Database Users

Dead pixel warranty?

This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**

SS2006 said:
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
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Click to collapse
eesh sorry to hear that.
Your two options are...
1. Claim warranty exchange without telling them it's unlocked. I've read some cases of people getting away with this. My only concern with his is that I'm afraid someone at HTC will charge me for a motherboard replacement on the old phone once they find out it's unlocked. But again some people have gotten away with it.
2. Be honest and tell them it's unlocked...which is what I did BUT it was a very long battle with HTC to get my phone under warranty. They automatically will try to charge you $196 to replace the motherboard because of the unlocked bootloader. A new motherboard technically puts you back under warranty but at the cost of $196. I had to start a case with a better business bureau and after about a month of fighting on the phone on daily calls they finally sent me a new phone without even telling me they were. I guess their way of telling me to shut the hell up.
Unfortunately, there's no way to relock your bootloader. And because of my horrid experience I never unlocked my second Nexus. I'm glad I didn't cause my power button broke a few days ago and the warranty exchange was a lot easier with a locked bootloader.
Good luck.

Some people with unlocked bootloaders have had better luck conacting google about the warranty exchange. There's a thread around here where someone details the process.
That is big/bright! I had a defective pixel and it was way smaller than that. That looks almost like a cluster of them.

If you had tmobile I would say file a lost phone claim if you had the insurance on it.
Since paying 130 is cheaper than 200 lol.
Like the 2nd poster said, just call and don't tell em and see what happens.

For all owners of the T-Mobile 32GB MotoMaker phones

If I understand correctly we will void our warranty if we root our 32GB Moto X. The owners of the developers model is excempt to this rule. I believe from everything I have read that the software and hardware with these phones are identical. My question is how do you feel about not having the ability to root without losing warranty. I can see reasons both ways good and bad but color difference and a logo that says Developers Eddition should not change things for identical phones in my oppinion.
Interested in seeing what others think and maybe someone has asked Motorola about this?

If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app

charlie-n said:
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
Click to expand...
Click to collapse
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the differnce. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?

Derbyman32 said:
Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)

Vivjen said:
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Click to expand...
Click to collapse
Simply flash a replacement logo.bin file from the themes section.

Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro

Cubfan99 said:
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
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Click to collapse
It does.
Sent from my iPad using Tapatalk

At this point I don't have a need to unlock and root. That said I will probably do it anyway. More than likely after the year warranty is up. For now I'm fine with it.
Sent from my Moto X via Tapatalk

If you have a hardware defect, not always root would mean your warranty 100% voided. I don't know about Motorola, but I had my HTC replaced without any issues before

I always test out the phone for a good week or so before unlocking. Just in case there are any problems.
But, as the previous poster said, unlocking shouldn't prevent them from fixing obvious hardware issues like broken speakers or something else that's a hardware failure.

Read their terms, if you unlock bootloader your warranty is void period. They warn you when you ask for the unlock code, the only exception is DE devices. You have to agree to their terms to get the code. I unlocked mine but it's a DE, I exchanged my custom T Mobile X for the DE during the first Cyber Monday deal.
Sent from my iPad using Tapatalk

Derbyman32 said:
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the difference. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Think about it this way:
Unlocking your bootloader means you can do all sorts of stuff with ur phone's firmware making it very easy to change the way it works and/or brick it and many people do.
Now if unlocking ur bootloader doesn't void ur warranty, then u would have the right to get support and/or get ur phone repaired under warranty in case u mess it up and/or get it bricked. Now put urself in Motorola's shoes, would you be willing to provide support for your customers because they decided to mess up their phone? No. Warranty only covers manufacturing defects, not defects caused by the user such as physically damaging the phone or unlocking the bootloader and messing with the phone's firmware. Unlocking your phone's bootloader will make it very easy to mess up ur phone making the number of people who would have a messed up phone high and Motorola would need more resources to be able to manage and provide support for such a high number of people.
Now in order to keep customers happy, they allowed Dev Edition owners to unlock their bootloader and keep their warranty as a compromise solution. Why? First of all, the Dev Edition is more expensive, which means the number of people that are going to buy it is going to be less. A lower number of people is easier to manage when having to repair or replace phones damaged because of an unlocked bootloader. Moreover, people who are likely to buy a Dev Edition phone would be experienced devs who are less likely to damage their phone because of an unlocked bootloader or who would know how to fix it if they damage it without having to bother Motorola customer support. Again, this narrows down the number to even less.
I hope this explains it, it's all about limiting the number of people who can claim a warranty because of unlocked bootloader to a manageable number.

