Hey guys, I have a "little" problem . I was downgrading My Galaxy A5 (SM-A500FU) to 4.4.4 from 5.0.2 and somehow the result was hard bricked phone ? I have done a few downgrades before on the same phone with the same ODIN files and everything was fine, but now it wasn't, still searching the reason why. But that's not important now. Important is that my phone is in warranty. My phone wasn't rooted and Knox state was always 0x0 after every ODIN procedure. I always flashed with stock ROM from sammobile. About the warranty, my provider accepted the phone for repairing, but I'm confused will they fix it or return it as non-warranty-allowed actions like downgrading and ODIN manipulations. What do you think ? Thanks and sorry for my low english. :angel:
Please look in question answer for my thread about my repair, knox 1/0 no problem here, lol.
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-CALIBAN666- said:
Please look in question answer for my thread about my repair, knox 1/0 no problem here, lol.
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Click to collapse
Dude let me tell you my experience... I had my phone taken in and it was clearly warranty void.. But i told them everything ,but not the part i was messing with kernels and recoverys, so they didnt check for the knox logs ... they just changed my mobo.. it was in warranty as well.. If you told them that you indeed downgraded then i guess there's a slight chance that they won't fix it.
Hope you don't have to pay for anything good luck
XperiaNoobie said:
Dude let me tell you my experience... I had my phone taken in and it was clearly warranty void.. But i told them everything ,but not the part i was messing with kernels and recoverys, so they didnt check for the knox logs ... they just changed my mobo.. it was in warranty as well.. If you told them that you indeed downgraded then i guess there's a slight chance that they won't fix it.
Hope you don't have to pay for anything good luck
Click to expand...
Click to collapse
No, I didn't. I told them only that I put my phone to charge and when I checked it after 15 min I only had black screen and no reaction at all whatever I do.
MrYoan said:
No, I didn't. I told them only that I put my phone to charge and when I checked it after 15 min I only had black screen and no reaction at all whatever I do.
Click to expand...
Click to collapse
Then i guess you are cool. Good Luck
Ok, the results: I got my phone back without any problems, as far as I know the whole motherboard is replaced. But I have another question: Can I remove this notification about this software update (which was the reason to reinstall my phone, it completely buged my phone, now I don't want to do the same mistake) ? It's very annoying. Pics:
1. http://i.imgur.com/2lHfu0p.png
2. http://i.imgur.com/d8ftSCZ.png
XperiaNoobie said:
Dude let me tell you my experience... I had my phone taken in and it was clearly warranty void.. But i told them everything ,but not the part i was messing with kernels and recoverys, so they didnt check for the knox logs ... they just changed my mobo.. it was in warranty as well.. If you told them that you indeed downgraded then i guess there's a slight chance that they won't fix it.
Hope you don't have to pay for anything good luck
Click to expand...
Click to collapse
I never told them what ive done before the camera was broken, i only reported the error and thats all, 8 days later my phone was back with new camera, all runs perfect, in germany you loose waranty only when its 100% sure that the software you have installed the reason is that your phone is broken. In 99% its not software related so it was no problem.
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Related
Hello everyone,
Down below you will see the attachments, it's from my phone Samsung Galaxy S4 GT-I9500. I still have problem with it... can't make any call... though the easiest solution that Samsung service told me is to change the board, but...paying 200 US.Dollars is not a happy moment I think...so, I just wanna make sure that there is no other solution for this problem... so please, give me some more info...
The phone is root now... on stock firmware, can connect to WiFi but can't make any call... will pop-up "Not registered on network" the Samsung technician told me that one of the shop that I sent my phone to repair must have erased the EFS from my phone. He said in that EFS there's a thing he call "CAL" which can make the phone can make call normally. I'm not sure what this "CAL" is and I don't know if there's anything can build new "CAL" for my phone...
I searched on my phone and found this "cal_data.bin" in folder data with RootExplorer... which I really don't know what it is... is it something relevant to the "CAL" the Samsung guy told me???...
If you know what this means please, share with me... Thank you so much for your interests. :good:
Best regards,
Angel S.
