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Hey guys,
I recently sent in my N1 for repair because it was randomly rebooting. It's definitely a hardware issue as it occurred on many versions of Froyo, 2.1 and CM. I was under the impression that it was a written rule that rooted = not in warranty. I was already set on the fact that I would likely be paying $200 for a new motherboard.
Spoke to an HTC rep today to see what the status of my repair was and as it turns out she dealt with escalation, aka she was one of the "higher ups".
She informed me that rooted = not in warranty is NOT true. They have 4 checks for their warranty:
1) Physical damage
2) Water damage
3) Tampering with the warranty sealed parts of the phone
4) Testing the phone's integrity with a software "test"
In short, even if your phone is rooted, if it passes test #4, and the problem remains, it is deemed a hardware issue and your phone will be repaired free of charge.
I may be wrong, but this is what the rep told me today. If anyone has any confirmation negating this information, feel free to share.
All I know is that I'm extremely happy about the prospect of saving the $230 or so it would've cost me!
Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App
cmcm said:
Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I don't want to set myself up here, but I'm 99.9999999999% sure that you can only root by unlocking the bootloader (aside from the tricks that have recently become available for us).
So, yes, I was referring to unlocked bootloaders as well. In HTC's sense (no pun intended) I'm sure that by root they imply unlocked bootloader.
Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.
bullyfrog said:
Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.
Click to expand...
Click to collapse
Sorry to hear that. Like I said, this is all from the rep's mouth. I have no idea if she's being truthful, but that's exactly what she said.
Yep i hear you. Anyway you were very fortunate they repaired it FOC for you
Well we're talking about different countries' HTC service centers here. Could be different sets of SOPs.
So users in one country may face fantastic service while users in another are screwed by the service there.
For those of us who ordered the Nexus One on the day it was released (January 5, 2010), we're coming up on one year, which is the period of the original warranty (see http://static.googleusercontent.com...e.com/en/us/googlephone/nexusone-warranty.pdf).
So, if you haven't unlocked your bootloader yet because you didn't want to void the warranty, you may as well do it on January 5th, because your warranty expires then anyway
LOL @ waiting a year to unlock your phone that is specifically distinguished by being unlocked.
Hey, my phone's bootloader is still unlocked you know.
HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?
inneyeseakay said:
HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?
Click to expand...
Click to collapse
My bootloader is locked and I have access to the full potential of my phone...just 10 minutes longer; the time needed to input the adb commands
I'm not willing to unlock my bootloader since my warranty is for a year (bought mine in september this year) and it's covered by my carrier, not by HTC...they will totally refuse any phone that has been unlocked, but won't care if it has been rooted or so (they are too noob to notice anyways )
Time sure does fly when your having fun on XDA. Still able to do everything I need with it locked
I bought mine in May and originally unlocked the bootloader... I highly recommend NOT doing so.
For one, its pointless. You can root and install custom bootloaders/kernels/roms without unlocking the bootloader
Second, you can't go back.
Third, you'll have a huge ugly unlock icon on every boot-up.
Fourth, you can't go back.
Fifth, you'll have a huge ugly unlock icon on every boot-up.
Nuff said.
I did a warranty swap for mine and luckily got a replacement that I am keeping locked (bad headset jack btw).
There is no reason to go back, and the unlock icon looks fine. What a bunch if stupid ass excuses that make zero sense.
Actually I'm not keen on the padlock, and do get tempted to lock mine back up every so often. Functionality wins though.
Mine was shipped January 7th, so the end of my primary warranty is imminent too. And I got two warranty swaps out of it, too.
It turns out I have an extra year of coverage though - yay MBNA Platinum Plus card! But I will have to figure out what is the routine for making use of this coverage. I suspect that device swaps will be out of the question; I'd probably have to send it in for repair and then submit the bill to the insurer.
Another potential snag - I think that in the fine print, to invoke my extended warranty it has to be something that would have been covered under the original warranty. So if I were to unlock the bootloader, and the insurer were to ask HTC, they might get an answer that the original warranty didn't cover my situation.
Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.
player911 said:
Third, you'll have a huge ugly unlock icon on every boot-up.
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Wear it with pride!
Never unlocked it, and I never will. No reason for that.
YoMarK said:
Never unlocked it, and I never will. No reason for that.
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Flashing unreleased versions of Android was a huge plus for me!
mortzz said:
Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.
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+1 to that guy!
mortzz said:
Flashing unreleased versions of Android was a huge plus for me!
