3hr SOT, random shutdowns before reaching 0% etc. Cost me ₹1600 (around $22.5)
Jhem OP5 said:
After almost a month with the local tech, he was able to order a spare part for the issue with my OP5 motherboard. Fingers crossed hoping that it will be fixed within this week, it already cost me $100 :crying: I'll update on which part needs to be replaced if the issue is with the motherboard itself.
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Good luck. I hope your issue gets fixed soon
Man I paid about the same for the battery and replaced it myself. But at least I didn't have to send it away. Unfortunately my only other phone (HTC one M8) doesn't work on my carrier.
[Update] My OP5's alive and kicking again. It cost me $40 for the board to be fixed, $60 for the front glass replacement.
Here's the pic of what was replaced on the motherboard
Sad to hear this is still going on with OnePlus phones. I had this problem with my 3T. Replaced everything, except the motherboard. I'm figuring it's that, but at this point I don't care. A replacement is anywhere from $80 to $150. You could buy a new 3T outright for that price.