Have you tried a stock ROM? Or on what ROM are you on?
What I suggest (if everything else fails) is to install a stock ROM (maybe use Triangle Away to clear all signs of 'underground' installs), and send the phone for repair. I don't see why they ask you to pay, as the phone should be in warranty..
okty2k said:
Have you tried a stock ROM? Or on what ROM are you on?
What I suggest (if everything else fails) is to install a stock ROM (maybe use Triangle Away to clear all signs of 'underground' installs), and send the phone for repair. I don't see why they ask you to pay, as the phone should be in warranty..
Click to expand...
Click to collapse
Dude 9500 has no triangle away and his phone is rooted, so obviously he must pay because no warranty left
Sent from my iPotato
You are right, I did not knew 9500 has no working TA.
Anyway, as far as I know, if you download and install any official firmware, this will reset the binary counter. You can find your exact firmware on sammobile.com
okty2k said:
You are right, I did not knew 9500 has no working TA.
Anyway, as far as I know, if you download and install any official firmware, this will reset the binary counter. You can find your exact firmware on sammobile.com
Click to expand...
Click to collapse
Its reset the device status from custom the official, but sadly samsung has an binary counter reader to read the hidden partition that an end user can't read ~_~
Sent from my iPotato
end of story then...
Well, just like that... So, my phone is not in warranty... means I have to pay if there is really no solution...
Now... anyone has some idea to save my money??...
Hi there everyone. I just wanted to share my experience in regaining my voided warranty. Not too long ago, I had attempted rooting my galaxy s4 I9500 for the first time, it had been a successful root and went ahead with flashing a custom rom which had also been successful.
Now this is where I went wrong, being the first time I had ever attempted these things, I got rather excited and went a little too far without reading carefully and attempted installing a ROM from the I9505 section and the required gapps. As you can imagine, my device blacked out. At this point I started freaking out and decided to go to the Samsung care center not far from me. I explained what I had done and the technician informed me that I had lost my warranty but not to worry it could be restored.
I was told to give him an hour and when I returned I received my device with the stock firmware installed and a note informing me that my warranty had been given back to me. Here are the screens to prove it.
So for $15 I had my device restored to original factory settings and an intact warranty in writing from Samsung.
Where do you live?
VALYYYY said:
Where do you live?
Click to expand...
Click to collapse
Durban, South Africa.
Authed said:
Durban, South Africa.
Click to expand...
Click to collapse
Nice to know thanks .
Authed said:
Hi there everyone. I just wanted to share my experience in regaining my voided warranty. Not too long ago, I had attempted rooting my galaxy s4 I9500 for the first time, it had been a successful root and went ahead with flashing a custom rom which had also been successful.
Now this is where I went wrong, being the first time I had ever attempted these things, I got rather excited and went a little too far without reading carefully and attempted installing a ROM from the I9505 section and the required gapps. As you can imagine, my device blacked out. At this point I started freaking out and decided to go to the Samsung care center not far from me. I explained what I had done and the technician informed me that I had lost my warranty but not to worry it could be restored.
I was told to give him an hour and when I returned I received my device with the stock firmware installed and a note informing me that my warranty had been given back to me. Here are the screens to prove it.
So for $15 I had my device restored to original factory settings and an intact warranty in writing from Samsung.
Click to expand...
Click to collapse
No offence but the total in the second pic looks like 171 ????
How it is possible ??? Good anyway !
hypergamer1231 said:
No offence but the total in the second pic looks like 171 ????
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Click to collapse
He converted Rands to Dollar .
syedej123 said:
How it is possible ??? Good anyway !
Click to expand...
Click to collapse
No idea bud. Just sharing my experience.
Anakha56 said:
He converted Rands to Dollar .
Click to expand...
Click to collapse
Yeah This happened on the 2 of September. I'm not sure why it didn't occur to me to share this sooner. I should have. Hope this helps anyone.
Ohhh ok got it good stuff
Sent from my GT-I9500 using Tapatalk
Hi,
So I have this very much annoying problem which I have made a thread about it before and it's that I have always to choose either to use Touchwiz Home or Touchwiz easy home or knox, and even though I always choose Touchwiz home and make sure to check ALWAYS, it will come back asking me the same question when I hit home button.
