Fingerprint Scanner not working - Nexus 6P Q&A, Help & Troubleshooting

From what I read and seen in videos the 6P has an excellent fingerprint scanner. I've been having a ton of issues so far. Once in while it works but I've only had my phone for a few days and now I cannot get it to work at all. I've deleted profile on Nexus imprint and tried time and again to hold my finger on the button to reset and tried and retried and to no avail. It simply does not like my finger. Could it be I have a lemon of an 6P?
I would appreciate any ideas and thanks in advance....

Does it setup the fingerprint alright? When I do mine I try to change the fingerprint up a bit on each try. I start higher up on the finger and the last swipe is the very tip of my finger pushing up against the sensor. I rarely have to try twice when unlocking after setting it up this way.
---------- Post added at 02:31 AM ---------- Previous post was at 02:30 AM ----------
Try different fingers. If it still doesn't work, try a factory reset. If it still doesn't work, call Google and get a new one lol that's the best advice I've got

Related

[Q] HTC HD2 Touch Screen not working!!

So recently my HTC HD2 touch screen has been working on and off.. Sometimes it would work and sometimes it dosen't?? I have searched on Google for help but everyone gets different answers on how to fix it. Some say its a hardware problem, others say it is a Rom thing, and most say just send it back to HTC or your provider to get it fixed. But I dont have a warranty on mine anymore, and I live in Canada & use rogers, so they don't carry the phone?? So I am really stuck and have thought of a couple solutions but would like to ask you XDA forum people if it has worked for you??
I was thinking mine is a digitizer problem so I post some pics here to ask if anyone else gets these problems? and if so how it might be fixed
I also thought of buying a new Digitizer from ebay and replacing mine?? has anybody that and been successful with that??
http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=350480051781&category=43304&_trksid=p5197.c0.m619
Thank You for reading and taking your time to help me
The pictures at the bottom if you notice the opinion menu should not have a selected silent mode when I haven't pressed it. and the home screen should not have the light blue button lite up because I haven't pressed it?? (its in the corner of the screen) and the last pic if i am correct the "turn on usb storage" should not be blue it should be white since i haven't clicked it..
Did you find a solution to your problem? The same thing happened to my sisters phone just recently. Did replacing the digitizer work for you? Somewhere I read that pressing the end button hard enough to 'nudge' the digitizer (which is located under the end button) fixes the issue. For how long and how much truth is in that? I don't know haven't tried it.
hey!
i had the same exact problem, my htc suddenly stopped working (touchscreen) and it was weird because I never spilled any water on it, so I tried what you said, pushing hard the red button and it worked! at least it worked for me
pressing hard on the end button works for me
Hi thanks for the tip. this works for me for now...
wonder is this a sign that it is going to wear off soon.
CRAZY!!!! It worked!
Wow! Thanks alot for the tip, screen fixed again..
Where id this red button?
I think it is or POWER button or red small restart button under battery cover.
kubekpop said:
I think it is or POWER button or red small restart button under battery cover.
Click to expand...
Click to collapse
its the red end call/ power off button
and the suggestions above work perfectly cause i have that problem
it worked!!!!
At first this sulotion seem like a joke...but it WORKED!!!!...
But for me pressing hard enough is not hard enough..so i press using my teeth..like bite it ...
And it worked...
i had this problem today
i stripped the phone down and the flex cable was not connected properly so i pushed it all the way in and now the screen is fully working,
only bad thing is that i snapped the volume flex cable so now i cant navigate through magldr ???
ex5dream said:
At first this sulotion seem like a joke...but it WORKED!!!!...
But for me pressing hard enough is not hard enough..so i press using my teeth..like bite it ...
And it worked...
Click to expand...
Click to collapse
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
---------- Post added at 05:24 PM ---------- Previous post was at 04:54 PM ----------
TrevorMcCauley said:
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
Click to expand...
Click to collapse
Okay, I might have gotten excited too soon. Cause now the touch screen is on and off working...I don't know what to do. I don't want a ****ty new phone. I want my beloved HD2.
it worked for me too...awesome thanks yall
EDIT: worked temporarily for me, touchscreen stopped working after few minutes
Mine is on/off working but I've found that screen works as long as end button is not used, when I use the red button I have to wait until it sleeps to wake it with any other button instead. Maybe a couple of times before finally get it to work.
Don't know if its related. Thanks in advance.
Sent from my HTC Glacier using xda premium
TrevorMcCauley said:
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
---------- Post added at 05:24 PM ---------- Previous post was at 04:54 PM ----------
Okay, I might have gotten excited too soon. Cause now the touch screen is on and off working...I don't know what to do. I don't want a ****ty new phone. I want my beloved HD2.
Click to expand...
Click to collapse
For everyone with this problem, It means that your hard buttons are wearing out, getting sticky. Its like if the esc key on a keyboard gets stuck, nothing can be done because it keeps esc'ing, well the same applies here on the HD2. Sh*t happens. Sorry.
I love this forum
I LOVE U ALL
COZ UMKE MY PHONE COMES ALIVE , & ME 2
THANK U ALL SOOOOOOOOOOOOO MUCH
thank you for above information
Thanks a lot, htc hd2 is in live again!
Thanks a lot, Htc hd2 is in live again!
After experiencing the same issue, I was also ready to buy new one, maybe Htc Desire HD.
I was running MIUI GB, I done hard reset several times, I downgrade the phone to W6,5, but nothing Happen, I went to HTC but the phone wasn't anymore under waranty and they ask me €240.00 to fix it, then I decide to change by myself the touch screen + Digitizer €45.00 average on Ebay, and/or keypad key button flex ribbon cable parts €7.00 average on Ebay.
And then waiting for the parts I'd just install Screen off an d Lock Apkdecided to don't use anymore the power red button until that I saw this thread. To simple to be true, but I tried, and it works, not every time but most of the time.
So it is just to change the keypad key button flex ribbon cable parts €7.00 average on Ebay.
Thanks again to all of you.
Screen Issues
My screen froze up occasionally as well. Seemed like more of a software issue rather than hardware; however, when I replaced the screen it went away completely.
cannot beleive it worked
pushed really hard on tghe call end button and now the key touchscreen works. God bless the internet.

