Database Users

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

[Q] Touch screen not working on HD2 using Ultimate Droid 3.2.5

I have been using Ultimate Droid 3.2.5 for a couple of months now and a few days ago i pick up my phone to make a call and the screen doesn't respond when I touch the screen. Only the bottom buttons and volume buttons work. At first, if i I play with the buttons at the bottom i can usually get the touch screen to repond. I tried to wipe data/dactory reset and reinstall rom but now I cant even get it to work like before. Only thing I can do now is answer calls and call back the last person that called me. Has anyone else had this problem?PLEASE HELP!!! Thanks!

Did you eventually find out what cause this issues?
I think my phone is behaving similar, I'm using different Android ROMS for quite a while now, and suddenly without any apparent reason the touchscreen isn't responding very often after waking up the screen. It won't happen if the screen is on and the touch screen is working, only after a wakeup..
Sometimes it's just impossible to get it working again, and I'm forced to wait a while until it decides to respond again. It kinda feels like the phone is forgetting to wake or initialize the touchscreen properly.
ROM and Kernel changes didn't solve this so far.
I think the issues originally started with Typhoons CM7 NIGHTLY 3.7.1 / tytung 12.4v3 for me.

Actually I never found out what the problem was. I just flashed it back to stock and had T-Mobile send me another one. That was in May and actually a few days ago it happened to my phone again. So this time they sent me an HD7. It really sicks that they dont have that phone anymore. Cant do sh*t with this HD7!

Same here the Power Button is the problem, you just have to train yourself not to use it. I use Button Savior and Button Remapper. On my second HD2, luckily T-Mobile sent me a HD2, but that was in like March, right before my one year was up.

Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!

tcole said:
Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!
Click to expand...
Click to collapse
Yea I played around with WP7 on the HD2 when it first became avaliable and wasn't really worth the time and trouble it took to get it on there. One month later I went back to NAND and haven't looked back.

Same here! Registering Zune was a problem at first.

Thanks for your quick response! Yeah, seems to be a problem with the end button / flex connector of digitizer
I found another helpful thread about this issue: The Infamous Unresponsive Digitizier Screen Possibly Solved!
Obviously you need to replace the digitizer to fix this problem.
I'm sticking to the solution of not touching the button at all, there are apps to turn off the screen and shutdown the phone. At least waking with any other buttons works most of the time for now, but it's not really a long-term solution.

Wish I would have saw that thread b4 i sent my phone back!!!

[Q] Touchscreen not responding

So for some reason, the last few days the touchscreen on my phone was being super slow, and id have to turn off the screen, then turn it back on multiple times and keep trying to slide it to unlock. I dont know how this started. Ive been using the NexusHD2-Gingerbread V2.9.
Ive tried other ROMs and restored previous backups and nothing is working. The screen is still not responsive. Ive never had this happen before and not sure what else to do. Its just stuck on the lock screen but everything is unresponsive....any ideas???

AEBobby912 said:
So for some reason, the last few days the touchscreen on my phone was being super slow, and id have to turn off the screen, then turn it back on multiple times and keep trying to slide it to unlock. I dont know how this started. Ive been using the NexusHD2-Gingerbread V2.9.
Ive tried other ROMs and restored previous backups and nothing is working. The screen is still not responsive. Ive never had this happen before and not sure what else to do. Its just stuck on the lock screen but everything is unresponsive....any ideas???
Click to expand...
Click to collapse
Unfortunately, your touchscreen digitizer is dying. This is related to the hardkey malfunction. The only thing you can so now is flash back to stock WM Tom and send it back for repair. The phone's touchscreen need to be replaced.
Good luck,
Sent from my HTC HD2 using Tapatalk

Try to install everything from scratch and how it goes.
Sent from my HTC HD2 using XDA App

10507 said:
Unfortunately, your touchscreen digitizer is dying. This is related to the hardkey malfunction. The only thing you can so now is flash back to stock WM Tom and send it back for repair. The phone's touchscreen need to be replaced.
Good luck,
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe

AEBobby912 said:
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe
Click to expand...
Click to collapse
Try using zMooth or Button Savior. This help your hardkey a lot. Since I have zMooth and Button Savior install on my phone, I no longer have to use the hardkey.

AEBobby912 said:
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe
Click to expand...
Click to collapse
for how long (holding of power button) ????
{edit}
!!!!! FIND SOLUTION !!!!!
The digitiZer is under the hangup button. press the button bit hard till it nudges the digitiser a little. it worked for me.
(found it from : http://www.htcphones.net/htc-hd2-problems-with-touchscreen/ )
I'm so cool now!!

