Database Users

Look at my "factory refurbished" acer cover

I'm new to the Acer Iconia, I have a CM9 HP TouchPad... I ordered the a500 from the Acer eBay store, refurbished... I got it on Thursday, but sent it in to get another today because whenever I plugged it in to charge, you could hear a very loud ringing tone. After doing some research it turns out other people have had this problem... http://www.youtube.com/watch?v=qbBNIfeDp_4&feature=player_embedded
So after dealing with that, I received my case that I got for free for buying the a500... now I know it was free, and "factory refurbished" but come on now lol
The case was FILTHY and stunk like smoke, the box was completely tore up and being held by tape. I couldn't believe it lol... I ended up throwing it away... I'm now being mailed another "refurbished" one... and I gotta say, if anyone of these things is not up to par, I may just send it back and get a new a200... won't deal with refurbs ever again.
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snakedoc34 said:
I'm new to the Acer Iconia, I have a CM9 HP TouchPad... I ordered the a500 from the Acer eBay store, refurbished...
Click to expand...
Click to collapse
That's the magic word there. What on Earth makes you think it's a genuine Acer store anyway? Could be anyone... I find it pretty unlikely a huge corp like Acer would flog shoddy junk on there.
As far as eBay is concerned, caveat emptor.

FloatingFatMan said:
That's the magic word there. What on Earth makes you think it's a genuine Acer store anyway? Could be anyone... I find it pretty unlikely a huge corp like Acer would flog shoddy junk on there.
As far as eBay is concerned, caveat emptor.
Click to expand...
Click to collapse
because I remember when the TouchPads went on sale, HP directed customers to their eBay store, http://stores.ebay.com/hewlettpackard
And this store, http://stores.ebay.com/Acer looked just as legit but apparently it has no ties to acer, so yeah buyer beware. I'm going to cancel the order and buy a new a200.

I bought my refurb from Woot. Works perfectly, not a mark on it. By the way, the Ebay store is real. There are links to it on their website.

Here is a little trick I found earlier today while "window" shopping on the Acer ebay store:
Go directly to the refurb cases first, just below the main picture you will notice a spot where it has the case and one or 2 selections of a500's. If you select either one you will save $15 dollars.
Now if you do it the other way around, you will see the Tab, then select the case and only get the case for free (-9.99).
I dunno I would rather pay 264.99 with the case, than 269.99 with the case. Manipulate the system when you can.

snakedoc34 said:
because I remember when the TouchPads went on sale, HP directed customers to their eBay store, http://stores.ebay.com/hewlettpackard
And this store, http://stores.ebay.com/Acer looked just as legit but apparently it has no ties to acer, so yeah buyer beware. I'm going to cancel the order and buy a new a200.
Click to expand...
Click to collapse
I bought mine with a case from there The problem was "refurbished" and very likely that thing got sent back like that and no one looked at it. I got a "refurbished" case as well, mine didn't have a box but it was basically brand new. Heck it was a fight to get my A500 in it, because it had never been used.
eBay doesn't go handing out other companies trademarks to open a store on their site, Acer would have a field day suing them. The ebay store is run however by a subcontractor to Acer, and not Acer themselves. Either way they are selling genuine product, but their QC seemingly sucks.

I guess it depends where you buy refurbished items from , I buy from Tiger Direct all the time and never have a problem , when you buy from a legitimate reseller , the company has to service the product completely in other words before Acer can resell it it has to go through an inspection , this inspection is far more rigorous than the original manufacturer inspection , not only do the specific problems need to be addressed but the entire gadget has to be addressed !
Most refubished items will give you a great product and at a tremendous cut in price just beware , great deals on ebay , but you have to find the rights deals, I can tell you this , you will never get junk like you showed from Tiger Direct or Newegg or other respectable outlets , Caveat emptor!!!

What do i do?!?!?!??!?!?!?!?!?

O bought it from Mac mall and it was running fine for a week And then this happened.
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Sent from my Nexus s

return to macmall

regalpimpin said:
return to macmall
Click to expand...
Click to collapse
Should I call Asus?
Sent from my Nexus 7 using Tapatalk 2

The post above you had it right... return it to where you bought it.
Sent from my Nexus 7

If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.

regalpimpin said:
If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.
Click to expand...
Click to collapse
Thanks. Will do. Its only been 2 days..and it was the new set model
Sent from my Nexus 7 using Tapatalk 2

regalpimpin said:
If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.
Click to expand...
Click to collapse
I completely agree with the guys above, with it being brand new, get macmall to exchange it. It's just like taken an item that's DOA back to walmart and exchanging it for a different new one.
The RMA process through Asus will work too, but you'll have to send it to them, wait on them to approve the RMA. You can either authorize $200 on your card when you start the RMA and get another one shipped immediately and then have the charge refunded once they inspect your tablet and determine it's a manufacturers defect and not user induced, or you can just do a no money RMA, ship it to them, wait on them to receive it, and input it into the system, inspect it, then repair the damage or send you another repaired refurbished tablet.
I'm grateful for the RMA process, but in your situation you're better off just exchanging it for a brand new one if the retailer will do that for you, I'd at least give it a shot.