[Q] "Slide to Power Off" not working

I have the latest mango working on my HD2. Loving it, but I'd like to power down my phone on occasion. When I hold the power button down, I get the window that says "slide down to power off". When I attempt to slide it down, it doesn't respond. Anyone else experiencing this? Or does anyone know how to shut down the phone besides opening it and removing the battery?
There's no other way as far as I know...
But you can try to make a hardreset (they often fix some issues) or use a different storage card as slow cards can cause a lot of strange issues.
Hey, found somthing that might interest you:
http://forum.xda-developers.com/showthread.php?t=1006331
He's talking about being able to shutdown the system view native code. Download the test app, there's maybe a shutdown test.
My HD2 started doing this yesterday. No indication this would happen either. After I unsuccessfully attempt sliding to shut down the hard buttons (green call / home / back / windows / red power) still work, but I am unable to use any of the tiles. I have to press the (red) power button a few times until it will allow me to unlock the phone and use the tiles. The last two apps I installed before this occurred were What's App and Microsoft Unit Converter. I uninstalled both and nothing changed. I was on 7720 and then updated to 7740 and the SP1 update provided. This didn't change the behavior either. Any one with a clue on how to fix this, please assist.
The only time it has allowed me to slide to shut down is when the battery was completely drained and it warned me to charge the phone or it would shut down. Otherwise I have to pull the battery to shut down.
This did make me realize an instant reset / shut down application would be nice.
I had this same issue occur about a week & a half ago. It only got worse. It's probably a broken digitizer. It's been happening a lot lately to HD2 owners. I'm taking mine in tomorrow to get fixed. Check around, I found a place to do it for $50. Or if you feel comfortable changing it yourself, you can order them for around $20 on Amazon. Or if you have insurance, you can get it fixed by HTC.
I am hoping it is not the digitizer as I don't have anyone to fix it for a low cost locally and after watching the process on youtube, do not really want to try it myself.
I had the same issue after SP1,
I reflashed just yesterday my phone again to 7740. Now everything is working perfect now. I will wait for the SP1.5 .
This happened to me too....a warning sign my digitiser was about to go
---------- Post added at 01:00 PM ---------- Previous post was at 12:57 PM ----------
This happened twice within a year so it really worries me that it will happen again. Especially as warranties are running out
assangflexx said:
I had the same issue after SP1,
I reflashed just yesterday my phone again to 7740. Now everything is working perfect now. I will wait for the SP1.5 .
Click to expand...
Click to collapse
Worked like a charm. Thank you.
One odd tid bit. When I ran the update it said it was unsuccessful. Remember I was already on 7740. It still worked though!

HELP MY S4 i9505 is always showing up the galaxy logo but doesn't boot

i woke up this morning and noticed that my phone was off. i tried to switch it on but nothing happened i tried pulling out the battery then it shows the logo for around 2 - 4 seconds then shows a black screen ( i think it shutsdown ) i pressed the power button hoping it would turn on but did not. it only turns on when i pull out the battery again and put it back in.
i tried going to the recovery and download mode but shuts the screen off after 2 seconds of booting. need help guys anyone had the same problem?
Sounds a lot like your power button is malfunctioning.
Pwnycorn said:
Sounds a lot like your power button is malfunctioning.
Click to expand...
Click to collapse
just bought one and replaced the button but problem is still there :crying::crying::crying:
Daniel Tejano said:
just bought one and replaced the button but problem is still there :crying::crying::crying:
Click to expand...
Click to collapse
Your phone shouldn't turn on by itself when you put the battery inside. Trust me, I tried.
In normal conditions, you put the battery in and nothing happens until you press the power button.
In abnormal conditions, such as yours, you put the battery in and it turns on by itself. That means there's some problem with the power button circuits.
I would also try a different battery though.
I suggest you try to root it and then flash cyanogyn mod into it. There are many guides online. I can help you if you need it.
---------- Post added at 10:08 PM ---------- Previous post was at 10:04 PM ----------
I think your phone is boot looping. Mine did it just a few days ago and I fixed it by rooting it and flashing cyanogyn mod and now it works like a gem! I am using it right now in fact! This should work for you as well.
---------- Post added at 10:13 PM ---------- Previous post was at 10:08 PM ----------
You need to do a few things before you root but I can tell you
---------- Post added at 10:18 PM ---------- Previous post was at 10:13 PM ----------
First, you have to remove the battery, hold volume,home, and power button to get to odin mode.
PhoenixGirl said:
I suggest you try to root it and then flash cyanogyn mod into it. There are many guides online. I can help you if you need it.
---------- Post added at 10:08 PM ---------- Previous post was at 10:04 PM ----------
I think your phone is boot looping. Mine did it just a few days ago and I fixed it by rooting it and flashing cyanogyn mod and now it works like a gem! I am using it right now in fact! This should work for you as well.
Click to expand...
Click to collapse
This is a very basic explanation. From what I see when the battery is put in the phone turns on automatically. But it's a start, hence my thanking it.
Anyway, try holding down the Odin mode key combination (Vol down + home + power) as you put the battery in. If that doesn't work, try not using the power key. Get back to me so I can help