mschumacher69 said:
First of all, the Dev Edition is more expensive,
Click to expand...
Click to collapse
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.

sunnycheeba said:
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
Click to expand...
Click to collapse
Again, it's all down to reducing the number of people that can unlock without voiding the warranty making it easier for them to manage it. It has nothing to do with the phone model or the color of its cover.
Even if they are the exact same phone with the exact same price and the only difference being the color of the cover, lacking color options makes it inconvenient for some people. This means that less people will buy it reducing the number of people who claim a warranty because of a problem related to unlocking the bootloader to a manageable one.

mschumacher69 said:
... It has nothing to do with ... the color of its cover.
...the only difference being the color of the cover, lacking color options makes it inconvenient for some people.
Click to expand...
Click to collapse
Seems like it's all about the color to me.

Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.

Derbyman32 said:
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Click to expand...
Click to collapse
Does Samsung allow unlocking their bootloaders officially?

I would really like to find someone who has successfully done a warranty claim on an unlocked motomaker XT1053. I returned mine after it was unlocked but that was a return, not a warranty claim. I'm on moto x no3 right now for various reasons. First I returned because it was the only way they would honor the price change since I ordered a few hours before the announcement of the cyber deals on that same day. They couldn't cancel building the phone after only a couple hours. They made it right with a coupon and allowed me to return it. I'm regretting saving that money because now its all headache. I got the same color, etc phone after for the cyber monday price... and it came with corrupt flash or something else hardware related. Phone would not successfully boot, even after flashing stock firmware. They did an advanced replacement and now I'm on device no. 3. Thought the phone was perfect, but they put a big nick right by the silver keys of the phone. They really are sloppy when they make these things. I called them and they put a note on my account that I could get a replacement at anytime... indefinitely because of that, but I'm sure it will be voided if I were to unlock the phone. I'm trying to just live with the blemish, but I'm OCD with my devices. Even exchanging to save money, I probably have spent at least $100 on cases and screen protectors.
Is there anyone out there that has successfully done a NON SOFTWARE related warranty claim on an unlocked non-dev (T-Mobile) Moto X?

Rhiannon224 said:
It does.
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Click to collapse
I'm definitely going to re-read these terms. Insurance, in which I pay a deductible to replace the device, is not the same as a free replacement due to a factory defect. And if unlocking the bootloader negates my paid insurance... well that's a pretty dirty business practice. It also doesn't seem very enforceable, as I could just drop my phone from a very high distance and successfully file a claim... Let us double check the fine print.
sunnycheeba said:
Seems like it's all about the color to me.
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Click to collapse
That's racist!

I noticed that Motorola updated the language regarding the T-Mobile - no contract Moto X on the Moto Maker site yesterday. What just used to show the T-Mobile logo and "No Contract" when selecting a T-Mobile Moto X, now reads: "GSM Unlocked" in Large font with the T-Mobile logo reduced to a smaller type face. It also says: "Comes with T-Mobile SIM. Use with AT&T and T-Mobile 4G LTE, and Global HSPA"
In the updated Moto X FAQs, T-Mobile is not mentioned as a carrier, the phone is now simply referred to as the "GSM Unlocked" model.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/97692/action/auth
I hope this more un-carrier distinction will have Motorola reconsidering making the XT1053 'GSM Unlocked' model (formally known as the 'T-Mobile - No Contract' model) have the same warranty as the XT1053 Developer Edition, since there is no carrier involvement in either.
Also relating to 'no contract' Motorola phones was a comment made by Motorola CEO Dennis Woodside in his interview with MKBHD last week. When talking about the Cyber Monday sale, Dennis said: "...we learned alot. There's clearly demand for devices that are not tied to a contract, at prices that are reasonable, and I think were gonna listen hard to that, to what the consumer told us on Monday and on Wednesday....". Dennis later goes onto to mention that AT&T was just releasing new wireless plans which include "Bring Your Own Phone" discounts; this is probably the reason for the more generic "GSM Unlocked" moniker been given to the XT1053, since Motorola plan to now market this model to AT&T BYOP customers as well as T-Mobile.
https://www.youtube.com/watch?v=kpqBNn_BfKE&feature=player_detailpage&list=UUBJycsmduvYEL83R_U4JriQ#t=133