CharliesTheMan said:
I completely agree with the guys above, with it being brand new, get macmall to exchange it. It's just like taken an item that's DOA back to walmart and exchanging it for a different new one.
The RMA process through Asus will work too, but you'll have to send it to them, wait on them to approve the RMA. You can either authorize $200 on your card when you start the RMA and get another one shipped immediately and then have the charge refunded once they inspect your tablet and determine it's a manufacturers defect and not user induced, or you can just do a no money RMA, ship it to them, wait on them to receive it, and input it into the system, inspect it, then repair the damage or send you another repaired refurbished tablet.
I'm grateful for the RMA process, but in your situation you're better off just exchanging it for a brand new one if the retailer will do that for you, I'd at least give it a shot.
Click to expand...
Click to collapse
I decided to return it. Thanks guys. Probably end up getting a transformer prime
Sent from my Nexus S using Tapatalk 2

RMA Questions

For those who have RMA'ed their device, how long did it take Google to ship out a new one? Also, did you receive a confirmation email after you placed your order? I've contacted Google several times regarding the status of my order and they can't seem to find anything, even if I give them my order number. I have an authorized charge on my card and it shows up in my Google payments history, but doesn't show up in my order history. Should I be concerned?

I was in the same boat as you, I called and explained everything to them since it wasn't showing in my order history.
Anyways I gave him my order # and he eventually found it, said it was processing and that it would go out this week. It's there, you just can't see it for some reason.
As for how long to get it, no idea, they wouldn't change mine from free shipping to overnight so probably 1-3 days after it ships.

Thanks man. Every rep I talk to says that they don't see anything with my order number or my account. I guess I'll have to wait and see. Will be contacting them again come Monday or Tuesday if my status doesn't change

fatpeopleunite said:
Thanks man. Every rep I talk to says that they don't see anything with my order number or my account. I guess I'll have to wait and see. Will be contacting them again come Monday or Tuesday if my status doesn't change
Click to expand...
Click to collapse
Believe me when I say it took about 40 minutes on the phone with them (a lot of which I spent on hold and/or on mute) while they looked into stuff.

I chatted in yesterday to get a replacement. Before I ended the chat I had the email to order a replacement and ordered my replacement. My order said it was going to ship on Nov 3rd but actually shipped yesterday! I was shocked mine shipped the same day. It will be here Tuesday
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Neverendingxsin said:
Believe me when I say it took about 40 minutes on the phone with them (a lot of which I spent on hold and/or on mute) while they looked into stuff.
Click to expand...
Click to collapse
I was able to find my order, and it says pending. I clicked the link they sent me for the RMA and cancelled out of it instead of placing an order for a new one. Would you mind doing this to see if you see the same page? It still doesnt show up on my order history or email confirmation though. Did you happen to get any of those?

fatpeopleunite said:
I was able to find my order, and it says pending. I clicked the link they sent me for the RMA and cancelled out of it instead of placing an order for a new one. Would you mind doing this to see if you see the same page? It still doesnt show up on my order history or email confirmation though. Did you happen to get any of those?
Click to expand...
Click to collapse
I didn't get either one but the rep assured me that it was being processed and that i'd get an email when it ships out.
If I don't see anything come monday then i'll contact them again and ask for an update.

Neverendingxsin said:
I didn't get either one but the rep assured me that it was being processed and that i'd get an email when it ships out.
If I don't see anything come monday then i'll contact them again and ask for an update.
Click to expand...
Click to collapse
Thanks, I will do the same and update this thread. I'm glad I'm not the only one at least

I finally got an email from Google confirming my order. Order was made on Friday, 10/30. Google reps kept giving me the run around and could not find my order even after giving them my order number. Last rep I spoke to told me Google was having problems with sending out confirmation emails for replacement devices. At least I got some ease of mind

One question. Do they send out a replacement device and you ship them yours back in a prepaid box or vice versa?
Sent from my Nexus 6P using Tapatalk

jrodsep said:
One question. Do they send out a replacement device and you ship them yours back in a prepaid box or vice versa?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Would like to know this as well if anyone can offer insight.
I want to get a replacement unit but wanna compare it speaker wise to the one I currently have before I blindly send it back.