Fingerprint sensor stops working

The fingerprint works as expected but a few times a day it stops working completely. I just have to wait an hour or so and it works again. When i put on the fingerprint sensor the right finger it doesnt even vibrate but when i put on it the wrong finger it vibrates
vozilo said:
The fingerprint works as expected but a few times a day it stops working completely. I just have to wait an hour or so and it works again. When i put on the fingerprint sensor the right finger it doesnt even vibrate but when i put on it the wrong finger it vibrates
Click to expand...
Click to collapse
Maybe try adding your fingerprint again.. If that doesn't work maybe a factory reset will?:silly:
maartenw8 said:
Maybe try adding your fingerprint again.. If that doesn't work maybe a factory reset will?:silly:
Click to expand...
Click to collapse
None of that works, tried it many times. Thanks for the reply
vozilo said:
None of that works, tried it many times. Thanks for the reply
Click to expand...
Click to collapse
Do you still have your warranty? Maybe you could return your phone for a repair.
maartenw8 said:
Do you still have your warranty? Maybe you could return your phone for a repair.
Click to expand...
Click to collapse
I did open the phone just to see if the sensor is properly connected
vozilo said:
I did open the phone just to see if the sensor is properly connected
Click to expand...
Click to collapse
The vibration when you put on the wrong finger, does that work all the time?
---------- Post added at 10:02 AM ---------- Previous post was at 10:00 AM ----------
vozilo said:
I did open the phone just to see if the sensor is properly connected
Click to expand...
Click to collapse
I would say it's a bad fingerprint scanner, but the fact that it doesn't vibrate with the enrolled for her but it does with the wrong one, indicates it works.. This leads more to a software problem rather then a hardware one..
maartenw8 said:
The vibration when you put on the wrong finger, does that work all the time?
---------- Post added at 10:02 AM ---------- Previous post was at 10:00 AM ----------
I would say it's a bad fingerprint scanner, but the fact that it doesn't vibrate with the enrolled for her but it does with the wrong one, indicates it works.. This leads more to a software problem rather then a hardware one..
Click to expand...
Click to collapse
It does work all the time with the wrong one yes

Fingerprint scanner erratic

The fingerprint scanner on my Essential phone several weeks ago started operating very erratically. I sometimes have to put my finger to the scanner four or five times to get it to work. Sometimes it won't work at all. This happens with the two separate fingerprints that I have stored. And, yes, my hands are clean, as is the fingerprint scanner.
When my phone was new, the scanner recognized my fingerprint on the first touch every time. I have rescanned my fingerprints several times, but it doesn't help.
What would cause the scanner to have trouble recognizing my fingerprint(s)?
Well, a dirty fingerprint scanner was going to be my guess because that's what happens to me, but you already checked that.
Have you tried resetting you fingerprints? Computing is not an exact science, maybe this will help.
A factory reset would be my next try. OTA's tend to slowly break things.
If this does not help, I don't know what could be wrong software-wise.
Porpet said:
Well, a dirty fingerprint scanner was going to be my guess because that's what happens to me, but you already checked that.
Have you tried resetting you fingerprints? Computing is not an exact science, maybe this will help.
A factory reset would be my next try. OTA's tend to slowly break things.
If this does not help, I don't know what could be wrong software-wise.
Click to expand...
Click to collapse
I have done ALL the things you have suggested. Sometimes the scanner won't read my fingerprints at all.
Well, I poured all my knowledge in the previous post.
For the factory reset, did you use the recovery for it or did you reflashed the fastboot zip from Essential? Because if there's any corruption in your system image, reflashing would be better.
You should try to log what happens when you use the fingerprint scanner. As far as I know there's two places that could be at fault. The hardware that generates the signal or the gapp responsible for its processing (don't know what is, maybe play store). If there's a signal every time you put your finger, the problem is probably on the google side and should be fixable by someway. If there's no signal when the scanner fails, then it's a hardware problem.
I don't actually know how to log the fingerprint scanner, but you'll probably need root.
I found pressing my finger a little harder fixed the issue! ?

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