Shattered Screen Experience

When I read that HTC was offering to replace cracked screens on a one-time basis I thought that was pretty cool. But then I read it was only if the screen was cracked within the first 6 months and I thought what were the odds of that happening. Seemed like it was more likely to happen in months 6-24. Well, I got my M8 in April and the other day I dropped it. I was sitting down and reached into my pocket when it rang and it fell out. It was only a short distance and I've had it happen many times before without incident, but for some reason the screen completely shattered. I even had a protector on it to no avail.
Well, I contacted HTC via messenger and had a great experience. It did take awhile as the operator went over the various options, but ultimately I chose the completely free option which will take 8-10 days which I can afford because I am just using my old phone. Just sent it off yesterday so I'll let you know how it goes, but so far, it seems they have lived up to their promise.

That's awesome ! I was wondering how they would handle this and if there weren't any conditions they could deny your phone.
Well i'm not going to try it on purpose ..

They just asked for the serial # and then they were able to get all of the other information they needed from that, although they did ask when I bought the phone. I'm not sure why they would ask that considering it had to be less than 6 months that I've had it.
They sent me a pre-paid label and I dropped it off at UPS.

Be thankful you live in a country where they offer the advantage program
Sent from my HTC One_M8 using Tapatalk

Oh, really. What country do you live in that they don't offer it?

bigragu said:
Oh, really. What country do you live in that they don't offer it?
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Click to collapse
Every other country except USA?

bigragu said:
Oh, really. What country do you live in that they don't offer it?
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Click to collapse
Canada's HTC Advantage is only the extra Google Drive space and software update promise.

Didn't realize. Doesn't really make any sense why that would be.

So you didn't root this or anything I hope right?
I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.
So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.

murf43143 said:
So you didn't root this or anything I hope right?
I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.
So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.
Click to expand...
Click to collapse
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.

jfvick said:
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Click to expand...
Click to collapse
But requesting a unlock token from htcdev doesn't necessarily mean that the device is unlocked. This HTC policy is crap.
I got my screen replaced under warranty from HTC for my One X, and they gave me a non gorilla glass, which i realized in a week as it got plenty of scratches easily. But didn't bother to explain the dumb customer care, just sold the device...
Sent from my HTC One_M8 using XDA Premium 4 mobile app

bigragu said:
When I read that HTC was offering to replace cracked screens on a one-time basis I thought that was pretty cool. But then I read it was only if the screen was cracked within the first 6 months and I thought what were the odds of that happening. Seemed like it was more likely to happen in months 6-24. Well, I got my M8 in April and the other day I dropped it. I was sitting down and reached into my pocket when it rang and it fell out. It was only a short distance and I've had it happen many times before without incident, but for some reason the screen completely shattered. I even had a protector on it to no avail.
Well, I contacted HTC via messenger and had a great experience. It did take awhile as the operator went over the various options, but ultimately I chose the completely free option which will take 8-10 days which I can afford because I am just using my old phone. Just sent it off yesterday so I'll let you know how it goes, but so far, it seems they have lived up to their promise.
Click to expand...
Click to collapse
Wow well be careful next time

I smashed the screen on my one and damaged the case and speaker grills. All repaired by HTC for £103 ($175) in just over 2 weeks. Couldn't believe how cheap it was considering the parts themselves cost more than the actual cost of repair.
So a all in all thumbs up for HTC for not charging an extortionate price for repair. I sent mine in unlocked everything, but no complaints from HTC because I wasn't claiming under warranty.