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Oh, if your bootloader isnt Unlocked, cant you flash unreleased versions of android, ie upcoming gingerbread?
If i unlocked mine now, would i have to wipe and reflash my current Rom?
I unlocked mine few days after buying mine in February. I just sent mine in a few weeks ago for dust under screen and got a replacement.
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
I do agree with not unlocking the phone since we have the one click root method.
Can anyone give me 5 reasons why unlocking the bootloader should be done? I rooted my phone and can do pretty much everything I think that is needed.
I'm interested to know what else is being missed out on (I'm not being sarcastic, I'm honestly interested!)
The most valid reason: safer flashing of the radio.
Sistum Id said:
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
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Click to collapse
Nope, I sent mine to HTC Repair Center with CM6.1 on it. They sent me a fresh replacement, no additional charges for unlocked bootloader/3rd party ROM/misc scratches/etc...
If I understand correctly we will void our warranty if we root our 32GB Moto X. The owners of the developers model is excempt to this rule. I believe from everything I have read that the software and hardware with these phones are identical. My question is how do you feel about not having the ability to root without losing warranty. I can see reasons both ways good and bad but color difference and a logo that says Developers Eddition should not change things for identical phones in my oppinion.
Interested in seeing what others think and maybe someone has asked Motorola about this?
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
charlie-n said:
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
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Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the differnce. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Derbyman32 said:
Do you know why Motorola would cover one and not the other?
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Click to collapse
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Vivjen said:
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Click to expand...
Click to collapse
Simply flash a replacement logo.bin file from the themes section.
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
Cubfan99 said:
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
Click to expand...
Click to collapse
It does.
Sent from my iPad using Tapatalk
At this point I don't have a need to unlock and root. That said I will probably do it anyway. More than likely after the year warranty is up. For now I'm fine with it.
Sent from my Moto X via Tapatalk
If you have a hardware defect, not always root would mean your warranty 100% voided. I don't know about Motorola, but I had my HTC replaced without any issues before
I always test out the phone for a good week or so before unlocking. Just in case there are any problems.
But, as the previous poster said, unlocking shouldn't prevent them from fixing obvious hardware issues like broken speakers or something else that's a hardware failure.
Read their terms, if you unlock bootloader your warranty is void period. They warn you when you ask for the unlock code, the only exception is DE devices. You have to agree to their terms to get the code. I unlocked mine but it's a DE, I exchanged my custom T Mobile X for the DE during the first Cyber Monday deal.
Sent from my iPad using Tapatalk
Derbyman32 said:
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the difference. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Think about it this way:
Unlocking your bootloader means you can do all sorts of stuff with ur phone's firmware making it very easy to change the way it works and/or brick it and many people do.
Now if unlocking ur bootloader doesn't void ur warranty, then u would have the right to get support and/or get ur phone repaired under warranty in case u mess it up and/or get it bricked. Now put urself in Motorola's shoes, would you be willing to provide support for your customers because they decided to mess up their phone? No. Warranty only covers manufacturing defects, not defects caused by the user such as physically damaging the phone or unlocking the bootloader and messing with the phone's firmware. Unlocking your phone's bootloader will make it very easy to mess up ur phone making the number of people who would have a messed up phone high and Motorola would need more resources to be able to manage and provide support for such a high number of people.
Now in order to keep customers happy, they allowed Dev Edition owners to unlock their bootloader and keep their warranty as a compromise solution. Why? First of all, the Dev Edition is more expensive, which means the number of people that are going to buy it is going to be less. A lower number of people is easier to manage when having to repair or replace phones damaged because of an unlocked bootloader. Moreover, people who are likely to buy a Dev Edition phone would be experienced devs who are less likely to damage their phone because of an unlocked bootloader or who would know how to fix it if they damage it without having to bother Motorola customer support. Again, this narrows down the number to even less.
I hope this explains it, it's all about limiting the number of people who can claim a warranty because of unlocked bootloader to a manageable number.
mschumacher69 said:
First of all, the Dev Edition is more expensive,
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Click to collapse
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
sunnycheeba said:
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
Click to expand...
Click to collapse
Again, it's all down to reducing the number of people that can unlock without voiding the warranty making it easier for them to manage it. It has nothing to do with the phone model or the color of its cover.
Even if they are the exact same phone with the exact same price and the only difference being the color of the cover, lacking color options makes it inconvenient for some people. This means that less people will buy it reducing the number of people who claim a warranty because of a problem related to unlocking the bootloader to a manageable one.
mschumacher69 said:
... It has nothing to do with ... the color of its cover.