I have been living on this solution for almost 2 months now.
However I can't take it anymore not because I am lazy!
but because when sometimes you need to make a quick call or grab that
camera instantly I tend to waste a good 5 minutes trying to make that hardpress on the end key work with the digitizer cable.
My question is, would changing the digitizer work? or is it something else?
Ever noticed that T-Mobile HD2 has soldered digitizer connection to the LCD vs. flex-cable socket in standard Leo?

Is my touchscreen dieing?

I was running an older Paramid version of dunphp's ROM, and right before swtching the ROM my touch screen start to not function. I could not pull the ring up to unlock the screen. I rebooted multiple times. Cleared Dalvik and fixed permissions. It finally worked after attemptiing to unlock it for what seem like abother 500 times.
I was going to change over to his latest Deisre HD ROM anyway. So I did a Task 29, and cleaned and reinstalled everything from scratch. It worked perfectly for about 5 days. Now I am getting the same issue with my touch screen. It just seems to go out. Is this typically what happens when it's about to die?

Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...

cmajewsk said:
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
Click to expand...
Click to collapse
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.

lolkoz said:
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
Click to expand...
Click to collapse
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.

cmajewsk said:
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
Click to expand...
Click to collapse
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.

lolkoz said:
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
Click to expand...
Click to collapse
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.

cmajewsk said:
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
Click to expand...
Click to collapse
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers

lolkoz said:
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
Click to expand...
Click to collapse
How long do you hold the red button? Also, I am pushing down really hard. I didn't know you could get the digitizer replaced...I wonder who would do that (no way would I send it to HTC and wait a month), and how much that costs...?

HTC sends phones back crazy quick. Atleast that's how it was for me. They actually sent it back the day they got it from what I remember. It did take a while though for the phone to arrive to HTC (this depend who and from where you send it though) If your phone still has warranty I seriously recommended you send it yo HTC. Just remember to flash it 100% stock before sending it.
Sent from my HD2 using XDA App

Well believe it or not, after pressing the Red phone off button for an eternity and applying a ton of pressure, it's working. I am sure it won't be for long. I have a shortcut to lock the phone on the screen. So basically your saying I should stay away from hitting the Red phone off button, or else that will kill it again? What about the other hard buttons?
I am in the UAE at present, so it might be better for me to just order a digitizer and do the repair myself. I see there are a lot of YouTube videos on the subject.
Thanks everyone for your help!

Non-responding touch screen

Hi there guys
I am running sensation xl rom 5 months now. I am running custom android roms about two years now so I am not a complete noob.
As I was playing with backgrounds themes etc, just for a new feeling, I installed GO Launcher from market and few themes. I then noticed that the phone was becoming progressively unresponsive. Sometimes I had to press twice or wait and press again. At a point the phone became completely unresponsive. I thought that maybe the launcher did something bad to the rom so I did a clean install of the rom again. The rom was booted normally and when I reached the point were I needed to configure the rom by touching nothing happened.
Up until then I was thinking that there was something wrong with the flashing rom so I flashed another trustworthy NDT MIUI rom that I was using for over 8 months without any problems. However the exctly same thing happend when I reached the point to enter the pin the screen was unresponsive. I even went back to the original win mobile 6.5 rom (eek) but no luck.
The phone has never ever had a drop. It doesn't have a screen protector but it is good as new.
Any ideas?
Do you think that I have to replace the screen?
Please guys help, I love my HD2

It seems that your screen is dying - what is unfortunately typical in HD2. Topic was discussed many times here on xda, look for it. It also happened to me. Replacing the screen is the solution, but first you should try HR, and try to avoid pressing right (hang up) button

rexx87 said:
It seems that your screen is dying - what is unfortunately typical in HD2. Topic was discussed many times here on xda, look for it. It also happened to me. Replacing the screen is the solution, but first you should try HR, and try to avoid pressing right (hang up) button
Click to expand...
Click to collapse
thnx for the reply,
i looked before posting but nothing really helped me. Do you think that it is a coincidence that problems started when i installed the GO launcher?
Also I tried HR but nothing changed

And in the case you will have to change the touchscreen, be careful. Some new and some Chinese touchscreens are not supported by Android's kernel

try pressing alternately and simultaneously the power and call button

The "pressing the power button" trick worked but then stops working and then again and so on....Temporary fix.
I went to the HTC service and they asked 164 euros to change the screen's digitizer. No-way...
Thanx for the replies guys

HD2_TTs said:
The "pressing the power button" trick worked but then stops working and then again and so on....Temporary fix.
I went to the HTC service and they asked 164 euros to change the screen's digitizer. No-way...
Thanx for the replies guys
Click to expand...
Click to collapse
Interested in buying it : PM me if interested too!

bib*oops said:
Interested in buying it : PM me if interested too!
Click to expand...
Click to collapse
you have a pm