MoNsTeReNeRgY22 said:
Would like to know this as well if anyone can offer insight.
I want to get a replacement unit but wanna compare it speaker wise to the one I currently have before I blindly send it back.
Click to expand...
Click to collapse
They do an advanced RMA, when the replacement device arrives you send the defective one back in the same box.
Sent from my Nexus 5 using Tapatalk

Neverendingxsin said:
They do an advanced RMA, when the replacement device arrives you send the defective one back in the same box.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Awesome thanks.
Gives me a chance to compare the 2 devices.

If you RMA through Google, do they send you another brand new device, or a refurb? Also, do they make you send back the charger and stuff that came with it, or just the phone?

Camera not working on 6t and OP won't let me return

Purchased phone at launch on 11\1 (which I usually never do)
Arrived 11\6 and set up 11\7.
Had some software issues with visual voicemail... Got it fixed.
Dash charger wasn't working, determined it was the power brick... Resolved.
NOW as of about an hour ago, my front camera won't activate!! Noticed it during a duo call...
Figuring it was the app, I cleared storage\cache and un\reinstalled. Did the same with Facebook messenger. Did it again for camera app... Nothing.
Factory reset .. nothing.
Tried to use regular camera, still wouldn't activate front camera... Rear camera works fine.
Called OP and informed them, they tried to get me to perform all of these same steps.
I'm frustrated and want to just return the device to OnePlus, and I can't because there's a 15 day return window and I'm on day 16.
Instead, they want me to email my camera logs, see if there's a software glitch, then possibly set up a remote session, then if all else fails to send them the device for repair and wait for them to send it back.
Phone is bone stock straight from OP, no spills or drops... Just used the camera last night.
I'm so annoyed and now I wish I'd just bought it from t mobile instead of OP. At least I could go into the store and complain and make them replace it on the spot.
Sent from my ONEPLUS A6013 using Tapatalk

I feel your pain, I went through the whole RMA process way back with my +1 They really shouldn't mess people around like that, sounds a lot like quibbling to me.
Now you can buy it through 3rd party sellers , there's no way I'd give up all the consumer protection you get in the UK/Europe. I'm only willing to buy accessories from them directly.

marcadam said:
I feel your pain, I went through the whole RMA process way back with my +1 They really shouldn't mess people around like that, sounds a lot like quibbling to me.
Now you can buy it through 3rd party sellers , there's no way I'd give up all the consumer protection you get in the UK/Europe. I'm only willing to buy accessories from them directly.
Click to expand...
Click to collapse
Yeah, they are strict to the 15 day window... You're out of luck with a return. I had one and returned it, just wasn't for me. It was a downgrade from my current phone that's 1.5 years old.... Sad really.. But one+ is heading the right direction I guess.... Well, minus the part where OOS 9 introduced a security flaw... Oopsies One+

how did you get visual voicemail working again?

Carrzy said:
how did you get visual voicemail working again?
Click to expand...
Click to collapse
After deleting the T mobile app, and several restarts, cache and data clears, the OnePlus built in VM started 'kind of' working. Like 80%
Sent from my SM-G935T using Tapatalk

After much calling and complaining, because I've had other issues, they agreed to let me return the phone and they are supposedly going to cover shipping costs.
They can't guarantee my refund to be a full one, and say it will take 14 days for my money to be returned. I side with my credit Card through PayPal and will file a charge back if they attempt to withhold my full refund. In the meantime they're seeing if they can figure out\resolve the issue.
If they can figure the issue out in a timely manner, and it doesn't require me sending the phone in for a repair, then fine I'll let them fix it and keep the phone as I really like it.
If I have to send it back for repairs, they can keep it.
Sent from my SM-G935T using Tapatalk

Here in the US you could buy the phone from t mobile, but I got a better deal with OnePlus.
T mobile wanted 549 plus tax for the base model. Plus an activation fee of 35 bucks.
OnePlus I paid 550 for the middle model, no tax, no shipping, no activation fees because it just takes a sim card.
Only way to mobile could beat that is with me giving them my old device, and it's my only backup (using it now) so I wasn't comfortable with that.
Should I try again? Ask for a replacement vs a refund? Or just take my cash and go get a Samsung?
Sent from my SM-G935T using Tapatalk

Btw, anyone know what this means.
If you test the front camera from *#808# menu, this is what happens.
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j2gifted said:
Btw, anyone know what this means.
If you test the front camera from *#808# menu, this is what happens.View attachment 4649405
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?

