Blurry Front Camera - Nexus 6P Q&A, Help & Troubleshooting

My front camera is blurry, can't focus properly. Anyone else with this problem?

Does the camera look sharp when using the viewfinder, but blurry when actually taking a photo? Because that's the problem I'm having...

Try cleaning the lense. Would be great if you post a picture to see what you mean.
Sent from my HTC One M8 using Tapatalk

lee.jarratt said:
Does the camera look sharp when using the viewfinder, but blurry when actually taking a photo? Because that's the problem I'm having...
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No iit look blurry on the screen and after taking it.

badboy47 said:
Try cleaning the lense. Would be great if you post a picture to see what you mean.
Sent from my HTC One M8 using Tapatalk
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The cleaning of the len is the first thing I tried. But thanks. Here is a photo. As you can see is blurry around the hand, face or anything that I take a picture of. The back camera is perfect, it is just the front one.

Seems out of focus.

stuff said:
Seems out of focus.
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Yes that the problem even if I touch the screen to try to make it focus. I guess I got a defective unit if no one is having the same problem. I will have to return it.

ellopr said:
Yes that the problem even if I touch the screen to try to make it focus. I guess I got a defective unit if no one is having the same problem. I will have to return it.
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*yikes* sorry to hear that. Did you order your phone from Google or Huawei? I saw someone else had a defective phone from Huawei and he reached out to Google. Google shipped out a new phone right away with 3 days shipping process. If I were you I would reach out to Google asap.

badboy47 said:
*yikes* sorry to hear that. Did you order your phone from Google or Huawei? I saw someone else had a defective phone from Huawei and he reached out to Google. Google shipped out a new phone right away with 3 days shipping process. If I were you I would reach out to Google asap.
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Wait. Someone ordered from huawei and Google Gabe him a replacement?
Sent from my Nexus 7

ggreenwood334 said:
Wait. Someone ordered from huawei and Google Gabe him a replacement?
Sent from my Nexus 7
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Yep he called huawei and was told he would get a call back which never happened. Then he called Google and they sort out his issue right away. I am getting mine from huawei so I will make sure to ring Google first in case of any defective.
Sent from my HTC One M8 using Tapatalk

badboy47 said:
Yep he called huawei and was told he would get a call back which never happened. Then he called Google and they sort out his issue right away. I am getting mine from huawei so I will make sure to ring Google first in case of any defective.
Sent from my HTC One M8 using Tapatalk
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Wow. That's nice to know. Because I was worried about huawei CS. At least Google recognizes valued customers.
Sent from my Nexus 7

The front camera does not have autofocus. They're usually adjusted to a set focal point at the factory. When you tap the screen when you're using the front facing camera, all that's doing is adjusting the exposure (shutter speed). Unfortunately, yours seems to be mis-adjusted.*
(*Do not take what I said as gospel. I may be incorrect about some things)

Thanks for the information.

Related

Pretty sure ASUS repair are morons

So I had this annoying light leak on my N7, a circle of light on my screen. I tell ASUS about it, they tell me to send the unit back to them for a new LCD.
Okay then.
I get it back today, and there's this massive light leak on the right of my screen, pressing down on that part of the screen sends ripples though the display.
I am not impressed. Looks like I'm sending my device back to them for a second time?
Hey Macmee. Where are you located? Canada? If so, shoot me a PM with your RMA number and let me see if I can look into this for you. Maybe we can find out exactly what they did.
Wow
Wasn't aware the board was viewed by the company.
Now if only I had a problem (besides social skills)
Asus_USA said:
Hey Macmee. Where are you located? Canada? If so, shoot me a PM with your RMA number and let me see if I can look into this for you. Maybe we can find out exactly what they did.
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I've sent a PM with my RMA. If it helps, the light leak last time was more white and circular, this one is a large yellow stain of sorts, that looks like it's coming from the right of my screen.
That's unfortunate that you had problems with your repair. I was experiencing the screen separation on my N7 and they fixed it in about a week for me.
Its nice that someone from Asus is watching these forums IMO.
Sent from my Nexus 7 using xda premium
Asus_USA said:
Hey Macmee. Where are you located? Canada? If so, shoot me a PM with your RMA number and let me see if I can look into this for you. Maybe we can find out exactly what they did.
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Click to collapse
i thats really an asus rep' thats BRILLIANT :highfive:

Line In Camera App

I've been using the spectacular camera on this phone and I just started noticing that it's leaving a green line in all my pictures. Anyone have any ideas as to what's causing it? There's no line on the screen using the front facing camera or on the screen at any other time. I have attached a couple pictures so you can see what I'm talking about. In both instances they are on the left side of the picture.
I'm no expert but if this is showing up on every picture you take, then I suspect it is a faulty camera sensor. Does it do this in video mode? Different camera resolutions and modes? I'd take it back for a replacement.
Yeah, definitely sounds like some sort of hardware failure.
Yeah it shows up in video mode as well. I was afraid it was a hardware issue. Looks like I'll have to unroot it and have it replaced. Thanks for the replies!!
You don't have to unroot to get it replaced. If you wait about a week the store should be able to harvest another camera from a return or something. They just have to wait 60 days from the launch before they can open them. Also if they give you any crap about it being rooted tell them to check for m and p on it. It's states that software mods don't void sprints warrenty.
Sent from my SPH-L720 using xda app-developers app
Same problem
i have the same problem only thing is i see the green when posting pics to instagram trying to use hd.
skullygbear said:
You don't have to unroot to get it replaced. If you wait about a week the store should be able to harvest another camera from a return or something. They just have to wait 60 days from the launch before they can open them. Also if they give you any crap about it being rooted tell them to check for m and p on it. It's states that software mods don't void sprints warrenty.
Sent from my SPH-L720 using xda app-developers app
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I unrooted it anyway and had them send me a new one. Hopefully the camera holds up this time, but that's good to know for future reference. :good:
bonezlife said:
i have the same problem only thing is i see the green when posting pics to instagram trying to use hd.
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I took it into Sprint and they told me that it was definitely a defective camera. Take it in, have it diagnosed, and they'll have it replaced...hopefully. The manager at my Sprint store was all about helping me out.
CRAP! Now I've got some dead pixels in my camera. Was messing with the voice controls & noticed 2 black dots during the preview when I voice opened the camera. They're in the picture when I took it. The phone was already going to be replaced on WED, so now it's just another reason . . .

Camera mounted wrong?

Hey, I want to make sure I'm not the only with this problem. I picked up a new 32g last night at Walmart, and after giving it a thorough once over, I found that the front facing camera is not mounted center in the hole. The pinhole that is the camera lens is slightly left of the clearing made for it in the screen. I know I'm being anal, but after spending close to $300 on something I expect at least the build quality to be closer to perfect. Do any of y'all have this problem?
Sent from my Nexus 7 using Tapatalk 4
jethead102 said:
Hey, I want to make sure I'm not the only with this problem. I picked up a new 32g last night at Walmart, and after giving it a thorough once over, I found that the front facing camera is not mounted center in the hole. The pinhole that is the camera lens is slightly left of the clearing made for it in the screen. I know I'm being anal, but after spending close to $300 on something I expect at least the build quality to be closer to perfect. Do any of y'all have this problem?
Sent from my Nexus 7 using Tapatalk 4
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Mine is like that as well. It's not going to bother me at all. In fact, I hadn't even noticed it until I read your post.
sherpa said:
Mine is like that as well. It's not going to bother me at all. In fact, I hadn't even noticed it until I read your post.
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ditto--same thing.
Mine is dead center. Go figure.
Sent from my Nexus 7 using Tapatalk 4

6P screen raised near power button

Anyone's 6P's screen is not flush with the aluminum frame? I just opened my 6P to see this (attached below). I am not sure if this is normal, or do any of you have a 6P with a flush screen? Considering an RMA if its not normal of the phone.
Thanks
My screen is flush with the aluminum....sorry about that dude that sucks
Splifff said:
My screen is flush with the aluminum....sorry about that dude that sucks
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yea, guess I am going to have to RMA it? Do you know if this is done online or over the phone by any chance?
oxxshadow said:
yea, guess I am going to have to RMA it? Do you know if this is done online or over the phone by any chance?
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Chat works best.
My first unit had a different problem. I returned it and the second unit had the same problem as the one you are describing. I returned it, too.
It seems to be a pretty common problem. In fact, I looked closely at the pictures that Droid-Life published with their review of the Nexus 6P and noticed theirs had the same issue. I guess they just didn't notice it.

Camera Lens Off-Center

So I got my G6 a few days ago and I just noticed today that the wide-angle lens on my G6 is off-centered. Should I be worried? I only have a couple of days to have it quickly replaced. I'd rather not bother if there's no problem with it being not centered.
Here's a picture:
https://drive.google.com/file/d/0B_pUYAtddAotaGo5akl5UlNQZm8/view?usp=sharing
The off-centered lens is the one on the left.
What do you guys think? Should I have it replaced?
It won't affect your pictures but if it bugs you get it replaced
Sent from my LG-H870 using Tapatalk
Mine is the same. Everything works perfect so i wouldn't bother.
Jostian said:
It won't affect your pictures but if it bugs you get it replaced
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Yeah. Nothing seems wrong with the pictures. I was just worried that the camera module is physically loose and might fail in the future.
galr said:
Mine is the same. Everything works perfect so i wouldn't bother.
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It makes me wonder how common this is.
Both mine are pretty centred, luckily
Sent from my LG-H870 using Tapatalk
Mine is the same and I have had no issues. Just looked at the wife's and hers is like that too.
patruns said:
Mine is the same and I have had no issues. Just looked at the wife's and hers is like that too.
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Well, I guess this is rather common then.
Mine too is dislocated. And this causes Normal Pictures to be very blur.

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