...the only difference being the color of the cover, lacking color options makes it inconvenient for some people.
Click to expand...
Click to collapse
Seems like it's all about the color to me.
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Derbyman32 said:
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Click to expand...
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Does Samsung allow unlocking their bootloaders officially?
I would really like to find someone who has successfully done a warranty claim on an unlocked motomaker XT1053. I returned mine after it was unlocked but that was a return, not a warranty claim. I'm on moto x no3 right now for various reasons. First I returned because it was the only way they would honor the price change since I ordered a few hours before the announcement of the cyber deals on that same day. They couldn't cancel building the phone after only a couple hours. They made it right with a coupon and allowed me to return it. I'm regretting saving that money because now its all headache. I got the same color, etc phone after for the cyber monday price... and it came with corrupt flash or something else hardware related. Phone would not successfully boot, even after flashing stock firmware. They did an advanced replacement and now I'm on device no. 3. Thought the phone was perfect, but they put a big nick right by the silver keys of the phone. They really are sloppy when they make these things. I called them and they put a note on my account that I could get a replacement at anytime... indefinitely because of that, but I'm sure it will be voided if I were to unlock the phone. I'm trying to just live with the blemish, but I'm OCD with my devices. Even exchanging to save money, I probably have spent at least $100 on cases and screen protectors.
Is there anyone out there that has successfully done a NON SOFTWARE related warranty claim on an unlocked non-dev (T-Mobile) Moto X?
Rhiannon224 said:
It does.
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I'm definitely going to re-read these terms. Insurance, in which I pay a deductible to replace the device, is not the same as a free replacement due to a factory defect. And if unlocking the bootloader negates my paid insurance... well that's a pretty dirty business practice. It also doesn't seem very enforceable, as I could just drop my phone from a very high distance and successfully file a claim... Let us double check the fine print.
sunnycheeba said:
Seems like it's all about the color to me.
Click to expand...
Click to collapse
That's racist!
I noticed that Motorola updated the language regarding the T-Mobile - no contract Moto X on the Moto Maker site yesterday. What just used to show the T-Mobile logo and "No Contract" when selecting a T-Mobile Moto X, now reads: "GSM Unlocked" in Large font with the T-Mobile logo reduced to a smaller type face. It also says: "Comes with T-Mobile SIM. Use with AT&T and T-Mobile 4G LTE, and Global HSPA"
In the updated Moto X FAQs, T-Mobile is not mentioned as a carrier, the phone is now simply referred to as the "GSM Unlocked" model.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/97692/action/auth
I hope this more un-carrier distinction will have Motorola reconsidering making the XT1053 'GSM Unlocked' model (formally known as the 'T-Mobile - No Contract' model) have the same warranty as the XT1053 Developer Edition, since there is no carrier involvement in either.
Also relating to 'no contract' Motorola phones was a comment made by Motorola CEO Dennis Woodside in his interview with MKBHD last week. When talking about the Cyber Monday sale, Dennis said: "...we learned alot. There's clearly demand for devices that are not tied to a contract, at prices that are reasonable, and I think were gonna listen hard to that, to what the consumer told us on Monday and on Wednesday....". Dennis later goes onto to mention that AT&T was just releasing new wireless plans which include "Bring Your Own Phone" discounts; this is probably the reason for the more generic "GSM Unlocked" moniker been given to the XT1053, since Motorola plan to now market this model to AT&T BYOP customers as well as T-Mobile.
https://www.youtube.com/watch?v=kpqBNn_BfKE&feature=player_detailpage&list=UUBJycsmduvYEL83R_U4JriQ#t=133
I was pretty sure that unlocking the bootloader would NOT void the warrenty. I was however wrong. A few weeks ago I sent in my Nexus 6P for repair since it could not make or recivie phones calls since the day I bought it.
Today I got it back with a note saying the Warranty is now void because of the unlocked bootloader. Not only that they put my IMEI for blacklisting from all Huawei repair centers.
I thought it was well known that you would be safe if you unlocked your bootloader?
They also stated that unlocking the bootloader corrupts and tampers with the mainboard and as a result the device is beyond repair.
Who in the world do I contact about this? This is a huge issue people need to know about.
I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy
Soulfly3 said:
I was under the impression that nearly everyone LOCKS their bootloader before sending it in for repair.
I guess it's not possible in every situation, and I guess Huawei says no dice if it is unlocked. (I cant tell if this was sent to Google or Huawei, but assume Huawei)
Pretty crappy
Click to expand...