Niko_gda said:
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?
Click to expand...
Click to collapse
I had same problem. Had to send the phone to OnePlus. They told me it was a software issue and returned the phone to me in few hours with problem fixed.

Never got it resolved. They said they believed it was a hardware issue.
Attempted to return the phone but they mase it a hassle so I ended up having to file a claim with PayPal and my CC company.
Niko_gda said:
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?
Click to expand...
Click to collapse
Sent from my ONEPLUS A6013 using Tapatalk

j2gifted said:
Here in the US you could buy the phone from t mobile, but I got a better deal with OnePlus.
T mobile wanted 549 plus tax for the base model. Plus an activation fee of 35 bucks.
OnePlus I paid 550 for the middle model, no tax, no shipping, no activation fees because it just takes a sim card.
Only way to mobile could beat that is with me giving them my old device, and it's my only backup (using it now) so I wasn't comfortable with that.
Should I try again? Ask for a replacement vs a refund? Or just take my cash and go get a Samsung?
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I needed a phone in a hurry so I bought it on release day from T-Mo. I was told on the phone that they only had the base model. I thought I was paying $50 more for the base model but when I looked at the phone I saw I had the 8/128gig version. Have you checked in settings to confirm you have the base model?

I didn't get the t mobile version
Sent from my ONEPLUS A6013 using Tapatalk

j2gifted said:
Never got it resolved. They said they believed it was a hardware issue.
Attempted to return the phone but they mase it a hassle so I ended up having to file a claim with PayPal and my CC company.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
It's too bad news for me. I can't return the phone.

Screen/LCD Replacement

I dropped my phone and cracked the screen. Where can I buy a legit screen replacement?

Not much out there that I can find that looks legit. Best bet is probably this
https://www.oneplus.com/support/repair-pricing/details?code=9

This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.

adobrakic said:
This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.
Click to expand...
Click to collapse
Yes that's exactly what it is, I would rather do the repair my self as well if I were in your shoes but for the time being it doesn't appear that there are any legitimate replacement screens out.

Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black

p51d007 said:
Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black
Click to expand...
Click to collapse
It's also out of stock. Doesn't do much good unfortunately

This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Sent from my Nexus 5 using Tapatalk

I had no luck finding a reputable supplier so OEM is really the only option, and the prices are not bad. Hopefully the turn around is fast though for you if you go that route.

samdroid959 said:
This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Click to expand...
Click to collapse
$90.73 is cheap. Just probably gonna be without your phone for a while .. just send it to them next day mail. Seems like a good price.

For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.

Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.

Free repair for user initiated cracked screen... Funny. That would be nice

samdroid959 said:
For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.
Click to expand...
Click to collapse
It might be $60+ for the labor though... I would assume it would be a 1 hour charge.... would be neat to see an actual receipt posted here.. Would be even neater if they just sold replacement parts on their website (now THAT would be revolutionary for a phone company)
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Swimguy14 said:
Free repair for user initiated cracked screen... Funny. That would be nice
Click to expand...
Click to collapse
For a low $24.95 a month we will replace your cracked screen for FREE no matter what you do with it!

Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Sent from my ONEPLUS A6013 using Tapatalk

Frankenscript said:
Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Click to expand...
Click to collapse
I would never bring a phone to a repair place. I've done it before to have a screen replaced they put in a very clearly cheap Chinese knockoff screen in. It looked like crap and just off. A couple months later same phone fell off my bed about 2 feet onto carpet and the new screen cracked.

I did some further reading and see that there's actually a $149 deductible/copay for all repairs before the warranty kicks in, and the $25 for in home repairs is on top of that. OK, warranty probably not worth it statistically.

please let us know as soon as you get it back. thank you.

Electric1447 said:
Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.
Click to expand...
Click to collapse
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.

adobrakic said:
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.
Click to expand...
Click to collapse
AFAIK the screen replacement is considered an out of warranty repair. At least that's what I was told over the phone with support.
Just sent mines out today with the label they sent me (next day air). Wasted 2 days waiting for the label and called and they told me to check my spam folder and there it was [emoji1787]. They told me it should be a 3-7 day turnaround (pending inspection and payment).
I'll post the cost/invoice once I receive it.
Sent from my Nexus 5 using Tapatalk

Here's the break down I got this morning. Thought it would be cheaper but was prepared to fork out more than what they're asking for.
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"lightbox_download": "Download",
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