The only solution to this problem was to reset the phone which helps, but the problem will appear again after few days or weeks.
I called Samsung Support and I spoke to a very nice person and I was told that the cause of this problem has to do with the kernel and some corrupted files there.
He said, my only solution is to change the motherboard, because if they put a new software, the problem will come back and the cost of the motherboard is 90% of the device value and since my phone was rooted before, I will have to pay the full price.
I told the guy that in status it shows now original and not custom, is there is a way that they can find out that my phone was once rooted before? He said yes, they will find it out because there is something that will show them history of the phone, something like that.
My question is, how can I clean up those files, how can I trick Samsung into thinking that my phone was never rooted before.
Thanks a lot guys in advance
clouds73 said:
Hi,
So I have this very much annoying problem which I have made a thread about it before and it's that I have always to choose either to use Touchwiz Home or Touchwiz easy home or knox, and even though I always choose Touchwiz home and make sure to check ALWAYS, it will come back asking me the same question when I hit home button.
The only solution to this problem was to reset the phone which helps, but the problem will appear again after few days or weeks.
I called Samsung Support and I spoke to a very nice person and I was told that the cause of this problem has to do with the kernel and some corrupted files there.
He said, my only solution is to change the motherboard, because if they put a new software, the problem will come back and the cost of the motherboard is 90% of the device value and since my phone was rooted before, I will have to pay the full price.
I told the guy that in status it shows now original and not custom, is there is a way that they can find out that my phone was once rooted before? He said yes, they will find it out because there is something that will show them history of the phone, something like that.
My question is, how can I clean up those files, how can I trick Samsung into thinking that my phone was never rooted before.
Thanks a lot guys in advance
Click to expand...
Click to collapse
just clear ur binary using triangle away(by chainfire)
if u have Knox,well,bad luck,there is not a way yet to reset it..
To check Knox,go to download mode,there should be something like Knox warranty there...
Or,if u ever installed samsung's 4.3 update u will have Knox..
if u have Knox and its tripped,install a custom rom and enjoy.
btw,be confident in front of Samsung care executives,they will most likely try to convince that u did mess up and u will have to pay.they did this to me,but at end they had to take my phone under full warranty...
Sent from my GT-I9500
anu.cool said:
just clear ur binary using triangle away(by chainfire)
if u have Knox,well,bad luck,there is not a way yet to reset it..
To check Knox,go to download mode,there should be something like Knox warranty there...
Or,if u ever installed samsung's 4.3 update u will have Knox..
if u have Knox and its tripped,install a custom rom and enjoy.
btw,be confident in front of Samsung care executives,they will most likely try to convince that u did mess up and u will have to pay.they did this to me,but at end they had to take my phone under full warranty...
Sent from my GT-I9500
Click to expand...
Click to collapse
Thanks man.
Actually just few minutes ago, I found a thread about Triangle away and I did reset that counter. It shows now original.
I'm heading to Samsung services and see what crap they will pull on me now!! hehe
cheers
It all depends if the technician cares or not.In other threads, they say that Samsung use a special cable to reset knox.
theunderling said:
It all depends if the technician cares or not.In other threads, they say that Samsung use a special cable to reset knox.
Click to expand...
Click to collapse
Talking about knox, I really don't know if it's official or not!!
Can you tell from the photo attached?
Knox warranty void: 0x1
So it is tripped and the warranty is void
Gesendet von meinem GT-I9505 mit Tapatalk
clouds73 said:
Talking about knox, I really don't know if it's official or not!!
Can you tell from the photo attached?
Click to expand...
Click to collapse
You already void your warranty .... It shows Knox warranty Void 0x1 and you might end up paying them for repair. But if your country is part of EU .. then no need to worry about Knox crap.
It all comes down to Samsung warranty policy and your countrys consumer laws; and if Samsung cares about it.
Youll soon find out lol.
how about if I downgrade to 4.2.2? There was no knox back then.
Is it possible?