I was watching xmen yesterday and when it ended I got up and somehow my phone slipped out of my shorts pocket and landed screen down. It made such a loud noise I was so scared to pick it up. Luckily, when I did not a scratch on the screen. I think what might've saved me was I had a clear skin on the two grills (nothing on screen) which might've propped it up a bit by making a lip. There was a small scuff on the metal rim on the left side of the phone. I took a nail filer and smoothed it out. When you shine light on it you can see some scratches from filing. However, when you run your finger down it, it doesn't catch like it did when the scuff was there.
Sent from my HTC One_M8 using XDA Free mobile app

otariq said:
I was watching xmen yesterday and when it ended I got up and somehow my phone slipped out of my shorts pocket and landed screen down. It made such a loud noise I was so scared to pick it up. Luckily, when I did not a scratch on the screen. I think what might've saved me was I had a clear skin on the two grills (nothing on screen) which might've propped it up a bit by making a lip. There was a small scuff on the metal rim on the left side of the phone. I took a nail filer and smoothed it out. When you shine light on it you can see some scratches from filing. However, when you run your finger down it, it doesn't catch like it did when the scuff was there.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
So how was the movie
Sent from my HTC One_M8 using XDA Premium 4 mobile app

they charged me $290 because i rooted and unlocked my bootloader on AT&T variant.. they said it is no under warranty anymore
it wasn't converted to GPE, just rooted..
before i sent to them i re-locked bootloader and installed stock version as well. .still they charged me $290

I can't believe how horrible this is. It's really not what one would expect by a company such as HTC, especially as they are trying to build a loyal user base and get out of trouble.
As far as I read until now, this doesn't seem to happen in Europe, but this policy proves that they are only behaving well in Europe because of the laws, not because of caring for being fair.

flayzeraynx said:
they charged me $290 because i rooted and unlocked my bootloader on AT&T variant.. they said it is no under warranty anymore
it wasn't converted to GPE, just rooted..
before i sent to them i re-locked bootloader and installed stock version as well. .still they charged me $290
Click to expand...
Click to collapse
Wow really? I thought warranty was still valid. In any case, how would a shattered screen be related to software mods? I have an AT&T variant as well with S-Off and unlocked bootloader. Not looking good then.

is350 said:
Wow really? I thought warranty was still valid. In any case, how would a shattered screen be related to software mods? I have an AT&T variant as well with S-Off and unlocked bootloader. Not looking good then.
Click to expand...
Click to collapse
nope, i did 4 times conversation with htc representative and they told me, when you download bootloader unlock file from htc's website, there is a disclaimer says this will void your warranty.. you have to accept that to download the unlock file.. that is why they charged $290 for the replacement on cracked screen even if i revert back to stock and re-lock it

flayzeraynx said:
nope, i did 4 times conversation with htc representative and they told me, when you download bootloader unlock file from htc's website, there is a disclaimer says this will void your warranty.. you have to accept that to download the unlock file.. that is why they charged $290 for the replacement on cracked screen even if i revert back to stock and re-lock it
Click to expand...
Click to collapse
jfvick said:
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Click to expand...
Click to collapse
So after talking to them Friday, they said someone from the repair team would call me in 3-5 days. Today (Monday) I got a message that they would in fact replace my screen free of charge. He apologized and said because the bootloader was unlocked it automatically generated the $290 quote to fix it but since the software on my phone was stock and supported by HTC they would fix it under warranty. They should be shipping my phone back to me tomorrow or the next day.
From what I've seen there is a lot of confusion on the issue of free screen replacement and unlocked bootloader. So for those of you in a similar situation I would recommend converting back to stock completely (bootloader and rom) before sending to HTC and when they send you a quote for $290, call and complain and ask to speak to a manager when they say there's nothing they can do. Only the Limited Warranty (which is separate from the Screen Warranty) stipulates unlocking the bootloader void's the warranty and you're filing a claim under the Screen Warranty. If you keep complaining they'll eventually do it for free.
Hope this saves more than a few people the $290 they keep trying to charge.