Click to collapse
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
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Click to collapse
This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.
Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk
PieOfJustice said:
Yes normally I would have relocked it but I had forgot. Sent to Huawei as Google doesn't do repairs. Still the option to unlock the bootloader is built INTO the phone! It's there as option on every stock Nexus 6P.
It's as dumb as saying launching the stock SMS app voids your warranty.
EDIT: So I've called 4 Huawei reps and 2 of them didn't know if unlocking the bootloader voided the warranty and 2 thought unlocking the bootloader was rooting the device.
On the website is a very very vague warrenty.
This could be anything. Changing the brightness settings modifies the device to display a lower or higher brightness. Where does it start and stop since unlocking the bootloader is available as a stock option with no external tools needed.
Click to expand...
Click to collapse
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
sam razzy said:
Nexus always void warranty. We all know it. Then why did you send the phone without relocking the bootloader. You made it now you suffer. I feel sorry for you.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Nexus always voids warranty? No.
Heisenberg said:
It's nothing at all like saying launching the stock sms app voids your warranty. That's a terrible analogy. Launching the stock sms app doesn't allow you to alter the normal operation of device and flash different partitions with custom software (which may damage the device). And no, the information on their site could not mean anything. It says improper, changing the brightness would very obviously not be improper modification. It's very clear what they mean.
Anyway, it looks as though the issue here is with Huawei, as Google have no issues with the bootloader being unlocked. You really should have locked it before sending it back anyway though, that's standard procedure.
Nexus always voids warranty? No.
Click to expand...
Click to collapse
I accept that. Well I guess I'm stuck then. Lesson to everyone that sending in a device with the bootloader switch in the developer options switched to ON will void your warranty. Stupid mistake but still a stupid reason for rejecting to repair a device that has a manufacturing defect. Always turn that puppy to off.
EDIT: Just wanted to point out that the switch in Dev options is reboot and reset surviving.
That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?
Unless you bought your phone from Huawei directly your warranty is not with them. If you bought from Google Play Store just sort out a return with them - my experience is that they don't ask too many questions. Lock your bootloader this time! If elsewhere (Amazon, Carphone Warehouse, Best Buy) then speak to them.
That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.
That's messed. Just had my phone battery replaced under warranty from an authorized huawei repair center. My carrier sent it out for me, bootloader was unlocked and had custom recovery flashed. Didn't phase them, they just reflashed stock image replaced battery and sent it back to me, no issues. In fact, the bootloader setting came back set to unlockable by default! Can't believe you were treated this way, I'm truly sorry for you. Also, heads up, I work at best buy (the phone department) and I can guarantee you Best Buy does not handle the warranty claims for these devices, or smartphones we sell. Go to carrier or call manufacturer. (Canadian Best Buy policy)
Sent from my Nexus 6P using Tapatalk
If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?
Well a "good news everyone" update.
While the NA Huawei team treated me like garbage over the issue I contacted my Cell Provider and they just sent me a brand spanking new phone on the condition I send mine to them. Very surprised this happened. Thought I was up **** creek.
Turns out they are going to send it back to Huawei themselves and get a refund. :good:
tech_head said:
If you are in the US that violates the Magnuson-Moss Warranty Act.
In the US, "THEY" must prove that what you did caused the issue before they can void the warranty.
OP - Are you in the US?
Click to expand...
Click to collapse
Almost. Canada. They use FutureTel over here.
jeebuspwnz said:
That sucks. I remember when my Nexus 7 just straight up died one day and I had to send it in for repair. Since it died and was unusable, I was unable to re-lock the bootloader. When I called support, I told them that "no, I had not rooted or tampered with the device". It all worked out and I got a new one. In your case, you definitely should have locked that bootloader...but really, that's pretty effed up for them to deny warranty on what sounds like a hardware issue. That said, why did you unlock and mod your device that didn't EVER work?
Click to expand...
Click to collapse
Couldn't wait. Flash junkie.
squall458 said:
That sucks OP. Did you try a factory reset to fix your call issue? maybe if you can fix it you wont need to send it in for repairs.
Click to expand...
Click to collapse
I tried everything. Even attempted every single factory image too. Sending it in is a last resort.
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.
khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
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pay the money to get your phone back, then open a dispute with your credit card company.
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
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I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
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Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.
Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!
Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)
So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
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I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
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That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
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2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Thanks again TycerX for pointing out that thread, it really helped.
khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
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I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
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How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
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It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
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Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
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Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
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I'm sure it was because I complained and had a pending case with resolver at the time.
Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.