A downgrade is not possible afaik
Gesendet von meinem GT-I9505 mit Tapatalk
Hi all
I bought a new samsung S4 i9505 ---without guaranty---
2 days ago the device started restarting and the sound goes dead and there can't be anything to make the device produce any sound neither from the front speaker nor from the main speaker nor even the headphones !!
I did a hard reset and voila -or i thought so- the device finally worked fine completely , until after about an hour when it started freaking out and not responding and the sound went dead again , restarting the device only sent it to a boot loop !
Finally today i installed a complete system using ODIN and it worked fine again for only an hour and then it went to the boot loop
I plugged the phone to the charger and powered it on and it worked smoothly but with no sound at all again :X
So can any guy help me sort this problem out please
Thanks in advance
you mean you bought a used samsung s4 with no warranty? and this is a wrong thread. it should be moved to q&a forum
No , it is new just without warranty
ryanperez said:
you mean you bought a used samsung s4 with no warranty? and this is a wrong thread. it should be moved to q&a forum
Click to expand...
Click to collapse
raoufn1984 said:
No , it is new just without warranty
Click to expand...
Click to collapse
Stores usually offer warranty.
So there's something odd at the middle.
Maybe you bought it from some dealer on the street..and those usually never sell you anything good.
Well the store did give me a warranty but only for software issues , and he said this must be a hardware issue.
So is this true ?
GDReaper said:
Stores usually offer warranty.
So there's something odd at the middle.
Maybe you bought it from some dealer on the street..and those usually never sell you anything good.
Click to expand...
Click to collapse
raoufn1984 said:
Well the store did give me a warranty but only for software issues , and he said this must be a hardware issue.
So is this true ?
Click to expand...
Click to collapse
When did you buy it actually buy it?
I am in turkey , and i bought it from a small mobile shop
Anyway , is there a way to fix it ?
GDReaper said:
When did you buy it actually buy it?
Click to expand...
Click to collapse
flash with odin using pit file
raoufn1984 said:
I am in turkey , and i bought it from a small mobile shop
Anyway , is there a way to fix it ?
Click to expand...
Click to collapse
I asked WHEN, not WHERE.
When is time related. Where is location related.
Also, warranties usually are all-rounders. Meaning they offer service to software and hardware related issues.
So why did they offer only software?
Anyway. If it is hardware related then there is nothing you can do, except to change the parts.
LOL
My bad , i read it like where , and was like what difference does it make where i got it , my mistake
anyway as i said it is not a big firm or anything like that is just a small shop only providing software warranties
and as i said in the first post i got it about a month ago
i will try flashing with pit file
thanks for the advice
GDReaper said:
I asked WHEN, not WHERE.
When is time related. Where is location related.
Also, warranties usually are all-rounders. Meaning they offer service to software and hardware related issues.
So why did they offer only software?
Anyway. If it is hardware related then there is nothing you can do, except to change the parts.
Click to expand...
Click to collapse
raoufn1984 said:
LOL
My bad , i read it like where , and was like what difference does it make where i got it , my mistake
anyway as i said it is not a big firm or anything like that is just a small shop only providing software warranties
and as i said in the first post i got it about a month ago
i will try flashing with pit file
thanks for the advice
Click to expand...
Click to collapse
Didn't see that info
Anyway. What I am trying to say is that maybe they knew about the phone having issues and that's why they offered only software warranty (A bit paranoic, I know)
once the phone boots up try dialing *#0*# and let us know how that goes. This MAY be a kernel issue. happens when they probably have given you an S4 with a different model number, with a different firmware flashed. (sometimes i9505 vs. i9515 due to different chips) What is the model number shown in the download mode? i9505? And Knox Status?
The service tests all OK except both speaker tests
The download mode shows i9505
i don't know what this Knox is
TheAwesomeBit said:
once the phone boots up try dialing *#0*# and let us know how that goes. This MAY be a kernel issue. happens when they probably have given you an S4 with a different model number, with a different firmware flashed. (sometimes i9505 vs. i9515 due to different chips) What is the model number shown in the download mode? i9505? And Knox Status?
Click to expand...