[UK] Moto X Force [xt1580] WARRANTY CLAIM

Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.

khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
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Click to collapse
pay the money to get your phone back, then open a dispute with your credit card company.

Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801

asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
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Click to collapse
I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.

TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Click to collapse
Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.

I'm about to go through exactly the same thing. Facing the green line issue as well (UK)

Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Click to expand...
Click to collapse
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.

I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.

Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!

Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)

So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
Click to expand...
Click to collapse
I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
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Click to collapse
That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
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Click to collapse
2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Click to collapse
Thanks again TycerX for pointing out that thread, it really helped.

khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
Click to expand...
Click to collapse
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.

Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Click to expand...
Click to collapse
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.

khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
Click to expand...
Click to collapse
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!

Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
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Click to collapse
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:

khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
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Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.

Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
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Click to collapse
I'm sure it was because I complained and had a pending case with resolver at the time.

Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.

[WARNING] MZP hard bricked, repaired and bootloader locked forever

I wanna share my sad story with you.
10 days ago by my huge mistake I've flashed Oreo SOAK zips over 7.1.1 software (with February security patch, 26.118-22-2-17)... As a result of this my phone got hard bricked (not even able to boot into bootloader).
I've sent my Moto Z Play to warranty. Authorized Polish Moto Service Center (CTDI) replaced its motherboard for free (was this hard brick that HARD that Service Center did not notice my bootloader was previously unlocked? This is more than interesting actually, but nevermind).
Today I've got my phone back and I was happy with it only for first few moments: MOTO SERCICE CENTER HAS BLOCKED ABILITY TO UNLOCK BOOTLOADER ON PHONE!
I was more than angry...
I did many phone calls to Service Center, Motorola Poland, Motorola UK, Motorola US and they escalated my case in their organizations but as two polish Moto Consultants told me that this is how their procedures in such cases look like, so bootloader in my Moto Z Play has to be forever blocked.
Anyway, I'm still waiting for a response from Moto Global/Moto US. Hope they'll keep being pro-consumer, not pro-internal-procedures being sticked to weird policy rules.
I will post more informations here once I get it.
PS. If my post here saves even 1 device from hard bricking, I AM HAPPY. Be careful, guys.

Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk

razorsbk said:
Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk
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Click to collapse
I will sell it for sure once it's 100% sure my bootloader can not be unlocked.
Unfortunately... There is no Moto Z Play on any market here in Poland anymore. Only Moto Z2 Play.

Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk

So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.

MrPib said:
So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.
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Well, phone with a blocked bootloader has the same value as hard bricked phone for me. Sounds stupid, but Android modding is my one of main hobbies since ~2010, so I simply does not feel comfortable using device with locked bootloader.

razorsbk said:
Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
There are no new cheap MZP on amazon and ebay (both uk and germany). The cheapest new MZP is still more expensive than cheapest new Moto Z2 Play with JBL Soundmod. Choice is simple...

I completely understand, Raf. Just kidding around. Used to love flashing different ROMs when I had the time for such things.
(First one was XDAndroid on an HTC Touch Pro 2!)
I've had good luck with swappa.com in the US, and I see they have an EU marketplace.
Hope you score an unlocked one soon.

Lucky Guy
I recently had my device invalidated in software update in February, I sent the motorola and they did not cover the warranty, I do not know how much it will be for them to repair, since a new card and the value of a new phone, I'm waiting for it You were lucky they changed you.

I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related

GuzXT said:
I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related
Click to expand...
Click to collapse
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429

rafikowy said:
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429
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Click to collapse
Well, now i think that moto is blocked any software modifications in refurbished devices... Another difference is the cid number, these are cid0 while a new device, in my case, are cid50
They only said that my device need technical service, but don't support that modifications, so...

My story has a happy ending: Motorola has provided me a new unlock code for my bootloader. Big thumb up for you, Moto!

I was in a very similar situation; I bricked my device another way, but I pestered Motorola UK enough into giving me a refund for the phone. I've had enough of phones as large as the MZP, and I've now got an Honor 9.