Click to collapse
raoufn1984 said:
The service tests all OK except both speaker tests
The download mode shows i9505
i don't know what this Knox is
Click to expand...
Click to collapse
So your bootloader doesnt say anything about knox? What version of android are you running?
KNOX cernerl lock : 0x0
KNOX warranty void: 0x1
i was on latest jellybean , tried flashing it with odin and the problem didn't go away
tried lollipop and it is just the same
when i turn the phone on it gives the booting sound hangs about a min or tow boots up , sometimes doesn't even complete booting, sometimes the sound stays functional for a few mins then stops sometimes it instantly after the boot stops
could it be some minor issue like battery malfunction maybe ?
or is it a big issue ?
i don't want to take it to samsung and pay the fix if i can fix it my self because i am not good at turkish and they speak so little english that i will not be able to make them understand the problem
TheAwesomeBit said:
So your bootloader doesnt say anything about knox? What version of android are you running?
Click to expand...
Click to collapse
raoufn1984 said:
KNOX cernerl lock : 0x0
KNOX warranty void: 0x1
i was on latest jellybean , tried flashing it with odin and the problem didn't go away
tried lollipop and it is just the same
when i turn the phone on it gives the booting sound hangs about a min or tow boots up , sometimes doesn't even complete booting, sometimes the sound stays functional for a few mins then stops sometimes it instantly after the boot stops
could it be some minor issue like battery malfunction maybe ?
or is it a big issue ?
i don't want to take it to samsung and pay the fix if i can fix it my self because i am not good at turkish and they speak so little english that i will not be able to make them understand the problem
Click to expand...
Click to collapse
did u try wiping and flashing a custom rom?
No , only using odin with original firmwares
TheAwesomeBit said:
did u try wiping and flashing a custom rom?
Click to expand...
Click to collapse
raoufn1984 said:
No , only using odin with original firmwares
Click to expand...
Click to collapse
try installing a custom rom. be sure to wipe and reset.
just tried a custom rom and had the same issue
TheAwesomeBit said:
try installing a custom rom. be sure to wipe and reset.
Click to expand...
Click to collapse
raoufn1984 said:
just tried a custom rom and had the same issue
Click to expand...
Click to collapse
oh, then i have no idea bro. visit a service centre, and dont explain them much, just ask them to check the speaker. make sure to go with a stock rom
Hello world. So thing is... Knox is tripped.. No Samsung stuff is working.. As usual.. But once I've read something that said it can be fixed by changing the mainboard (or whatever it's called). Is that true? If so.. How?
What?
I've tripped Knox on so many Samsung Devices, it should work no problem if you don't flash files wrong on the device.
benjamen50 said:
What?
I've tripped Knox on so many Samsung Devices, it should work no problem if you don't flash files wrong on the device.
Click to expand...
Click to collapse
I know.. What I meant was Samsung pay, Samsung health, and these applications are not working. The phone is okay, working like a charm, but I'm curious if changing the mainboard will fix knox or not.
Well yeah, if you obtain a logic board that hasn't had a custom binary (kernel / root / custom rom) flashed to it.
benjamen50 said:
Well yeah, if you obtain a logic board that hasn't had a custom binary (kernel / root / custom rom) flashed to it.
Click to expand...
Click to collapse
Alright. My phone is still "under warranty" but I don't know if they can fix it or not. Last time the company I bought a phone did repair it, even after the phone was rooted. But I don't know how Samsung does its stuff.. Should I try at them before or change it myself?
GalaxyRSR said:
Alright. My phone is still "under warranty" but I don't know if they can fix it or not. Last time the company I bought a phone did repair it, even after the phone was rooted. But I don't know how Samsung does its stuff.. Should I try at them before or change it myself?
Click to expand...
Click to collapse
They will most likely charge you an out of warranty replacement, though replacement logic boards aren't that expensive in my opinion.
benjamen50 said:
They will most likely charge you an out of warranty replacement, though replacement logic boards aren't that expensive in my opinion.
Click to expand...
Click to collapse
Well.. I'll try.. If that doesn't work well.. I don't know..?